Appalling Customer Service, absolutely Rude and impolite !

Mods, This is a feedback from a disgruntled HP customer for a call I got from your Escalation Team. Please move this thread to appropriate location if it does not suits here.  I just received a call from HP Escalation team and am very furious by the way the way HP has spoken to me. I found HP ([email protected]) very impolite and rude. This is not the way you talk to your customer. I suggest he goes through a Soft Skill training and is taught how to be courteous and helpful. I have an ongoing issue with my Pavilion G6 which is out of warranty, Iam trying to get back OS as the HDD ernt kaput.  Please help me with escalation matirx procedure for Customer Service issue.  Being rude to a cusotmer is absoltely unacceptable !!!! 

Hi Caesar Thanks for your answer. Can you explain to me why sky staff got involved on this thread then ? http://helpforum.sky.com/t5/Archived-Discussions/Making-a-complaint-to-sky-what-to-expect-and-what-my-actual/td-p/1449027 "The sky guys on the forum are now currently trying to find a solution to getting my account cancelled. I will no doubt post on the forum if the account is finally closed." I've just called the complaints team and they told me they cannot do anything and that I have to speak to the cancellation team ? Is that a joke ? Why is there a complaints team then ?  

Similar Messages

  • Re: Faulty contract phone and appalling customer service

    I just wanted to come on here and share my latest experience dealing with EE Network, I was previously an orange customer and had the Samsung S2 on contract from them in 2012 so when it came up for re-newal in Febuary this year I looked round and decided to stay with Orange who have now merged with EE!  This was not a problem as EE offered me a good deal on the Samsung S4 so I stayed with them signing up to a 2 year contract, This was in Febuary 2014 and it is now only May 2014, 3 months and the problems i have had are rediculous!!  1st I am being charged a monthly fee for not paying direct debit even though i DID setup a direct debit with them over the phone, I phone them once a month to have this removed the next month, I then start to have problems with the Samsung which keeps freezing and then does nothing until the battery is removed and replaced and then it takes ages to come back on, although I accept this is a fault with the Samsung S4, The point is it is supplied by EE and is being paid for monthly so it is in there best interest to deliver a great service and I will now tell you the service I have received! I rang EE customer services and explained the problem and was told to take my phone into the EE shop in my local Basildon town where the EE team would be able to replace the phone after checking the problem.  I got up this morning and got my little girl ready, reset my phone, removed all pictures to laptop so as to not lose any, all apps removed and headed into town.  When I got there they said they cant replace phones as its policy tom send them off and this takes 14 days at least, Now I will point out at this time that the team in Basildon EE store were excellent and made every attempt to help solve the situation and the issue is with the EE Customer Service staff at the call centre who seem to find it easier to hang up than help even hanging up on the manager of the EE Store! First the manager called EE from the store and explained the situation and they said they cannot do anything even if the phone is still under warranty, sorry not what trade desription act says as phone is not fit for purpose freezing all the time.  The first call centre guy, M Farqan was rude and hung up on the manager, 2nd person Jo Quinn after alot of hustling and to and throwing offered a £30 discount on the bill which the manager accepted on my behalf but also requested what theyb are going to do about the faulty phone and she said it will need sending off.  The manager said that i should never have been told it would be replaced by EE as it is not there policy to replace phones after 14 days. I am now left with a 3 month old phone that does not work properly, 6 months pregnant so contact is essential when i am out the house and i am still paying for the phone contract of a phone that does not function 70% of the time. I would never have stayed with Orange via EE if this was the case as they do not look after there customer and the call centre have zero patience for sorting an issue for a customer unless they are selling you a new product I will keep trying to sort this problem in the hope EE start looking after the customers they have whilst also advertising on the TV in papers for more and for now i will NOT be reccomending them to any of my friends or family

    I assumed I was still with Orange and as Orange and T-Mobile had merged together it would give me more improved signal and customer servics.. NOPE! Customer Services;Crap signal and asically do not ask for a call back, do not ask to speak to a manager, do not expect the notes on your contract account to be up to dated each time you call with a problem and if you think EE will help sort out a faulty handset whithin it's warrenty (which is our customer rights) the first thing they advise is that you claim a new handset under your insurance!! Faulty Handset;If you protest that you are not going to claim via your insurance on a "Faulty" handset your next option is to send your phone off for 14 days with a basic standard handset replacement (which non of us have used since the 1990's). The other option is to pay a deposit of £60 for a basic smart phone whilst again waiting 14 days and the £60 is returned back to you when EE receives their smart phone back.. Why on earth it takes 14 days is a question when asked a simple reasonable reason/answer is av avoided.Or you can pay £25 to fast track with no loan phone and EE keep your £25!! As soon as I can I am going back to Orange!! When I was with Orange I always had full signal, excellente customer servies including notes on my account relevant to any prior problems. I always received call backs and call backs from a manager when promised and should my handset become faulty for whatever the reason they would come out the next day and exchange it. As previously a consultant and then technician for a well known mobile network provider for many years, Brendon no reply from yourself will be read.

