Anti spyware and anti malware

I have recently visited some websites which infected my computer ,
to start off my fire walls was not on which my mistake , then safari had frozen so the massage appeared say i should call a number ( 18555450253) for immediate response which I did and the operator said he is from a protocol security company. he showed me how the firewalls was turned off and told to push and hold the shift button , and then i was able to use the safari browser again . However , he asked me to log on a website ( www.fastsupport.com) , then I downloaded an app there and he was able to use my pc remotely via sharing mode . he showed me how my pc was not secured , then He asked me to pay for anti spyware and another program called sophos anti malware . i do not trust him please help me delete those malware and i have turned on the firewalls.
i took some screens shot for you to have an idea of what i am trying to explain. thanks

That is a COMPLETE SCAM. You were taken.....NEVER respond to that sort of stuff.
I would reinstall OS X from the recovery disk. There is no telling what has been installed.
Barry
P.S. A "PC" is a Windows based computer, not a Mac.

Similar Messages

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    Whatever that is, it's completely bogus and should be ignored.
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    Screenshots (Mac):
    To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse or trackpad. You will hear a "camera shutter" sound. This will deposit a screenshot named "Screen Shot...." followed by a date and time on your Desktop.
    When you post your response, click the "camera" icon above the text field:
    This will display a dialog box which enables you to choose the screenshot file (remember it's on your Desktop) and click the Insert Image button.
    ⌘ Shift 4 and then pressing the space bar captures the frontmost window.
    ⌘ Shift 3 captures the entire screen.
    Don't capture or upload any information you consider personal. To edit an existing screenshot, read How to edit a screenshot.
    Drag the screenshot to the Trash after you post your reply.

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    Remove Browser Pop-up Problems
         AdwareMedic
         Adblock Plus 1.8.9
         remove adware that displays pop-up ads and graphics on your Mac

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    Mavis Huang
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  • Stopping anti-virus and anti-malware scans from scanning diasabled user files?

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  • Best anti spyware and anti virus for macbook

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    Don,
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    As always, YourMileageMayVary.
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  • I just got rid of MacDefender, I hope.  Is there any anti malware software that is recommended?

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  • Ran Malware ANTI Malware on windows 7 64 bit PC now cannot get my tools menue on home page

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  • Anti malware / anti spam / virus protection

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    Is it worth installing anti malware software on my Mac?

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