Your Customer Service is atrocious and lost you a customer

You just lost a prospective new customer. Get some new customer service reps. {edited for privacy}

Dial 800-922-0204 or *611 from the handset. Choose option 4 (I believe) for "Other options" - then SAY "Speak to an agent" or Speak to a representative" - you should be connected to a human being in a few minutes....

Similar Messages

Discover Bluetooth LE Device and its custom service with uuid and its characteristics

Hello Team,
I have a requirement for developing a library in C# which can be used in any windows app (Metro or Non Metro) apps to discover Bluetooth LE devices which are advertising a custom service with uuid and pair and find all the characteristics of the service
and send parameters and receive response.
I have tried 32feet.NET library which everyone talks about but realized it doesn't support Bluetooth LE devices. Is there any way I can do that? Or do I have write C# wrapper to use winsock2.2 library to call native code to access Bluetooth stack?
Please suggest. We have been able to achieve this requirement in Mac OSX by using their core Bluetooth framework.

Hello Priyanku,
>>Is there any way I can do that?
As far as I know, there is not such API that you can use to enumerate all services belonging to a Bluetooth LE device, nor all characteristics belonging to a service.
>>Or do I have write C# wrapper to use winsock2.2 library to call native code to access Bluetooth stack?
I suggest that you could try it.
Regards.
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Why is it on the photo app is that when you add your photos to new albums and when you are deleting from camera roll it will delete photos from everywhere so therefore once your photos are in the albums you have chosen you cannot delete f

Why is it on the photo app is that when you add your photos to new albums and when you are deleting from camera roll it will delete photos from everywhere so therefore once your photos are in the albums you have chosen you cannot delete from camera roll

Your photos are actually all in the Camera Roll. The album you create only contain pointers to these pictures. Albums are like music playlists; when you delete a song from the playlist it doesn't delete the song from your music library. But when you delete a song from your music library it will also be deleted from any playlists that it may have been in as well.

Horrible Customer Service from Verizon and Anytime Assurian Insurance is a SCAM

I am posting this so everyone is aware how horrible the customer service has become at Verizon and the insurance replacement coverage offered. Please read and BEWARE before purchasing this extended coverage as Verizon will NOT work with you!!
We have two phone lines and a tablet with service through Verizon and pad the anytime additional insurance through Verizon which is supposed to cover standard insurance PLUS extend the manufacturer warranty. If the defect is due to manufacturer defect, then the replacement is supposed to be covered without a deductible.
So now, the recap of the horrible experience we have been through .....
My husband has an Iphone 4s that had the power button on the top of the phone fail. The button does not press on/off correctly. He contacted Verizon and they put him through to the diagnostic time to approve or deny the replacement under the extended warranty. He contacted the tech and described the problem. The tech advised him to check all of the water indicators on the phone. The top one for the headset jack is slightly pink and the other indicators are completely white. The tech advised him they could send him a replacement phone and then he would send in his old phone for evaluation and he would know in about 6 weeks if he would be charged a deductible. He then spoke with Kiera (sp??) who advised him to have the phone checked by Apple Genius Bar.
He took the phone to Apple. They advised the phone is in great condition and that if he had purchased the extended Apple Care instead of Verizon's Assurian Insurance they would cover it with no deductible. The stated the reason the phone was not functioning was clearly related to a manufacturer defect and wrote on their assessment paper they gave him that the phone is in great condition. They stated by indicated that water damage is indicated by all three indicators being tripped -- NOT just the top one. The rep then walked outside with my husband and said it's raining so Verizon would now void the warranty part and make him pay a deductible since Verizon is being nit picky.
We then went to the local Verizon store. The rep and the store manager looked at the phone and stated the top is tripped so the insurance department will call it water damage and not honor the manufacturer defect. I stated that it seemed like they were finding a loophole out of the insurance coverage for the extended warranty part and making the customer pay a deductible. The manager then stated "other carriers would screw you the same way." REALLY -- THAT'S THE CUSTOMER SERVICE WE PAY INSURANCE FOR???!!!!!????
So, we called and spoke with a really nice customer service rep (Suzette) who stated unfortunately it was not her department but that she would send a message to have Kiera call us back. That was a week ago and NO CALL BACK FROM KIERA. Again, this is the customer service we pay for???
So, we called today and spoke with another rep and a manager. The manager again stated we could send in the phone and it's 50/50 if they will charge the deductible. She stated Apple should honor even though he is outside Apple Care if it is their defect. I asked isn't that what we pay them for?? She stated they will look at the indicator and call it water because she Googled it --- apparantly Google knows more than the Apple Genius Bar on their own product! I even offered to fax the paperwork from Apple. My husband offered to send them the phone and have them evaluate it before they send out the replacement so he's not taking a risk on paying the deductible. I asked the manager to email me her contact info. She indicated she would ... 2 hours later, no email.
So, my husband that is up for an early upgrade but wants to wait until he's eligible for the Edge program (in which he would pay unsubsidized prices for phones to upgrade early -- and give them more money for phones) is stuck with having to decide to continue to use his prior phone that works or risk having to pay $200 for a deductible because they have stated they will look at the indicator and even if it's unrelated, call it water damage.
We are seriously looking at cancelling our coverage and just going to another carrier. Because in the end, phones and service are similar, so you really pay for the customer service you get. Or in this case, the lack of follow up, loopholes in their program, and lack of customer service. I am thoroughly disgusted that I have paid Verizon for their service for 10+ years and have always paid for insurance without ever having to use it before --- and this is what we get.