  • Appalling Customer Service

    My first post - pity it has to be a negative one. Below is an approximation (I didn't keep a copy) of a complaint I've just mailed to BT re their appalling customer service. I'd be interested to hear what other members think:
    Dear Sir/Madam,
    I ordered BT infinity2 on November 26th. My instillation date was supposed to be December 13th between 1-6pm. I received two texts and one email (together with several emails re the service I'd subscribed for) from BT reminding me about my instillation date. I had to take a day off work to allow the engineer access. At 3:55pm on Dec 13th I got a call from the number 08003289393. I answered but there was no response. Nobody called back and no message was left. At 4.22pm I called the number 08003289393 and heard an automated answer stating that BT had called and that if they needed to get in contact they'd call back. At approximately 5:50pm the engineer still hadn't arrived so I called BT customer service where I eventually spoke with Stephanie who told me that the engineer had overrun on his previous job and so handed my instillation back to the depot. She told me that the next available instillation date was January 7th 2013. I registered a formal complaint and received a text shortly afterwards saying that someone would call me by 8pm on Monday December 17th. This morning I received a text from BT stating "BT here. Sorry we missed your engineer visit. Your new visit is on 04/01/2013 between 1pm-6pm. Need to change? www.bt.com/ordertracking".
    I feel this is appalling customer service. Why couldn't the engineer who called at 3:55pm have the basic manners and courtesy to call a second time or at least leave a message? I answered the call (and my mobile phone log proves this) but there was nothing on the other end. Why does a customer who took a day off work to be messed about by BT have to join the back of the instillation queue? It truely baggers belief.
    My former internet connection was meant to run until December 19th but because of a "technical glitch" it was cut off on December 8th. My (now former) provider - Three - has apologised for this and told me that it has affected about 1,500 customers. For me it means I just need an internet connection asap.
    My family and my wife's family live in Ireland. It's our baby son's first Christmas. Personal circumstances mean it's not possible to travel home for Christmas. We had ordered BT infinity so that we'd have a decent internet connection to talk with our families on skype over Christmas and particularly so that our son's two grandmothers could see him. My mother hasn't been in good health recently and she'd really like to see her grandson. I feel degraded to have to explain personal circumstances to demonstrate to BT the result of your organisation's and your engineer's appaling lack of basic courtesy to me as a human being (no mind as a customer). Words genuinely fail me to describe how disgusted I feel. Do you have any ANY respect for your customers? Do you think it's OK to just not show up, not make sure to get in contact and then just text with a new appoint time 3 weeks away?
    I will tell about my experience to anybody who'll listen. I'd cancel right now but it seems BT infinity is the fastest connection in my area and it's sad (but probably true) that your competition are just as bad. It seems to be a race to the bottom in your industry. I've paid my line rental for a year in advance (almost 140 pounds) and will have to pay almost 30 pounds a month over the next 18 months for the pleasure of finding out whether you're just as bad as your competition or worse than them.
    I'd like this matter to be sorted out asap and for your engineer, who didn't have the basic manners to contact me, to be made aware that his really unacceptable behaviour has a real effect - both emotional and in terms of time spent trying to sort it out.
    Disrespectfully (just as BT have treated me) yours,
    MY NAME
    That's the gist of the message I sent. Perhaps some think I'm overreacting but it's not untrue to say that this has really inconvenienced me and caused real upset. I've never left a bill outstanding or even paid late in my life and yet customer service is beyond terrible.
    One final question. Can anyone explain to me the difference between BT Infinity and Openreach? The cabinet closest to where  I live has recently been covered in large BT Openreach stickers and that's why I initially signed up for BT back in November. Any info would be appreciated. I'd cancel my contract right now but the sad truth is that with the alternative provioders I'll have a slower connection and customer service will be little if any better.

