Apple replaced my hard drive (macbook pro 2011). Now I am unable to buy/download ilife from the apple store "on this computer". Any ideas as to why?
Apple replaced my hard drive (macbook pro 2011). Now I am unable to buy/download ilife from the apple store "on this computer". Any ideas as to why?
Thanks for your help in advance!
If the computer shipped with Snow Leopard then you would have received an install DVD for iLife with the computer.
Similar Messages
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apple replaced my hard drive (1tb seagate) and now I can't access my Microsoft office because the license was compromised. is this fixable? or will we be adding this to the list of lawsuits..
You can reinstall MS using your install disk(s) and the original registration key(s).
As for your threat, you might want to read the Software License Agreement as well as the Hardware warranty. They are available here:
http://www.apple.com/legal/sla/
Here is an excerpt from the SLA:
8. Disclaimer of Warranties. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, USE OF THE APPLE SOFTWARE AND ANY SERVICES PERFORMED BY OR THROUGH THE APPLE SOFTWARE (COLLECTIVELY “SERVICES”) IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. EXCEPT FOR THE LIMITED WARRANTY ON MEDIA SET FORTH ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APPLE SOFTWARE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND APPLE AND APPLE'S LICENSORS (COLLECTIVELY REFERRED TO AS “APPLE” FOR THE PURPOSES OF SECTIONS 8 and 9) HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE APPLE SOFTWARE AND SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. APPLE DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE APPLE SOFTWARE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE APPLE SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE APPLE SOFTWARE OR SERVICES WILL BE UNINTERRUPTED OR ERROR- FREE, THAT ANY SERVICES WILL CONTINUE TO BE MADE AVAILABLE, THAT THE APPLE SOFTWARE OR SERVICES WILL BE COMPATIBLE OR WORK WITH ANY THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES, OR THAT DEFECTS IN THE APPLE SOFTWARE OR SERVICES WILL BE CORRECTED. INSTALLATION OF THIS SOFTWARE MAY AFFECT THE USABILITY OF THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES. YOU FURTHER ACKNOWLEDGE THAT THE APPLE SOFTWARE AND SERVICES ARE NOT INTENDED OR SUITABLE FOR USE IN SITUATIONS OR ENVIRONMENTS WHERE THE FAILURE OR TIME DELAYS OF, OR ERRORS OR INACCURACIES IN THE CONTENT, DATA OR INFORMATION PROVIDED BY, THE APPLE SOFTWARE OR SERVICES COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE, INCLUDING WITHOUT LIMITATION THE OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL, LIFE SUPPORT OR WEAPONS SYSTEMS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY APPLE OR AN APPLE AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE APPLE SOFTWARE OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.
9. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL APPLE BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE APPLE SOFTWARE AND SERVICES OR ANY THIRD PARTY SOFTWARE OR APPLICATIONS IN CONJUNCTION WITH THE APPLE SOFTWARE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Apple's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose. -
So I just got a message from Apple saying
"Your Apple ID was just used to download Podcasts from the App Store on a computer or device that had not previously been associated with that Apple ID"
I am new to Apple products and signed up to the app store about an hour before but have not downloaded any apps yet.
I also turned on iCloud Drive.
Neither of these are Podcasts and I do not have any Podcasts on my device.
The message is a really poor warning, it could for instance list the IP address which would immediately tell me if it was me.
It could list what type of device it was.
It could list what Podcast was downloaded.
But no, just some random message, probably generated by the really bad default iPhone settings that put ease of use before security.
I have a long complex password that I do not want ot have to change just because Apple generates a stupid message.
On Google you have a log of all logins and devices, is there something similar with Apple, so I can figure this out?Kroll17 wrote:
I don't know, I thought it was pretty clear
"was just used to download Podcasts from the App Store"
it said it was used to download a Podcast from the App Store
I have not down downloaded any podcasts and there are no podcasts in the podcasts app, of course if Apple were to list the podcast that was downloaded, the IP address and the device it might help one dismiss the message.
