Any way to add 'Actions' tab on Service order Item level in ICWeb?

Question

Hello,
We are implementing Service orders under CRM2007 Interaction Center.
When we access the Service Orders through backend (t-code CRMD_ORDER), we see an 'Actions' tab on the Item Level which captures all the actions executed at Item Level. This tab is not available from the UI.
Is there any way to add it to the UI? Note that it is available from both backend and UI at Header level but only from backend at the Item level.
Thanks,

Answer 1

Hi Deepali,
I checked the TCODE CRMD_ORDER, there are buttons like AVAILABILITY CHECK on the item level.
When you say it is an Item view on the Web UI, I believe it is a Table View.
In Table Views you will have ON CLICK ACTION buttons next to the Row Selectors.
For most of the views it will be available by default.Identify the Web UI component and open it through BSP_WD_CMPWB.Select the view and open the context node class and check if there is a method
GET_OCA_T_TABLE.
This method will have the code like this, for the buttons
  ls_one_click_action-id      = 'DELETE'.
  ls_one_click_action-icon    = 'delete.gif'.
  ls_one_click_action-text    = ''.
  ls_one_click_action-tooltip = cl_wd_utilities=>get_otr_text_by_alias( 'CRM_IC_APPL/DELETE' ).
  ls_one_click_action-active  = 'X'.
  APPEND ls_one_click_action TO rt_actions.
If your component also has these things, then you can simply add the ACTIONS column using Configuration Tool else you need to add this column by coding, redefine the method GET_OCA_T_TABLE and add the buttons.
You need to explicitly create event handlers for the button click actions.
Mostly,it should be available to you by default as it is available in SAP GUI.
Regards,
Masood Imrani S.