It's not really a loop hole.. if the indicator is pink what do you want verizon to do? Google it, a lot of people on all carriers have been charged for returning a phone with just one indicator showing water damage with iphones.. This is what insurance is for, you pay a deducible instead of full retail. I think you are hung up on thinking the apple rep didn't lie to you, it's easy to say whatever you want when you know you won't be held accountable for it. I mean verizon is a service provider, maybe you should buy your phones from manufacturers if you think you get a better deal
Have you tried to reset the phone via itunes? Not likely a software issue, but i've seen stranger things with iphones.

Why is customer service so misleading and unresponsive?

Hello, I've had Internet service for a number of years now through Verizon, and decided to make the change over FIOS.
That's when the trouble started.
The rep over the phone scheduled an appointment for a technician to show. The technician ends up being a no show. Of course this costs me a whole morning when I could be at work making money. Reps kindly reschedule, but it cost me more money since I have to take more time out of my work schedule.
The rep who signed me up over the phone for FIOS signs me up for phone service. I did not want phone service. I have to call to get this fixed. (And I think it's fixed... I hope it's fixed.)
The rep promises me a price reflecting something like a loyalty credit. On the basis of this price, I sign up. First bill comes, it's $10 more. I call. The rep promises to fix this. Next bill comes. Wrong price again. Contact customer service. They tell me they don't offer FIOS at this price.
Arrrgh.... it's enough to make me want to tear my hair out. I do not want to spend hours on the phone again and again with Verizon getting wrong information and false promises.
Anyone out there have advice for dealing with customer service? Anyone with similar issues? Unbelievably stressful situation.

Hi. Allow me to apologize for your experience so far. I'd be happy to help if you are in need of assistance. ShawnG

Appalling Customer Service, absolutely Rude and impolite !

Mods, This is a feedback from a disgruntled HP customer for a call I got from your Escalation Team. Please move this thread to appropriate location if it does not suits here. I just received a call from HP Escalation team and am very furious by the way the way HP has spoken to me. I found HP ([email protected]) very impolite and rude. This is not the way you talk to your customer. I suggest he goes through a Soft Skill training and is taught how to be courteous and helpful. I have an ongoing issue with my Pavilion G6 which is out of warranty, Iam trying to get back OS as the HDD ernt kaput. Please help me with escalation matirx procedure for Customer Service issue. Being rude to a cusotmer is absoltely unacceptable !!!!

