Apple Remote assistance required!

I've replaced the battery, I've checked my system preferences settings, but my Apple Remote just isn't working anymore. It hasn't been subject to any rough conditions, it's just been sitting on my desk. It's not transmitting any IR signals when I try to point it at my iSight camera, and it's not pairing at all. Is there any hope of getting it to work again?

This is the Mac Pro desktop forum. That model does not have ir remote capability.
Have you tried:
Troubleshooting the Apple Remote - Apple Support
Have you tested the old battery, maybe that was tnot the problem

Similar Messages

Apple Remote Desktop Requiring Serial Number Each Time....

Apple Remote Desktop Admin has suddenly started asking for the serial number every time it is launched. I tried uninstalling and reinstalling - same thing. Last time this happened it required a full reimage of my Mac to get it to work again. This is getting a bit ridiculous. I am running ARA 3.2.2 and Mac OS X 10.5.6. FYI my uninstall was by the book as per Apple's documentation:
rm -rf /var/db/RemoteManagement
rm /Library/Preferences/com.apple.RemoteDesktop.plist
rm ~/Library/Preferences/com.apple.RemoteDesktop.plist
rm -r /Library/Application Support/Apple/Remote Desktop/
rm -r ~/Library/Application Support/Remote Desktop/
rm -rf /Applications/Remote\ Desktop.app
Has anyone else had such a problem with the current version of ARD?
Thanks.
Macbook Pro 2.8 Ghz 4GB RAM 10.5.6

hd/Library/Preferences folder had read only privs for Amin user..
followed these instructions for my audiable.com issue, and it resolved my ARD problem!
http://audible.custhelp.com/cgi-bin/audible.cfg/php/enduser/popupadp.php?p_sid=undefined&p_lva=undefined&p_li=undefined&p_faqid=2962&p_created=11 30971116&psp=undefined#osmac
search Audible Activation Loop at audible.com

Can apple remote desktop be used to assist someone with cognitive disabilities to type on a computer in a different city?

Question: Can Apple Remote Desktop be used to assist someone with cognitive disability to type on an Imac in another city?

You can read about the features of Apple Remote Desktop for yourself and decide whether it would be of help:
http://www.apple.com/remotedesktop/
I can't see how it would help anyone type on a Mac, remote or not, disability or not, but perhaps you have assistance in mind that I'm not envisioning.
Regards.

Remote Assistance for Mac?

Ok regardless I will be geting a Mac in the near future, however I was wandering if Apple has its own version of remote assistance? My parents will probaly be geting one to thats why im asking.

ok. I wasn't sure what you are referring to. in mac land that's called screen sharing. yes, there are a number of ways to do this. the easiest is to use ichat. you just need to get a mobileme account (not free) or a google account (free) or aim account ( also free). then both you and your friend log into ichat and there is an option to ask the other party to share their screen.
there is also built in screen sharing but that's trickier to use and usually requires some router configuration. ichat can be set up in 5 minutes and does not require anything.

Apple Remote Desktop installation serial number is not saved.

I upgrade my Imac and used the Migration Assistant to move the data and the applications. All went well, all applications were moved to the new machine and seem to work properly Except the apple remote desktop.
The problem is when I run Apple RD3, I get a dialog box requiring the serial number which I entered . The Remote desktop then works properly until I close it and then the next time when I try to run the program the same dialog box requests that I re-enter the serial number. The setup process does not maintain that the serial number has been installed.
I hoping that someone will help in resolving this issue.
Thank in advance for any info.
Michael

After searching forum more I was able to resolve this problem by deleting the
/Library/Preferences/com.apple.RemoteDesktop.plist file
The next launch of the RD3 I had to enter the SN again, but this time it worked and remember that it has been done already

Multiple Apple Remotes no longer work with Apple TV!

