Apple care in Canada

Hi all
Just wondering if anyone knows when Apple care would be able to be purchased for the 3G Iphone in Canada as it is in the U.S ?

Unless Apple announces, there is no way to know.
Keep checking the Apple Store online.

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Apple Care Plus Canada

[Rogers Link] http://www.rogers.com/web/content/iPhone5-splash?cm_sp=homepage-pre-_-iPhone5-en -0912-_-slot1
I just saw that Rogers posted an image for the new iPhone 5.
I noticed that at the bottom that it mentions Apple Care Plus, something that, until recently, seemed unavailable in Canada.
Can anyone shed some light on this? Has it changed?

We are all iphone users and would have no idea what Apple is going to introduce, unless they announce it.

I bought iphone from Canada but now I'm in Thailand and I upgraded to ios6 but I couldn't turn on wifi and back up on icloud so I want to know that how can I claim my iphone with apple care because no apple store in Thailand. Thank you.

I bought iphone from Canada but now I'm in Thailand and I already upgraded to ios6 but It doesn't work well.I couldn't turn on wifi and back up on icloud so I want to know how can I do with my iphone because no apple store in Thailand.Can I send it to any apple care which is easy and near my country? Thank you.

You can find a local shop and pay to get it fixed or you will need to send the phone to someone you know in Canada and have them take the phone into Apple for service. Then they will need to ship the phone back to you. The warranty is based in the original country of purchase.
Decide which is your best option.

Apple Care pricing differences between Canada and the US

My iMac is nearing its 1st anniversary and I am considering getting the Apple Care Protection Plan. I noticed that the price for this Plan in the US is $169 but in Canada it is $199.
The Canadian and US dollars are basically at par with each other. The Plan isn't a product but a service.
I did some spot checks on pricing differences between the two Apple stores and noticed that item are 8 to 10% more expensive in Canada but the Protection Plan is 15% more expensive.
I talked to someone at Agreement Administration. He was helpful but could only say that he too wondered about this price difference but had no information to justify the difference.
Anyone have any additional info on this? While it is only $30, something about it just rubs me the wrong way.

I do not comprehend how apple can charge more for Canadian versions of the same product, when our dollar is worth more!
I mean there is not a single product that costs the same in both the Canadian and American store, and it is not at all as if the price is affected by shipping since we currently get bogged down with a massive shipping cost on top of the excess price!
It is not as if it deprives Americans of some random pride since the UK apple store sells macbook for 699 pounds and not 1099 pounds!
Mac is competing in numerous markets, and with their products coming at a premium anyways, why not be cutting edge and make the Canadian price less.

Apple care for iphone 3G in Canada

Hi everyone!
I just wonder why Apple Canada does not offer apple care warranty for Canada?
I like my phone but I had my Iphone replaced with a new one in 15days after activated due to screen flicking!Anyone knows why the extension warranty only available in USA??

Probably due to Canadian laws/regulations. Either something that prevents Apple from doing so, or laws/regulations that Apple is unable or not willing to meet.
I don't believe the AppleCare extended warranty is available in all 50 states due to the same. For a long time the state of Florida had a law/regulation regarding extended warranties that prevented Apple from making AppleCare available or a law/regulation that Apple was unable or not willing to meet. I believe that Florida law/regulation was relaxed or something changed since the AppleCare extended warranty is available for Apple computers, iPods, and the iPhone in Florida, but there is one or two states in the U.S. where it isn't available for the same reason.

Apple Care Plus not in Canada

I called Apple and was told that Apple Care Plus for iPhones 4s is not available to the Canadian customers, only for the US. Is Apple going to introduce it in Canada? If not, why not?

We are all iphone users and would have no idea what Apple is going to introduce, unless they announce it.

Apple Care will not return my Hard drive.

