Apple Care Problem
I purchased apple care today for my imac that was 10 months old. I tried to register it online but it said there was a problem and I should call support.
I did what they said and called, the dutch lady on the other end of the phone said the apple care was already registered to my computer???? I didn't even get past the first stage of registering so I don't know how it could be!?
I just typed my serial number in the "check your service coverage" thing in support and it says I don't have apple care.
Anyone got any ideas about what I should do??
"I'd rather not spend another 50minutes waiting for someone to answer a phone if I don't have to."
Then go to their Chat with a Support Agent. The online chat support is available 24 hours a day, 7 days a week. *No waiting*
Similar Messages
-
Apple Care + Problem Descrip.
I just got off the phone with applecare regarding a problem description that doesn't match my problem! The description says, "697- Won't run off ac power" My problem is that the macbook will shut down randomly, or take many attempts to turn on. I usually don't have the power or dsl cord plugged in when I turn it on, that usually will help bit. The person I talked to just now told me that I actually had a techn get my call last week and he knew what the problem was. When I tried explaining to her what the problem was, she said it was fine to send the computer in w/that problem description.
What should I do? Just send it in despite the problem description not actually matching my problem??
Thanks,
Brenda
macbook Mac OS X (10.4.7)If you call back in, try and make sure you can get a new case started. If the random shut downs are noted in the dispatch information then the computer SHOULD be going in for a logic board or some kind of inverter replacement.
You can try resetting the PMU: http://docs.info.apple.com/article.html?artnum=303319
Aside from that, if the random shut downs do continue, be sure to go into as much depth relating to the situation as you can and make sure to get the dispatch notes read back to you if you want to make SURE that the proper issue is going to be addressed if/when the machine is sent in for repair. -
Registering for Apple Care Problem
I tried to register for the applecare protection plan. when i got to the 2nd step, "Agreement & Shipping Information", there's a drop down box for "Select Agreement Type". but the drop down box was blank. so it wouldn't let me me continue and kept asking to select something.
anyone know what to do? thanks a lot!Call and register by phone.
1-800-275-2273 in the United States. -
I tried all my head phones and its the left side. This happened to me before, and I got a new one. I need help what I do? How do I fix this problem. If they do give me a new one do I have to buy the Apple Care again. Can they fix it. Wht am I doing wrong? Am i Putting the headphone in my ipod wrong. What is it? Ughh!!! This is annoying!!!!!
Well if the same problem happens to all your ipods, it makes me suspect that there is something wrong with your headphones, as it would be a strange coincidence that all the ipods have the same problem.
Unless the ipods have the same problem with different headphones! -
I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.
I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.
-
Recently Netflixs stopped instantly streaming their videos on Firefox even after installing silver----- update. When I called Netflix, they said it was the Firefox browser and not them and told me to call apple care. I do not have apple care coverage and want to know if I can solve this proble or is it Apple that is refusing to comply by making the browser incompatible with netflix software. I can get Netflix on my Roku.
Hope the following helps. The secret seems to be to NOT download Silverlight from Netflix site.
MacBook Pro / Mozilla Firefox / Netflix / Silverlight Update solved - DON'T DWNLOAD FROM NETFLIX
I solved this problem tonight. I have a MacBook Pro with 10.5.8. I know, it's old. But I love my Netflix and I recently noticed that Firefox plays Netflix much better. Then I suddenly got this message that I needed to download the latest Silverlight - it only takes 30 seconds! - WRONG. However, after much searching, I finally did the steps in order and it worked.
