An error occured when starting interaction layer application

Question

Hi all,
when starting the IC WebClient and choosing a profile, i get the following error:
An error occured when starting interaction layer application
An exception has occurredException Class CX_CRM_GENIL_GENERAL_ERROR
Text: Component set CRMIC_DEFAULT contains multiple object definitions
Program: CL_CRM_GENIL_INTERNAL_MODEL===CP
Include: CL_CRM_GENIL_INTERNAL_MODEL===CM005
Source Text Row: 39
An error occurred during the initialization of the view manager
An exception has occurredException Class CX_BSP_EINTERNAL
Text: BSP Exception: Internal Error in Business Server Page Runtime.
Program: CL_BSP_WD_APPLICATION=========CP
Include: CL_BSP_WD_APPLICATION=========CM004
Source Text Row: 32
can someone help me solve this plz?
thx alot!
greets,
Martin

Answer 1

Hello Martin.
What a weird error you have.
Can you tell me if that this profile was developments, our customer customization?
If you select a 100% standard profile (like DEFAULT one), you still have the error?
Kind regards,
Bruno