Apple HK + TNT = FRUSTRATION

Place on-line order for iPT4 on Sep5
Apple HK charged my credit card on Sep11
Delivery status checking at Apple HK web site
directs me to TNT web page that shows the iPT4
pick-up from Suzhou factory on Sep11 and it also
indicates that the iPT4 arrives at Shanghai Pudong Airport on Sep12 10:02:57
Then TNT never updates the status anymore.
Apple HK invoice indicates it will be delivered on Sep15
I have called hundred times to TNT's hotline and never has anybody answers
Apple HK's hotline was also always busy.
It's now Sep15 20:46 and TNT's delivery status is still not updated with a single bit of new information for 4 days and Apple HK understandably is now unreachable.
If Apple HK believes this is the right way to treat their customers and think that by out-sourcing their delivery to some irresponsible partners can pass the buck, fine. A world class player teaming up with sub-par partner that any other couriers can do better than TNT in Hong Kong; it's a laughing joke !!!!

Dave, thanks for your suggestion, your proposed phone no. 2112-0099 is Apple HK's technical support hotline and their service hotline 800-908-988 is always busy. You just can't get in touch with Apple HK's staff to check with the hiccups of their delivery arrangements.
Sorry for our venting of annoyance against Apple HK + TNT at this forum but it will be useful for other Apple users exchange ideas here and I just learn from another similar thread under the ipad section that some guys probably also in Hong Kong make some bold suggestions to tackle the problem.

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  • Apple tv - one frustration after another

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    richcaw wrote:
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              Mac mini (Mid 2011)
              Mac mini - model: Macmini5,2
              1 2.5 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              AMD Radeon HD 6630M - VRAM: 256 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0
              AirPlay: Version: 1.9
              AppleAVBAudio: Version: 2.0.0
              iSightAudio: Version: 7.7.3
    System Software:
              OS X 10.9 (13A603) - Uptime: 0 days 0:48:48
    Disk Information:
              Hitachi HTS545050B9A302 disk0 : (500.11 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 499.25 GB (169.34 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple, Inc. Keyboard Hub
                        Apple Inc. Apple Keyboard
              Seagate GoFlex Desk 2 TB
                        EFI (disk1s1) <not mounted>: 209.7 MB
                        BackUp (disk1s2) /Volumes/BackUp: 1 TB (560.07 GB free)
                        Work (disk1s3) /Volumes/Work: 999.92 GB (997.58 GB free)
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.google.keystone.daemon.plist
    Launch Agents:
              [loaded] com.google.keystone.agent.plist
    User Launch Agents:
    User Login Items:
              iTunesHelper
              SpyderUtility
              Launch Nikon Message Center 2
              Launch Nikon Message Center 2
    3rd Party Preference Panes:
              Flash Player
    Internet Plug-ins:
              Default Browser.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              googletalkbrowserplugin.plugin
              npgtpo3dautoplugin.plugin
              o1dbrowserplugin.plugin
              QuickTime Plugin.plugin
    User Internet Plug-ins:
    Bad Fonts:
              None
    Time Machine:
              Skip System Files: NO
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 499.25 GB Disk used: 329.91 GB
                        Work: Disk size: 999.92 GB Disk used: 2.34 GB
              Destinations:
                        BackUp [Local] (Last used)
                        Total size: 1 TB
                        Total number of backups: 131
                        Oldest backup: 2011-12-06 03:55:44 +0000
                        Last backup: 2013-11-06 00:20:21 +0000
                        Size of backup disk: Adequate
                                  Backup size 1 TB > (Disk used 332.24 GB X 3)
    Top Processes by CPU:
                   3%          WindowServer
                   2%          EtreCheck
                   1%          fontd
                   0%          SystemUIServer
                   0%          aosnotifyd
    Top Processes by Memory:
              188 MB             Safari
              131 MB             mds_stores
              123 MB             Mail
              115 MB             iPhoto
              102 MB             Keynote
              57 MB              WindowServer
              53 MB              Dock
              53 MB              com.apple.WebKit.WebContent
              45 MB              Finder
              45 MB              mds
    Virtual Memory Statistics:
              1009 MB            Free RAM
              1.56 GB            Active RAM
              628 MB             Inactive RAM
              856 MB             Wired RAM
              353 MB             Page-ins
              0 B                Page-outs

  • Iphone 5s match can't be turned off?

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    I have this exact same question / issue too and it is definitely something I would LOVE to see Apple fix ASAP.  It is especially important to me because so many popular artists release Singles (as Single Albums) weeks or even months in advance of their full album coming out.  When I have the choice, I ALWAYS prefer to buy a single song from the album it is on (in case I like the song a lot and want to check out more from that artist) - however, this is often not possible due to the "Single Album" phenomenon.  Sidenote: could you just freakin' get rid of Single Albums altogether (when there is an associated real album)?  They clutter up the See All Albums view horribly - at least give us a filter or something for the real-deal studio albums vs all the junk.
    While it is great that I get "credit" for my purchase from the Single Album towards the real Album (thanks for that Apple), I personally have a strong preference to then see the original single as part of the album instead of as a stand-alone.  It's just cleaner organization-wise, easier from a usability standpoint (you can actually listen to the whole album you bought using the album filter!), etc.  It would at least be nice to have the choice to "convert" the original single to the Album version, if Apple is concerned about forcing the change (I personally would be happy with a forced change, but if given a choice would always convert).
    Please fix this!!!
    My example:
    -Bought Calvin Harris, "Feel So Close (Radio Edit)" back in March '12 (I think it was released in August '11) for $1.29
    -Completed My Album by buying "18 Months" album for $8.70 recently (released Oct 30, 2012)
    -Was happy to pay $8.70 instead of $9.99 (got full credit for the $1.29 I spent on the single) - good job Apple
    -Am now frustrated that "Feel So Close (Radio Edit)" has different Album info, different Album cover art etc - BAD job Apple
    Would love to hear that this is going to be addressed soon - hopefully with a retroactive converter tool too??
    PS  I realize I could manually adjust the metadata for the track to make it match, but I HATE the idea of doing that.  Very clunky solve and I personally would be worried that I missed something or didn't "fully" change everything, the underlying file is not exactly what I would have gotten from the full album version, etc.

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