I've been using Apple TVs since the minute Steve Jobs introduced them in 2007. I bought the 2nd and 3rd Generation Apple TVs the minute each of them were introduced. I've been watching every Apple Keynote Address since they were available online or on CDs from the early 1990s, on my HDTV via my latest Apple TV when that was possible. I watch far more TV through my Apple TV than via my Cable Box, much of it music and music videos from iTunes on my 2006 Mac Pro! But as of YESTERDAY I am seriously thinking of getting another, ANY OTHER manufacturer's similar internet streaming box!!!
WHY??? Because YESTERDAY, for no apparent reason except some programmer's or software engineer's stupidity, my Apple TV stopped working with all but ONE of my Apple REMOTES!!!
Why is that stupid? Because, in my household there are three people who use Apple TV all day, and each of them have an aluminum Apple Remote which they all use to control what the Apple TV is streaming. We have two other Apple Remotes lying around in case one of us misplaces his or her Apple Remote, which happens occasionally. ALL FIVE of the Apple Remotes, just like the beige plastic Apple Remotes that they replaced, always worked with all three of my Apple TVs! Then yesterday, suddenly, only the LAST Apple Remote that was paired with this 3rd Generation Apple TV is able to control it.
I've spent HOURS trying to fix this. This wasn't caused by an Automatic Update to the Apple TV's iOS; there has been no update in recent days. I've got Automatic Update turned on, just as I, a good Apple citizen, have my Apple TV set up to automatically send back Usage Data to Apple. I've rebooted my Apple TV. I've put brand new 2032 button batteries into my Apple Remotes. I pulled the power cord out of my Apple TV for 15 seconds and again for five minutes and then restarted it. As per instructions, I have Unpaired and re-Paired each and all of my 5 Apple Remotes. All to no avail. Only the last Apple Remote that was paired with the Apple TV works! Horrible. And STUPID, if it was a deliberate programming decision and it was introduced in a minor automatic update.
Worse, I've been using the Remote app on my 5th Generation iPod touch to replace ONE of the unusable Apple Remotes, and as of a couple of minutes ago even THAT stopped working with my Apple TV! Well, I was able to fix that fairly easily by pairing the iPod touch Remote app with my Mac Pro and then pairing it again with my Apple TV. But I don't think that solution would be so easy for many non-technologically-inclined users. I also don't think that a $200 or $300 iPod touch is a very acceptable replacement for a $20 Apple Remote, especially since everyone buys iPod touches for totally different uses (I use mine primarily for taking notes using voice-activated audio or video -- it is by far the best device for that purpose out there -- police departments should take note).
I'm hoping that this multiple Apple Remote problem somehow resolves itself, unless it is a hardware problem with my Apple TV. If so, I can hold out until Apple's media event next week, which I HOPE will premiere a new 4th Generation Apple TV, hopefully which will once again allow my five Apple Remotes to all control my Apple TV interdependently, without having to Unpair and Pair each one each time you wanted to use it, requiring you to quit whichever Apple TV app you were using each time, or alternatively to use Sneaker-Net to deliver the one working Apple Remote to each person who wants to use it, which can be difficult since at least one of the users is very ill! (Whew! A long sentence. But I hope you get the point.)
Two days ago, I could never have imagined myself getting a Roku or an Amazon, Sony, Microsoft or some other streaming device. It just proves how fast a stupid little decision (if it was deliberate) can turn EVERYTHING around!

People have a misconception with remote pairing (as does the description on this page -> Pairing your Apple Remote with your computer - Apple Support).
The 1st paragraph is incorrect.
The 2nd paragraph is correct.
"If you have several Mac computers or an Apple TV that use the Apple remote, or other devices with integrated infrared ("IR") receivers in one room, you can "pair" your Apple Remote with a specific Apple device so it doesn't interfere with other Apple devices or IR devices nearby.
Pairing allows you to set the receiving Apple device so that only it can be controlled by one remote. Learn how to pair your Apple Remote"
Pairing sets the device to read only a specific remote.
It does not set a specific remote to work only with a specific device. ie. if you point th remote at another Apple device (that is not paired) it will control it.

Why is it not possible to install apple remote desktop (from appstore bought earlier) on my new imac 21?

why is it not possible to install apple remote desktop (from appstore bought earlier) on my new imac 21?

hello Dahveed, thanks for your reply, i solved it with the help of the migration assistant from another mac - now it works (but before as more info: for my new imac it was not possible to install apple remote desktop from appstore (the install-button not available, the same as installed already...) - and i don't know why...? - is it possible that the reason is the number of owned macs?)

I bought an IR receiver and an Apple Remote, and I can't get it to work. What am I doing wrong?

I bought an IR receiver and an Apple Remote, and I can't get it to work. What am I doing wrong? The receiver is a Lenovo eHome OVU430006/01 USB IR Receiver.

Hello,
You would need to pair the Apple Remote with the receiver. So I would use the generic Mac/PC receiver and follow these instructions:
http://support.apple.com/kb/HT1619
If that doesn't work then check in System Profiler to see if the IR receiver has been recognized by the PowerBook's hardware. You may require the install of drivers for this device to be recognized.
Best of luck

How can I remotely access my computer from a different location on Apple Remote Desktop?

