Customer Service is USELESS and they LIE

I spend about $250/month with this "business" but maybe not much longer. I have 4 X1 boxes and 2 Digital HD adapters. One adapter had issues (no sound on select channels (I hooked TV up to the other adapter and it worked fine so box was problem) so I returned it to a local service center. The positive was the new service center in Bolingbrook IL was well staffed and handled exchange very well and the young man seemed knowledgable. Unfortunately the positives ended there. When I got home I called to activate the new Digital HD box. After 15 minutes I had something - just NOT WHAT I PAY FOR. I received the basic channels but nothing else. I called back an hour later and spent another 15 minutes on phone (they said give it 30 minutes to update). Still had same basic channels, no HD channels and not all the 200+ I should have. Called back 2 hours later and after 30 minutes the young lady said she could not resolve the issue because she was an X1 specialist so she said she would transfer me to an area that handled Digital Adapters - after 4-5 minutes I get someone that it was basically a cold call to - knew nothing about the hour I previously spent on the phone. He said that since I was an "X1" customer her could not help but tried. I asked to speak with a supervisor but was told "he was in a meeting with "Comcast people" and he could not interupt but would leave a message to call me back. Guess what - 5 hours later NO CALLBACK. So much for the Customer Care Guarantee or whatever they call it for PR purposes. At least they found the time to replace 30 Rock with Comcast huh?? Oh, and their surveys - 2 times I said call me back - guess what - NO CALLBACK there either. And as so many customers no X1 still has so many problems - what 1-2 years after being introduced?? ATT internet may be slower but getting to point I'm thinking it can't be worse. And contacting their "VP of Customer Service" online - what a sham.. Just a room of clerks that do nothing but leave messages and the next one knows zip about the previous ones. How they got as big as they are is unreal given their poor poor poor customer service.

When my 4th call took place this morning they finally said they would send a tech out ON TUESDAY. Since the problem is not the box I guess he/she will end up talking to the same people. The problem is that the backend codes they are sending do not recognize the services I pay for. This happened before but it just seems like no one there understands that

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BT Customer services are useless no help what so e...

Hi
i was BT customer Account number *A/C no. removed. till today and now found out my account is closed??
i join BT in JULY 2013 as BT phone and broadband customer and then in august 2013 i found out that my phone line is shifted to some other company XLN telecom without my permission and i ring BT and told them i donot want to go to any other company and like to stay with bt and customer service team told me they sort out the problem and i dont have to worry.
the i call again in october and told them no action is taken with my complain and they advise me to place the order to seitch the line to them and i done that and got the order ref no *removed for security and it was going to be activated on 6th of november 2013.and i thought ok some thing is solved then 2days ago my broadband stop working and i try to get answer from bt but no joy.and today in the morning got the email from bt telling me my brond band is going to shif to other provider and if i wan to stop contact them by 2pm .i ring BT customer services around 11am and they told me my account is closed and they canot do any thing i have to place new order for both phone and broad band.i told them i didnot give permission to anyone to shift my services but only answer get they cannot do any thing.BT took money from my account and that time they are happy to do but donot want to help.
i am very frustrated and unhappy with bt .i lost lot of business by not having broadban because i work from home online.
any suggesion please

I have asked a moderator to provide assistance, they will post an invite on this thread.
If you are running a business, then you should have a BT Business line.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

What is the difference between Safari 5.1.7 and 5.1.10? I can not log on to my website, so that their customer service has said that they are using Safari 5.1.7, and I use 5.1.10 (which I have installed on my computer, Mac)

what is the difference between Safari 5.1.7 and 5.1.10?
I can not log on to my website, so that their customer service has said that they are using Safari 5.1.7, and I use 5.1.10 (which I have installed on my computer, Mac)

Might be the security fixes > Safari 5.1.10 for Snow Leopard

Discover Bluetooth LE Device and its custom service with uuid and its characteristics

Hello Team,
I have a requirement for developing a library in C# which can be used in any windows app (Metro or Non Metro) apps to discover Bluetooth LE devices which are advertising a custom service with uuid and pair and find all the characteristics of the service
and send parameters and receive response.
I have tried 32feet.NET library which everyone talks about but realized it doesn't support Bluetooth LE devices. Is there any way I can do that? Or do I have write C# wrapper to use winsock2.2 library to call native code to access Bluetooth stack?
Please suggest. We have been able to achieve this requirement in Mac OSX by using their core Bluetooth framework.

