Apple support says brand new iMac is too old to provide support

Why when I have a brand new iMac OSX 10.8.3 on entering the computer's id number Apple support states that it is too old to provide support?

Call Apple Customer Support and ask them for clarification on this issue.
Allan

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              iMac - model: iMac14,1
              1 2.7 GHz Intel Core i5 CPU: 4 cores
              8 GB RAM
    Video Information:
              Intel Iris Pro - VRAM: 1024 MB
    System Software:
              OS X 10.9.2 (13C64) - Uptime: 0 days 6:34:53
    Disk Information:
              APPLE HDD HTS541010A9E662 disk0 : (1 TB)
                        EFI (disk0s1) <not mounted>: 209,7 MB
                        Macintosh HD (disk0s2) / [Startup]: 999,35 GB (548 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. FaceTime HD Camera (Built-in)
              HP Deskjet D2300 series
              Western Digital Ext HDD 1021 2 TB
                        iTunes backup (disk2s1) /Volumes/iTunes backup: 1,1 TB (142,21 GB free)
                        Archive (disk2s2) /Volumes/Archive: 900,26 GB (490,8 GB free)
              Western Digital Ext HDD 1021 2 TB
                        iMac backup (disk1s1) <not mounted>: 899,97 GB
                        iTunes (disk1s2) <not mounted>: 1,1 TB
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Launch Daemons:
              [System] com.adobe.fpsaud.plist 3rd-Party support link
              [System] com.adobe.SwitchBoard.plist 3rd-Party support link
              [System] com.bombich.ccc.plist 3rd-Party support link
              [System] com.bombich.ccc.scheduledtask.B7A50B7A-D119-42A1-8C3E-EDF408B7B87E.plist 3rd-Party support link
              [System] com.bombich.ccc.scheduledtask.DC273830-C535-44B5-B601-D0F0504330F4.plist 3rd-Party support link
              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
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              [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [System] com.oracle.java.Java-Updater.plist 3rd-Party support link
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              [not loaded] com.bombich.ccc-user-agent.plist 3rd-Party support link
              [not loaded] com.google.keystone.agent.plist 3rd-Party support link
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              iTunesHelper
              Mailplane 3
              TinyGrab
              Dropbox
              TextExpander
              Skype
    Internet Plug-ins:
              FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
              QuickTime Plugin: Version: 7.7.3
              Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update
              AdobePDFViewer: Version: 10.1.1 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
              JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
    Safari Extensions:
              1Password: Version: 4.1.0
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
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              Flash Player  3rd-Party support link
              Java  3rd-Party support link
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              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
              Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
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                        Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
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                        Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              /Applications/Microsoft Office 2011
                        Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              dynamiclinkmanager:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              dynamiclinkmediaserver:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
    Time Machine:
              Skip System Files: NO
              Mobile backups: OFF
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 930.71 GB Disk used: 420.35 GB
              Destinations:
                        iMac backup [Local] (Last used)
                        Total size: 838.16 GB
                        Total number of backups: 21
                        Oldest backup: 2014-01-05 03:58:08 +0000
                        Last backup: 2014-04-13 19:28:15 +0000
                        Size of backup disk: Too small
                                  Backup size 838.16 GB < (Disk used 420.35 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                   3%          iMovie
                   3%          PhotoStreamAgent
                   3%          iPhoto
                   1%          iTunes
                   1%          WindowServer
    Top Processes by Memory:
              901 MB          iMovie
              688 MB          Finder
              483 MB          iPhoto
              442 MB          iTunes
              295 MB          com.apple.MediaLibraryService
    Virtual Memory Information:
              99 MB          Free RAM
              3.50 GB          Active RAM
              3.42 GB          Inactive RAM
              860 MB          Wired RAM
              5.94 GB          Page-ins
              103 MB          Page-outs

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