Apple support is unable to fix Purchases problem on iOS for me.
Hi,
I phoned Apple support as I am unable to view my Purchases on the App Store on any iOS device. I have a iPhone 4, iPad 2 and iPad 3.
None of these devices will display my Purchased items in the App Store. I can only view them on my PC with iTunes.
Apple said they could not help me on the phone and asked me to email support via Apple Express. I did this and was given a case number.
I received the following email today from Apple and so I am now stuck with a permanent problem that can not be fixed.
This has nothing to do with my devices. It has something to do with my Apple ID, and they can not fix it.
I wonder if I am the only person to have a broken Apple ID that can not be fixed.
Sean
Sean, I am sorry to say this but as an iTunes Store advisor, I specialize in assisting customers with issues related to iTunes Store accounts and purchases. Apple technical issues are beyond my area of expertise, I do not really have the resources or tools needed to best assist you with this issue. I hate being re-routed, but as an Apple Store customer I want to ensure that you're directed to the correct technical support team to make sure you receive the efficient and quality answers you deserve. I appreciate your understanding, let alone your patience in resolving this issue.
If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support. The technical Advisor can also assist you in determining what option might be most helpful to you in this case. To find the appropriate phone number, please visit:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
Sean, I apologize for the limited technical assistance I could provide today. However, I trust that, with the help of our Technical Support Team, a quick and an easy resolution could be found for you. Thank you for being a valued customer. Have a great day!
My download speed during this test was 6.63 MB so fast enough for the App Store.
This youtube movie shows what happens: http://m.youtube.com/#/watch?v=jPa_W0PrL5c
The App Store is generally very slow.
Sean
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