I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

Hi austinmac14,
So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
Also these steps are so one person, can connect to one computer at your work.
Open Airport Utility:
go to the dock
Click on the finder
go to the menu bar
Click on the "Go" menu
Chose "Utilities" from the "Go" Menu
double Click on "AirPort Utility"
Access the Base Station:
Double Click on your Airport Extreme BaseStation that is your internet connection router.
a new window should pop up with your Airport Base Station as the Window Name
Configure Static Address for the computer you want to connect to via ARD:
Click on the internet Icon from the toolbar
Click on the "DHCP" tab
For "DHCP Reservations:" Click on the "+" button
For the "Description" put "ARD"
For "Reserve Address by:" set "DHCP Client ID"
Click the "Continue" button
For "DHCP Client ID:" set "ARD"
write down the number in "IPv4" address field
Click the "Done" Button
Configure routing to ARD computer:
Click on the "Advanced" icon from the tool bar.
Click on the "Port Mapping" tab
Click on the "+" button
for "Service:" Chose "Apple Remote Desktop"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Apple Events"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Login - SSH"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "Update" button.
wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
Configure the ARD computer to use the correct IP address:
Go to the computer you want to be able to remotely connect to
On that computer, Go to the menu bar
Chose the "Apple" menu bar
Chose "System Preferences…"
Click on the "Show All" button
Click on the "Network" icon
For the active network connection, (the connection on the left side with the green dot), click on it
Clock on the "Advanced…" button
Click on the "TCP/IP" tab
for the "DHCP Cient ID: field put "ARD".
Click the "OK" button
Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
Find out what your public internet IP address is.
On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
At this point you should be able to connect to the computer remotely
connect to the internet from another location.
open Apple Remote Desktop
go to the file menu
chose connect to computer using ip address
set the address to the address to the IP address you wrote down for step 6. 2.
use the same password as you used to connect to the computer at work using ARD.
So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
Also some network connections change. When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
Of corse there are ways around this. But that's kind of another conversation.
Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
This option requires no router configuration. It handles DHCP. It's designed to work in as many locations as possible.

Apple Remote App or Home Sharing won't work on iPhone or iPad with iTunes (Win 7)

Hi,
After I updated my Remote App (version 4.0) on my iPhone 5 (iOS 7.0.3) and iPad-3rd generation (iOS 7.0.3) and updated my iTunes (Version 11.1.3.8) on Win 7, I no longer can get Apple Remote App to work or my Home Sharing to work with Music/Videos for shared library.
I've followed every step in troubleshooting for Remote App (http://support.apple.com/kb/TS1741) with system requirements, proper iTunes settings, Home Sharing setup, Network connections, restarting the network router, and checking firewall settings. I've also done every setp in troubleshooting for Home Sharing (http://support.apple.com/kb/TS2972).
I've done multiple combinations of signing out on both iDevices and iTunes with Home Sharing, turning them on in different orders, closing and re-opening the apps and iTunes, restarting the iDevices and my computer. No matter what I do, nothing works.
I've even tried taking my computer and iDevices with me to different routers (work, home, friend's house, etc.) to see if it was a router problem, but no matter what I do it will not work. I am looking forward to getting an Apple TV soon, but if these problems persist, the outcome of that possibility is unlikely.
Are any of you experiencing problems like this? I could really use some help.
Thanks for all your support.

I just ran iTunes Diagnostics (Help --> Run Diagnostics... --> "Check" Network connectivity tests).
I found this:
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
I checked my Firewall settings (Windows Security Essentials) one more time, and it IS enabled for Home/Work (Private) and Public.
I think I'm going to uninstall and reinstall iTunes and see if that helps.

HT1947 Remote app requirements are stated as "software version 3.1.3 or later". I am running 4.2.1 and when I try to download it says 4.3 required. Where can I get the (old) version that runs on my IOS?

'Remote' app requirements are stated as "software version 3.1.3 or later". I am running 4.2.1 and when I try to download it says 4.3 required.
OK, I understand that new versions make use of facilities that come with new versions of IOS, but there is/was a version that runs on 3.1.3 and therefore, I assume 4.2.1. Where can I get the (old) version that runs on my IOS?
The app store seems to ignore all legacy equipment owners, and want me to spend loadsa money to get the latest shiny toy. It probably makes business sense, but I dislike companies that take that approach. This is my first venture into smart phones, and I like the IOS interface, but I'm not sure I can afford the maintenance.

The app store seems to ignore all legacy equipment owners, and want me to spend loadsa money to get the latest shiny toy. It probably makes business sense, but I dislike companies that take that approach.
This is standard for Apple. While there is little official mention of the software support lifespan for equipment, typical support has been about 4-5 years for computers. It strikes me that newer items, especially mobile devices, are not built as sturdily nor do they have the hardware upgrade capabilities required to keep up with newer systems. When we bought an iPhone 4S we were told by the person in the store we'd probably be looking at a newer model in two years. The iPhone 3G could be anywhere from 2 to 4 years old, putting it well into.
As for app availability, Apple typically pulls old software versions from its site when new versions appear. If it is a non-Apple app then I guess it is up to the vendor. It is indeed tiresome but it is not at all unusual. Since I only ever run used Macs, I download current versions even though my computer won't run them, stick them on a hard drive, then I have them when I upgrade to a newer used computer. If you run older equipment you have to learn a different mode of operation to exist with the Apple 'new and innovative' but 'forget about the old' philosophy.

