Apple Singapore Keeps Canceling My iPhone 5 Order

Hi,
Apple Online Singapore keeps canceling my order of iPhone 5 - a gift for my mom and dad for their anniversary (they are still using the 3G iphones.)
The first one being I used my husband's credit card (we wanted the credit points for the purchase). They informed me that my husband already bought during the pre-order period (one for him and another one for me.) Understanding their policy of "Limit 2 per customer", I did not complain. So I decided to order again, using my own credit card and Apple Store credentials - this is my first time to actually purchase from the online store as typically my husband buys for me. Just yesterday, Apple canceled my order again - receiving the same email that says "Apple is unable to fulfill orders that exceed the quantity limit per customer." I gave their customer service hotline a call again, and they are unable to explain why the 2nd order got canceled. I requested them to reconsider my order, as I believe it complies with the limit. The polite CS rep said he will submit a request but it will take 2-3 days to be assessed, and not sure if approved, and that the delivery date will be moved depending on the approval date. The 1st order's delivery date was 1st November, the 2nd one was 5th November. My parents wedding anniversary will be on the 10th. The Online Store is again closed for orders and I am worried that either the delivery date slips (if approved) or I am not able to buy the phones anymore since Apple might cancel it again. I am frustrated that I cannot find any contacts to Apple to complain about this and that we have to be at the mercy of their ordering system/staff to purchase the devices. Why do I have to go through all this hassle even though I followed the store policy? They cannot even approve my order right away when I called when my credentials are obviously valid. Sigh. If only the items are available on the retail stores here (and they said not sure when it will be avialable).
Anybody can point me out where to complain or voice out my concerns to Apple? Or anybody from Apple Customer Relations? I cannot find any link on Apple's website to send this concern. I feel like Apple Singapore is short of customer service standard too.
Thanks to all and have a great weekend.

Apple has already reactivated my order after a few follow-up calls. ;-)

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