Apple Remote desktop connections to anoter compter though the internet

I recently purchased Apple Remote Desktop 3.2 and I was told that it can be used to remotely connect to another computer at my office from my home. I have tried to add it by add computer by address but it comes up with an error message and can not connect. I am sure I have the right IP and user name/password. If you can please give me any documents on how to do this task and or tell me step by step how to do it. thanks I just want to remote log in in to a mac that on another network using remote desktop. Any help would be awesome. Thanks

The subject of connecting ARD via the Internet has been covered here many times already. Search the forum for "Internet" and you should find multiple posts on the topic. You can also look at this web page if it's back on line (it was down when I last tried it):
http://www.starklmc.com/ard.htm
It should help, though you may have to refer to your router's documentation for specifics on opening and forward ports in that particular unit.
Regards.

Similar Messages

Apple Remote Desktop - connect to computer after their password changed?

I have a problem with Apple Remote Desktop which is driving me up the walls.
When I observe or control a computer, Apple Remote Desktop saves the username and password so that next time I'm not prompted for a username or password.
Problem is, when the password on the computer changes and I once again try to control it, Apple Remote Desktop simply comes up with an "authentication failed" message. There is no option to put a new username and password in. I cannot find any option to delete previously stored passwords.
Currently I'm resorting to deleting:
/private/var/db/RemoteManagement/ClientCaches
/private/var/db/RemoteManagement/caches
It is extremely frustrating doing the above each time a computer's password changes!
I must be missing something. Does anyone have a better way of going about this?

Hi Zachary!
Have a look at RealVNC at http://www.realvnc.com/download.html. Install this on your Windows computer and be sure to configure a password for VNC connections. You should then be able to see your XP system in Apple Remote Desktop.
Keep in mind that the VNC software is free (unless you choose to purchase a version with more features) but the Apple Remote Desktop client is a commercial product http://www.apple.com/remotedesktop/.
If you need a different (free) client for your Mac, I suggest using the Microsoft Remote Desktop Connection client found here http://www.microsoft.com/mac/otherproducts/otherproducts.aspx?pid=remotedesktopc lient. This only works with Professional version of Windows XP and not the Home version. Or you can downlod a VNC client for Mac such as Chicken of the VNC found here http://sourceforge.net/projects/cotvnc/.
Hope this helps! bill
1 GHz Powerbook G4 Mac OS X (10.4.4)

Apple Remote desktop connection with different internet network

I did purchase "Apple Remote Desktop"in mac app store, it works well in the same wifi's network but when i try to use different network, but i won't connect.
It said " Please make sure Screen Sharing in the System preference", but it won't works as well.
Please help
Mac OS: 10.9.1
Apple Remote Desktop: 3.7.1

The first thing I'd suggest is that you talk to your network support group and make sure that the necessary IP ports, primarly 3283 and 5900, are open between the two networks. If those are blocked, ARD can't connect.
Hope that helps.

With Apple Remote Desktop How can I change all the computer names

After a re-imaging session?. I would like to not have to visit each station and manually change the computer name.
Is this at all possible using ARD?

Hi
I don't use DeployStudio and know nothing about it. In terms of simply changing the names? Yes. Clearly not in the same way. You could use what's built-in on OSX Server if you have it? System Image Utility allows creation of nbis with an associated workflow that can define workstation names from a pre-prepared list of MAC Addresses and desired names as a Post-Install Action.
This is fairly well-documented in the Server Forum and elsewhere.
HTH?
Tony

How can I remotely access my computer from a different location on Apple Remote Desktop?