Hello Priyanku,
>>Is there any way I can do that?
As far as I know, there is not such API that you can use to enumerate all services belonging to a Bluetooth LE device, nor all characteristics belonging to a service.
>>Or do I have write C# wrapper to use winsock2.2 library to call native code to access Bluetooth stack?
I suggest that you could try it.
Regards.
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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I have a disclaimer that says my Adobe Flash Player is out of date and needs to be updated. I have been trying to figure this out for 2 days, which is a waste of time, and I chatted with Adobes Customer Service department who said they can't help me

because it is a free application. They referred me to the Forum (which I have tried many times) but to me that is like a dog trying to chase the tail. I am very upset because I cannot get You Tube nor can I listen to music. This may seem trite but it is not trite to me. I pay monthly for the use of CC Photoshop and Lightroom. I will not give them anymore money for other software as they do not offer excellent customer service. I am a consumer and should be treated with business sense. Adobe keeps making a ton of money and gets away with it. They have the worst customer service I have ever experienced in my life. Shame on Adobe. I will not use the Forum for assistance. They should be paying us for learning an IT job. Obviously, Adobe is self centered because they don't consider that maybe we all have a life and cannot worship Adobe.@

I had been getting those notices for months, I finally broke down and hit the button to automatically upgrade. I was flooded with offers of new services from $10. to $49. per month - and my audio/video for Facebook, NYT and NPR are "blocked" with the advice to "upgrade " my Adobe Flash Player - for which there does not seem to be any customer support. My advice is to skip the "upgrading" if your computer works;I do not know what to do now . . .