    Keith_Beddoe wrote:
    Openreach are dealing with all service providers, BT Retail are not allowed to be given any priority.
    Openreach are also dealing with a large backlog of faults due to the bad weather, and some of their Field Technicians have been moved to other regions, to help restore service to flooded communities.
    There is nothing anyone can do about it.
    They have some external contractors helping with Infinity installations.
    I'm sorry Keith, but there is something someone can do about it - Simply keep customers informed of what's going on. If an engineer can't make an appointment, then the customer needs to be contacted and informed about the situation and a new date arranged as soon as possible. Read my original post. Is that kind of service acceptable? Are you seriously saying that "there is nothing anyone can do about it"? I hope that attitude isn't representative of BT, but I suspect after my recent experience that it is all too pervasive. I spent most of yesterday on the phone trying to get this issue sorted. When I eventually got through to the right people the manager I spoke with in the Order Management Dept. couldn't have been more helpful, was honest and explained what he could and couldn't do, took ownership and responsibility for my issue and gave me a number at which I could contact either him or one of his collagues. People like this (of which I have no doubt ther are many at BT) are a credit to the organisation and it's unfair on them that they have to deal with understandably very very frustrated and annoyed customers like me who have been totally messed about by BT's shockingly bad communications and dealings with customers. I don't have time to detail all the BS I had to put up with yesterday before finally talking with the manager in Order Mgt. who helped. Suffice to say I was given 3 (yes THREE) different installation dates (January 7th, then January 4th, then January 8th) none of which were acceptable to me and of course I've spent several hours on the phone at considerable expense to me - ringing on a mobile. It turned out my landline had been activated on December 13th (nobody told me this until I spoke with the aforementioned manager) and finally today I got a new appointment date of tomorrow between 8am-1pm. I'll believe it when it happens, but I am hopeful. All in all I'm grateful to those at BT who've been as helpful as they can be, but will not let this matter rest until I've been reimbursed for my expences and spoken with the Managing Director of Customer Services - Mr. Warren Buckley - whome I intend to inform at length about this sorry saga. I have free calls to BT now and believe me I'll be using them until I get to speak with Mr. Buckley. He's at the top of customer service and based on my experience he needs to pull his socks up. He mightent want to spend his valuable time speaking with a lowly customer like me, but he'll have to if he wants to stop my continually calling and asking to speak with him. Perhaps a conserted effort by customers like me could bring about an improvement in BT's customer service, but of course how many people will read this post... 10 at best I guess. Oh well, I'll do my bit anyway. BT need to simply get back to basics and treat people with basic respect. I (like probably 99.9% of people) am a reasonable person and if communication was as it should have been from the start there would be no issue and no drama. Incidentially, I have not yet received a reply to my original emailed complaint which was the basis of my original post despite being told that usually somebody responded within 24 hours, but certainly within 72 hours. It's now 96 hours. I'll post again tomorrow if/when my broadband is finally installed.

  • Discover Bluetooth LE Device and its custom service with uuid and its characteristics

    Hello Team,
    I have a requirement for developing a library in C# which can be used in any windows app (Metro or Non Metro) apps to discover Bluetooth LE devices which are advertising a custom service with uuid and pair and find all the characteristics of the service
    and send parameters and receive response.
    I have tried 32feet.NET library which everyone talks about but realized it doesn't support Bluetooth LE devices. Is there any way I can do that? Or do I have write C# wrapper to use winsock2.2 library to call native code to access Bluetooth stack?
    Please suggest. We have been able to achieve this requirement in Mac OSX by using their core Bluetooth framework.

    Hello Priyanku,
    >>Is there any way I can do that?
    As far as I know, there is not such API that you can use to enumerate all services belonging to a Bluetooth LE device, nor all characteristics belonging to a service.
    >>Or do I have write C# wrapper to use winsock2.2 library to call native code to access Bluetooth stack?
    I suggest that you could try it.
    Regards.
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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  • Customer service complaint / Rude phone rep Rachel

    I am a 10+ year loyal Verizon Wireless customer.  I have long sung the praises of Verizon and convinced my family members to use Verizon..which they do.  I have had the occasional...I think 2 past minimal overages and have happily paid for those overages.  Recently I have added my mother to my account along with my fiance and 80+ year old aunt to my plan.   Our bill is now $289.00 a month.  2 months ago we had an overage of 17 minutes (which we paid) with no other months coming close to our 700 minutes allowed for in our current plan.  Today I get my current bill and there is an overage of 241 minutes resulting in a $110.44 charge.  Being such a loyal and long standing customer with Verizon I thought Verizon may be willing to adjust my last months bill of overages if I increase my plan to the next tier.  WOW!  I sure was wrong about that.  What I did get was a "customer service"  girl (Rachel) that was rude, robotic, condescending and extremely unprofessional.  All of this after I explained to her that I know she gets many calls from people that do not treat her well...I tried to assure her that I was not one of those people, that I understood that she was not truly in charge and to please stop cutting me off and speaking over me and that she was upsetting me and making me feel very uncomfortable.  She apologized in the all too familiar condescending way we all know too well, "I'm so sorry if I'm upsetting you."  Really?  I doubt it since after again explaining to her that she was making me feel uncomfortable and again requesting that she please transfer me to someone else she refused.  She refused multiple times for my request to be transferred to someone else that I could speak with.  When I asked to speak to her supervisor she just answered rudely that she was a supervisor.  When I stated that surely she was not the supervisor of the entire Verizon she said there was no one else I could speak to.  Really?  All of this from Verizon Wireless...a company I have been a loyal customer for 10+ years?  
    [Edited to comply with Terms of Service - employee number removed but available internally]

