All FAX sent to China vendors are wrong.

Question

Hi all, i have this issue, one of the guys are complaining in China:
"All FAX sent to China vendors are wrong  but it's OK if the FAX receiver is oversea of China."
i did a test for other faxes in USA and it worked fax, email,, this is the only guy who is complaining for sending faxes in China
What you think could be the issue?
this is the error:
No delivery to FAX (xxxxxxxxxxxxxxxxxxx)
Message no. XS812
Diagnosis
The message could not be delivered to recipient FAX (xxxxxxxxxxxxxxxxx). The node gave the following reason (in the language of the node):
No fax machine detected
System Response
Processing was ended normally.
Additional information of the node used (in the system language of the node):
No fax machine detected
Procedure
Use the documentation of the node to check which actions are necessary.
========================================================================
Could be "The Recipient value" be wrotte wrongly (the fax number)?
This is the format they are usnig for fax number into SCOT tcode:
CN XXX-XXX-XXXXX  5 numbers at the end ..
CN XXX.XXX.XXXX   4 numbers at the end
CN XXX-XXXXXXXX    8 numbers at the end  (only 1 "-").
Please your help, thanks in advance.

Answer 1

Hi,
See this SAP Note hope this will help you..
Note 418361 - SAPconnect: TOPCALL message conversion problem
Regards