Hi Caesar Thanks for your answer. Can you explain to me why sky staff got involved on this thread then ? http://helpforum.sky.com/t5/Archived-Discussions/Making-a-complaint-to-sky-what-to-expect-and-what-my-actual/td-p/1449027 "The sky guys on the forum are now currently trying to find a solution to getting my account cancelled. I will no doubt post on the forum if the account is finally closed." I've just called the complaints team and they told me they cannot do anything and that I have to speak to the cancellation team ? Is that a joke ? Why is there a complaints team then ?

Horrible customer service, dropped calls and faulty products

Does Verizon offer partial credits to accounts due to defective equipment and inability to use their services? I received a new set top box that would not download my existing HBO and SHOWTIME accounts. After numerous calls on hold, dropped service calls and misdirected (on purpose) calls to billing in customer service to increase my services...I finally waited over one hour for technical assistance tonight to be told my new set top box was faulty and a new one would be sent in the mail. I asked about a partial refund because I could not use it during the least two weeks. I was told by the tech he would send a new box and put me in touch with customer service after explaining to them the circumstances and that supervisor would need that info for a partial credit to my account. A horrible customer service rep {edited for privacy} bluntly stated no partial credits and tech should not have said a partial credit was possible. By this time I was on the phone over one our and not a very happy customer. I asked to speak to a superior to which {edited for privacy} said they were too busy and a partial credit would not be possible for my two week period with faulty equipment. I demanded to speak with a supervisor and was put on hold for an additional 70 minutes. I am STILL ON HOLD!!!! This is no way to treat customers! I am disconnecting my call and BEG THAT A VERSION REP get back in touch with me to resolve this. Under what circumstances does verizon provide partial credit for a customer who has not been able to use it because the equipment is DEFECTIVE??? Hopefully new set top box is enroute..HOPE IT IS NOT DEFECTIVE!!!!!!

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Should I leave Verizon with one month left on my contract so I can upgrade? The ETF seems worth it considering the bad customer service I received and how long I've been with Verizon.

I've been with Verizon for a really long time and one of the best things about their upgrades was that they used to allow you to do it a little early. And since you dont really keep up with plan changes until a new phone comes out or you are closer to your upgrade eligibility date, I didnt realize that they changed this. My phone is on its last leg. 2 years is a long time for a device that you use every day, 50 times a day. My upgrade date is a month away and I'm considering moving to a different service and letting them pay for my ETF. I have called Verizon asking if there was anything they could do to allow me to upgrade early and they said no. When did this start happening? They tried to sell me the "Edge" but thats the same as paying 700 dollars.

ATT doesnt care how long you've been with them
cox doesnt care how long you've been with them
your eletricity company doesnt care
your gas station doesnt care
your grocery store doesnt care
your car insurance might care , a little.
Just because uncle tommy gives you a discount because he's been cutting your lawn for years doesn't mean a large company would. And why should they?
<< Message was edited by: Verizon Moderator to comply with the Verizon Community ToS >>