    I live in an area where I can not get Broadband or other internet service. Using a Verizon Jetpack is the only way that I can have service. I opened my account and prepaid for the first month of service. During the first few days I had Verizon reps calling and claiming that I owed a thousand dollars and that they needed my credit card number. I refused to give them my credit card number and hung up. I called customer service and asked if I owed anything on my account only to be told that I didn't owe anything.
    A few weeks later, I got my first bill. It was for way more than my monthly plan but it was not anywhere close to the amount of money that the reps that called were asking. Apparently as a Verizon customer, I am supposed to prepay my bill for the current month and the following month during every billing cycle, which is not in my contract. It means I have to pay 2X of my monthly fee every month.
    Every time I have a  question, I get the run around and no one knows how to answer my question.
    How do I delete the incoming text messages from unwanted strangers on the Jetpack?
    How do I block unwanted texts coming to my device?
    I could go on but its pointless because no one knows the answer.
    Yes, I have talked to Rachel, she was one of the reps that called me up and asked for my credit card number.
    If I had a choice, I would switch.

  • Complaint - Poor Customer Service in Store and Inconsistent Communication

    I am writing on this discussion board in hopes that my complaint will be reviewed and communicated to those in a position to make a change so that other Verizon customers will not have to experience what I did yesterday. On June 24, 2013, I had an exceptionally bad experience with Verizon. My iPhone 4S completely shut itself off while I was reading an email on my way into work. It had a full charge and I wasn't doing anything differently with it, simply scrolling through emails before it shut down. When I got into work, I attempted to connect it to my charger to see if it would recognize it, which it did not.
    On my lunch break, I went to the closest Verizon store to my office, located at 209 S LaSalle St., Chicago, IL 60604 (312.658.3900) to speak with them about my options. They looked at the device and informed me that thye couldn't read anything from it. They also noted that there was no water damage and the device was intact - no cracks or anything of that nature. Knowing that my upgrade date was a mere 22 days away, I asked if there was any way they could please bump it up so that I could upgrade to the iPhone 5 and have a working phone. John-Paul, the individual who I spoke with, informed me that I could go to the Apple store and see if they could help revive the phone, and if not, I could call Customer Service (800.922.0204) and ask if they could bump up my upgrade date because, "Customer Service are the only ones who can do that."
    In order to be proactive, and knowing that I might not have a working phone to call Customer Service with later last night, I went back to my office and called  Customer Service to see what my options were. I spoke with an individual named Gabby at around 12:30 PM - 1 PM CT who was very helpful. She was baffled that the store hadn't helped me since there was a Corporate offer (Eligible Device Offer Upgrade) taking place throughout all of Verizon which offered customers the opportunity to upgrade for the discounted price of the phone, so long as they were upgrading from a 3G to 4G device, which I had been trying to do when I went in the store (since my phone is a 3G and the iPhone 5 is 4G by default). She asked for the store's contact information that I had just been in and put me on hold while she called them and told them that I was eligible for an upgrade and could receive the iPhone 5 at the upgrade price. She informed me that she had spoken to John and that he had located the promotion code, and suggested I go back to the store before he left for the day since he was the individual she had spoken with about my particular situation.
    I immediately walked back to the store and found the John she spoke with << Full name removed >> and he was very helpful. I confirmed that I could upgrade to the iPhone 5 at the upgrade price, knowing there was an additional standard $30 upgrade fee, in addition to taxes and insurance. When he went to get me the phone, however, he informed me he had just sold the last black one of the GB size I needed. He informed me that another store in Chicago had 9 iPhone 5 devices in black in the GB size I was looking for.
