Apple care question

Hello all,
I bought my Imac last month. I know it comes with 90 days of free support. However after the 90 days are over, do I have to purchase AppleCare? Is it obligatory to purchase applecare once i purchased my imac? Can I purchase applecare in lets say one year from now?
Please advise

The original one year limited warranty allows 90 days of phone support. Apple Care extends the warranty an additional 2 years for a full 3 years. *It also extends the phone support for the full 3 years.* Apple Care can be purchased and activated anytime during the 1 year limited warranty up to the day before Apple lists as your purchase anniversary.
If you go to the Apple Support page, in the lower right corner is a field to enter your Mac's serial number to find out the date your warranty expires. You would need to purchase and register your Mac with Apple Care before this date.

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Warranty / Apple Care question

Does anyone know whether installing my own upgraded hard drive would void my Apple Care extended warranty?

I apologize for posting in the wrong forum but thanks for answering my question anyway.
Yes, the question is about a Powerbook G4 Laptop that I'm asking about. And the warranty expires on Feb 2, 2008. Unfortunately I've already replaced the internal hard drive so I guess that's moot anyway.
Oh well...

Broken ipod and apple care question

Hi
I bought my 2nd gen nano 7 months ago and it is now broken. I've done everything I could beside opening it. I wanted to know if i bought apple care now and then send them my ipod right after if that would be problem?
btw the problem is that my songs gets played at 1/4 of the speed (makes the songs intrusting but...)
thanx
vince

I don't think the OP dropped his in the bathtub.
Hopefully you haven't tried to turn it on, connect it to the computer or anything like that.
If you are good with electronic devices you can take the iPod apart and set it in a cool, dry place and leave it there for several days. For pictures on how to take it apart go to http://www.ifixit.com.
If you aren't good at taking things apart, just set it aside or buy some silica gel packets (like the ones that come in boxes with things you buy, but you need new ones) and put them, and the iPod, in a sealed plastic bag and let it sit for a couple of days.
After it dries, connect it to power (a wall charger is preferable) for at least 30 minutes then Reset it (hold down the menu and center buttons for at least 6 seconds). If it starts up connect it to your computer, Restore it in iTunes, and then fully charge it.

Zagg/Apple Care question

I have an appointment at the Genius Bar because my phone is one of the 'lucky ones' that has a discolored screen. I had it about a week when I noticed that, when using certain apps and looking at photos, there is a circle-shaped discoloration on the screen. I've looked over the apple care info and I can't find that a Zagg screen protector will void the warranty, but I just wanted to make sure before I drive an hour to the nearest apple store. I'd hate to get there just to find out that they won't replace the phone because I had the Zagg.

Having a screen protector on your iPhone will not void the warranty. I have had 2 iPhones replaced under warranty over the last couple of years and they just remove the screen protector and take the old phone and give me the replacement phone.

Apple Care question for my Powerbook

Hopefully here is the right place to ask that..
I have a Powerbook which is obviously out of warranty And one of my keys popped off and I was making a research to find a solution fixing that.. I ended up with the apple's support page . It was mentioning about I should pay for scheduling a phone support for that and I accidentally scheduled for this weekend. I didn't intend to do so since my issue can't be fixed over the phone.
So I was just clicking continue to see what my options are . I was expecting to be asked my credit card # the I would close the window but it did schedule the call some how. Weird thing is it did not even ask for my credit card or anything..
I know it might sound a dumb question but am I really going to pay that or if possible how do I cancel it..
Any experience?

Welcome to Apple Discussions!
Usually if you submit a request to do a repair it is with a store, not a phone call. Contact the store in question and simply cancel your appointment. If it was by phone, you can always call Applecare, and just let them know of the accident. As for repairing keys, http://www.welovemacs.com/ is a place that often has keys for Macs.

Question re: Apple Care

I have inherited a G5 iMac from a recently deceased relative. I'm not that interested in keeping it, but before I sell it, I'm going to have to resolve an issue with the OCD drive, which is having a hard time recognizing and reading disks (including the troubleshooting disks that came with the iMac).
I'd like Apple to take care of this, and that's where my question arises: the computer was not purchased with Apple Care, but my relative (taking my advice, I believe) bought Apple Care about six months after originally buying the iMac.
Unfortunately, she wasn't in the best of health at the time, and was not entirely together mentally: for that reason, she did not register the Apple Care plan before she died -- so I have also inherited the unopened Apple Care box.
I've just now started to turn my attention to her iMac and discovered the problem with the drive. My question is, since she bought the Apple Care plan within a year of buying the iMac, is her computer still covered even though she didn't register her computer in Apple Care?
One last thing: while I'm sure a lot of you have valuable advice to offer about the drive, please be sure to answer the Apple Care question first when you respond. The iMac is not a top priority for me, and unless there's an obvious quick fix I would prefer to ship it off to Apple if possible.
Thanks!
Pismo 500 MHz, 1GB RAM, 40 GB Mac OS X (10.3.9)

