Anybody implements CRM On Demand in Japanese?

Are there any potential issues when implementing? like Japanese character storing...
Hope someone can help me if you you have such experiences
Thanks
Amanda

Amanda, I would recommend taking the “Global Deployment Considerations” CRM On Demand webinar.

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Hi, Custom ones cannot be configured. Standard Ones like SR-Solutions, Activity-Users are pre-built and available. The option is to think about creating custom web applets using WS
-- Venky CRMIT
Edited by: Venky CRMIT on May 20, 2009 1:56 PM
Edited by: Venky CRMIT on May 20, 2009 1:56 PM

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Hi,
i wount to implement oracle crm on demand in my company and want to intigrate it with oracle r12. Can any budy guide me how can i do the same? as i am new in this field
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Vishal, I would recommend that you post this question on the CRM On Demand Integration Development forum.

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I need to add custom logic behind 'Update Opportunity Totals' button in Oracle CRM On Demand. Can anyone please let me know where can I implement this logic? Where can I find already implemented code of 'Update Opportunity Totals' button.
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Hi Max,
Thanks for your reply.
I have built a workflow.
Name : SH
Record Type : Contact
Trigger Event : When New record saved.
Then created action .
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type : Integration Event
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Hi, Im looking for customer references using SAP CRM On-Demand. Could you please share the following details regarding your CRM On-Demand Implementation?
1. COMPANY PROFILE
==== Country:
==== Company size:
2. IMPLEMENTATION
==== Time:
==== Complexity:
==== Team structure:
==== Main functions and features:
3. AFTER GO LIVE
==== Are you satisfied with the solution?
==== Are you satisfied with SAP Support covered in the license fee?
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only oracle have two application server.

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Hello Experts
When i use Pim Sync to synchronize my appointments with CRM on demand Pim sync wants to add appointments that
arent deposited in my CRM System.
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Why not try to turn off log file logging? I have this to turn it on I assume there is a way to turn it off.
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It is on the road map but this will not be in the initial release of R19

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Hi Gurus
What is SAP CRM On-Demand Solutions ? Does it have a separate certification programme on the same ?
Thanks
Jaman

Hi Jaman,
There is no CRM-on-demand solutions. It is only one solution. Have a look at www.salesforce.com which is another hosted CRM solution by another software vendor to get good idea.
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Gregor & Michael, may be you can share more knowledge here.
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Hi,
I found a document about using this feature with EBS 11i. I could not find any document that says it is not supported.
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Hi.
Has anyone encounter this problem before while trying to invoke the Siebel crm on demand web services? Please help.
Also, do I have to set up the SSL Trust Key and trust file to include the Siebel crm SSL cert?
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.generalException
faultString: com.ibm.wsspi.channel.framework.exception.ChannelException: com.ibm.wsspi.channel.framework.exception.ChannelException: Invalid trust file name of null
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Hi, yes I only use jax-ws to generate client artifacts for On Demand. I can imagine for first time user you have really big problems to generate the client code... The reason for this is in most cases the size of the wsdl files.
What you can do is.
1. Think about what you really need of the selected wsdl. eg. if it is account do you need all related objects like PlanAccount etc?
2. If you know what you need start to delete the not needed definitions from the wsdl and try the generation of client afterwards.
Best Regards
SL

Consumer Contact's Web Service CRM On Demand: Problem to do an operation!