Complaint - Poor Customer Service in Store and Inconsistent Communication

I am writing on this discussion board in hopes that my complaint will be reviewed and communicated to those in a position to make a change so that other Verizon customers will not have to experience what I did yesterday. On June 24, 2013, I had an exceptionally bad experience with Verizon. My iPhone 4S completely shut itself off while I was reading an email on my way into work. It had a full charge and I wasn't doing anything differently with it, simply scrolling through emails before it shut down. When I got into work, I attempted to connect it to my charger to see if it would recognize it, which it did not.
On my lunch break, I went to the closest Verizon store to my office, located at 209 S LaSalle St., Chicago, IL 60604 (312.658.3900) to speak with them about my options. They looked at the device and informed me that thye couldn't read anything from it. They also noted that there was no water damage and the device was intact - no cracks or anything of that nature. Knowing that my upgrade date was a mere 22 days away, I asked if there was any way they could please bump it up so that I could upgrade to the iPhone 5 and have a working phone. John-Paul, the individual who I spoke with, informed me that I could go to the Apple store and see if they could help revive the phone, and if not, I could call Customer Service (800.922.0204) and ask if they could bump up my upgrade date because, "Customer Service are the only ones who can do that."
In order to be proactive, and knowing that I might not have a working phone to call Customer Service with later last night, I went back to my office and called Customer Service to see what my options were. I spoke with an individual named Gabby at around 12:30 PM - 1 PM CT who was very helpful. She was baffled that the store hadn't helped me since there was a Corporate offer (Eligible Device Offer Upgrade) taking place throughout all of Verizon which offered customers the opportunity to upgrade for the discounted price of the phone, so long as they were upgrading from a 3G to 4G device, which I had been trying to do when I went in the store (since my phone is a 3G and the iPhone 5 is 4G by default). She asked for the store's contact information that I had just been in and put me on hold while she called them and told them that I was eligible for an upgrade and could receive the iPhone 5 at the upgrade price. She informed me that she had spoken to John and that he had located the promotion code, and suggested I go back to the store before he left for the day since he was the individual she had spoken with about my particular situation.
I immediately walked back to the store and found the John she spoke with << Full name removed >> and he was very helpful. I confirmed that I could upgrade to the iPhone 5 at the upgrade price, knowing there was an additional standard $30 upgrade fee, in addition to taxes and insurance. When he went to get me the phone, however, he informed me he had just sold the last black one of the GB size I needed. He informed me that another store in Chicago had 9 iPhone 5 devices in black in the GB size I was looking for.
I left work at 5:45 pm CT and walked to the Verizon store located at 36 S State St., Chicago, IL 60603(312.726-8277) to purchase my upgrade. However, upon entering the store, I was immediately told they couldn't promise me anything and that they might not be able to upgrade me for the price I was quoted, but instead, only shave off $50 from the phone. I asked to call and speak with a Customer Service rep while in the store since I had been told earlier in the day, by a Verizon Customer Service rep, that there was an Eligible Device Offer Upgrade promotion currently taking place that I could take advantage of that would allow me to purchase the iPhone 5 at the upgrade price. I was troubled to hear that the Customer Service rep on the phone was now telling me something differently - in fact, there was no promotion, and the only promotion I could take advantage of was the one in which $50 would be shaved off the phone's full price. I asked the individual who was assisting me at the store to call the LaSalle Street store to see if they still had the iPhone in the size I needed in white (at this point, I didn't care about the color, so long as I had a working phone) while I continued to speak with Customer Service. I was told by the CSR on the phone that it is each store's manager's individual choice to decide if they can override the upgrade date, which I told her I had been told the EXACT opposite in the LaSalle St. store earlier in the day by John-Paul. She explained that individuals in Customer Service have much more extensive training than those in the store, implying John-Paul might have misunderstood the policy. However, I asked her if they received such excellent training (and I would have to assume the same training), then why was I being told something completely different than what I had been told by a Customer Service Rep earlier in the day. I was obviously frustrated at this point as I'd been given the ring-around all day and still had no working phone, which again, was NOT my fault - the device simply died.
I hung up with Customer Service and was informed that the LaSalle St. store had now told the State St. store they didn't remember telling me they would be able to upgrade me at the promotional price, and had only said they would give me $50 off the phone. I was more than upset at this point as I had clarified three different times the total cost of the phone while I was at the LaSalle St. store earlier in the day, and they had confirmed it would be the promotional price. A manager at the State Street store informed me I had three choices: buy the iPhone 5 at the full price and they would only shave off $50; go to the Apple store and see if they could fix the phone; or buy the iPhone 5 with a music bundle. Know that the price of option one was out of the question, I asked how much my third option was, and after looking over my outfit, the handbag on my wrist, and the jewelry I was wearing, he asked me, "How much did you bring to spend?" I was appalled that he had the gall to even ask this and told him that I had brought in enough to cover the price of the phone at the promotional price that was quoted to me by a CSR, as well as an individual in the LaSalle St. store. He told me he couldn't help me and suggested I go to the Apple store to see what they could. When I brought to his attention that the phone had simply died and not due to anything I had done, and my upgrade date was only 22 days away, and the most recent CSR rep I had spoken to said that it was up to the individual manager's discretion to override the upgrade date, the manager tried to tell me the exception to that rule was the iPhone. I was utterly flabbergasted since every conversation I'd had was either in person (where an individual could see me with my current iPhone 4) or on the phone where I stressed I had the iPhone 4S and wanted to upgrade to the iPhone 5.
I left the store feeling frustrated and disrespected. At the end of the day, I had been strung along by Verizon, being told different things by different people, and quite frankly, was lied to and manipulated by their representatives. I would suggest that respect, communication and customer service be re-evaluated and stressed to those that work for Verizon, no matter the level.
Message was edited by: Verizon Moderator