1265/3711
Hi George,
Sorry about that, but if it's unopened, unregistered, this AppleCare does not guarantee any Mac yet.
It is just like one of those you can find on eBay or in some stores.
When you open the box and register, using the number you find inside, of course it has to be for a Mac that is still within its first year of warranty.
Your only (very slight) chance, is to find an agent who would believe and understand (with the help of original papers), and who'd have the power to trick the registration dates.
(mentioning this because myself I have a 5 week AppleCare extension, because my Mac was kept at repair for 7 weeks, meaning there ARE such very nice, competent and commonsensed agents at Apple)
the OCD drive:
Have you tried "the obvious": cleaning it using one of these lens-cleaners CDs?
Sometimes it doesn't take more that some dust... hopefully?
Good luck!
Axl

Apple Care+ for iPhone 4S (with Sprint)

I also have an Apple Care+ question that I cannot seem to find the answer to. The carrier will be Sprint, however I don't believe that matters for my question.
The Sprint representative that I was talking to the other day said that even though Apple Care + covers accidental damage (I have read the official product description) that it does not cover screen breakage. And that if you crack the glass screen you still have to either pay to have it replaced by a third party or purchase a new phone at the unsubsidized price. I found that comment interesting but I did not want to challenge her on the subject.
I do not see anything in the Terms and Conditions that excludes the breaking of the screen.
Did I miss that section in the Terms and Conditions? Is what she was telling me true? I see that as the #1 reason to purchase Apple Care+ for the unit.
Thanks,
Timm

If you want to return your iPhone, you must do so through whoever you purchased the iPhone from. If that was someone other than an Apple Store, either online or physical, then that dealer's return policies will apply; Apple will have nothing to say about it. You may have to talk to Sprint in regards to your contract with them. I believe you have 30 days to return your phone and cancel your contract, but I'm not certain about Sprint.
iTunes works fine under Windows on many, many systems, including Acer. Perhaps if you'll post details here, someone can help you sort things out. The thread you refer discusses an earlier version of iTunes and probably no longer applies even if that were the problem on your system, though I cannot say with certainty. Note that if you are running Windows 7 Starter on your netbook, that version is reported to have problems with a lot of software, not just iTunes. Many people have installed and run iTunes quite successfully, though.
they claim iTunes is a whole seperate brand from Apple computers they know nothing about
I don't know who you talked to, but either there was a misunderstanding - the statement would apply perhaps to the iTunes Store, but not to iTunes as a program - or that person was an idiot. iTunes, the program, is most definitely an Apple product and should be supported fully by the Apple Store technical staff.
Regards.

Re: Question on Apple Care

Could somone answer the question concerning Apple & Apple Care if you live in Florida? There is an odd Florida state law that prohibits the purchase or use of Apple Care if Florida is your legal residence. How does Apple work around that one or do they. Or are Florida residence (me soon) just have to live with the original warrenty?
I can't even get an answer from Apple Care as to if my current contract would still be good once I move. The folks that answer the phone tell you they can't answer anything once you mention Florida. So they won't even tell me if my Apple Care falls into neverland once my legal address changes.

If you live in Missouri now and buy a Apple Computer and register it, then buy an AppleCare Protection Plan and enroll it using your Missouri address, you will have no trouble later on if you need to get your computer repaired through AppleCare in Florida. If you buy the APP in another state and enroll it, moving to Florida does not cancel it. It's only the sale of the plans themselves that is prohibited, not the service they provide. You can safely change your address and your APP will continue to provide you service.
-Doug

How do I switch apple ID accounts on iPad without paying $20 for apple care for them to answer my questions???

How do I switch apple ID accounts on my iPad w/o paying $20 for apple care ?? Smh

I forgot to add that I want to switch accounts in iTunes and it won't let me because of security reasons , who can I get ahold of w/0 paying $$ for help?!