    I left work at 5:45 pm CT and walked to the Verizon store located at 36 S State St., Chicago, IL 60603(312.726-8277) to purchase my  upgrade. However, upon entering the store, I was immediately told they couldn't promise me anything and that they might not be able to upgrade me for the price I was quoted, but instead, only shave off $50 from the phone. I asked to call and speak with a Customer Service rep while in the store since I had been told earlier in the day, by a Verizon Customer Service rep, that there was an Eligible Device Offer Upgrade promotion currently taking place that I could take advantage of that would allow me to purchase the iPhone 5 at the upgrade price. I was troubled to hear that the Customer Service rep on the phone was now telling me something differently - in fact, there was no promotion, and the only promotion I could take advantage of was the one in which $50 would be shaved off the phone's full price. I asked the individual who was assisting me at the store to call the LaSalle Street store to see if they still had the iPhone in the size I needed in white (at this point, I didn't care about the color, so long as I had a working phone) while I continued to speak with Customer Service. I was told by the CSR on the phone that it is each store's manager's individual choice to decide if they can override the upgrade date, which I told her I had been told the EXACT opposite in the LaSalle St. store earlier in the day by John-Paul. She explained that individuals in Customer Service have much more extensive training than those in the store, implying John-Paul might have misunderstood the policy. However, I asked her if they received such excellent training (and I would have to assume the same training), then why was I being told something completely different than what I had been told by a Customer Service Rep earlier in the day. I was obviously frustrated at this point as I'd been given the ring-around all day and still had no working phone, which again, was NOT my fault - the device simply died.
    I hung up with Customer Service and was informed that the LaSalle St. store had now told the State St. store they didn't remember telling me they would be able to upgrade me at the promotional price, and had only said they would give me $50 off the phone. I was more than upset at this point as I had clarified three different times the total cost of the phone while I was at the LaSalle St. store earlier in the day, and they had confirmed it would be the promotional price. A manager at the State Street store informed me I had three choices: buy the iPhone 5 at the full price and they would only shave off $50; go to the Apple store and see if they could fix the phone; or buy the iPhone 5 with a music bundle. Know that the price of option one was out of the question, I asked how much my third option was, and after looking over my outfit, the handbag on my wrist, and the jewelry I was wearing, he asked me, "How much did you bring to spend?" I was appalled that he had the gall to even ask this and told him that I had brought in enough to cover the price of the phone at the promotional price that was quoted to me by a CSR, as well as an individual in the LaSalle St. store. He told me he couldn't help me and suggested I go to the Apple store to see what they could. When I brought to his attention that the phone had simply died and not due to anything I had done, and my upgrade date was only 22 days away, and the most recent CSR rep I had spoken to said that it was up to the individual manager's discretion to override the upgrade date, the manager tried to tell me the exception to that rule was the iPhone. I was utterly flabbergasted since every conversation I'd had was either in person (where an individual could see me with my current iPhone 4) or on the phone where I stressed I had the iPhone 4S and wanted to upgrade to the iPhone 5.
    I left the store feeling frustrated and disrespected. At the end of the day, I had been strung along by Verizon, being told different things by different people, and quite frankly, was lied to and manipulated by their representatives. I would suggest that respect, communication and customer service be re-evaluated and stressed to those that work for Verizon, no matter the level.
    Message was edited by: Verizon Moderator