Apple does not allow?? If you or I walked into an Apple Store and plunked down full price they will assist you to no end. I pay full price for my devices, however when I visit the Apple Store near me the purchase price is something like 16 GB for $199, 32 GB for $299 and 64 GB for $399. Strange since I don't purchase on contract and pay the $700 out right. Me thinks Verizon is trying to get my Unlimited Data and lock me into a contract. However that is not going to happen. So sorry Verizon I have been looking at T-Mobile as of late. Was thinking of putting my emergency phone on their network just to try it out.

Customer Service is USELESS and they LIE

I spend about $250/month with this "business" but maybe not much longer. I have 4 X1 boxes and 2 Digital HD adapters. One adapter had issues (no sound on select channels (I hooked TV up to the other adapter and it worked fine so box was problem) so I returned it to a local service center. The positive was the new service center in Bolingbrook IL was well staffed and handled exchange very well and the young man seemed knowledgable. Unfortunately the positives ended there. When I got home I called to activate the new Digital HD box. After 15 minutes I had something - just NOT WHAT I PAY FOR. I received the basic channels but nothing else. I called back an hour later and spent another 15 minutes on phone (they said give it 30 minutes to update). Still had same basic channels, no HD channels and not all the 200+ I should have. Called back 2 hours later and after 30 minutes the young lady said she could not resolve the issue because she was an X1 specialist so she said she would transfer me to an area that handled Digital Adapters - after 4-5 minutes I get someone that it was basically a cold call to - knew nothing about the hour I previously spent on the phone. He said that since I was an "X1" customer her could not help but tried. I asked to speak with a supervisor but was told "he was in a meeting with "Comcast people" and he could not interupt but would leave a message to call me back. Guess what - 5 hours later NO CALLBACK. So much for the Customer Care Guarantee or whatever they call it for PR purposes. At least they found the time to replace 30 Rock with Comcast huh?? Oh, and their surveys - 2 times I said call me back - guess what - NO CALLBACK there either. And as so many customers no X1 still has so many problems - what 1-2 years after being introduced?? ATT internet may be slower but getting to point I'm thinking it can't be worse. And contacting their "VP of Customer Service" online - what a sham.. Just a room of clerks that do nothing but leave messages and the next one knows zip about the previous ones. How they got as big as they are is unreal given their poor poor poor customer service.

When my 4th call took place this morning they finally said they would send a tech out ON TUESDAY. Since the problem is not the box I guess he/she will end up talking to the same people. The problem is that the backend codes they are sending do not recognize the services I pay for. This happened before but it just seems like no one there understands that

HT201304 I have just installed ios6 update on my ipod and lost you tube. No restrictions on. Cannot find profiles under general. Can you help?

I have just updated to ios6 on my ipod and the you tube icon has disappeared.
i have turned off restrictions and still can not find it. Also menu settings-general-profiles is incorrect. I have no profiles in general. Can anyone help.

Youtube was removed from the list of bundled apps with iOS. You can download the standalone version from the App Store for free.
http://itunes.apple.com/us/app/youtube/id544007664?mt=8
B-rock

Is the customer service really that bad? (possible future customer)

I'm currently with Brighthouse and I'm looking to switch to a bundle of cable/internet/phone. Not just here but all across the internet I've read about Verizon's horrible and unprofessional customer service. Is it bad enough where I should reconsider switching over? I have Verizon Wireless for my cell phone and haven't had too many issues with them. If the CS is that bad, does the equipment and internet speed make up for it?
If it is that bad I would appreciate someone letting me know and saving me the money and hassle.
Thanks for your help.
Solved!
Go to Solution.

only when you need to talk to someone.