I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

Hi austinmac14,
So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
Also these steps are so one person, can connect to one computer at your work.
Open Airport Utility:
go to the dock
Click on the finder
go to the menu bar
Click on the "Go" menu
Chose "Utilities" from the "Go" Menu
double Click on "AirPort Utility"
Access the Base Station:
Double Click on your Airport Extreme BaseStation that is your internet connection router.
a new window should pop up with your Airport Base Station as the Window Name
Configure Static Address for the computer you want to connect to via ARD:
Click on the internet Icon from the toolbar
Click on the "DHCP" tab
For "DHCP Reservations:" Click on the "+" button
For the "Description" put "ARD"
For "Reserve Address by:" set "DHCP Client ID"
Click the "Continue" button
For "DHCP Client ID:" set "ARD"
write down the number in "IPv4" address field
Click the "Done" Button
Configure routing to ARD computer:
Click on the "Advanced" icon from the tool bar.
Click on the "Port Mapping" tab
Click on the "+" button
for "Service:" Chose "Apple Remote Desktop"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Apple Events"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Login - SSH"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "Update" button.
wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
Configure the ARD computer to use the correct IP address:
Go to the computer you want to be able to remotely connect to
On that computer, Go to the menu bar
Chose the "Apple" menu bar
Chose "System Preferences…"
Click on the "Show All" button
Click on the "Network" icon
For the active network connection, (the connection on the left side with the green dot), click on it
Clock on the "Advanced…" button
Click on the "TCP/IP" tab
for the "DHCP Cient ID: field put "ARD".
Click the "OK" button
Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
Find out what your public internet IP address is.
On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
At this point you should be able to connect to the computer remotely
connect to the internet from another location.
open Apple Remote Desktop
go to the file menu
chose connect to computer using ip address
set the address to the address to the IP address you wrote down for step 6. 2.
use the same password as you used to connect to the computer at work using ARD.
So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
Also some network connections change. When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
Of corse there are ways around this. But that's kind of another conversation.
Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
This option requires no router configuration. It handles DHCP. It's designed to work in as many locations as possible.

Apple Remote Desktop version 3.5.1. to version 3.5.2

I originally purchased Apple Remote Desktop version 3.5.1 from the App Store. Apparently Apple Remote Desktop version 3.5.2 has been released. Guess what??? The App Store does not have the update for version 3.5.2. I downloaded the update from the Apple Support Downloads page and installed. Guess what??? Apple Remote Desktop is still at version 3.5.1.
I originally recommended to my mother to purchase a MacBook Pro and I could remote to her computer to undo anything that she has done...laugh. At almost 70 years old, it's a challenge... I was able to remote to her computer for a while and now can't. I guess version 3.5.2 was supposed to fix this issue. She has ARD version 3.5.2 on her computer. We both have Lion version 10.7.3 installed as well.
How am I supposed to get the update for verson 3.5.2 installed? Why doesn't the App Store have the update? Am I not doing something correctly?
Any suggestions would be helpful and I thank you in advance.

If your mom had any kind of issue with her internert connection, Her ISP might have her reset the modem. Some times a power outage can cause a modem to revert to default settings. And any time it a modem is reset to defaults the modem has to be re-configured for ARD.
ARDAgent is the OS built-in tool for remote viewing / controlling the screen. If you want to SSH in, you need enable remote Management Login on your moms computer. (it's in system prefrences, sharing) If you do SSH, ARDAgent can be access from the command line to start/stop/restart and reconfigure ARDAgent. But just like ARD, you need the right ports open on your moms firewall/router to make the connection.
You could check to make sure the firewall is off on your moms computer. (system prefrences, securty, firewall tab) you could have her uncheck Remote Management and recheck it to restart the ARDAgent service. (system prefrences, sharing)
If your moms IP address changes frequently. You could look into a subscription service like DYNdns. It requires software on your moms computer, but basicaly it report to the DYNdns server what ever your mom's current IP address is. And in turn give you a DNS address you can use to contact your moms firewall. some thing like mom.dyndns.com. Even with DYNdns, you may find you need to delete and re-add your moms computer from ARD to connect.
logmein dosen't require DYNdns or port configuration. Because it reports into the logmein servers so there no ports need to be opened.
If you talk to your moms ISP. They would need to open the ports 5900 for UDP and TCP. Along with 3283 for UDP and TCP. MAlong with 22 for TCP (SSH and file transfer). And of corse when they open the ports they need to route to your moms computer consistently.
I'm surprised they would help you with this. I don't think my ISP would be as acomidating.

Timbuktu vs. Apple Remote Desktop

Hi gang,
Timbuktu Pro gives me the ability to access an unlimited number of machines behind a NAT router, because I can change the port that Timbuktu listens to on each machine behind the router & then configure port forwarding on the router to point to each machine.
Can I do the same with Apple Remote Desktop? I'm intrigued by the fact that I don't have to purchase & install a client copy of ARD for each machine that I want to connect to, but sometimes I have 10 or more computers behind a NAT router that I need to reach.
Thanks!
Scott

I am not aware of any setting that would allow that like Timbuktu. I use both, frankly, for their relative strengths, in my gradeschool computer lab. But if it helps at all, I have the school router configured to I can reach my lab admin eMac with Timbuktu from home, and then I can work on the lab eMacs with ARD from the admin eMac, and I can also reach the PCs throughout the school (if need be) with Microsoft's Remote Desktop Connection from the admin eMac. Works pretty darn well.

How can I improve the performance of Apple Remote Desktop?

Apple Remote Desktop is very slow (refresh of the screen). Hown can I improve speed?