I am running the latest v8.1.1 although how the version of my OS related to a message generated by Apple servers is beyond me, unless my device is not authenticating properly so Apple thinks I am someone else but then as I have not downloaded any Podcasts that would not seem to be the issue.
It does NOT say you downloaded a podcast. First, podcasts are not downloaded from the App Store; they are downloaded from the iTunes store.
It's very clear to me; the app named "Podcasts" was downloaded, not a podcast. "Podcasts" is a app provided by Apple for managing and downloading podcasts. -
I keep receiving :
Your Apple ID, ********@*******.***, was just used to download xxxxxxxx from the App Store on a computer or device that had not previously been associated with that Apple ID.
You may also be receiving this email if you reset your password since your last purchase.
If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple
Apple has been no help, Mac Store has been no help.
Only iPad 2 & home computer authorized for downloading.
Anybody have an answer/same problem?
Thanks !
<Email Edited By Host>I'm having a similar problem. I had previously (over a year ago) purchased 2 episodes of Law & Order. Then about 2 months ago, I purchased the 3rd season of Sons of Anarchy. When I downloaded these episodes to my iPad, about a dozen full seasons of various shows popped up, too. No money was removed from my iTunes account & theses particular shows aren't in my iTunes library on my desktop. I've tried every which way to delete them from my ipad, but can't. I went to the Apple store & they suggested I contact expresslane.apple.com for help. I submitted my problem, via email Friday, as they asked, but have not received any response. Any suggestions on how to get rid of these "phantoms?".
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I have a MacBook Pro with Snow leopard (10.6.8). Downloaded Lion from Aplle store and got a bill but no upgrade. Bad hearing can't use telephone to support. Apple store can't help. CASE NUMBER: 19*****63.
I am hard or hearing and can't use the telepohne support and live on an island and can't get to a shot to buy the Lion.
<Case Number Edited by Host>Try d/ling again. In the App Store, option-click the tab
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My MacBook Pro came with Lion pre-installed so I can't re-download it from the app store. Is it possible to get the installESD.dmg file and how can I get it if I can't re-download Lion in Apple Store option?
FYI Mac OS X is not designed to be installed on additional Macs, unless you purchased it from the App Store, in which case you can make as many copies as you wish and install it on as many Macs as you own.
From the Recovery Disk Assistant -
Notes
If the computer shipped with OS X Lion or Mountain Lion, the external recovery drive may only be used with the system that created it.
If the system was upgraded to Lion or Mountain Lion purchased from the App Store, the external recovery drive can be used with other similarly-upgraded systems. -
In Mail 7.3 on my Retina MacBook Pro on OS 10.9.4, how can I type from the keyboard into a mail message using the Apple Symbols font?
When I select the Apple Symbols font from the list accessed from under Format/"Show fonts"/collection-all fonts/Apple Symbol, and then continue typing, I get normal letters, if in a slightly different font.
How can I type using the Apple Symbol font? I want to use that font to include keyboard and cursor selections of actual screen symbols to help write easily understood explicit computer lesson emails to my 92 year-old mom from a few hundred miles away.
SteveIn Mail 7.3 on my Retina MacBook Pro on OS 10.9.4, how can I type from the keyboard into a mail message using the Apple Symbols font?
When I select the Apple Symbols font from the list accessed from under Format/"Show fonts"/collection-all fonts/Apple Symbol, and then continue typing, I get normal letters, if in a slightly different font.
How can I type using the Apple Symbol font? I want to use that font to include keyboard and cursor selections of actual screen symbols to help write easily understood explicit computer lesson emails to my 92 year-old mom from a few hundred miles away.
Steve -
I have just downloaded iPhoto from the app store. The photo library from my old laptop was backed up on an external hard drive and I retrieved the photos from there. Now when I open the photos on my new Mac Book Pro, they are small - am I missing something?
I am using 10.8.2 Mountain Lion btwI dragged the Photo library icon from the backup drive on to iPhoto on the laptop
That means you imported one Library to another.
Never import one Library to another. Every version and thumbnail is imported like a distinct photo, you lose all your Albums, Keywords etc., the link between Original and Previews is destroyed, the non-destructive editing feature is ruined and so on. In summary: it's mess.