Complaint - Poor Customer Service in Store and Inconsistent Communication

I am writing on this discussion board in hopes that my complaint will be reviewed and communicated to those in a position to make a change so that other Verizon customers will not have to experience what I did yesterday. On June 24, 2013, I had an exceptionally bad experience with Verizon. My iPhone 4S completely shut itself off while I was reading an email on my way into work. It had a full charge and I wasn't doing anything differently with it, simply scrolling through emails before it shut down. When I got into work, I attempted to connect it to my charger to see if it would recognize it, which it did not.
On my lunch break, I went to the closest Verizon store to my office, located at 209 S LaSalle St., Chicago, IL 60604 (312.658.3900) to speak with them about my options. They looked at the device and informed me that thye couldn't read anything from it. They also noted that there was no water damage and the device was intact - no cracks or anything of that nature. Knowing that my upgrade date was a mere 22 days away, I asked if there was any way they could please bump it up so that I could upgrade to the iPhone 5 and have a working phone. John-Paul, the individual who I spoke with, informed me that I could go to the Apple store and see if they could help revive the phone, and if not, I could call Customer Service (800.922.0204) and ask if they could bump up my upgrade date because, "Customer Service are the only ones who can do that."
In order to be proactive, and knowing that I might not have a working phone to call Customer Service with later last night, I went back to my office and called Customer Service to see what my options were. I spoke with an individual named Gabby at around 12:30 PM - 1 PM CT who was very helpful. She was baffled that the store hadn't helped me since there was a Corporate offer (Eligible Device Offer Upgrade) taking place throughout all of Verizon which offered customers the opportunity to upgrade for the discounted price of the phone, so long as they were upgrading from a 3G to 4G device, which I had been trying to do when I went in the store (since my phone is a 3G and the iPhone 5 is 4G by default). She asked for the store's contact information that I had just been in and put me on hold while she called them and told them that I was eligible for an upgrade and could receive the iPhone 5 at the upgrade price. She informed me that she had spoken to John and that he had located the promotion code, and suggested I go back to the store before he left for the day since he was the individual she had spoken with about my particular situation.
I immediately walked back to the store and found the John she spoke with << Full name removed >> and he was very helpful. I confirmed that I could upgrade to the iPhone 5 at the upgrade price, knowing there was an additional standard $30 upgrade fee, in addition to taxes and insurance. When he went to get me the phone, however, he informed me he had just sold the last black one of the GB size I needed. He informed me that another store in Chicago had 9 iPhone 5 devices in black in the GB size I was looking for.
I left work at 5:45 pm CT and walked to the Verizon store located at 36 S State St., Chicago, IL 60603(312.726-8277) to purchase my upgrade. However, upon entering the store, I was immediately told they couldn't promise me anything and that they might not be able to upgrade me for the price I was quoted, but instead, only shave off $50 from the phone. I asked to call and speak with a Customer Service rep while in the store since I had been told earlier in the day, by a Verizon Customer Service rep, that there was an Eligible Device Offer Upgrade promotion currently taking place that I could take advantage of that would allow me to purchase the iPhone 5 at the upgrade price. I was troubled to hear that the Customer Service rep on the phone was now telling me something differently - in fact, there was no promotion, and the only promotion I could take advantage of was the one in which $50 would be shaved off the phone's full price. I asked the individual who was assisting me at the store to call the LaSalle Street store to see if they still had the iPhone in the size I needed in white (at this point, I didn't care about the color, so long as I had a working phone) while I continued to speak with Customer Service. I was told by the CSR on the phone that it is each store's manager's individual choice to decide if they can override the upgrade date, which I told her I had been told the EXACT opposite in the LaSalle St. store earlier in the day by John-Paul. She explained that individuals in Customer Service have much more extensive training than those in the store, implying John-Paul might have misunderstood the policy. However, I asked her if they received such excellent training (and I would have to assume the same training), then why was I being told something completely different than what I had been told by a Customer Service Rep earlier in the day. I was obviously frustrated at this point as I'd been given the ring-around all day and still had no working phone, which again, was NOT my fault - the device simply died.
I hung up with Customer Service and was informed that the LaSalle St. store had now told the State St. store they didn't remember telling me they would be able to upgrade me at the promotional price, and had only said they would give me $50 off the phone. I was more than upset at this point as I had clarified three different times the total cost of the phone while I was at the LaSalle St. store earlier in the day, and they had confirmed it would be the promotional price. A manager at the State Street store informed me I had three choices: buy the iPhone 5 at the full price and they would only shave off $50; go to the Apple store and see if they could fix the phone; or buy the iPhone 5 with a music bundle. Know that the price of option one was out of the question, I asked how much my third option was, and after looking over my outfit, the handbag on my wrist, and the jewelry I was wearing, he asked me, "How much did you bring to spend?" I was appalled that he had the gall to even ask this and told him that I had brought in enough to cover the price of the phone at the promotional price that was quoted to me by a CSR, as well as an individual in the LaSalle St. store. He told me he couldn't help me and suggested I go to the Apple store to see what they could. When I brought to his attention that the phone had simply died and not due to anything I had done, and my upgrade date was only 22 days away, and the most recent CSR rep I had spoken to said that it was up to the individual manager's discretion to override the upgrade date, the manager tried to tell me the exception to that rule was the iPhone. I was utterly flabbergasted since every conversation I'd had was either in person (where an individual could see me with my current iPhone 4) or on the phone where I stressed I had the iPhone 4S and wanted to upgrade to the iPhone 5.
I left the store feeling frustrated and disrespected. At the end of the day, I had been strung along by Verizon, being told different things by different people, and quite frankly, was lied to and manipulated by their representatives. I would suggest that respect, communication and customer service be re-evaluated and stressed to those that work for Verizon, no matter the level.
Message was edited by: Verizon Moderator

Apple does not allow?? If you or I walked into an Apple Store and plunked down full price they will assist you to no end. I pay full price for my devices, however when I visit the Apple Store near me the purchase price is something like 16 GB for $199, 32 GB for $299 and 64 GB for $399. Strange since I don't purchase on contract and pay the $700 out right. Me thinks Verizon is trying to get my Unlimited Data and lock me into a contract. However that is not going to happen. So sorry Verizon I have been looking at T-Mobile as of late. Was thinking of putting my emergency phone on their network just to try it out.

