And security and it says send rest a
Last Christmas I got a iPod touch, I set up a apple ID on the iPod. I have now got a iPhone 4. When I go to buy anything on my iPhone it asks for the security questions which I have forgotten! I then click on passwords and security and it says send rest a
You need to go to http://expresslane.apple.com so they can reset your questions. choose itunes - itunes store - account management
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I see this is also being reported on a Sony phone and they feel it is related to their battery saver setting called "Stamina Mode".Yes mine happened after the last update as well. However I did do a factory reset which temporarily fixed the issue but after a few weeks it came back. I finally called the warranty center at 1-866-466-5154. I told the first rep it started after the update texts sending being delayed and I mentioned the factory reset already performed. I was immediately escalated and the phone was warranty replaced. Good Luck,
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Limnos wrote:
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I want to change the password for my itunes account but I don't remember my security questions. I changed my primary address to my new email and changed my rescue email address to another new email address. When I go to change my security questions it says Send reset security info email to j•••••@y7mail.comwhich is my old email address. I don't know the password to this email address that's why I changed the rescue email to a new one. But on the name, ID and email address page it has both updated emails on there
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(124982) -
When I sign in to my Apple ID in "My Apple ID" and go to "Passwod and Security" I should answer the security questions but I don't remeber them and the bar that says "send to rescue email" doesn't show !! How could I recover the questions??
You will have to contact iTunes Support and tell them you have forgotten your Security Questions and need them reset. They will respond to you by email, usually within 24 hours. Here are two links to contact iTunes Support:
http://www.apple.com/support/itunes/ww/
or by email:
http://www.apple.com/emea/support/itunes/contact.html
Cheers,
GB -
Im am trying to send the reset information for my apple security question to my email, they are not be received and it says it is sending it to a email that starts with c
That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/
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I forgot my security questions and it says Forgot your answers? : Send reset security info email to n•••••@live.fr, but it is not one of my email adress and I don't know how to changes this, can anyone help please ?
I want to buy an app but I can't without these answersYou need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765) -
I forget my security answers and i tried to rest them by sending an email but, i can't get the email. What should i do?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102411) -
Hi, im using itunes store and i bought some songs and apple send me a email, and it says it was a receipt. It also said that its bill to : Store credit, and the total of the order is 1.98 $. So do i have to pay this or its just a proove of purchase ?
Launch iTunes. From the menu bar click Store / View My Account
Click: Edit Payment Information
Make sure you have the correct Security Code.
Then click: Done
And try resetting your Apple ID password. https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa -
i have a new email so have a new apple ID now and am trying to change it in icloud. but it has locked me out and won't send my email a reset password link for some reason. even though it says its sent, it doesnt come to the email address. help!
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18 -
HT5699 I forget my security questions and I want to rest it how I can do that?
Hi I forget my securit question and I want to rest it how I can do that??
Security questions on The Apple Site? All you need to Do is hit the Forgot my password Link and add your username or email and it sends you a link. If that is what you are posting about.
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I forget my security questions and i want to rest them..?
I forgot my security questions and i want to rest them again
i am also having this problem. I click the already the send to email but no feedback..
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hello, i'm trying to purchase things on my itunes account but it is saying answer the security questions but seeing as i made my account a few years ago i have forgotten what i put as the answers and when i send myself the email to unlock them i am not recieving the email so unable to unlock them. what shall i do to solve this problem?
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
My iMessage says sending and i dont get messages back
When i send a imessage, it says its sending for about 10 minutes and then i have to hard reset my phone or it will just keep saying its sending. But, it actually sends to the person and when they send an imessage back i never receive it because on my phone it still says my message is sending. this happens with normal text messages too. so after i hard reset my phone its back to normal until about an hour later when my messages stop sending again so im probably resetting my phone 10 times a day and im never getting messages back, how do i fix this????
Nobody on these boards can do that. You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105871) -
Please someone help
I forgot my answers to my questions. I am trying to buy an app and it says i need to answer my security questions but i forgot my answers. Can i change them or somehow find out what my answers were?You'll have to reset them. Go to https://appleid.apple.com, click on manage your account on the right, sign in, click on Password and Security on the left, look for the link to reset your security questions to the right. This will send a reset email to your rescue email address.
If you don't see this link, contact iTunes store support for help: http://www.apple.com/emea/support/itunes/contact.html.
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