This was after repeatedly downloading Silverlight from the Netflix site without success. So here's what I did:
1. Went to http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
2. Followed the directions. I felt like such an idiot for not doing it right before.
3. Go to your hard drive and search for "Silverlight" to locate ANY existing Silverlight files: .dmg, etc.
[also check your Libary/ Internet Plug-ins, but the above search is faster]
4. Drag it all to the trash and empty it.
5. Go back to the Get Silverlight page and click on the Install on that page, not the Netflix site.
6. Note the steps for Safari or Mozilla Firefox - I wanted Firefox, so I follwed those instructions.
7. Once it's installed, close all the browsers and Restart that bad boy. Right away.
8. Open a browser, go to Netflix and proceed to joyfully rot your brain with Netflix content. Yay! -
Problem with Apple Care Registration Process
My MacBook warranty will expire pretty soon. So, I ordered my Apple Care Protection Plan from Apple online store in Thailand since September 9, 2009. It arrived this morning (September 15, 2009).
When I try to register Apple care for my machine, Problem was starting. I do following on screen process, put my Macbook Serial No. and Apple Care Protection Plan registration No from package. Screen Show "We're sorry, but this registration number is not valid. Please check your information and try again."
I tried to contact Apple Care representative in Thailand. He was kindly enough to ask Apple online Store about this. He came back with answer that there are some problems about Apple care registration and I have to wait for week for response!!
Why product from apple online have this kind of problem? And customer have to wait for one week without knowing anything!!You should be fine. The good thing is 1) you bought it from Apple and 2) you have contacted them about it before your initial warranty expired. Just be sure to follow up with them. If you haven't done so... you may want to give them a call back just to get a case number so you can have something to reference in case they don't get the problem sorted out before you warranty expires.
-
Good Evening, I bought a Mac Book Pro in Miami and = with Apple Care thatwas recorded in the Apple Store - Lincoln Road. Now I can not get access toApple Care here in Brazil. Someone tell me what happens? Please help mesolve this problem.
Call Apple Care
-
The computer was purchased in the knowledge that all components and hardware were genuine and subsequently covered by the Apple Care warranty.
Domayne replaced the genuine components (8GB stick) with generic components (2x 16GB sticks) to save money and boost margin.
Apple should not allow this misleading, profiteering behaivour. This behaviour is brand damaging. Apple must maintain more control over their supply chain.
Has anyone had any expirenece with this problem?
Has anyone made Domayne or other third party resellers acountable for this misleading behaviour?
Thank you.Stick with Brand name RAM and reputable distributors. Mac is finicky about low quality RAM
Try OWC http://www.macsales.com/
Crucial http://www.crucial.com/
Most RAM comes with Lifetime guarenntee so return it where you got it. -
My apple care is not ragister some problem
I bought apple care protection plan but some problem in ragistration today is my last day pls. Help us
Telephone AppleCare...
http://www.apple.com/support/products/ -
Apple care i want your help . i got a new that someone stock of iphone5s about battery problem . My ip5s is decrese batterry so fast . Can you help me please? you can check to IME ? plz
Apple representatives don't respond to anyone in this forum. It's just user-to-user. Go here to check support options (going to Apple store, calling Apple support, etc.): https://getsupport.apple.com/ProductSelector.action
-
The apple care rep hung up the phone on me. How can I contact Apple care by email with a description of the problem that I have. Everything seems to try to push me back into their frequently asked questions list.
The problem is that the data Apple has for my old Apple ID is contaminated in several ways. First the password I have used for years no longer works. Second, the email address they have in the system to send me a link to change the password is contaminated with an extra.com on the end so that the link never gets to me. Lastly, when I go to answer security questions online they ask for my birthday and when I give it to me, they tell me that is not the date in the system. When an applecare rep (not the one who hung up on me) asked me security questions on the phone all of my answers were correct....but it was when he sent me along to some higher level know it all, the guy started lecturing me about writing things down wrong, and when I chose to disagree, he disconnected. I have some pretty costly apps that I want to update now that I have IOS7 and I casnnot without the password.
-
Cannot use 2 optical drives (Apple Super drives) at the same time on my iMac after downloading OS X 10.8.5. Reported to Apple Care. Anyone else have this problem?
Cannot use 2 optical drives (Apple Super drives) at the same time on my iMac after downloading OS X 10.8.5. Reported to Apple Care. Anyone else have this problem?