Horrible Customer Service from Verizon and Anytime Assurian Insurance is a SCAM

I am posting this so everyone is aware how horrible the customer service has become at Verizon and the insurance replacement coverage offered. Please read and BEWARE before purchasing this extended coverage as Verizon will NOT work with you!!
We have two phone lines and a tablet with service through Verizon and pad the anytime additional insurance through Verizon which is supposed to cover standard insurance PLUS extend the manufacturer warranty. If the defect is due to manufacturer defect, then the replacement is supposed to be covered without a deductible.
So now, the recap of the horrible experience we have been through .....
My husband has an Iphone 4s that had the power button on the top of the phone fail. The button does not press on/off correctly. He contacted Verizon and they put him through to the diagnostic time to approve or deny the replacement under the extended warranty. He contacted the tech and described the problem. The tech advised him to check all of the water indicators on the phone. The top one for the headset jack is slightly pink and the other indicators are completely white. The tech advised him they could send him a replacement phone and then he would send in his old phone for evaluation and he would know in about 6 weeks if he would be charged a deductible. He then spoke with Kiera (sp??) who advised him to have the phone checked by Apple Genius Bar.
He took the phone to Apple. They advised the phone is in great condition and that if he had purchased the extended Apple Care instead of Verizon's Assurian Insurance they would cover it with no deductible. The stated the reason the phone was not functioning was clearly related to a manufacturer defect and wrote on their assessment paper they gave him that the phone is in great condition. They stated by indicated that water damage is indicated by all three indicators being tripped -- NOT just the top one. The rep then walked outside with my husband and said it's raining so Verizon would now void the warranty part and make him pay a deductible since Verizon is being nit picky.
We then went to the local Verizon store. The rep and the store manager looked at the phone and stated the top is tripped so the insurance department will call it water damage and not honor the manufacturer defect. I stated that it seemed like they were finding a loophole out of the insurance coverage for the extended warranty part and making the customer pay a deductible. The manager then stated "other carriers would screw you the same way." REALLY -- THAT'S THE CUSTOMER SERVICE WE PAY INSURANCE FOR???!!!!!????
So, we called and spoke with a really nice customer service rep (Suzette) who stated unfortunately it was not her department but that she would send a message to have Kiera call us back. That was a week ago and NO CALL BACK FROM KIERA. Again, this is the customer service we pay for???
So, we called today and spoke with another rep and a manager. The manager again stated we could send in the phone and it's 50/50 if they will charge the deductible. She stated Apple should honor even though he is outside Apple Care if it is their defect. I asked isn't that what we pay them for?? She stated they will look at the indicator and call it water because she Googled it --- apparantly Google knows more than the Apple Genius Bar on their own product! I even offered to fax the paperwork from Apple. My husband offered to send them the phone and have them evaluate it before they send out the replacement so he's not taking a risk on paying the deductible. I asked the manager to email me her contact info. She indicated she would ... 2 hours later, no email.
So, my husband that is up for an early upgrade but wants to wait until he's eligible for the Edge program (in which he would pay unsubsidized prices for phones to upgrade early -- and give them more money for phones) is stuck with having to decide to continue to use his prior phone that works or risk having to pay $200 for a deductible because they have stated they will look at the indicator and even if it's unrelated, call it water damage.
We are seriously looking at cancelling our coverage and just going to another carrier. Because in the end, phones and service are similar, so you really pay for the customer service you get. Or in this case, the lack of follow up, loopholes in their program, and lack of customer service. I am thoroughly disgusted that I have paid Verizon for their service for 10+ years and have always paid for insurance without ever having to use it before --- and this is what we get.

It's not really a loop hole.. if the indicator is pink what do you want verizon to do? Google it, a lot of people on all carriers have been charged for returning a phone with just one indicator showing water damage with iphones.. This is what insurance is for, you pay a deducible instead of full retail. I think you are hung up on thinking the apple rep didn't lie to you, it's easy to say whatever you want when you know you won't be held accountable for it. I mean verizon is a service provider, maybe you should buy your phones from manufacturers if you think you get a better deal
Have you tried to reset the phone via itunes? Not likely a software issue, but i've seen stranger things with iphones.

Why is customer service so misleading and unresponsive?

Hello, I've had Internet service for a number of years now through Verizon, and decided to make the change over FIOS.
That's when the trouble started.
The rep over the phone scheduled an appointment for a technician to show. The technician ends up being a no show. Of course this costs me a whole morning when I could be at work making money. Reps kindly reschedule, but it cost me more money since I have to take more time out of my work schedule.
The rep who signed me up over the phone for FIOS signs me up for phone service. I did not want phone service. I have to call to get this fixed. (And I think it's fixed... I hope it's fixed.)
The rep promises me a price reflecting something like a loyalty credit. On the basis of this price, I sign up. First bill comes, it's $10 more. I call. The rep promises to fix this. Next bill comes. Wrong price again. Contact customer service. They tell me they don't offer FIOS at this price.
Arrrgh.... it's enough to make me want to tear my hair out. I do not want to spend hours on the phone again and again with Verizon getting wrong information and false promises.
Anyone out there have advice for dealing with customer service? Anyone with similar issues? Unbelievably stressful situation.