Hi,
I'm trying to consume a Web service offered by CRM On Demand, namely it is the Contact object.
The steps I followed were:
1) Download the file .wsdl associated with contact from CRM On Demand
2) Generate Proxy web service from JDeveloper 10g (version: 10.1.3)
3) Configure the client to consume the resource and to do, for example, the contact’s insertion.
I can make a login and a logout on the Web Service correctly, but when I try to do an insertion I can’t do it.
The log generated by JDeveloper when running the client is as follows:
WARNING: Unable to connect to URL: https://secure-ausomxgfa.crmondemand.com/Services/Integration due to java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: www-proxy.au.oracle.com
error: java.rmi.RemoteException: ; nested exception is:
HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: www-proxy.au.oracle.com
java.rmi.RemoteException: ; nested exception is:
HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: www-proxy.au.oracle.com
at crmondemand.runtime.Contact_Stub.contactInsert(Contact_Stub.java:283)
at crmondemand.ContactClient.contactInsert(ContactClient.java:96)
at crmondemand.ContactClient.main(ContactClient.java:71)
Caused by: HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: www-proxy.au.oracle.com
at oracle.j2ee.ws.common.util.exception.JAXRPCExceptionBase.<init>(JAXRPCExceptionBase.java:93)
at oracle.j2ee.ws.common.util.exception.JAXRPCExceptionBase.<init>(JAXRPCExceptionBase.java:89)
at oracle.j2ee.ws.client.ClientTransportException.<init>(ClientTransportException.java:33)
at oracle.j2ee.ws.client.http.HttpClientTransport.invokeImpl(HttpClientTransport.java:144)
at oracle.j2ee.ws.client.http.HttpClientTransport.invoke(HttpClientTransport.java:121)
at oracle.j2ee.ws.client.StreamingSender._sendImpl(StreamingSender.java:169)
at oracle.j2ee.ws.client.StreamingSender._send(StreamingSender.java:111)
at crmondemand.runtime.Contact_Stub.contactInsert(Contact_Stub.java:265)
... 2 more
The HTTP Proxy Server settings (Tools-> Preferences-> Web Browser and Proxy) in JDevloper is:
- Host name: www-proxy.au.oracle.com
- Port: 80
- Exceptions: xpvmware | *. oracle.com | *. peoplesoft.com | *. jdedwards.com | *. mlab.jdedwards.com | *. oracle.com | *. peoplesoft.com | *. jdedwards.com | * . mlab.jdedwards.com
- No authentication.
I'm not sure if it's a problem with HTTP proxy server settings or URL/ENDPOINT problem, because maybe I am trying to access an incorrect URL.
If I try to access from the browser to this URL I can't access the wsdl, so I do not know if this address is correct, but is specified in the file. Wsdl:
<soap:address location="https://secure-ausomxgfa.crmondemand.com/Services/Integration" />
For this reason, I supposed that it is correct...
I have tried to access via URL with the follows:
- https://secure-ausomxgfa.crmondemand.com/Services/Integration
- https://secure-ausomxgfa.crmondemand.com/Services/Integration/Contact
- https://secure-ausomxgfa.crmondemand.com/Services/Integration/Contact?wsdl
In all I have the next response from the Internet browser:
<?xml version="1.0" encoding="UTF-8" ?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<soap:Fault>
<faultcode>soap:Client</faultcode>
<faultstring>Client</faultstring>
<detail>
<ErrorCode>SBL-ODU-01001</ErrorCode>
<ErrorMessage>An invalid command was specified: doGet with no data</ErrorMessage>
</detail>
</soap:Fault>
</soap:Body>
</soap:Envelope>
Since the client generated, I have tried with the follows:
1) System.setProperty("javax.xml.ws.BindingProvider.ENDPOINT_ADDRESS_PROPERTY", endpoint);
2) myPort.setEndpoint(endpoint);
where endpoint = "https://secure-ausomxdsa.crmondemand.com/Services/Integration" + ";jsessionid=" + idSesion;
or "https://secure-ausomxdsa.crmondemand.com/Services/Integration" (with both options I can do the operation...)
and idSesion = logon("https://secure-ausomxdsa.crmondemand.com/Services/Integration",USERNAME,PASSWORD);
Do you know what is the correct URL (endpoint)?
Is that a correct HTTP proxy server configuration to invoke a Web service CRM On Demand? But so, what is the correct setting? And if it is a good configuration, what am I doing wrong?
The source code from my client is:
String idSesionFull=null, idSesion=null, endpoint=null;
try {
crmod.DefaultClient myPort = new crmod.DefaultClient();
System.out.println("Invoking: " + myPort.getEndpoint());
ListOfContact list = new ListOfContact();
ListOfContact outlist = new ListOfContact();
Contact[] contacts=new Contact[2];
Contact contact=new Contact();
//ContactWS_ContactInsert_Input in=new ContactWS_ContactInsert_Input();
//ContactWS_ContactInsert_Output out=new ContactWS_ContactInsert_Output();
// Login WS (HTTPS)
//URL = "https://secure-ausomxdsa.crmondemand.com/Services/Integration"
idSesionFull=conexionWS_CRM.logon(URL,USERNAME,PASSWORD);
idSesion = conexionWS_CRM.getSessionId(idSesionFull);
//Another option I have tested: endpoint = "https://secure-ausomxdsa.crmondemand.com/Services/Integration" + ";jsessionid=" + idSesion;
endpoint = "https://secure-ausomxdsa.crmondemand.com/Services/Integration";
myPort.setUsername(USERNAME);
myPort.setPassword(PASSWORD);
myPort.setEndpoint(endpoint);
System.setProperty("javax.xml.rpc.service.endpoint.address", endpoint);
System.setProperty("javax.xml.rpc.security.auth.username", USER);
System.setProperty("javax.xml.rpc.security.auth.password", PASSWORD);
System.setProperty("javax.xml.ws.BindingProvider.ENDPOINT_ADDRESS_PROPERTY", endpoint);
// Add contacts
for (int i = 0; i < contacts.length; i++) {
contact.setContactId("WSCRM"+i);
contact.setContactFirstName("JDeveloper"+i);
contact.setContactLastName("prove"+i);
contact.setCellularPhone("77777777"+i);
contact.setExternalSystemId("1234"+i);
contacts=contact;
list.setContact(contacts);
//in.setListOfContact(list);
//in.setEcho("OFF");
outlist=myPort.contactInsert(list,"OFF"); //<--- Is it correct????
Contact[] results = new Contact[2];
Contact result = new Contact();
for (int i = 0; i < contacts.length; i++) {
results=outlist.getContact();
System.out.println("ID:"+results[i].getContactId()+" Name:"+results[i].getContactFirstName());
// Logout WS (HTTPS)
logoff(URL, idSesion);
} catch (Exception ex) {
System.out.println("error: "+ex);
ex.printStackTrace();
logoff(URL, idSesion);
Any idea to solve this problem?
Thank you very much in advance for any help.
Edited by: user12158402 on 03-nov-2009 12:39
Edited by: user12158402 on 03-nov-2009 12:45
Edited by: user12158402 on 03-nov-2009 12:47