    Apple does not allow?? If you or I walked into an Apple Store and plunked down full price they will assist you to no end.  I pay full price for my devices, however when I visit the Apple Store near me the purchase price is something like 16 GB for $199, 32 GB for $299 and 64 GB for $399.   Strange since I don't purchase on contract and pay the $700 out right. Me thinks Verizon is trying to get my Unlimited Data and lock me into a contract. However that is not going to happen. So sorry Verizon   I have been looking at T-Mobile as of late. Was thinking of putting my emergency phone on their network just to try it out.

  • Horrible Customer Service from Verizon and Anytime Assurian Insurance is a SCAM

    I am posting this so everyone is aware how horrible the customer service has become at Verizon and the insurance replacement coverage offered.  Please read and BEWARE before purchasing this extended coverage as Verizon will NOT work with you!!
    We have two phone lines and a tablet with service through Verizon and pad the anytime additional insurance through Verizon which is supposed to cover standard insurance PLUS extend the manufacturer warranty.  If the defect is due to manufacturer defect, then the replacement is supposed to be covered without a deductible.
    So now, the recap of the horrible experience we have been through .....
    My husband has an Iphone 4s that had the power button on the top of the phone fail.  The button does not press on/off correctly.  He contacted Verizon and they put him through to the diagnostic time to approve or deny the replacement under the extended warranty.  He contacted the tech and described the problem.  The tech advised him to check all of the water indicators on the phone.  The top one for the headset jack is slightly pink and the other indicators are completely white.  The tech advised him they could send him a replacement phone and then he would send in his old phone for evaluation and he would know in about 6 weeks if he would be charged a deductible.  He then spoke with Kiera (sp??) who advised him to have the phone checked by Apple Genius Bar.
    He took the phone to Apple.  They advised the phone is in great condition and that if he had purchased the extended Apple Care instead of Verizon's Assurian Insurance they would cover it with no deductible.  The stated the reason the phone was not functioning was clearly related to a manufacturer defect and wrote on their assessment paper they gave him that the phone is in great condition.  They stated by indicated that water damage is indicated by all three indicators being tripped -- NOT just the top one.  The rep then walked outside with my husband and said it's raining so Verizon would now void the warranty part and make him pay a deductible since Verizon is being nit picky.
    We then went to the local Verizon store.  The rep and the store manager looked at the phone and stated the top is tripped so the insurance department will call it water damage and not honor the manufacturer defect.  I stated that it seemed like they were finding a loophole out of the insurance coverage for the extended warranty part and making the customer pay a deductible.  The  manager then stated "other carriers would screw you the same way."  REALLY -- THAT'S THE CUSTOMER SERVICE WE PAY INSURANCE FOR???!!!!!????
    So, we called and spoke with a really nice customer service rep (Suzette) who stated unfortunately it was not her department but that she would send a message to have Kiera call us back.  That was a week ago and NO CALL BACK FROM KIERA.  Again, this is the customer service we pay for???
    So, we called today and spoke with another rep and a manager.  The manager again stated we could send in the phone and it's 50/50 if they will charge the deductible.  She stated Apple should honor even though he is outside Apple Care if it is their defect.  I asked isn't that what we pay them for??  She stated they will look at the indicator and call it water because she Googled it --- apparantly Google knows more than the Apple Genius Bar on their own product!  I even offered to fax the paperwork from Apple.  My husband offered to send them the phone and have them evaluate it before they send out the replacement so he's not taking a risk on paying the deductible.  I asked the manager to email me her contact info.  She indicated she would ... 2 hours later, no email. 
    So, my husband that is up for an early upgrade but wants to wait until he's eligible for the Edge program (in which he would pay unsubsidized prices for phones to upgrade early -- and give them more money for phones) is stuck with having to decide to continue to use his prior phone that works or risk having to pay $200 for a deductible because they have stated they will look at the indicator and even if it's unrelated, call it water damage.
    We are seriously looking at cancelling our coverage and just going to another carrier.  Because in the end, phones and service are similar, so you really pay for the customer service you get.  Or in this case, the lack of follow up, loopholes in their program, and lack of customer service.  I am thoroughly disgusted that I have paid Verizon for their service for 10+ years and have always paid for insurance without ever having to use it before --- and this is what we get.

    It's not really a loop hole.. if the indicator is pink what do you want verizon to do? Google it, a lot of people on all carriers have been charged for returning a phone with just one indicator showing water damage with iphones.. This is what insurance is for, you pay a deducible instead of full retail. I think you are hung up on thinking the apple rep didn't lie to you, it's easy to say whatever you want when you know you won't be held accountable for it. I mean verizon is a service provider, maybe you should buy your phones from manufacturers if you think you get a better deal
    Have you tried to reset the phone via itunes? Not likely a software issue, but i've seen stranger things with iphones.

  • Why is customer service so misleading and unresponsive?

    Hello, I've had Internet service for a number of years now through Verizon, and decided to make the change over FIOS.
    That's when the trouble started.
    The rep over the phone scheduled an appointment for a technician to show. The technician ends up being a no show. Of course this costs me a whole morning when I could be at work making money. Reps kindly reschedule, but it cost me more money since I have to take more time out of my work schedule.
    The rep who signed me up over the phone for FIOS signs me up for phone service. I did not want phone service. I have to call to get this fixed. (And I think it's fixed... I hope it's fixed.)
    The rep promises me a price reflecting something like a loyalty credit. On the basis of this price, I sign up. First bill comes, it's $10 more. I call. The rep promises to fix this. Next bill comes. Wrong price again. Contact customer service. They tell me they don't offer FIOS at this price.
    Arrrgh.... it's enough to make me want to tear my hair out. I do not want to spend hours on the phone  again and again with Verizon getting wrong information and false promises.
    Anyone out there have advice for dealing with customer service? Anyone with similar issues? Unbelievably stressful situation.

    Hi. Allow me to apologize for your experience so far. I'd be happy to help if you are in need of assistance. ShawnG