I am in Paris and have no voice or data service (only text) and I cannot contact customer service via web (live chat). I am completely cut off. What can I do?

I am so frustrated that I am almost guaranteed to switch service as soon as I get back to the states. I corresponded with Verizon 2 weeks before I left on the trip and they told me everything would work fine and told me the rates I would pay to have service in Europe. Now I am here and I can't make calls, use email, or access any apps like Google maps! I was lost for a good hour when I got here yesterday because I couldn't access any of the apps I had used to plan my travel and I didn't think to print maps before I left. Fine, good, I'm not lost anymore, but I still have a week to go and travel to do and I would like help but I cannot reach service using the web. I can't call from my phone. I can't find a number to text. I sure as hell am not going to call from the hotel as they charge something like 4 bucks a minute to call the states. What do i do?

Hi ach.wireless.account,
I apologize you're having issues with your service overseas! Which device are you using? I can give you a link for contacting global support to get assistance with this concern http://vz.to/1nhqgn3. I am sure once you are able to contact them they can help with getting your service working.
Thank you!
EdW_VZW
Follow us on twitter @VZWSupport

Customer Service....Can you hear me at all???

I have been with Verizon for years now, and have never had a single complaint until this past year. And the complaint I have is in a major way. I have always experienced kind and helpful associates when I have had an issue, since I upgraded my plan, (which also made my bill higher) and got the Droid X2 this year I have had nothing but trouble with this phone, I am on my 3rd one in less than a year. The last time they replaced it, I tried to activate it from my home which I have done with every phone I have had from Verizon, and it would not work. I then had to call customer support, and the tech I got was rude, he did not listen to me at all when I told him I was in the same service area I had been all along, he told me I would have to either try to activate it at work which is in the same area as my home, or drive 30 minutes out of my way to activate cause the phone was not seeing the tower...the phone I was sending back to them was seeing the tower, I can see their tower from my drive way. I was on the phone for over 2 hours, and I had already been at work all day, he would not listen to me at all when I told him I lived in the same place I have lived since signing up with them, instead he ARGUED with me that I needed to get in my car and leave my home to activate, after his rudeness, and the aggravation I've experienced with this phone he had me in tears, and was snide with me, he also went on to see if my bill had been paid and I informed him I pay over $100 a month for this one phone and that my bill is always on time. Then just before I was ready to give up and tell him that I would activate it when I could go to a Verizon Store, he said I can do one last thing, I will try a fast boot, in which that worked, my replacement phone had not been totally wiped clean it thought it was in Texas, and I am far from Texas. That was just the first incident. The second incident happened a week ago, we had a bad storm in which it took out our power, phone and my cell service. So, when I got to my WORK, I used their phone to call and report the tower down ( I knew of several other Verizon Customers in my area that were out, so I knew it was NOT a phone issue). When I got connected to a tech I told them that I was reporting a tower down in our area and about the other Verizon customers who were out of service since the storm, he then ignored me, and said it was a phone issue that he could not see on his map that there was a tower down and proceeded to put me through the activation process 3 TIMES, then he ask me if I was in Texas...I said No, which really makes me wonder if this phone is really in proper working order, keep in mind I'm at work on my employers phone, I told him every time we tried the activation process it didn't do anything cause I didn't have service, and that was the problem cause my phone had been working properly the night before, and then my service went out. He still refused to listen to me, and at this point I was very frustrated, being that I had no home phone cause of it being out due to weather, and my cell due to a tower, if I had a family emergency I had no way of contacting anyone. After going through all of this on the phone, a co worker of mine could tell what was happening, and was starting to get extremely upset cause she also has Verizon and her service was out. Later, another co worker called Verizon, and they NEVER once went through the "activation" process with her, or even once tried to say it was a phone issue, the said they would tag our area to have our tower checked, and in fact the tower was out in our area. When my service came back I had a voicemail from Verizon asking me to rate the service I had received that day, and was cut off before I could finish it. I'm very shocked and displeased over how things have went in just the last 6 months with Verizon, I have always praised and recommended them, because of their unbeatable service and staff, but now I am really starting to think about what I should do when my contract runs out, and to top it all off I got a notification in the mail this past week telling me that my bill is going to go up AGAIN, due to a change in the amount of cost for the insurance. Thanks Verizon, you have made me feel like such a valued customer, I pay my bill every month on time, I upgrade my phone and plan when you say its time, and I get treated like you think I'm stupid and that I don't pay my bill, well just a bit of info for you, I work and a financial institution, and I ALWAYS pay my bills on time or early.

