Apple Store flaw ? Limit two per order = Limit two per customer ?

I have previously bought 2 iPad during US launch date(Online) while visiting in US and later moved to Canada and purchased 4 orders(2 each) of iPad in Apple Store Canada(Online) during its launch date. All my order has been canceled due to purchase of more than 2 iPad. When you navigate the apple online store, first it mentioned 2 per order and when you add 2 ipads to the cart and checkout , there is nowhere mentioned about 2 per customer. So now I am left with no iPad in Canada. Customer serivce says doesn't matter Canada or US , its only limited 2 per customer per year.
Am I being treated fairly or is this bs?
So this is what the customer service have to say :
- 1 customer can only purchase 2 iPad in a year , does not matter anywhere.
- purchasing multiple ipad would be detected as reseller and all order will be canceled
- they found that I purchased 2 ipad in US couple weeks ago and therefore no longer eligible to purchase in Canada or anywhere else, doesn't matter if you are reside in Canada.
- once order been canceled by the system, can not be restated
iPad 3G in US is AT&T and Verizon
iPad 3G in Canada is Rogers/Bell/Telus
Message was edited by: DrAeroSpace

Whether you're being treated fairly or not will depend on who is being asked. If you ask the person who's been waiting for an iPad 2 for days, then Apple limiting you to two iPads total for now rather than letting you purchase two every time you order is quite fair. You obviously will have a different viewpoint. I'm certain that any restrictions will be lifted once the supply catches up with the demand, something that may take some time (the problems in Japan won't help matters).
Anyway, these forums are for technical questions, not Apple policy complaints. Do you have a technical question that we, your fellow users, can help you with?
Regards.

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Camera not working, no apple store in Lima

Dear all
Thank you in advance for your help and pleas, hope you all can excuse my english...
So here is my problem:
1) Two weeks ago I bought an brand new iphone 4 in the US. The iphone was brought to Lima, Perú where i currently live.
2) The camera is not working and searching the web has made prety clear that is because of a hardware issue
3) There is no apple store in Lima and when i ask apple what to do they give me the contact number of the two telephone companies that work here (but they didn´t sell the phone to me so wont take care of solving the problem).
4) Can´t contact apple care number from Lima
Any ideas?
Best regards
Javier G.R.

Found this. Looks like an Apple Authorized Reseller.
http://www.aeromental.com/2007/12/20/apple-store-en-lima-peru/
You might just try doing a search for iPhone resellers or repair services in your area.

How can i pay on the apple store online with two credit cards, with two different billing addresses

I will be greatful if you could answer me this question...
How can i pay on the apple store online with two credit cards, with two different billing addresses?
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On the Apple Store "Payment & Pricing" page it states:
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I'll buy an MBA (non-base version) and i'd like it to be delivered to one of chicago's apple stores.
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I'll buy an MBA (non-base version) and i'd like it to be delivered to one of chicago's apple stores.
My problem is that i'll stay in chicago for 2 days and any delay on my mac delivery would lead to a big problem for me.
My mac should take 12 days to be delivered so i was thinking about placing the order 15 days before my stay in chicago, just to be sure to find it.
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Downloaded files from Apple store are in completely wrong order

I downloaded Bach's Goldberg variations from Apple store. It is a 30-track piece, and the order is completely garbled. Manually rearranging it is a tedious task with frequent mistakes. Any quick was to do this ??

Thank you for the reply. I have actually done all these things. I am very specific with my tags, probably to the point of being anal about it. I'm in the habit of selecting all the songs of an album and setting the fields that should all match at the same time. This usually includes the album name, genre, album art, gapless (if applicable), and the number of tracks (the track "of" field), though not always the artist. Many of my albums are compilations, and these seem to have the problem more frequently.
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[IMG]http://www.pixentral.com/hosted/1hjNWXPl3ShqWiCOkMs1ysC1pYUJ0_thumb.jpg[/IM G]
And here is a "get info" view of all the tracks on this album:
[IMG]http://www.pixentral.com/hosted/1n9pGvMmVmD567V8qLhKw2UYwg77J51_thumb.jpg[/ IMG]
The album that prompted the post this morning got me so frustrated that I unloaded my own MP3s from iTunes and re-ripped the discs with iTunes itself. I don't like doing this, but it seems to be the only way to make the tracks appear in order.
I'll supply any other information you may want in relation to this problem, I'm very motivated to get this fixed.
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Do I have to line up at 8am at the Apple Store to get my pre-order?

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Sorry for your frustration, but you are NOT addressing Apple here. This is a user to user forum and no one here is Apple, nor will Apple respond to you via this forum.

How long will a local Apple Store keep an Ipad Air ordered online for me

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I would call them and ask. No one here will know exactly what they'll do since this is a user to user forum.

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Frustrated with Apple Service and Apple Store... Lemon Law?

Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.

I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87

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Hi All, I've been on assignment abroad for 6 months and will be coming back to the States for a few days and want to pick up a 15/17 MBP....quick question, are the glossy displays typically available in stock at the Apple Stores or are they special order? Thanks....

I have yet to see one in stores. I received my MBP with a glossy screen a few days ago. I think it is 100% an improvement over the matte. I get hardly any glare, and have already tested it outside in full sunlight. Inside, glare is practically a non issue. I'm surprised at all the people who won't even give it a chance.
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I didn't imply anything; I simply explained the terms of the ToU here because you had not specified what you were trying to do. Most such related questions are about copying protected content and I would not appreciate having my post removed with the obligatory email from Apple because I violated the ToU. In any case, you can find dozens of threads googling (or here) about the newer burners being slow copying content if it is protected. FWIW, if the DVD was produced by a commercial outfit, they may have used some sort of protection or an unusual file format - that problem has been discussed here previously.
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Are Apple Stores in the US filled with noise?

I have a MacBook that has serious problems with its fan. The thing is always spinning and makes a whiney, grindy noise.
I've taken this machine in to the Apple Store in Tokyo two times to demonstrate the problem. But the "Geniuses" can never heard the fan noise.
Why not? Because the store has LOUD MUSIC constantly blazing from speakers mounted in every corner of the store. This is a tactic that I guess Apple believes makes the shopping experience exciting, but to me its annoying and makes it nearly impossible to get issues resolved with the "Geniuses." Half the time, you have to nearly shout for them to hear what you're saying. It's like trying to conduct business in a rock 'n' roll nightclub.
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GeeKay

Yes it is in the U.S. too. I would ask them if they have a quiet room in the back. If not, suggest to their manager that they get a soundproof room because some things must be listened to in a quiet room to detect such as fans, scratching hard drive and optical disc platters, stuck eject mechanisms, and the famous POST startup test (on Intel Macs, 1999 to 2005 Macs, pre 1999 Macs) and power supplies which have shorts usually only emit sounds that can be heard in a quiet room. Sometimes they are too noisy to detect the startup chime, which can be a real problem when resetting the PRAM, as you don't want the PRAM reset to go through too many startup chimes.
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http://support.apple.com/kb/HT4627

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Apple Store flaw ? Limit two per order = Limit two per customer ?

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