Any Prerequisites to run panels in CS4?

I have developed a set of actions and then used the Configurator to develop two panels that front-end the actions. The panels simply call the actions and nothing more.
I have begun distributing these in a set that is installed with two install routines (One for mac, one for windows). In most cases everything works great but I have a persistent problem with some folks not able to load the panels.
After installing they get the message "Please close all panels or restart Photoshop..." They do this and yet the panels still don't show up, just this message.
I originally thought that maybe AIR may be required to run the panels but in an earlier post Jeffrey Tranberry stated that AIR is not required to run them.
I have not been able to determine any common issue among those that can't open the panels.
Does anyone know if there are any prerequisites to running panels in Photoshop CS4? No problem developing the panels but running them seems to be a problem on some machines.
Any help is appreciated....
Thanks
Rob

hello anil sir,
long back i asked about plugin downloading.
now i downloaded "plugin-1_1_3_005-win.exe" and put it in my tomcat directory.and i also have a .cab file called jinstall-113-win32.cab.
in the embed tag what html file name i should give and what path? there exactly
"http://java.sun.com/products/plugin/1.1.3/plugin-install.html\"
path is there. what should i give there in my case?
again i am asking you, please dont hesitate to answer.
my entire plugin ie .exe file in
http://www.handpaintedgreetings.com/hpg directory.
and the jinstall-113-win32.cab is also in the same directory.
is the following is correct:
please do the modification if it is wrong.
<OBJECT classid=\"clsid:8AD9C840-044E-11D1-B3E9-00805F499D93\" width=\"405\"
codebase="http://www.handpaintedgreetings.com/hpg/jinstall-113-win32.cab#Versin=1,1,3,0">
<PARAM name=\"java_code\" value=\"caforclient\">
<PARAM name=\"java_codebase\" value=\"http://www.handpaintedgreetings.com\">"
<PARAM name=\"type\" value=\"application/x-java-applet;version=1.1.3\">
<PARAM NAME=\"username\" VALUE="+id+">
<PARAM NAME=\"myoption\" VALUE="+op+">
<COMMENT>
<EMBED type=\"application/x-java-applet;version=1.1.3\" width=\"405\" height=\"315\" align=\"top\" pluginspage=\"http://www.handpaintedgreetings.com/hpg/plugin-install.html\" java_code=\"caforclient\" java_codebase=\"http://www.handpaintedgreetings.com\" >
<NOEMBED> //here lies my problem (from where this "plugin-install.html" file i need to pick it up and put it in tomcat)
</COMMENT>
Plugin tag OBJECT or EMBED not supported by browser.
</NOEMBED></EMBED>
</OBJECT>
thanks and regards
by
sambareddy.

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