  • Customer Service is USELESS and they LIE

    I spend about $250/month with this "business" but maybe not much longer.  I have 4 X1 boxes and 2 Digital HD adapters.  One adapter had issues (no sound on select channels (I hooked TV up to the other adapter and it worked fine so box was problem) so I returned it to a local service center.  The positive was the new service center in Bolingbrook IL was well staffed and handled exchange very well and the young man seemed knowledgable.  Unfortunately the positives ended there.  When I got home I called to activate the new Digital HD box.  After 15 minutes I had something - just NOT WHAT I PAY FOR.  I received the basic channels but nothing else.  I called back an hour later and spent another 15 minutes on phone (they said give it 30 minutes to update).  Still had same basic channels, no HD channels and not all the 200+ I should have.  Called back 2 hours later and after 30 minutes the young lady said she could not resolve the issue because she was an X1 specialist so she said she would transfer me to an area that handled Digital Adapters - after 4-5 minutes I get someone that it was basically a cold call to - knew nothing about the hour I previously spent on the phone.  He said that since I was an "X1" customer her could not help but tried.  I asked to speak with a supervisor but was told "he was in a meeting with "Comcast people" and he could not interupt but would leave a message to call me back.  Guess what - 5 hours later NO CALLBACK.  So much for the Customer Care Guarantee or whatever they call it for PR purposes.  At least they found the time to replace 30 Rock with Comcast huh??  Oh, and their surveys - 2 times I said call me back - guess what - NO CALLBACK there either.  And as so many customers no X1 still has so many problems - what 1-2 years after being introduced??  ATT internet may be slower but getting to point I'm thinking it can't be worse.  And contacting their "VP of Customer Service" online - what a sham..  Just a room of clerks that do nothing but leave messages and the next one knows zip about the previous ones.  How they got as big as they are is unreal given their poor poor poor customer service.

    When my 4th call took place this morning they finally said they would send a tech out ON TUESDAY. Since the problem is not the box I guess he/she will end up talking to the same people. The problem is that the backend codes they are sending do not recognize the services I pay for. This happened before but it just seems like no one there understands that

  • Re: APPALLING CUSTOMER SERVICE FROM PAYPAL - COMPLAINTS TOTALLY IGNORED!!

    There is no customer service at Paypal. From July 10, 2015 to Juky 13, 2015 I tried to move money from my Paypal account to my Paypal Debit MasterCard on my online Paypal site. It simply does not work. The money was sent on Thursday night, July 9, 2015. I tried to put it on my card from around 10 am till about 5:00pm on July 10. Each time I went through the process to link the two accounts I received this message: "An unknown service error occurred. On Monday, July 13, 2015, I tried again and the same thing occurred. After calling customer service about fice (5) times i finally got a person who was a native English speaker. This is only important because the technology and number of times that one is told to hold on for a moment makes trying to talk to someone that you cannot understand doubly frustrating. Whenever I did get someone on the phone I could not hear them and they could not hear me. It was like we were using a phone system from the 1920's. The volume was intermittent at best and like talking on string with cans at worst. On the last call I spoke to 2 men. The first guy talked to me for a while as we both screamed "Can you hear me? Can you hear me? What did you say?" Finally he said he was going to connect me with someone who could help, but he never came back. An automaton with a woman's voice came on the line and asked question after question but I could hardly hear her. But I held on the line. Finally a man with a foreign European accent came on the line and we played the same "I can't hear you" game for about 20 to 30 minutes. Whenever he talked, I could hear his voice, but I could not understand a word he was saying. I begged him to simply hang up and call me back so that the lines would not be hampered by so many connections. I think the many connections and data one has to enter to speak to a person is what reduced the volume. So Paypal has my money and I can't get it. And whatever I do to get my money is blocked or digitally and electronically frozen to stop me in my tracks. And all of the five to seven people that I have talked to at PayPal and PayPal Debit MasterCard are too busy to help me get my money. Public please beware of this company.     

    Have you considered contacting Customer Service via Facebook or Twitter?
    You can send them a personal message from their facebook or twitter pages.
    It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

  • Horrible customer service, dropped calls and faulty products

    Does Verizon offer partial credits to accounts due to defective equipment and inability to use their services? I received a new set top box that would not download my existing HBO and SHOWTIME accounts. After numerous calls on hold, dropped service calls and misdirected (on purpose) calls to billing in customer service to increase my services...I finally waited over one hour for technical assistance tonight to be told my new set top box was faulty and a new one would be sent in the mail. I asked about a partial refund because I could not use it during the least two weeks. I was told by the tech he would send a new box and put me in touch with customer service after explaining to them the circumstances and that supervisor would need that info for a partial credit to my account. A horrible customer service rep {edited for privacy} bluntly stated no partial credits and tech should not have said a partial credit was possible. By this time I was on the phone over one our and not a very happy customer. I asked to speak to a superior to which {edited for privacy} said they were too busy and a partial credit would not be possible for my two week period with faulty equipment. I demanded to speak with a supervisor and was put on hold for an additional 70 minutes. I am STILL ON HOLD!!!! This is no way to treat customers! I am disconnecting my call and BEG THAT A VERSION REP get back in touch with me to resolve this. Under what circumstances does verizon provide partial credit for a customer who has not been able to use it because the equipment is DEFECTIVE??? Hopefully new set top box is enroute..HOPE IT IS NOT DEFECTIVE!!!!!!