Like Dave said, you can lower the colors. You can also set a lower screen resolution on the client your connecting to.
There are things that can slow down ARD. For instance: copying files over the network, Watching youtube, listening to streaming music, Downloading files, video chat, audio chat. Or an active time machine backup running to a time capsul.
If you have the option of using your wired network over wireless. And your wired network is faster; then you could try using the wired network.
If your computer and or the client computer is on wireless, you could try moving the computers closer to the wireless access points. Do the computers have 1 bar , 2 bars, 3 bars or 4 bars in airport menu?
Are you using ARD at home on a small network? OR are you on a larger buisness network?
If your on a small home network. You could look at your router to find out if it's 802.11 a, b, g, or n.

Remote Desktop Connection Help?

I have a new Macbook Air and need help with an RDP connection to an exchange server at my work. I have tried MS RDP (both the current interface and the beta) and cannot connect. I don't seem to be able to find the set-up or application Apple Remote Desktop on my box I get the VPN working but no RDP. Please help and if possible provide tools and instructions. THink of me and new user, please. THis is important because I am working on my company to begin replacing the marketing and training department PCs with macs. HELP PLEASE

arbee wrote:
They don't use VPN to my knowledge. Basically, they told me to get a Windows box. Not exactly the solution I wanted to hear. Thanks for the reply.
Well, I guess you could install Windows in Boot Camp. If you didn't want to be forced to reboot all the time, then Windows in Parallels of Fusion. Both will run Windows in full screen, if desired. Or just display the RDC window for a more "Mac like" experience. (i.e.: "Unity Mode" in Fusion. "Coherence" in Parallels.) I offer those suggestions because I don't hold much hope of Microsoft updating the Mac RDC client since it's lacked this feature through several versions of Windows. (Vista, Win7, Windows Server 2008 & Windows Server 2008 R2.)

Time Machine & Apple Remote Desktop don't play nice together

Hi there. Running 10.5.4 Server on a headless Mac Pro 8-core Xeon.
Thought i'd see how well time machine works as an incremental backup solution for my server. I use ARD to access the server. When i enter time machine using ARD i get some buggy glitchy version of time machine with no timeline or clear indication of where the controls are. Utterly unusable.
Any tips as to how to get these two magical pieces of software to play nice together?
in community,
~joel

When attempting to access Time Machine on a headless Mac over Apple Remote Desktop, a common complaint is that the GUI (graphical user interface) does not appear, though it does function if you guess where the buttons are.
To force the screen to redraw, just drag any file/folder from your local desktop into the Remote Desktop window, as if you were copying the file to the remote machine. You don't have to release the icon, but the screen should redraw with the Time Machine controls now visible and functional. Not all of the visual effects work, but you can browse past archives and perform restores with ease.
Keywords: Time Machine, ARD, Apple Remote Desktop, Headless, no monitor, no display, Mac Mini, Server
Enjoy.

HP LaserJet Pro MFP M127fn and Remote Desktop Connection

So, my pc operates on Win7-64bit. I use Remote Desktop Connection to log in to the company server, running on MS Server 2008. I purchased the HP MFP M127fn today after confirming that it is compatible with both OS listed above. I successfully installed it directly to the server via usb cord - to make sure the correct drivers downloaded to the server. I was able to test-print and print from an app while physically connected to the server. I then disconnected the printer from the server and successfully connected it to my local pc. I can test-print and print from an app on my desktop. When connect to the server via RDC, it recognizes the MFP M127fn as my default printer, and sends a print job to my local pc. I can see the job in the server print queue, I can see the print job in queue on my desktop....it spools, then says it prints, however no actual print job ever materializes.
If I select to print to the MFP M127fn fax from the server, it will open the fax window on my desktop, allow me to enter a phone number, and will dial out and send the fax. So, that driver is functioning properly.
So, my question is this: If the printer and fax claim to be successfully installed, why do I not get the print job that is sent via the server and appears in my local print queue? I get no error, either on the server side or the local desktop. They both truly think the job has printed.....but no paper ever comes out.
Our company has used several other HP printers over the years with this same set-up and have never had a problem until now. The last one was also an HP MFP - the CM1312. So, I am now completely stumped by this. I called HP support and was routed through 4 different areas before I was told that no one had a clue what the problem might be. I then called the Easy-Tech desk at Staples, where I bought the printer, and was told that it was most-likely a hardware issue and I should return the printer to swap it out for another one. If nothing would print at all, I would agree it's hardware. But, as I can print locally, I'm more-inclined to think it's driver-related......any suggestions?