So the reason you're seeing small photos is because you're seeing the iPhoto thumbnails from the back up library.
So, what to do?
Do you still have the back up? If so, trash this bunged up library and restore from the back up again. HOw to restore will depend entirely on how you made the back up, but no version of restoring includes importing the library.
Regards
TD -
I downloaded Lion from the App Store on to my iMac and did not save it to a thumb before installing. Do I have to buy it again to install it on my Macbook Pro and iPad, or is there another way to do that?
All my electronics are about a year old. iPad is Model MB293LL (4.2.1) only wi-fi - no phone.
MacBook Pro is OSX 10.6.8 Build 10K549. Also have an AT&T iPhone that I basically use as a Palm, since I changed carriers.
Thank you for your help.
ps: I got an error message and it looks like this did not get posted the first time. 2nd try.Open the Mac App Store on your MacBook Pro
Hold the Option key and click on “Purchases”
Hold the Option key and click on “OS X Lion” from the purchased app list
“Installed’ should now say “Install” which allows you to download OS X Lion.
This assumes you are using the same Apple ID on both computers.
Lion does not get installed on an iPad. It runs iOS. -
hello everyone! i have a new macbook pro and i want to download aperture. my app store says it is already installed (on my old macbook pro). how do i install aperture from the app store in this instance please?
Are yoy sure that Apeture is not in the Applications folder of the new system? If it is move it to the trash and the App Store will let you download Aperture from it.
You will need to make sure you use the same Apple ID you used to purchase it in the past.
regards -
I have downloaded mountain lion from the app store on another computer. I have then gone to find it in "purchases" in the app store on my own macbook pro and it just comes up as "you have not purchased any apps" how to I get my mountain lion?
Mac App Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4928 -
My hard drive had some issues and all of my music videos are gone. The itunes store is charging to download them. How do I get them re-downloaded?
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
Also see this migrate iTunes library post by turingtest2 -
I upgraded Windows 7 to Windows 8 with iTunes installed. Now my iPhone 4S is no longer recognized in iTunes. Connecting the iPhone with USB sends me directly to the MS app that downloads pictures from the iPhone. Suggest this is a question of missing Apple driver for Windows 8, iTunes and iPhone. MS does not care! This seems to be a general problem with Windows 8 that a number of drivers that used to work with Windows 7 now do not work, ie. iPhone to iTunes, HTC to HTCSync, Samsung to Kies etc. I need this connection to work in order to syncronize with Outlook and my iTunes library.
diesel vdub wrote:
Maybe it would have been a better idea to confirm that iTunes is supported in Windows 8 before buying a computer with that Operating System.
There will be a new version of iTunes released this month... no one forced you to upgrade prior to a supported version of iTunes being released.
Like the fact that you just called most of us stupid there -
I have Mac OS X Version 10.6.8 ,I want to buy the updated operating system that puts iMessage and Facetime on my Macbook Pro. What should I search for, and then purchase, in the App Store?
FaceTime can run in the version of OS X that you currently have. To get Messageyou need Mountain Lion. The protocol used by Messages is iMeassage.
The question is does your MBP meet the specs for Mountain Lion.
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Your Mac needs:
OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory
8 GB or more of available space -
I have a MacBook running OS X v10.6.8 and I'm trying to upgrade to Mouton Lion but I can"t download it from the app store. It says I need a intel core duo which i have. does anyone know whats happening here?
Check that your computer is compatible with Mountain Lion.
To check the model number hold down the option/alt key, go to the Apple menu and select System Information.
MacBook (Late 2008 Aluminum, or Early 2009 or newer) model number 5,1 or higher
MacBook Pro (Mid/Late 2007 or newer) model number 3,1 or higher
Your Mac needs:
OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory (More is better - 4 GB minimum seems to be the consensus)
8 GB or more of available space
If your computer isn't compatible, you might be able to upgrade to Lion.
Computer Compatibility - Lion
Check to make sure your applications are compatible. PowerPC applications are no longer supported.
Application Compatibility
You can also check which applications are PowerPC by going to the menu, select About this Mac, click on More info…, then click System Report and select Software/Applications.
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