Am a member, but work alone, don't have a team. How do I explain this, getting all the time the note: "We are having trouble verifying your membership" Adobe means the team membership/

Am constantly receiving this note, when I open my Photoshop:
When the first subscription year ended, last August, I purchased again a subscription to Photoshop CC 2014 and Lightroom (from another provider and for less money), nothing else, as these 2 are what I need being a photographer.
I'm freelance and work alone. There is definitely no team with me. So why do I need a team membership/account????

There is no problem in working with my Photoshop. I work with it all the time. I'm only afraid that at Adobe they think that I had not paid for the software. It's true that I didn't pay for a team subscription, but for sure paid for the software, and I didn't find, on opening the link, how to prove this:
Hi Rachel Hirsch,Your order has been confirmed, congratulations!
Please keep this confirmation as your proof of purchase. If you paid by credit card, the charge for your order will appear on your credit card statement as "DRI Adobe Sales”.(E-commerce services are provided by Digital River International SARL, an Adobe approved e-commerce reseller)
Order Details
Order Number: 12791658425
Order Date: 24 July 2014
Seller Address
Digital River International S.a.r.l.
98 Boulevard Du Prince
L-1724 Luxembourg, Luxembourg

Similar Messages

I get the message . .. we are having trouble verifying your membership

and no I am not offline. I switched from one program to the photography subscription and this has been no end of grief.

You will need to contact Activation Support:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
Click the Chat Now button at the end of the page and talk with a live agent who would resolve it ASAP.
Regards,
Ashutosh

We are the authorise reseller of adobe product. We sold your Adobe Photoshop CC, But now it showing some error. We are having trouble verifying your membership.

Adobe Photoshop CC, But now it showing some error. We are having trouble verifying your membership.

Sreejith Technograph Oman wrote:
any body have same error?? and how you solved
What error? You don't even describe the error.
Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
BOILERPLATE TEXT:
Note that because this is boilerplate text, not all points may apply to any given, specific poster.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! Wh

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! What should I do? Thank you.

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

We are having trouble verifying your membership.

I get a popup every time I start any adobe CC product. It has been happening since day 1 and nobody through chat support has been able to help. I have contacted support at least five times with no results.
The popup says "We are having trouble verifying your membership. Either you're offline or there's a billing issue with your account. Please go online to manage your account and verify your billing information. If you have any issues or questions, please contact Customer Support."
I am not offline, so it's not that.
The first time I contacted support, they checked my billing information and I was told that there was no issue with it. I was also told by the support agent to just "wait till the timer ran out" on the popup. At this time the popup said I had fifty days to fix the issue.
The second time I contacted, which was after the 30 day trial period (about a week ago), I contacted customer support for the billing department, since the popup says that it's a billing issue. They said there was no issue with my billing and would transfer me to technical support.
Technical support had me log out of the desktop CC application. I was then told to go into a specific file and delete an item (I can't remember which one it was, but it was a temporary file).
I then logged back in and it appeared that the problem was fixed as I no longer got the popup.
A few days later, I went to use one of my CC products and the popup returned. Right now it's at 21 days. I contacted support twice today with no results. Can someone please give me a solution to this problem?
I do not want to have to cancel my subscription as it is past the 30 day trial period and I also need to use the products for school and work. But in 21 days it will no longer be useable.

Please check for the firewall & security of the internet , after that you can perform the following step:
Clean up cached user login information
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
You can also refer to :
Cannot clear the error message "we are having trouble verifying your membership"
"We are having trouble verifying your membership"
Regards
Rajshree

We are having trouble verifying your membership adobe

we are having trouble verifying your membership adobe
This issue is not resolved

I actually regret the post I left this morning, only because it was impulsive and ill-mannered. I sat on chat twice for several minutes with no response, it did not seem to be working. From the page I was on, there was no phone option listed. When I closed down those pages and used the link that was provided via the community, then there was indeed a phone number which I called.
My several experiences with support at Adobe have been poor and frequently the same problem with sign-ins and account status recur. I also learned only today that instead of three separate accounts we could have one shared corporate account which would have eliminated today’s issue and many in the past, but at no time has any support or business development types reached out to us to offer or explain the possibility.
I apologize for being rude this morning in my email. I’m normally better mannered than that expression indicated.
Best regards,
Richard

I have msg that says "We are having trouble verifying your membership" - What do I do?

