Anyone else been scammed by Verizon Sales people?

I'm a new customer and I was told the edge program was the way to go. By paying the phones off per month, I wouldn't have to shell out any money up-front I suppose that's true. They also said my wife could upgrade her iphone 4 to an iphone 5s for 99 cents. They said my monthly bill would be $159 a month. They said I could get 2 verizon tablets for free with the current promotion.
As it turns out my wife's iphone 5s is going to cost me $549. My monthly bill is $270 ($159 plus the monthly cost of 3 new phones) And my free tablets are costing me $20 a month. I've been mislead and lied to. Over the course of 18 months, I'm going to be paying over $1200 more than I should have been. I know much of this falls on me for not reading the fine print, but the way that I was steered into the plan feels wrong. After looking through all my online and physical receipts, I still can't find the total cost of the phones anywhere. I had to call to get that information.
As soon as the 18 months is up, I'll go back to AT&T.

My family's plan had an extra activated phone for my grandmother. My grandmother has Alzheimer's and it began to affect her rapidly over the course of the past two years. She had no need for the line and when we went to go in to discontinue it (because it was up for renewal) the store employee said we could get it taken off if we updated another service. So we got a new tablet for renewal of the old tablet contract, and Bluetooth speaker.
After purchasing these things and going home, waiting a month and getting the bill, we noticed that the line was still on the bill and we had to pay for the line. We went to a local VZW store and after showing them the bill and asking about why they did not take the line off, the employees that helped us said that they have no memory or record of the line being removed. Our phone were not up for contract for another year, so just this week when they became renewed we finally got a line off of our service of having to pay for it for over a year.
We were forced to buy a speaker we didn't want, renew a tablet before its renewal date, AND pay for an entire line for over a year, because the in store customer service is un-trained.

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So you have never made an error, nor your company, nor your Doctor, nor your Police, nor your......... add whateveer you like!!
Remember That Adobe is a global enterprise dealing with millions of customers around the world and it is all operated by people and yes people are fallible - including me!!!
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Has anyone else been lied to by Customer Support?

Last October I purchased a new Galaxy SIII. Had unlimited Data and a 250mb Canada data plan as I had unlimited Canada data plan and Verizon told me I couldn't have it anymore so they gave me 250mb. Was willing to accept losing unlimited data but not 250mb Canada data plan. Was told by C.S. that I would not lose 250mb. That after I purchased the phone I needed to call C.S. and they would put in the order to have to put back on. It had not been done before the 14 day return policy so I had to return the phone and was told I would have my unlimited data and 250mb restored,
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They lie all the time, as well as the sales people, and they should be exposed! I am contacting 7 On Your Side to complain about not being notified when I upgraded that I would lose my unlimited data (I could have easliy waited or upgraded a different phone on my family plan - two phones on my family plan do not have unlimited data and I would not have lost anything). Then I was charged a data overage fee for January and February in the month of February for excess data. If I had known on my January bill that I was now being charged for data for that line I could have avoided charge in February. I was told by customer service that the January charges just hit and that they do not get all the data charges timely depending on the different towers - are you kidding me with that explanation. They are ridiculous with those young, inexperienced girls that are supposedly customer service. They will not give their names to you when you ask, only first name so you can't expose them for their incompetence. Also, when you ask for a supervisor they just give you someone else at their level that is just as incompetent after putting you on hold for 20 minutes. When I asked to have someone of a higher authority get back to me, I was told they don't make outgoing calls - really you are a phone company.
Everyone should leave this company. They have no integrity and I plan on exposing them for what they are. By the way the excess fee was only $10 but they would not wipe it out, ridiculous. I currently pay about $335. per month and I am on auto pay with Verizon. Now I am shopping around thinking of Sprint more reasonable - probably same level of integrity, but I will be more careful. Unlimited data though and all my phones will then roll at same time, they will also pay you for all your Verizon phones so in about 6 months I will be whole again and Sprint will get my money. Penny wise,dollar foolish Verizon.

Anyone else get screwed by a sales rep when dealing with changing to the edge plan? I just got screwed and want to know if anyone else has had issues.

I am looking to change service after dealing with an idiot at my local store that totally misrepresented the plan and is costing me more than ever to have phone service.

Me and my fiance were both conned into the edge plan after the idiot rep
lied to us about not saving money by merging our accounts. Then we find
out that we can't merge because of the edge plan we have. I am writing
letters and posting messages to find or if this has happened you anyone
else. No one has been able to help us so my main focus us to inform as
many people as possible about what happened
On Aug 15, 2014 9:20 PM, "Verizon Wireless Customer Support" <

Anyone else having trouble with Verizon Webmail?

Yesterday morning I found that I could not log into Verizon Webmail using Safari. I called Verizon FIOS Tech Support and they said there was a system-wide e-mail problem which would take 4-10 hours to fix. I noted that I was able to access Webmail using Firefox, for which he had no answer.
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It's been another right royal saga with BT: you'll need a strong coffee for the full version!!
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Anyone else been scammed by Verizon Sales people?

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