All in One D145 - Error Message when changing Print Director - Access denied

When I print out a document or a fax, after each page of print I get a blank page followed by the next page of the print or the fax. I tried changing the Print Director but I get a message "access denied". Has anyone experienced this and resolved it?

Hello lightweight,
Welcome to the HP Support Forums!
Sorry to hear about the software issues you have been having with the Photosmart C410a on Windows 7. I would like to see if I can help.
Below are the first steps I would like you to try;
Click the start menu and then type %temp%
Look for, and open the folder starting with 7z (Example: 7zS0007)
Open folder Util
Open folder CCC
Run the uninstall_ L4.bat for non-HP computers. For HP computers, run the Uninstall_L3.bat
When the uninstall has completed restart the computer
Run Disk cleanup from Accessories> System Tools and check all boxes.
Download and install the latest version of Adobe flash player: Adobe Flash Player
Download the full feature software and drivers: HP Photosmart Full Feature Software and Drivers (if you need to download the software again)
Run the download to reinstall the printer
Let me know if you still having the issues.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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All in One D145 - Error Message when changing Print Director - Access denied

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