I have msg that says "We are having trouble verifying your membership" and also that my anual membership will expire in 3 days. In my account, at "plans and product" says that my CC Membership is "expired". But it's suppose to expire 6 months from now! Why could it be happening?
Thank you!
Raul

contact adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html

I keep getting the error message 'We are having trouble verifying your membership', though I've just renewed my license

I keep getting the error message 'We are having trouble verifying your membership', though I've just renewed my license

Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Whenever I open a CS6 application, I get a Creative Cloud message: "We are having trouble verifying your membership" with a number of days remaining. I'm on a Mac, I used to have a CC membership but opted to go with CS6. Can I ignore this message?

I'm concerned that ignoring the message may impact using CS6. Or am I misguided?

If you are seeing this message, then it is very likely that something is messed up. CS6 should have an activation process. It should work irrelevant of your now out of date CC account. But it doesn't appear to be doing that for you. Contact Customer Service before you are locked out. It may be that you won't be locked out, but do you really want to wait incase, it happens.
The present activation and account system doesn't work well. I have TCS on my PC with Photoshop CS6 (I believe). It should not be contaminated by my CS6 MS and CC software on my Mac. But it seems to get counted as an activation on my account. Go figure. I am only suggesting preventative action in case it bites you. I am not customer service nor technical support. I can only give you advice based upon my experience.

Popped error said "We are having trouble verifying your membership. 04 Days Remaining. Please contact Customer Support."

As subject. How to solve the issue for the user who has the Creative Cloud Complete account?
The admin portal has her account indicates "Active".
I did chat with Customer Support, but she transferred me to Technical Support team, then the chat was dropped.
The Customer Support has the link here for me to submit the issue. So, here I am.
Need your help on this case.
Thank you.

There is issue with Adobe ID, please contact Adobe Support at Contact Customer Care, since you have CC for Team, you should contact CCT support to get it resolved.
Regards
Rajshree

A message that reads, "We are having trouble verifying your membership."

Creative Cloud member.
When I'd open Photoshop or InDesign recently, a dialog box opens telling me that it's having issues with the verification of my membership.
I had already called customer support a couple of times and I'm still having the same problem.
Help please!

This is an open forum with a mix of other users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

CC - How can I stop the "We are having trouble verifying your membership" message?

Hi all
Over the phone to Adobe I migrated from a single-user license to a team creative cloud license.
I'm now plagued by a countdown alert (see attached), although I'm a fully paid-up 'member'.
Any tips most welcome.

Hi Nick,
Welcome to the Community!
Deactivate your software, before you can convert it to Creative Cloud Team user
1) Launch an application, such as Photoshop or Illustrator.
2) Choose Help > Sign out, and follow the onscreen prompts to deactivate the software.
3) After that either sign in back or follow the Primary solution in case it gives a different option: http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html
Thanks!
Ankit

How to solve "We are having trouble verifying your membership" error?

Hi,
Recently, I just uninstall Creative Cloud which the trial period going to expire soon, then I re-install CS6 back which we have 3 licenses in total. Now, only one user meet with this problem, which once open Dreamweaver or Indesign software, the above error message pop up. As it's counting down the days remaining, so wonder if the days remained ends, what will affected?

Hi ,
You can try this step . Go to C Drive > Program Data ( You need to un-hide this by going to Organize and then view and then show hidden folders ) > Move SL Store to the desktop. And then launch the program and then try the above steps. Else give permissions to the adobe folder( C Drive > Program file X 86 > Right Click on Adobe Folder > Properties > Security > Edit > Select Every Username and Select full control and Check allow ). And Apply and OK.

I have a user that is getting this error - We are having trouble verifying your membership

I have a user that is getting this error - We are having trouble verifying your membership

Hi Maynard50 ,
Welcome to Adobe Forums .
You can use the below mentioned links for solution-
http://forums.adobe.com/thread/1281602
http://forums.adobe.com/thread/1272285
http://forums.adobe.com/thread/1330605
http://forums.adobe.com/message/5919995
Let us know if these links help you in resolving your concern.
Thanks !
Garima

Users on my team account are getting a "having trouble verifying your membership...."

I have added some new people to my team and they were assigned to liscense I already had I took the old person off and added the new person. I also mistakenly deleted a user and so I reinstated him back to a liscense. They show normal in the team management window full paid etc. and yet when they log into their account they get a warning saying We are having trouble verifying your membership you have 33 days remaining.....What is causing this? Are they going to get the boot and not be able to access their programs? How do I resolve this problem or is it just a glitch in the system I just ignore?

Please refer to:
We are having trouble verifying your membership.
it says "we are having trouble verifying your membership"billing issue?
"We are having trouble verifying your membership"
We are having trouble verifying your membership.
They have useful instructions.
Regards
Rajshree

Am a member, but work alone, don't have a team. How do I explain this, getting all the time the note: "We are having trouble verifying your membership" Adobe means the team membership/

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