All of my users are deauthorized and my billing information (prepaid for 12 months) comes up as invalid.

Question

Several months ago, when I first purchased Adobe CC for the marketing department at my organization, there was a difficult-to-diagnose billing error that took weeks to resolve, working through every customer service channel available (speaking with literally a dozen reps on the phone, two chat sessions, several email replies, and Twitter). Eventually, payment was successfully confirmed, and the account was correctly configured.
Then, a little while later, we started getting the "unable to verify billing information" popup at launch, with a 60-day countdown. The software still worked, however (if you clicked Continue).
When I logged into my dashboard to manage the account, I saw this:
Payment Needed. We're sorry, the billing information on file could not be used for this payment. Please update your information.
Also, all of my licenses that had been purchased (7) were now unassigned. When I attempted to reassign one of my colleagues, he was able to get in. Then, I received a message from Adobe stating:
You've been removed from [company name].
Hi [name],
Your administrator has removed you from your organization's Adobe Creative Cloud membership Complete which means you no longer have access to Creative Cloud through the [company name] team.
If you believe this message was sent in error and you'd like to continue your Creative Cloud membership, please contact your administrator. If you'd like to initiate your own Creative Cloud membership, click to learn more.
Thank you for your business.
Then, when I attempt to assign one of the empty seats to myself, I get the following message:
ERRORWe're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact customer support.
Honestly, at this point, I am completely frustrated with the performance of Creative Cloud. I've used an individual account since launch and have loved it, but the experience trying to get the system working for my team (and trying to work with customer service to resolve issues like this). We spent more than $3,000 on these licenses, and this is completely breaking our ability to work effectively.
Assistance in resolving this is much appreciated.
Thank you,
Ian

Answer 1

Sorry, this is an open forum, not customer support
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"