All external users are missing in Shared services.

Hi All,
We are on Hyperion System 11.1.2.. Today all of a sudden in production users are not able to log in. So logged in as admin (native user) to see whats going on. Surprised to see that all the groups are empty and all the users are removed from all groups. So when tried to add back its unable to find the external users.
So some thing is wrong with external users.
Any suggestions on how to fix or any one experienced similar issues?

Got this same error in Shared Services 11.1.1.3 Was due to an Active Directory Domain Controller being decommissioned Here is a fix you might try, It basically refreshes your user database connection
Log into Shared Services
Click on “Administration” on the “Shared Services” toolbar
Click “Configure User Directories
Check the Radio button next to “Active Directory” (or the db your are experiencing the error) and then click “Edit”
The next screen displays the connection info for “Active Directory”(or the db your are experiencing the error), nothing to change here, just click “Finish” and the connection refresh should start
Re-start All Services
Verify that you can now look up an external user without error

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