Hi,
The M127fn uses the PCLmS printing language which is a lightweight printing language, a such is not supported for RDP printing.
As a reference you may find the following socument about Citrix, Terminal Services and RDP Printing, as you may find listed the M127 is not supported for a such:
http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa0-8465enw&404m=secure-erc
That is clearly not an harware issue, however I suggest returning the printer and replacing it with a different model which better feet such a task.
The M225dn as an example uses a PCL 6 print driver and should provide a better feet for RDP printing using HP UPD.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Remote Desktop Connection - internal error

My laptop is running Windows 8.1 and since yesterday has starting giving problems when connecting to remote PCs using Remote Desktop Connection.
It asks for the password and then shows 'Configuring remote session' for about 30 seconds and then displays 'An internal error has occurred'. Another PC on the same network is able to connect to the remote PC without problem. I've tried connecting
to four other PCs with this laptop and two work and three don't.
I've tried changing various settings such as bitmap caching and clipboard sharing etc. Nothing makes a difference.
I've also used system restore to reverse recent windows updates and that hasn't helped either.
Any ideas?
What can cause 'An internal error has occurred'? Will it be writing to a log somewhere that I can look at to find further information about the error?
Thanks
Andy

I'm not sure if you meant there could be a problem with the user profile on the laptop or the one on the server I'm trying to connect to?
However, it seems to be the latter. I just created a new user account on the server and can now remote into it from my laptop. If I try the original user account again (Administrator) then I get the internal error message. Other client
PCs can still log-in to the server using the same Administrator account without problem.
Is there something I can do (either to client or server) to clear the fault with the Adminstrator account without wiping that account on the server?

Remote Desktop Connection - Windows Network Level Authentication

Hi
I'm trying to find a piece of Remote Desktop "Manager" software for Mac which supports Network Level Authentication (NLA). When NLA is enabled on a Windows Server I am unable to connect via CoRD or Royal TSX.
The reason I say "Manager" is because I have many, many windows servers I need to connect to and so I like to use software such as the above to save a list of all the servers for ease of access - this saves me having to type in the name of the server each time.
At the moment, for those servers with NLA enabled, I have to fire up Remote Desktop Connection for Mac and enter the name. I realise I could save this each time but then I would have LOADS of shortcuts.
Any ideas/proposals on pieces of software that can cater for this?
Thanks!

Hi!
Royal TSX actually supports NLA but you have to use the FreeRDP plugin instead of CoRD and enable the setting in the advanced settings of your RDP connection.
cheers,
felix

Apple Remote Desktop Update w/o ARD

Software Update pops up "Apple Remote Desktop Update 3.3.1" on both of our Macs. We do not have Apple Remote Desktop on either computer. I am in the habit of installing any update that shows up but this one is a puzzle. I guess it wouldn't hurt to click install since it wouldn't find anything to update. What goes?
Bob

In every Mac, there's a component called ARD Agent. What it does is that it allows your computer to be added onto a Apple Remote Desktop list. That update updates the agent because when Apple releases a software update for the real Apple Remote Desktop, the other components need to be up to date as well in order to work properly. I don't know if this is the correct explanation, but I guess this is roughly how it works.
Message was edited by: I love my macbook!!!!

Updating Acrobat using Apple Remote Desktop

I'm pretty sure I already asked this yet I can't find the post so I need to ask again.
I need to update Adobe Acrobat 9 and Adobe Reader 9 remotely - without having to touch every Macintosh the software resides on. I would like to create a cumulative package and install updates using Apple Remote Desktop. I have looked at the Enterprise Deployment software and documentation, yet I don't use Adobe Creative Suite - I only use Adobe Acrobat 9 and Adobe Reader 9.
I have users with varying versions of Adobe Acrobat 9 and Adobe Reader 9, so downloading one version update won't work. What I need is a cumulative updater containing updates from 9.0 through 9.4 for both products that can be deployed via Apple Remote Desktop.
Is this possible and if so, how?
Thanks for any assistance.

We have the same problem. We can mass desploy CS5 with a package made with the Adobe Application Manager Enterprise Edition application. But Acrobat is not supported by AAMEE. Making my own package based on the information on http://www.osxdeployment.info/wiki/CS5_Repackaging_Guide doesn't work for us.
We have more than 300 Macs and it's impossible to do the installation manually.
Adobe should provide a standard pkg for Acrobat Professional 9.3 (part of CS5 DP & WP Suite).
FYI a trial of Acrobat X is nowhere to be found for Mac: https://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro

Apple Remote desktop connections to anoter compter though the internet

Similar Messages

Maybe you are looking for