Am I getting SCAMMED? Where's my code for the $100 Trade in Offer?

I recieved emails for the entire month of September - "Trade in your old phone for a Smart Phone and recieve a $100 visa gift card."
So I thought about it and on Friday September 30th, I went down to my local Verizon Store to upgade my phone.
I was eligiable in May of 2011 for the two year upgrade. The Verizon representative checked my phone and my account and said that I was eligible for BOTH the two year upgrade AND the $100 Trade-In promotion.
I upgraded to the LG Enlighten (my first smartphone) and added (for the first time) a 2 Gig Data package.
I was told it would take 3 to 5 business days to recieve a TEXT or EMAIL from Verizon with a CODE to begin the TRADE-IN process.
Wll October 7, 2011 (5 full business days) came and went...and guess what?
NO CODE!!!!
Why?
So I called Verizon customer service and was told to call 866-870-5445 (the Trade-In Center). Well guess what? They're closed. Only open Monday through Friday.
Now I am reading all these posts where Verizon is not sending people codes, losing phones and giving less than the $100 credit and boy is it making me MAD.
How hard is it to send a text message with the CODE? Why don't I have it? They have the right EMAIL on file. I've confirmed it three times now...and still no code.
Just TXT it to my NEW PHONE!...same number and Verizon knows it. What's the problem?
I'm not happy about this. This needs to be handled much better.

In case any of you didn't see my first post this is the latest on my $100 Trade In Gift Card Nightmare:
-----Original Message-----
(this all started in August 2011!!)
SSN: Verified
Primary Subject: Other
Secondary Subject: Other
Message Body: We upgraded to the new Droid in August and received these email in September.
Your trade-in information Â•Submission ID: 5268135
Â•Device Model: Dare
Â•Appraised Value: $100
Your trade-in information Â•Submission ID: 5483216
Â•Device Model: Dare
Â•Appraised Value: $100
I never received an email, phone, letter or any other correspondence from Verizon regarding the 2nd phone we sent in so I started calling them.
First call 12/5/11:VerizonÂ… havenÂ’t received phone yet. I gave them the tracking number as I was tracking it online myself. It was delivered in September! Apology for the delay it will be processed and mailed to you tomorrow 12/6/11. NO CARD, NO EMAIL, NO PHONE CALL.
Second call 1/11/12 Verizon: it went to the wrong department but we will submit the request and have it mailed out to you with in the next 24 to 48 hours. (I verified the same person, at the same address, signed for the receipt of my returned phone) NO CARD, NO EMAIL, NO PHONE CALL.
Third call 1/17/12 Verizon: (this is now the 5th person I have talked to) I get transferred to Â“STERLINGÂ” a so called Â“supervisorÂ” in the Trade In Department in Nashville. I am, again, told the phone was sent to our donation department so we can not send you the $100. He was rude and arrogant and I finally hung up on him.
In a rage I sent 4 emails, one right after the other, to the "Contact Us" email on their web page threatening a Class Action Suite!. (sorry I didn't copy and paste them to word and save them) The next day I got this email email.
Date: Fri, 20 Jan 2012 22:52:26 -0500
From: [email protected]
To: [email protected]
Subject: RE: Other (WFM86708538)
Good evening Jody ,
My name is Monica, and I am sorry for the delayed response, due to the overwhelming emails we are currently behind our 24-hour response time. (Yeah I bet you are!!!) I apologize for any inconvenience, this may have caused. I attempted to contact you today 1/20/2012 at approximately 8:45 pm MDT at the provided contact number and unfortunately missed speaking to you directly. I hope you receive my voicemail message. I am sorry to learn you did not receive the $100.00 Verizon Wireless gift card. I can definitely assist you with your inquiry regards to the $100.00 Verizon Wireless Gift card.
In tracking the status on the Trade in Website (Submission ID: 5268135 ), the incorrect envelope might have been used when returning the device to our Trade in Department. Which is why the device was received in our Central warehouse and not the Trade in Department. I apologize for any inconvenience this may have caused. I can apply the credit of $100.00 to your wireless account for the second phone that was mailed to the incorrect Department.
Please contact me on my direct line, my name again is Monica. My direct line is 505-999-5300 extension 6998. I am in the office Monday -Friday. My office hours are as follows:
Monday through Friday 2:00 pm -11:00 pm (Mountain Time)
Jody, please contact me so that I may resolve your issue. Thank you for being a loyal customer since 1998! We appreciate your business and thank you for choosing Verizon Wireless. Should you have additional questions or feel your concerns are not resolved, please reply to this e-mail or contact me directly.
Sincerely,
Monica
Verizon Wireless, Customer Service
Internet Response Team
If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement.
(me) Hello Monica,
I am very sorry I missed your call on Friday and by the time I checked my email you were gone.
I left you a VM at 12:03pm today; forgetting about the time change and your hours.
I will be available to take your call until 5:00pm Pacific Time today and will expecting your call.
Just so you understand and I to make myself perfectly clear Monica, I absolutely DO NOT want you to reiterate Verizon’s excuse as to why this entire situation occurred. I have wasted enough of my precious time on this ridiculousness. I just want you to tell me you have credited my account the $100.00 and give me a conformation number.
After seeing the outpour of other Verizon Wireless customers posting the same anger and frustration at the lack of customer service and dissatisfaction with your Trade In Program I just hope that someone in charge of this whole debacle will take responsibility for the abuse your loyal customers have gone through and fix it!!!!
As I said, I will look forward to your call and the resolution.
Sincerely,
Jody Price

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