Hi Royston,
thank you for your help, but unfortunately I have the same error message.
Here is the XML I use, I added the authentication that you provided me.
<?xml version="1.0" encoding="utf-8"?>
<soapenv:Header>
 <wsse:Security>
 <wsse:UsernameToken>
 <wsse:Username>EUROMASTERFR/AELMASKOUNE</wsse:Username>
 <wsse:Password>aqwAZE19</wsse:Password>
 </wsse:UsernameToken>
 </wsse:Security>
</soapenv:Header>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:tns="urn:crmondemand/ws/account/10/2004" xmlns:xsdLocal1="urn:/crmondemand/xml/account">
<soap:Body>
<tns:AccountWS_AccountQueryPage_Input>
<tns:PageSize>10</tns:PageSize>
<xsdLocal1:ListOfAccount>
<xsdLocal1:Account>
<xsdLocal1:CurrencyCode/>
<xsdLocal1:AccountName>IBM</xsdLocal1:AccountName>
</xsdLocal1:Account>
</xsdLocal1:ListOfAccount>
<tns:StartRowNum>0</tns:StartRowNum>
</tns:AccountWS_AccountQueryPage_Input>
</soap:Body>
</soap:Envelope>
but for (xmlns: WSSE = "http://schemas.xmlsoap.org/ws/2002/xx/secext" do not forget to enclose the tag with a '>') I do not know to include it.
Best Regards.
Anas

How to use multiple instances in Oracle CRM On Demand

Hi,
Just wanted to know if we can have multiple instances in Oracle CRM On Demand? Our company has bought licenses for Oracle CRM On demand and have received a single link for the development / staging, but we have two seperate business units that will be using this systems and their processes are completely different....I thing i wanted to ask is if we can have a sub system within a big system without both interfering into each others processes.
I hope it makes sense.
Thanks
Ahmed

Hi Ahmed,
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I would suggest you get in touch with Oracle Expert Services if you are looking to get more details on how you can make best out of a single instance.
Good Luck!
Royston

Oracle CRM On Demand Outlook Integration - Add-in shows inactive

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After installing the OEI, the dll file is registered.
In MS outlook->Tools->Trust Center->Add-ins. The Siebel Outlook Integration Add-ins is shown in the "Inactive Application Add-ins".
How can this be enabled/Active so that Oracle CRM On Demand application is integrated with Microsoft Outlook?
kindly advice.

Finally found a solution for this problem:
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How to enable Custom Objects in offine edition of CRM On Demand

Hi,
We need to enable Custom Objects in the offline edition of CRM On Demand so that Sales Reps can capture the additional information while they are in the field. I wanted to know how do we enable the Custom Objetcs in the offline edition.
Any pointers would be of big help.
Thanks,
Prashant

Hi, Offline edition doesnt support custom objects or any other object that is not available as part of the default offline solution. Hope it helps
-- Venky CRMIT

Anybody implements CRM On Demand in Japanese?

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