Any way to give Help Desk Users access to tickets by Category?

As far as I know, there's just no way to do this. The user roles are not very flexible and really don't provide any middle ground by design. You can either see all tickets or you can see only tickets assigned to you.

So we have our first level Help Desk people that get ALL the tickets that come in. They are Help Desk Admins as they route things around and manage the system.
We also have our Database team that we sometimes have to assign tickets to. We don't want them to see all the tickets so I think I have to set them as Help Desk Users.
Based on the documentation, this means they won't see anything except what's already assigned to them personally.
What we'd like to be able to do is create a Category called Database and set the Database users up so they can see their own tickets and any ticket that's assigned to the Database Category. Is there any way to do this or an alternative way that we can accomplish the same end result?
Thanks.
This topic first appeared in the Spiceworks Community

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Any way to give Help Desk Users access to tickets by Category?

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