App 200 error

Hi,
My colleague has a Torch which, upon powering on, gives him an App 200 error then a white screen.
I have tried the resolution posted here http://supportforums.blackberry.com/t5/BlackBerry-World/App-Error-200/td-p/1376105 but this doesnt work, as with the battery out of the device the Blackberry Desktop Software is not detecting a device attached to the computer. My colleague verifies the device is attached with a snug fit to the USB port on the computer. If I replace the battery, the device is detected. However, the resolution still doesnt work because this method shows I have all the current software versions (ie no update).
Can I have another resolution please?
Solved!
Go to Solution.

Hi ,
If Desktop Softwareis able to recognizes your device then when connected then you should try this Knowledge Base :
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows
If it fails or you still unable to reload the OS then finally try this Knowledge Base :
KB27956 : How to recover a BlackBerry smartphone from any state
Try it and let us know.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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HELP!! App 200 error? Cannot click on/select anything on Home Screen/no buttons work.

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You may have to do a reload of the OS. Some app on the phone is causing trouble intermittently I'm guessing. Here is what you can do:
1.Backup phone data: http://www.blackberry.com/btsc/KB12487
2.Perform a clean installation of your OS: www.blackberry.com/btsc/KB11320
3.Restore the backup after you have verified it doesn't occur again
Here is a KB article on this issue: http://www.blackberry.com/btsc/KB14115
Kijana
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1. Mark Accept as Solution on the appropriate post once your issue has been resolved
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Out of the blue my blackberry has a App Erro 200, reset, I took the battery out and the sim card, waited 30 minutes, then put back in, still have error. I can not use the phone in any way. What needs to be done to fix it? I am not technical so easy instructions please.
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j'ai telecharger facebook sur mon blackberry 8520 et me propose de redémarrer se que j'ai fait il est écrie error app 200 comment fair?
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Please try it and let us know if you feel any problem .
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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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