I have a Power Book G4 1.67 . The hard drive has failed, it is covered under applecare for another 6 months, I have case number, the person on the phone was very nice, they sent the shipping box.
I think it's more then just the HD, however. The drive was partitioned in 3 sectors. Of course the system sector was the one that failed. I can boot in Target Disk Mode and see the other 2 sectors of the drive. The system sector is the one that is bad, I can't get that info off there. I am sure someone else can who is better qualified can. I really need that info, I can see they system partition in Disk Warrior, but am not a guru in that or the couple of other products I bought to see if I could rescue this info.
I asked AC Rep if I could have the Hard Drive back, they said no, I asked if they would back up the information, they said no, I said I would pay for either back up or pay for the old hard drive myself, (again) they said no.
So now I am stuck, if I replace that HD myself, I may void the warranty, I know it's a customer installable part. I have replaced many over my apple years, upgrading HDs about every 2 years in multiple computers and putting the old ones in external cases. I have also upgraded RAM, airport cards, pram batteries so I am comfortable working the simple upgrades. So I could simply replace that Hard Drive and then send it in, but then they may blame me for the problem.
There also smaller problems, screen latch won't stay closed, superdrive will not eject correctly, screen has some lines in it occasionally. It's not a road warrior, but I use it a lot and always treat these well. The drive was making no noise at all and no indication of a impeding failure. I treat my machines very carefully, I still have a Pismo that is gasping it's last breath.
This HD has all my important passwords and other personal info, I was in the middle of backing it up when thing went blitz. I saved the data from the other 2 partitions but I need that HD. Why will they not return my old part ? Or even back it up for a fee. I am afraid to replace the HD with a new one, and then send it off, or even try to reboot it from a new one as I maybe be stuck with it and they say well I did the damage.
Yes I know multiple back ups, but this is the first HD failure in 20 years and I should have had 2 HDs for back ups instead of one. Any other part I could see their point, but that HD has information I need and I don't want someone having it either. Is there a fair solution here.
This thing has been down a week, I just got the box and I need to do something. There is no Apple store up here and the company that can do the repairs, messed up a iBook G4, so the only option is sending it out to apple care.
Ideas and Suggestions?
Geoff

Well Holy Smoke !! Apple has agreed to let me get my data back a bit of a round about way but we will see.
I am going to use a hard drive recovery service so it will go like this.
A" local service provider," whom did not do anything at all to fix an iBook I gave them, under Apple Care to repair, but keep it 3 weeks and then said, I could not find anything by Goggling the problem...I see the problem that cursor is all over the place and jumps anywhere it wants., a problem came up and by the time we got back the iBook was out of warranty . Sometimes the local help is tough, but I try to support them.
I think, with me standing there, they can remove the hard drive from my powerbook, it's pretty easy..
Then, with Apple Care's blessing, I can send the drive into a recovery company, yes expensive, then return the drive in parts if that is the way it comes back, with my powerbook, ship it and AppleCare will fix it the PowerBook.
That is really good, and if all goes well, I will be very impressed and not hesitate to get that new
MBP. They even offered to let me take out the drive, but I thought, better to keep it in the "Apple Family."
Now they did not send a letter or email to this effect, that would have made me feel better, but the attitude at Apple, has really changed, these people went multiple times to supervisors to get this answer and solution. Not the quickest way to get it fixed, but
I am willing to bend, if they are willing to alter what is a well oiled line and will create a bump in their flow..
We will see, I told them they just might get a bag of parts and I will not reinstall the bad drive, as it is most definitely shot. No problem, it's all in the notes the CSR said.
We will see, but for today, this is sure a different attitude then the last go around, a few years ago. The CSR people are nice, understand English, as they seem to be based in Canada, which is a whole lot better then anywhere else I would want to talk too, or have talked to. They can understand abstract ideas, unlike those who just read from a card and stick to what the card says.
I am holding my breath, but I hope to report that this all goes smooth. I liked it when Apple was a good company. People went out of their way to help you no matter it took to get it fixed or working. I think a company can be good, profitable, plus have a excellent CSR and repair program.
For today at least, here is to Apple, way to go.
Geoff

Apple Care Transfer

Good Evening,
I currently own an iPhone 3GS in which I will be selling it tomorrow and I'm including the Apple Care I bought with it. I read online that to do a transfer, I'd need to fax in a few things to the US Apple office, such as proof of purchase of plan, the serial #, the contact info of the new owner, etc.
Is there any other method such as emailing or calling them up on the phone and doing this? Or do I need to fax it? How long does this process take, as I don't want it to take long after I sell my iPhone 3GS.
Thanks

"You may request the transfer of coverage by email, postal mail, or telephone. Choose your region below:
United States and Canada:
Email
[email protected]
Attach the required agreement number, proof of purchase, and serial numbers, as indicated previously.
Include your telephone number and mailing address.
Title your email "APP Transfer Request," followed by your agreement number.
Example: "APP Transfer Request: 1234567."
Postal Mail
AppleCare Administration
P.O. Box 149125
Austin, TX 78714-9125
USA
Include the required agreement number, proof of purchase, and serial numbers, as indicated previously.
Include your telephone number and mailing address.
Telephone
Contact AppleCare Agreement Administration by telephone if you prefer to speak to an Advisor about your transfer request. To facilitate your call, please tell the Advisor that you need help registering an AppleCare agreement, but do not need technical support. Please also be prepared to provide the required agreement number, proof of purchase, and serial numbers, as indicated previously."
http://support.apple.com/kb/HE58

Apple Care Registration and My Country

Hello All,
I have encountered a problem while attempting to register for my Apple Care Protection Plan. After signing on to my Apple ID, I must write out my Address, Province, Postal Code and Registration Numbers. However, it states that I am in the United States. However, I am not. Therefore, my Postal Code will not work, for it expects an American "Zip" Code" instead. At first I thought that I might have registered my Apple ID incorrectly in the first place. But, I checked my Apple ID and it states that I am in Canada.
Any ideas, Thx

I'm having exactly the same problem. If I have to type all my details in again, i'll scream!!
I reported this to apple via their feedback form and was told to make sure I had registered the macbook pro and this should swap the country over to mine (UK).
However, it hasn't. The e-mail says ring your local support office.