Hi. Allow me to apologize for your experience so far. I'd be happy to help if you are in need of assistance. ShawnG

Appalling Customer Service, absolutely Rude and impolite !

Mods, This is a feedback from a disgruntled HP customer for a call I got from your Escalation Team. Please move this thread to appropriate location if it does not suits here. I just received a call from HP Escalation team and am very furious by the way the way HP has spoken to me. I found HP ([email protected]) very impolite and rude. This is not the way you talk to your customer. I suggest he goes through a Soft Skill training and is taught how to be courteous and helpful. I have an ongoing issue with my Pavilion G6 which is out of warranty, Iam trying to get back OS as the HDD ernt kaput. Please help me with escalation matirx procedure for Customer Service issue. Being rude to a cusotmer is absoltely unacceptable !!!!

Hi Caesar Thanks for your answer. Can you explain to me why sky staff got involved on this thread then ? http://helpforum.sky.com/t5/Archived-Discussions/Making-a-complaint-to-sky-what-to-expect-and-what-my-actual/td-p/1449027 "The sky guys on the forum are now currently trying to find a solution to getting my account cancelled. I will no doubt post on the forum if the account is finally closed." I've just called the complaints team and they told me they cannot do anything and that I have to speak to the cancellation team ? Is that a joke ? Why is there a complaints team then ?

Horrible customer service, dropped calls and faulty products

Does Verizon offer partial credits to accounts due to defective equipment and inability to use their services? I received a new set top box that would not download my existing HBO and SHOWTIME accounts. After numerous calls on hold, dropped service calls and misdirected (on purpose) calls to billing in customer service to increase my services...I finally waited over one hour for technical assistance tonight to be told my new set top box was faulty and a new one would be sent in the mail. I asked about a partial refund because I could not use it during the least two weeks. I was told by the tech he would send a new box and put me in touch with customer service after explaining to them the circumstances and that supervisor would need that info for a partial credit to my account. A horrible customer service rep {edited for privacy} bluntly stated no partial credits and tech should not have said a partial credit was possible. By this time I was on the phone over one our and not a very happy customer. I asked to speak to a superior to which {edited for privacy} said they were too busy and a partial credit would not be possible for my two week period with faulty equipment. I demanded to speak with a supervisor and was put on hold for an additional 70 minutes. I am STILL ON HOLD!!!! This is no way to treat customers! I am disconnecting my call and BEG THAT A VERSION REP get back in touch with me to resolve this. Under what circumstances does verizon provide partial credit for a customer who has not been able to use it because the equipment is DEFECTIVE??? Hopefully new set top box is enroute..HOPE IT IS NOT DEFECTIVE!!!!!!

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Should I leave Verizon with one month left on my contract so I can upgrade? The ETF seems worth it considering the bad customer service I received and how long I've been with Verizon.

I've been with Verizon for a really long time and one of the best things about their upgrades was that they used to allow you to do it a little early. And since you dont really keep up with plan changes until a new phone comes out or you are closer to your upgrade eligibility date, I didnt realize that they changed this. My phone is on its last leg. 2 years is a long time for a device that you use every day, 50 times a day. My upgrade date is a month away and I'm considering moving to a different service and letting them pay for my ETF. I have called Verizon asking if there was anything they could do to allow me to upgrade early and they said no. When did this start happening? They tried to sell me the "Edge" but thats the same as paying 700 dollars.