-
When I turn on a video the screen on my MacBook Pro freezes. I've been through Apple Care and they couldn't fix the computer. I think the fan and the graphics are the problems. I can restart after two attempts. Sometimes I use SAFEBOOT
Please advise the model MBP you have and the OSX you have installed.
Also try a SMC reset:
http://support.apple.com/kb/ht3964
Ciao. -
Problem with my Apple Care Service
Hoping a "veteran" up here might help me through a big problem.
DVD drive is out in my G5 iMac. Tries to spin up, but eventually ejects all disks.
Did all the diagnostics, system is up to date. no disc issues, tried logging in with test account, etc. I have Apple Care.
Called them yesterday, got very helpful CSA, who, after discussing the troubleshooting I performed, said there woiuld be no problem, just call your local Apple Store to make sure they had drive in stock, and they could probably swap it out for you within an hour or so. Since this is a critical work station at my business, this was a music to my ears.
It was another world entirely when I called the Thousand Oaks, CA Apple Store.
There was no way they would swap the drive unless their techs performed all their diagnostics (which would probably include wiping the drive) and require that I leave the unit for their prerequisite time of at least a week.
I'm in a huge quandry - a simple problem now threatens me with serious, irreplaceble down time- especially when I do get the unit back with a new drive, I'll have to add another day of reinstalling all our apps.
Making it worse will be setting up another replacement machine, and havving to use network to move all files off machine. We're talking days of work for a simple problem. I could swap the drive, myself in less than a half hour. Buying a new drive out of pocket and installing it myself seems my only viable option.
Any thoughts?
TIACalled Apple Care back, explained the situation. She transferred me to a Product Specialist who pretty much explained that it was Apple's guidelines that the stores had to follow. They needed to test the unit first, and then replace. It was up to the store as to how they handled it timewise. I asked if he could send me out a drive, and I could do it myself. He said that Apple considered the optical drive to be a major component, and not something like a keyboard, so couldn't do.
He gave me numbers of other shops I could try who might be able to do it faster.
BTW- he said Apple couldn't issue a repair order for this, to avoid having to not go through the testing.
I then called another shop (not Apple Store), who said that Apple required him to test the unit, then order the part, which would arrive the next day. Apple tells him to tell the customer to expect 84 hour turnaround (although I know he was prepared to do it faster). He also gave me the number of another Apple store that I could try that might have it in stock. Helpful guy.
Then, the Product Specialist called me back, apoligized that he hadn't looked at the entirety of my situation, and because of Apple Care, they would send a technician out to my business to fix the unit!
Maybe you are looking for
-
Airport Extreme keep disappearing from airport utility
Hello, I have purchased recently an Airport Extreme and set it up as such: - wired connection to my ADSL modem - connected a 1TB drive by USB to the airport extreme On top of this, I have an airport express that I use exclusively for itunes streaming
-
Authorization error in PA40 (HR)
Dear Experts, Some of our HR users start complaining that they have authorization problem in PA40 (Hiring Activity). When I looked into SU53 details, I found that authorization check failed at object P_ORGIN. I cross checked the authorization in user
-
Lens Correction Profile switches to wrong profile when adjusting amount sliders
Title says it all. Lens profile is selected correctly in auto or default setup, but as soon as I change the distortion, C.Aberration or Vignetting sliders the lens profile changes to a wrong profile. Rob
-
an example of a page gone wrong... http://ops.theladders.com/job/alert?et_id=1884492595&cr=2546606&alert=4675965?sign=y&thumbingJobList=2546229,2546638,2545219,2546565,2545967,2546784,2546606,2546513,2549099,2550891&link_id=176 this is a link to a jo
-
How to open an .exe file in flash using AS3.0?
hi all Iam trying to open an notepad.exe file, when I click a button in flash file. I tryed navigateToURL methoad, it is getting but it is showing some alert with " save - run - cancel " options, when I click run it will open the notepad. But