Apple Remote Desktop and Bluetooth

Hi, does anyone know if Apple Remote Desktop can be connected between two computers over a bluetooth equipped Mac computers. Thank you very much.

Does anyone know if Apple Remote Desktop can be connected between two computers over a bluetooth equipped Mac computers.
No, it can't.
can two Macintosh computers use Apple Remote Desktop by Apple Talk or any other form of connection except the internet.
ARD cannot use AppleTalk. The Internet is not necessary, of course, but a TCP/IP network is required.

Homesharing + Apple Remote App on 2 iPads = different display

Hi everybody,
I have the following setup installed at home: An Apple TV 2 + Two iPads. My wife and I are using the devices together, so each of us has their own Apple ID / account ("MyAccount", "WifeAccount") which we are using for our iPads. However, I have entered the same account for homesharing on all devices, so it looks like this:
Apple TV 2: iTunes = MyAccount, iTunes Match = MyAccount, Homesharing (HS) = MyAccount
First iPad (me): Overall: MyAccount, HS = MyAccount
Second iPad (wife): Overall: WifeAccount, HS = MyAccount
We are using the Apple Remote iPad App on both iPads to control the Apple TV 2. However, we have the following issue:
When I use the Remote App on my iPad, I can directly access the music files which are in the iCloud through iTunes Match. "Directly" means I don't need to turn on my TV, i.e. I can see, browse through and select all music files directly on the iPad and they will start playing on the Apple TV.
So I am not streaming from the iPad to the ATV2 (i.e. no Airplay); the iTunes Match songs play directly on the ATV2 as if I were selecting them via TV. So far, so good...
Now, when my wife starts the Remote App on her iPad, she can see and select the ATV2 and she can control it via TV (with swiping and clicking), however, she doesn't see any of the music files on her iPad. This means that she always has to turn on the TV and click through all the options to select music (because that way she can see the files in the cloud), but she can't select them directly on her iPad.
I understand that she doesn't have my iTunes Match account activated on her iPad, however, from my perspective this should not be required., since the ATV2 is logged in to the iTunes Match account and thus we both can select the music via the TV interface - but only I can see and select the files via iPad.
Does anyone experience the same problem and/or has a solution for this so that my wife can select the songs on her iPad as well?
Thanks a lot!
Hobbes

Hi Winston,
Thank you for your answer! I agree that this seems to be a logical explanation, but then it is a strange way of implementation. After all, anyone can access all my music by going through the TV interface with the physical silver Apple remote, regardless if any computers, iPads or iPhones are turned on. So the ATV2 has access to all the music files and also lists them all, however, in the App only I can see them - my wife has to use the TV & remote.
Further, home sharing should enable all my family members to listen to all "my" music. My MacBook Pro provides music via the "physical" iTunes library, my ATV1 provides music via the physical iTunes library (stored on the HDD), my ATV2 provides music via access to iTunes Match.
So now I can access & see all files directly: MBP, MBP via ATV2, ATV1 and of course ATV2.
My wife on the other hand can only access MBP, MBP via ATV2, ATV1 but not ATV2 unless she turns on the TV.
So maybe Apple followed the logic you described when designing home sharing & the remote app, but then they moved from a great implementation on the ATV1 to a "user unfriendly" solution on the ATV2...
Oh, well, looks like I'll be keeping my ATV1 longer than I had expected ;-)

DOES THE APPLE REMOTE WORK WITH THE IPOD TOUCH..? WITHOUT A DOCK..

HI
DOES THE APPLE REMOTE WORK WITH THE IPOD TOUCH 5TH GEN..? WHITHOUT A DOCK..??
THANKS ANYONE

This Apple remote requires a dock since this remote uses IR and the iPod does not ha IR capibility,.
Manufacturer Information
Apple Remote with iPod and iPhone: Please note a Universal Dock is required in order to use the Apple Remote with your iPhone or iPod.
http://store.apple.com/us/product/MC377LL/A/apple-remote?

Does the apple remote work with the ipod touch 4th gen?

Does the apple remote work with the ipod touch 4th gen?

Yes, but it also requires Apple's Universal Dock to go along with it. Otherwise, it is useles.
B-rock

Apple Remote assistance required!

Similar Messages

Maybe you are looking for