Apple Care for pro software acting like Microsoft?

I am having massive problems with Logic and system overload messages since upgrading to a 27" IMac quad. This is frustrating because these were the same issues I was having with my 3-yr old dual core. I am waiting to upgrade to Logic 9 since I am seeing reports on the forum of users having the same issues with 9.2. I called using my 90 day Apple care, was transferred to a Logic tech, who said I only had 90 days of help with pro apps. After that, its $199 per incident, or $399 a year. So its $400/year for help with a $400 program! Tech explained that the program used to cost $1000 so they are using this to get their development costs back. This is the most annoyed I've been with Apple, if I had this problem earlier I'd have returned the IMac. So be warned, use your help quota in the first 90 days or it gets expensive.

David Slater wrote:
post here for User to User support or post to the ADC and send direct to the developers
Perhaps posting problems and possible monetary charges IS helpful to other users. I realize Apple doesn't like to see negative press but users should feel free to post bad experiences.
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Does apple care for macbook pro cover water damage?

I just wanted to know if apple care for Macbok pro covers water damage. I mean, it should seeing as I paid over $200 for it.

No. AppleCare is an extension to the warranty. The warranty does NOT cover damage only material and workmanship of the ortiginal product.
Allan

Can I purchase apple care for time capsule that is less than 90 days old?

can I purchase apple care for time capsule that is less than 90 days old?

Sure enough...
The 90 day period basically applies for telephone support if you don't have Apple Care (a three year apple hardware/apple software coverage that would be similar to an extended warranty for your TV) with the outstanding feature that you have unlimited telephone support for the entire 3 year period beginning when your Mac was first purchased.
Your situation is similar to mine: I bought my MBP this august and just (literally) bought the 2TB TC. So the three year period began when the Mac was purchased and will run out when the MBP reaches it's exact 3 year anniversary. I went 4 or 5 levels above the sales staff and reached an individual at Apple whose exact title is: Sales & Service Management Representive. The first question I asked was is my TC covered under Apple Care and for how long, etc.: as the TC (as well as the MBP) have only a limited1 year warranty without Apple Care.
If you've been following the posts on this exact site and several others, you'll see many upon many TC's experience a premature death around 18-24 months. So IMHO I think Apple Care is a good deal: coverage for your Mac as well as the TC (double coverage).
On a lighter note something like double your pleasure double your fun: Xerox your paycheck!
cheers...

Apple Care+ for iPhone 5S & Apple Care Protection plan for MacBook

Hello,
I have a question regarding the apple care+ for iPhone and the Apple Care Protection plan for MacBook pro.
Since I will soon be in Hong Kong, I intend to buy the iPhone 5S due to great savings compared to my come country.
However, I have a question regarding the warranty which confuses me a bit.
1) If I buy the iPhone 5S and the Apple care+, does that mean I will be covered world wide?
I am from Denmark, and the applecare is currently not available from the Danish apple store. but does this imply that I will not be covered when I am in Denmark, in case of an incident?
If not, what can one do? Should one ship it to an apple repair somewhere in a European country that is covered by the Applecare protection plan for iPhone?
2) And the same question goes for the AppleCare Protection Plan for MacBook - will a MacBook with the protection plan bought from Hong Kong, and imported to Denmark, be covered world wide, or what limitations does it have?
I was trying to look through the terms and conditions on the Hong Kong website, however, it does seem rather intransparent some times.
3) Finally, I have a question about purchasing Apple equipment from the physical Apple store in Hong Kong. As I am a student, I would of course like to have the student prices - should there be any problems getting this price from the physical apple store, or can one only get it from online purchases? Is a valid student ID sufficient proof of student status?
Regards,
Michael

Start here:
Apple - Support - AppleCare+ - iPhone
Apple - Support - AppleCare
From each of those sites you should be able to discover what if any differences may prevail depending upon the country of purchase.
Apple's warranties may not be honored outside of the country where the equipment was purchased. I have no way of knowing whether hardware purchased in Hong Kong will have a warranty honored in Denmark.
If you have a valid student ID then the academic discount should be honored in the Hong Kong Apple Store.

I have an iphone 4s it cracked and i bought apple care for it but i want to get another phone

i bought an iphone 4s about 2 years ago, i bought apple care for it. it is deeply cracked and also cracked on the inside. can i change it for an iphone 6? how much would i have to pay? the same thing happened before, i went to the apple store and payed $50 for a new one. but i would like to now update it to a newer phone. thank you

Sell the refurbished phone that you got in exchange for your broken device and use the proceeds to buy an iPhone 6. Another alternative is Apple has a recycle program, and you can turn it in for some minor credit and use that towards the iPhone 6.