PLEASE HELP - I need an Apple Care phone number that works in Nepal.

I am at my wit's end. I just moved to Kathmandu, and of course my macbook pro decided to die on me! I have tried an SMC and PRAM reset to no avail, and now there is nothing when I try to turn it on - no whizzing fan or sounds at all. My battery power is at full strength.
I need my computer to do my work as well as to stay connected to Canada, and I am feeling really frustrated that I cannot find ANY number or information on the Apple site, despite Nepal being listed as a participating Apple Care country.
Please, please help!
Jessica

Go here - https://locate.apple.com/asia/en/ - and serach for a Nepal service center.
Good luck,
Clinton

Iphone apple care in Canda

When can we expect apple care on iphones in Canada?

Unless Apple announces, there is no way to know what they will do in the future or when they will do it.
From the terms of use of this forum:
"do not add Submissions about nontechnical topics, including:
Speculations or rumors about unannounced products."

Apple care - for second hand

Hi,
I live in Canada. My cousin,living in the US, gave me his ipod mini. He bought refurbished one last december.
I would like to purchase apple care under my name in Canada at the student discount price since I am a student here. Is this possible?

Is it still within the complimentary one-year warranty period? You can only purchase the extended Applecare plan while you're within that period, so if it's over a year old, then you can't buy the Applecare - otherwise, it should be no problem.
Cheers!
-Bryan

I have a qeustion about apple care centers

Hi, everybody
I am an international in Canada, recently my macbook pro had a problem with the lcd which has a lots of black dots and a little big smurge on the screen.
So, I took it to an apple care center May 22, a rep told me it took a week or little bit more, O.K I said, there was no answer from the center since yesterday, I called them, having a bad news that it'll take 2 more weeks to delivery.
I asked them, so can I get it back today?
Here is the problem, he said o.k "But, you should deposit $750" I asked why, he said, "perhaps if you do not come to the office with your mac by the date when the part arrives
then we should pay for that"
My question is "Do I have to deposit $750 for my computer?"
If yes, then "How come the cost values $750?"
I need your help a lot. Please give me your opinions.
Thanks

Hi tristan_song,
Welcome to the forum.
This Apple Care Centre, is it an independent Apple Authorised Service Provider (AASP)? I am assuming it is.
You have to understand that Apple Authorised Resellers (AAR) and AASPs are independent businesses. Their only relationship to Apple is that they applied for the AAR and/or AASP accreditation and were successful in meeting the minimum criteria for Apple to award the accreditation to them.
An AASP can carry out warranty work on behalf of Apple but they have a very small window in which to return the faulty part once they receive a new part from Apple. If they miss that window then they can be liable to pay Apple the full cost of the part.
What it comes down to is trust. Maybe they were 'bitten' on previous occasions by allowing someone else to take their Mac while they were waiting for parts to arrive and the person never returned.
I always make a point to get to know my local AASP/AAR. Know all the staff, take one or two out for a drink every now and again, send birthday cards when appropriate etc etc. It has worked very well for me and whenever I have to use them I always get put to the front of any queue and my case has always been dealt with minimum inconvenience.
Kryten

I shattered my phone and does not turn on I have apple care. How much would it be to replace it?

I have an iphone 4s and I dropped it down some steps and its completely shattered and does not turn on. I have apple care. Does apple care last for 2 years? I replaced it once before with no charge. Would I be charged this time? Please help.

You have AppleCare or AppleCare+. If you have regular AppleCare, accidental damage is not covered. It will cost you $199 for a replacement. If you have AppleCare+, and you're within 2 years of buying the original phone, then you can have it replace for (I believe) $49. That was the quoted replacement price when AppleCare+ first started being sold.