I hear ya I hear ya. I also have had Verizon for a long time and the service had progressively gotten much worse. I have started a few threads and they get closed when I mention my biggest pet peeve. My one phone contract is up in sept. and I will be looking for prepaid. The other is up in 11 months and I will be doing the same. When I switched contracts I was told my bill would go down well it went up $20.00. Is all they said was ahh well!
After waiting for 10-15 minutes and hitting a bunch of numbers you get someone who cannot seem to understand or speak the ENGLISH language.
<< Edited to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

Why your backups are so slow and what you can do about it.

So you know your backup us slow and want to know what's wrong.
Here it is:
1) Transferring files from the iPad to your computer happens at an unacceptably slow rate of ~100 KBytes per second, even though it is connected via USB2. (You are using a USB2 port, right?)
2) The iPad/iTunes backup process introduces a multiple second pause between each and every file that gets backed up. Ugh!
As bad as problem #1 is, it's really problem #2 that is causing everyone serious problems.
Here's what happens: Some applications create many very small files. The free NPR app is one. If you have lots of photos, that can be another. When you back up these tiny files, even though they may be only 1 KB in size, they can take up to 5 seconds each to transfer. In the case of NPR, each jpeg is stored separately and is backed up separately. If you have 500 jpegs, each one is only 2K in size, but there is a 5 second lag between files, you have to wait an extra 2500 seconds (41 minutes!) to back up that 1 megabyte of data.
Why this lag between files? Only Apple knows for sure. My guess is that it is due to the creation of the metafiles sent to the computer during the backup process. If the iPad is generating the metadata as an actual file in flash, the delays might be caused by read-modify-write cycles in flash. I want to say to Apple, why hasn't this been fixed? This problem is obvious to anyone who bothers to take a close look at the backup process. I can't believe they don't know about it. Do you really need so much of a lag between transmitting files? But I digress.
The real question is, what to do about it? The answer is that you have 3 choices:
1) Do nothing and live with it.
2) Turn off backups. There are several apps out there that can do this, just Google it.
3) Figure out which applications are guilty of producing large numbers of files and can them.
To go about #3, get a copy of AppleSlowBackupLiveView from http://files.m4ko.de/applesync/
Start a backup, figure out what folder the backup is being written to, then paste that folder into AppleSlowBackupLiveView and hit the "Check This Backup" program.
Each time a new file is being backed up a new line will appear. If you see the same application appearing over and over and over again, you know that this application is partly to blame. You can hit the Remove Duplicates button to combine all of the entries for a given application into one line and then look at the "Total s" column to see how long it took to back up that application.
Apple really needs to address these two issues, especially the second one as it should be very easy to fix. Simply find out what the iPad is doing between file transmissions and eliminate that problem. If it is prep work, start a new thread on the NEXT file to be backed up while the current one is being transmitted. There are ways to fix this. Please do!

Thank you for this info!
However, you are only communicating with other users, like yourself, here and not anyone from Apple.
If you wish Apple to see and possiblly work toward resolving this issue, you can try sending them feedback here.
http://www.apple.com/feedback/ipad.html

Your Customer Service is atrocious and lost you a customer

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