Worth getting apple care for the Retina model?

Is it worth geting apple care for the Retina models? have read they can be dodgy...
Since I will have a one year warrenty could I just skip out on apple care untill a month before the warrenty expires as the warrenty will cover all my needs?

jaymanjoel wrote:
From the sounds of it, the Retina 2012 model is so not worth it. I assume that the 2012 retina model is almost like a testing ground to build on future retina models so there will be a lot of bugs to sort out... i assume such bugs like program capabilities with retina will be sorted out by the time the 2013 model comes around?
Have to agree completely with that.
If I was in the market for a new Mac it certainly would not be one of the Retina models. Way to expense for what you get and then there are all the problems with it.
You know I've been doing my work and having fun on computer for over 20 years and never needed a screen like the Retina to actually get things done and make some money.

If I get apple care for my iphone 4...

Hi there, if I get apple care for my iphone 4 (next up to be discontinued) and it breaks within the 2 year coverage and after it is discontinued what will happen?
Will I be reimbursed, given a refurbished phone, a newer model etc. etc.

Apple replaces devices like for like. For example, they no longer sell iPhone 3GS's but if you had one serviced right now it would be replaced by the exact same model.

How long of an extend can you buy apple care for iPhone?

I would like to know.... How long of an extend can you buy apple care for iPhone?

AppleCare must be bought within the first year.
AppleCare+ must be bought within the first 30 days.
(99094)

HT5691 Can i purchase apple care for iphone bought through verizon?

Can i purchase apple care for iphone bought through verizon? I want to upgarde thru verizon but don't want to pay a monthly fee with them for warranty. Verizon doesnt offer apple care on their website.

Batman22405 wrote:
Incorrect sir.
After the 30 days YOU can still purchase Apple protection plan for $69, which extends your phone support just like AC+ and your hardware warranty just like AC+ it also gives you a a free battery replacement.
The only difference between AC+ and Apple protection plan is that AC+ covers accidental damage.
Customer who do not purchase AC+ or APP will then have to purchase a Pay-Per-Incident which is a $20 fee for each issue calling in on.
Pay-Per-Incidents or PPI's last for 30 days on the one issue that they were purchased on.
No, you cannot.
An iPhone in the USA is eligible for AppleCare+ and ONLY AppleCare+. AppleCare+ completely replaced AppleCare for iPhones when it was announced. Check Apples own warranty pages on the web site. You CANNOT buy AppleCare for an iPhone in the USA - ever. It is not offered for iPhones any longer.
see http://store.apple.com/us/browse/home/applecare

I purchased the Apple Care for Iphone 5, need to cancel it

I purchased Apple Care for my Iphone 5 and now I purchased I phone 5S from different Carrier. Can I transfer the care or how do I cancel the exisitng care and purchase the new onw.

From this:
www.apple.com/legal/sales-support/applecare/applecareplusnaen.html
(Forum glitch - I am unable to post links; just copy and paste) - Note: I chose the US agreement as I do not know where you are located.
9. Cancellation
You may cancel this Plan at any time for any reason. If you decide to cancel this Plan, you may call Apple at the telephone number below to do so, or you may send or fax written notice with your Plan Agreement Number to AppleCare Administration, P.O. Box 149125, Austin, TX 78714-9125, U.S. (fax number 916-405-3973). You must send a copy of the Plan’s original proof of purchase with your notice. Unless local law provides otherwise, if you cancel within thirty (30) days of your Plan’s purchase, or receipt of this Plan, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan. If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price. The pro rata refund is based on the percentage of unexpired Plan Term from the Plan’s date of purchase, less (a) a cancellation fee of twenty-five ($25) dollars or ten percent (10%) of the pro-rata amount, whichever is less, and (b) the value of any service provided to you under the Plan. Unless applicable local law provides otherwise, Apple may cancel this Plan for fraud or material misrepresentation. Unless applicable local law provides otherwise, Apple may also cancel this Plan if service parts for the Covered Equipment are not available, upon thirty (30) days prior written notice. If Apple cancels this Plan for the unavailability of service parts, you will receive a pro-rata refund for the Plan’s unexpired term.
10. Transfer of Plan
Subject to the restrictions set forth below, you may make a one-time permanent transfer of all of your rights under the Plan to another party, provided that: (a) you transfer to the other party the original proof of purchase, the Plan's Confirmation, the Plan’s printed materials and this service contract; (b) you notify Apple of the transfer by sending, faxing or e-mailing notice of transfer to Apple Inc., ATTN: Agreement Administration, MS: 217-AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number 916-405-3655 or [email protected], respectively, and (c) the other party accepts the terms of this service contract. When notifying Apple of the transfer, you must provide the Plan Agreement Number, the serial number of the Covered Equipment , and the name, address, telephone number and email address of the new owner.