ATT doesnt care how long you've been with them
cox doesnt care how long you've been with them
your eletricity company doesnt care
your gas station doesnt care
your grocery store doesnt care
your car insurance might care , a little.
Just because uncle tommy gives you a discount because he's been cutting your lawn for years doesn't mean a large company would. And why should they?
<< Message was edited by: Verizon Moderator to comply with the Verizon Community ToS >>

Service in England- Verizon customer service is useless

Prior to my trip to England I went to my local Verizon store to have access (calls and texting only) set up with my Blackberry Tour. Here I am in England, did everything I was told to do: set to Global, turn off Data and While roaming. I have been unable to do anything with my phone since arriving 3 days ago. Two e-mails to Verizon's customer service e-mail over the past two days have gone unanswered (24 hour response time???). I finally gave up and bought a cheap phone (no contract, and unlocked) that I can use while here. Anyone else have a similar problem? If so, what did you do, as it appears hopeless that I'll ever get a response from Verizon's customer service. Contract up in September- AT&T, here I come!

You mean "Non existent"?
(In James Earl Jones voice) Welcome to Verizon Wireless !

Can anyone help me. since Adobe Customer Service is useless..

How do I fix a certificate problem? My license(s) are legal and Adobe refuses to help me fix this issue. I own the product out right and they say that they can't help me with this product and that I need to use these forums.

antoniom8578 wrote:
How do I fix a certificate problem?
What exactly is the problem?
Which Adobe product?

Your Customer Service is atrocious and lost you a customer

You just lost a prospective new customer. Get some new customer service reps. {edited for privacy}

Dial 800-922-0204 or *611 from the handset. Choose option 4 (I believe) for "Other options" - then SAY "Speak to an agent" or Speak to a representative" - you should be connected to a human being in a few minutes....

Need Real Customer Service

I am writing this letter in hope that there is wish for you to continue business with me. My family and friends have used Verizon for years and really enjoyed the service. However, as of late the customer service and helping the customer has gone to the wayside.
I have contacted three different representatives about upgrading my wife’s phone because it is slow and doesn’t perform as it should. The reps always pushed the Edge program and wouldn’t allow for us to upgrade to a phone a little early even though we’ve both been loyal customers who always pay on time. One rep was going to allow us to upgrade to a very low end smartphone but it probably wouldn’t have helped us any. I even had one rep say they could help me cancel the service but couldn’t help us upgrade. I also tried to get the Samsung S5 BOGO deal and they wouldn’t let me get that because I was 1 month early and had to do the Edge program.
Why can someone off of the street get a good deal on a new phone, but a loyal customer with real phone issues can’t upgrade a month early? Why is it that different representatives have different answers and none of them can help?
I used to have no issues with Verizon as the customer service was good and they worked with me. Now we have upgrade fees and less than courteous representatives who apparently have no management and can’t help anyone.
I have been loyal and paid on time for almost 10 years. Now, I am highly considering leaving Verizon because I am not valued as a customer and they refuse to work with me. It’s a shame that loyalty is not valued at Verizon or many other places any more.
I hope someone is willing to help me resolve the issues and win me back as a customer, otherwise, I will have to find a better cell phone company.
All we want is two decent phones and not to up our monthly bill.
Thanks,
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

radeonator2048 wrote:
I am writing this letter in hope that there is wish for you to continue business with me. My family and friends have used Verizon for years and really enjoyed the service. However, as of late the customer service and helping the customer has gone to the wayside.
I have contacted three different representatives about upgrading my wife’s phone because it is slow and doesn’t perform as it should. The reps always pushed the Edge program and wouldn’t allow for us to upgrade to a phone a little early even though we’ve both been loyal customers who always pay on time. One rep was going to allow us to upgrade to a very low end smartphone but it probably wouldn’t have helped us any. I even had one rep say they could help me cancel the service but couldn’t help us upgrade. I also tried to get the Samsung S5 BOGO deal and they wouldn’t let me get that because I was 1 month early and had to do the Edge program.
Why can someone off of the street get a good deal on a new phone, but a loyal customer with real phone issues can’t upgrade a month early?Is that not what you did when you started your service? Why is it that different representatives have different answers and none of them can help?
I used to have no issues with Verizon as the customer service was good and they worked with me. Now we have upgrade fees and less than courteous representatives who apparently have no management and can’t help anyone.
I have been loyal and paid on time for almost 10 years. Now, I am highly considering leaving Verizon because I am not valued as a customer and they refuse to work with me. It’s a shame that loyalty is not valued at Verizon or many other places any more.
I hope someone is willing to help me resolve the issues and win me back as a customer, otherwise, I will have to find a better cell phone company.
All we want is two decent phones and not to up our monthly bill.
Thanks,
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

Customer Service is USELESS and they LIE

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