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Your Customer Service is atrocious and lost you a customer

    You just lost a prospective new customer. Get some new customer service reps.   {edited for privacy}

    Dial 800-922-0204 or *611 from the handset.  Choose option 4 (I believe) for "Other options" - then SAY "Speak to an agent" or Speak to a representative" - you should be connected to a human being in a few minutes....

  • Slow Infinity speeds and appalling customer servic...

    Our Infinity connection has been up and running for 6 - 8 weeks and has worked flawlessly at 39 down and 8 up continuously.
    In the last 9 days the speed has dropped to anything from 1 - 7 down and 6 - 8 up
    FAQ
    Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download Speed
    2917 Kbps
    0 Kbps
    30123 Kbps
    Max Achievable Speed
    > Download speedachieved during the test was - 2917 Kbps
     For your connection, the acceptable range of speedsis 12000-30123 Kbps .
     Additional Information:
     IP Profile for your line is -30123 Kbps
    2. Upstream Test: -provides background information.
    Upload Speed
    6007 Kbps
    0 Kbps
    10000 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 6007 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 10000 Kbps
    I logged this with BT technical support on the 16th August and so far have received no callbacks when promised (current count of nonexistant callbacks is 8 ) and zero updates as to the possible cause of the fault or any plan to resolve it. I've been told that it is with the Networks, Investigation, Management and Wholesale teams but noone will actually tell me whats going on.
    I'm posting this here and will contact one of the mods to see if theres anything they can do to help. Although if i'm honest I think I may be finished as a BT customer and will pay my way out of the contract and go elsewhere despite being 2 months into an 18 month contract.
    Shocking service, amazing product (when it's working)

    I would give the Mods time to resolve the problem, meanwhile have a look (link removed) for your legal rights which would mean you would not have to pay to get out of your contract.
    Sorry the link is incorrect. I'll get back with the correct one.
    Use this

  • Re: Appaling customer service

    I echo this sentiment. My activation keeps being delayed. The first time a message was left the evening before, stating it was postponed "due to exchange validation". When I called the "direct line" I spoke to someone aplologized like an an obseqious cringing Edwardian retainer, but had no idea what she was yalking about. She could not expllian what "exchange validation" meant at all, and kept repeating it over and over again. The next day, while on my way to work, I get a text from BT saying an Engineer is on the way and I must be home bewteen 8AM and 1PM. I hope off the train, call work, head home, but by late afternoon no one had turned up. I called again, and got a clone of the same benighted apologist who could not answer a single question concerning the Engineer no-show, or what the issue was causing the delay. Again, a script line was read and the individual did not comprehend the words he was speaking quite clearly. A week later, on my next appointed activiation day, the Hub is locked in the puprple-orange symbol cycle. After nearly a day, and going through all the troubleshooting steps in the Guide, I call again. I get a THIRD Epsilon that repeats everything all over again. I specifically ask the meaning of each noun he spoke, and he confesses he does not know what they mean. However, he is quite clear that my Activation Day is delayed ANOTHER 10 days as I am back of the queue again. I state that this is unacceptable, but no conversation is possible, and HE READS THE SCRIPT TO ME AGAIN!  I not that the BT finance department worked blazingly fast to debit my account before any service was received. It is obvious where prioriities lie.
    Utterly shambolic.

    Hi   Far
    I am sorry to see you are having problems with your BT Service
    I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
    They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
    They are a UK based BT specialist team who have a good record at getting problems solved
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Should I leave Verizon with one month left on my contract so I can upgrade? The ETF seems worth it considering the bad customer service I received and how long I've been with Verizon.

    I've been with Verizon for a really long time and one of the best things about their upgrades was that they used to allow you to do it a little early.  And since you dont really keep up with plan changes until a new phone comes out or you are closer to your upgrade eligibility date, I didnt realize that they changed this.  My phone is on its last leg.  2 years is a long time for a device that you use every day, 50 times a day.  My upgrade date is a month away and I'm considering moving to a different service and letting them pay for my ETF.  I have called Verizon asking if there was anything they could do to allow me to upgrade early and they said no.  When did this start happening?  They tried to sell me the "Edge" but thats the same as paying 700 dollars.

    ATT doesnt care how long you've been with them
    cox doesnt care how long you've been with them
    your eletricity company doesnt care
    your gas station doesnt care
    your grocery store doesnt care
    your car insurance might care , a little.
    Just because uncle  tommy gives you a discount because he's been cutting your lawn for years doesn't mean a large company would. And why should they?
    << Message was edited by: Verizon Moderator to comply with the Verizon Community ToS >>

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