Apple Care+ for iPhone 4S (with Sprint)

I also have an Apple Care+ question that I cannot seem to find the answer to. The carrier will be Sprint, however I don't believe that matters for my question.
The Sprint representative that I was talking to the other day said that even though Apple Care + covers accidental damage (I have read the official product description) that it does not cover screen breakage. And that if you crack the glass screen you still have to either pay to have it replaced by a third party or purchase a new phone at the unsubsidized price. I found that comment interesting but I did not want to challenge her on the subject.
I do not see anything in the Terms and Conditions that excludes the breaking of the screen.
Did I miss that section in the Terms and Conditions? Is what she was telling me true? I see that as the #1 reason to purchase Apple Care+ for the unit.
Thanks,
Timm

If you want to return your iPhone, you must do so through whoever you purchased the iPhone from. If that was someone other than an Apple Store, either online or physical, then that dealer's return policies will apply; Apple will have nothing to say about it. You may have to talk to Sprint in regards to your contract with them. I believe you have 30 days to return your phone and cancel your contract, but I'm not certain about Sprint.
iTunes works fine under Windows on many, many systems, including Acer. Perhaps if you'll post details here, someone can help you sort things out. The thread you refer discusses an earlier version of iTunes and probably no longer applies even if that were the problem on your system, though I cannot say with certainty. Note that if you are running Windows 7 Starter on your netbook, that version is reported to have problems with a lot of software, not just iTunes. Many people have installed and run iTunes quite successfully, though.
they claim iTunes is a whole seperate brand from Apple computers they know nothing about
I don't know who you talked to, but either there was a misunderstanding - the statement would apply perhaps to the iTunes Store, but not to iTunes as a program - or that person was an idiot. iTunes, the program, is most definitely an Apple product and should be supported fully by the Apple Store technical staff.
Regards.

My ipod 4 has apple care for 1 year i just got it can i get a new one because it broke and i pay for the apple care can i get a newe one

my ipod 4g has the apple care for 1 year can you get a new one for it because something happen to it the mirrer broke yes or no

AIf the iPod broke because of a defect then yes, Apple will replace the iPod if it is within the warranty period. A broken/cracked screen is not covered. However, sometimes if you make an appointment at the Genius Bar of an Apple store they will exchange your iPod at no cost if it has a broken/cracked screen.

Does the apple tv make the computer act like a receiver from the tv?

does the apple tv make the computer act like a receiver from the tv?

When using home sharing, the computer is on and running iTunes and the content is sent over the local network to the Apple TV.

Can I buy an Apple care for a second hand machine which has recently expired its service coverage

can I buy an Apple care for a second hand machine which has recently expired its service coverage

While I don't know about the second hand machine consideration, Applecare needs to be bought during the first year while standard warranty coverage is in effect. Once that expires, you can't buy Applecare for a system.

Why my apple care for iphone doesn't transfer to my new phone after I claim a new one from apple store ?

2 days ago my iphone fall into a sink full of water. Yesterday I went to apple store and ask for apple care for iphone and they have it. So, I bought it and registered it right away since my iphone still be in a garentee and still not surpass one year usage. Then they told me that my iphone problem considered in a "physical damage case" which they have a policy for claiming a new iphone and pay some fee. After I got my new iphone, they said that all the information and phone data which is registered into apple system about the phone and the user and bla bla bla will transfer to my new iphone. Today, I just check my phone serial number in "support & coverage " column and I found that all the phone data in apple system is already transfered from the old one to the new one EXCEPT the data of apple care that I already registered before I claimed the new phone. Now, the question is " What can I do ? " and " will it be transferd to my new iphone or I have to buy a new apple care for my NEW PHONE That I got from their service "

Placing your iPhone in the toilet was the correct thing to do but you should have purchased an android phone instead. That would have solved these issues. :-)

Apple Care for pro software acting like Microsoft?

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