My Display Only Works Part of the Time and Apple Care Won't Help Me (Long)

I bought my computer at a discounted price because it was a restocked item, but was it really worth it? I'm beginning to think not. I saw that it had one stuck pixel, but saving that much money on such an expensive computer, the pixel hardly seemed like a travesty. However, I think I've discovered the real reason why the last owner gave up such a seemingly exceptional piece of hardware...
After about a month of flawless operation my "new" computer started to act a little strangely. It wouldn't always go to sleep when it was scheduled, the screen saver wouldn't always come on by itself...things that I though a simple PRAM reset, SMC reset, or disk permission repair would fix. After countless attempts at all three "fixes" I was still having problems...a few days after these problems started occuring something even more drastic happened: My computer would turn on (the little light would come on, I'd hear the fans start running and the start up tone) but the screen would remain black. I tried several PRAM and SMC resets as suggested on this forum, but the screen continued to come up black for about an hour. That's when I called Apple.
The Apple Care specialist on the phone asked me for the serial in which I had to lift the computer up to get (since I obviously couldn't read it off the screen). She suggested an SMC reset which, I explained to her, I had tried already but it hadn't worked, however, I was willing to give it another shot. Oddly (and rather annoyingly) enough it worked, and for a short amount of time I was happy...until it happened again...another call to Apple...and again...and about 3 or 4 calls to Apple Care later, they suggested that I go in to an Apple Store to have it looked at.
The Apple Specialist made an appointment with me to meet with an Apple Genius the next day at 4:30PM at a store about a mile away from my house. The next day I lugged my 24" iMac through the local mall (I'm female, 5'2", and I weigh about 108 so it wasn't too easy of a feat) to discover the apple store was CLOSED for the next few days so that they could "make the store better." I called Apple Care on my cell phone right there in the mall and asked them what was going on. Didn't they know that this Apple Store was closed? The man I was talking to said that they knew and he wasn't sure how the person I had talked to just the day before had signed me up for an appointment when he hadn't even asked for my e-mail address. It was most bizarre. This man made an appointment with me for later that same day at an Apple Store about 45 minutes away from where I live. I didn't want to go, but I'm a college student and I was a desperate for my computer to work again.
Shaking around in that box must have brought it out of it's strange seized-up state because as I brought it out for the Mac Genius to look at it turned on for him no problem. Quite a frustrating problem because it's so spontainious that it keeps making me look like either a liar or a fool. He said he'd run an 8-hour diagnostic check on it and I could pick it up the next day. So the next day I waited for their call but I got none. I called them and they said that they were still running tests and it'd be ready the next day. The day after, about an hour and a half before I had to go to work, they called me and told me my computer was ready. They said they had ran a 24-hour diagnostic and everything was working fine but they said they'd run more tests if I wanted them to. I'm a full-time college student and I need my computer for just about all of my classes, so I declined more tests and told them I'd pick it up right away. I dashed over there to pick it up and dashed back as fast as I could (and I even made it to work on time...but just barely). Later that night I found that they had accidentally left their diagnostics CD in my computer (I called them about it and they said that would like it if I would bring it back...I still haven't mailed it).
All was fine and good (well, just okay...it still had problems with its sleeping and screen-savering) with my computer until yesterday. I got that black screen again upon start up....but this time my "fixes" worked after a few tries. There were no more problems for the rest of yesterday.
However, today I came home from school and go to start up my computer and the screen turned on and I saw the little mac symbol and that little circle of bars...but then it froze. I held in the little button to force a shutdown and when I started it back up again I was greeted by my good old friend, Mr. Black Screen. Just wonderful. I tried my "fixes" but today I didn't get lucky. So while I was holding in the button to start up my computer (again) and give it another go, I held it longer than I was supposed to and the little on light began flickering. Then I heard this unpleasant tone that lasted a few seconds before stopping and treating me to the startup sound. This time the screen turned on. Yay! I go to call Apple to find out what I had just done, and I find out that my 90 days are up and unless I wanted to pay $50 for them to be puzzled by my issue once more or give them $300 for not quite 3 more years of service, I'd have to lug my computer to an Apple Store or post here to get help. Thanks a lot Apple Care.
My "new" computer cost me almost $3,000. It should work the way it's supposed to. I need it to last me no less than 6 more years, but with the problems I've had with it in the first 3 months (which seem only to be getting worse and more frequent), I don't know if I'm expecting WAY too much out of it. I've been a loyal Apple user for 13 years and out of the 5 computers I've had in that time I've never had so many problems (actually I've never had any problems, at least nothing really serious; I'd never even called Apple Care before this). I'm a fairly experienced user (I'm not a Mac Genius or anything, but I know the ropes) and I am sure this is not normal behavior for an Apple computer (or any computer of that matter).
I'm so frusterated I'm not sure what to do. What's wrong with my computer? How can I get Apple to help me? How can I get Apple to even believe me? Any advice would be greatly appreciated and thank you so much for reading my very long (and rather dramatic) story.

Thanks for reading and thanks for the advice. Perhaps I'll ask them about it next time this problem occurs, although carrying the thing through a mall that is only about a mile away is the least of my worries. I'll do if it is both free (I don't make enough at my job to pay for such a service) and relatively speedy, although I'd hate for them to come over and for the computer to work properly (as bad as that sounds). It'd be a wasted trip and nothing would get fixed.
I'm contemplating videotaping myself performing my "fixes" on it the next time I have this problem.

Apple care in Canada

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