MacBook Pro Mid - 2010 has question mark folder and block sign at start up could I get apple care and apple will fix it

I need information ASAP on what I should do with my MacBook Pro , am I able to just give apple the money for the apple care cost and they'll fix problem

It's too late, at this point, to get AppleCare, unless you purchased the machine on or after February of 2011 - and then you'd only have a few months, at best, of extended warranty.
The best thing that you can do is to either diagnose the symptoms and fix the machine yourself or take it into an Apple Store or AASP and have them diagnose and fix the problem(s).
If your profile is correct and you're running 10.5.8 then you should get disc one that came with your machine and boot from it and run Disk Utility's Verify and Repair commands on your hard drive. If it fails, you'll know that the problem is most likely with the hard drive.
Good luck,
Clinton

Apple care plan question

if i was going to buy the Apple care for my iPod touch which one would i buy cause there is an iPod one and an iPhone one and the iPod touch is like both of them so anyone help please?!

Here ya go - CLICK HERE.
Scott

Question on apple care warrentee

i purchased the apple care with the 1st gen iPhone and I'm going to buy the 3g soon. Will my warrentee carry over? I really hope so. Does anyone know? If not, if I was to give my phone to someone, will it stay on that phone?

I would think it would be like any other warranty, and be specific to the iPhone is was purchased for, and thus carry over when you gave/sold your old iPhone.

Question on Apple Care

Hello. My parents are considering buying an iBook and an iPod. I live in Tucson, so I'm able to take my powerbook to the local Apple store whenever I need service. My parents, however, live in New Mexico, where there are currently no Apple store locations. They do live near a Best Buy and Compusa. What would be the best warranty plan for my parents? Is Apple Care really worth it if they don't live near an Apple Store?
Thanks

A year and a half ago, my original pink iPod mini developed a problem about a month after the original 1 year warranty expired. The genius at the Apple store told me the repair for the problem would cost $249- basically telling me I'd have to purchase a new mini. The $59 Applecare I purchased for my replacement mini is, to me, worth the cost.
Just purchased it for my 1 yr old G4 iBook, as well, as my G3 iBook's logic board malfunctioned not too long after 1 year of age. (Since it affected a waking from sleep issue and not a video logic board problem, it was not covered under the extended logic board thing). Have already had to use it to replace a defective Combo drive. Again, worth the cost.
~margaret
 17 iMac G4 1.25GHz 160GIG HD Mac OS X (10.4.7) G4 iBook, Mac mini, 10G iPod, iPod mini (pink!), ❤ Apple IIGS

Question about apple care

i just can't find the Web Registration Instructions card or booklet in the apple care box. so how can i get the AppleCare registration number???

I would suggest that you contact the place that sold you AppleCare and tell them that you have an incomplete box. If the box was not shrink-wrapped in plastic when it arrived, it was probably opened by someone else and the card with the plan registration code removed.
If you purchased AppleCare directly from the Apple Store, call the Apple Store and explain the situation to them. If you purchased AppleCare at the same time that you purchased a new Mac, your AppleCare plan may have been enrolled automatically so a code would not be necessary. The Apple Store should be able to tell you, and if you should have received a card with a registration code, they should be able to help resolve the situation.
Regards.

Question re; buying Apple Care...

Hello - I have had my MacBookPro almost a year, and will need to decide if I'm going to purchase the Apple Care protection. I know I'm probably 'asking for it' here, when I ask, 'do I really need it'? But, am only asking because it is going to be a bit of a financial challenge at the moment...
My computer has worked great so far (am knocking wood), but realize that at any moment, something could go wrong, and I could wish that I had the extended warranty. So, am wondering if some of you can let me know how your MBP has fared, after the first year. Ok, thanks so much for this!

Hi Kristina,
I'm a little biased, having served as a Mac Genius and AppleCare phone agent for Apple. But I will say, that there wasn't a shift that went by (for several years) where I didn't have to deliver bad news to someone that had a less than three year old machine (but older than a year).
With portables, I personally think it's a "no brainer." But allow me to elaborate. Apple, offers a "flat repair" for machines out of warranty with no signs of liquid or physical damage as the culprit. The flat rate runs about $350-$400. So even if you get one of those performed, for any reason, the AppleCare has already paid for itself.
I've had the pleasure of owning my MacBook Pro for going on 40+ months and there's been absolutely no issues with it. It's been possibly the best Apple portable I've owned in my 8+ years of supporting the company as a customer. But I've had some horror stories too, I had an iBook that saw the service bench... 7 times in 3 years. I had a Power Mac G5 that spent more time in repair shops over a 6 month period than in my possession.
I estimate, because I keep all my receipts that I've spent about $8,000 on AppleCare across all my machines since 2001. But I also estimate that I've received close to $44,000 in "out of pocket" repair costs that were paid for by Apple in the process.
One thing about computer issues, they always happen when you don't want them to... or when you can't afford them.

Apple care question

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