Apple support says brand new iMac is too old to provide support
Why when I have a brand new iMac OSX 10.8.3 on entering the computer's id number Apple support states that it is too old to provide support?
Call Apple Customer Support and ask them for clarification on this issue.
Allan
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Brand new iMac- Appleworks from 'old' mac
Hello! I just bought a brand new Intel iMac. (love it) I just dragged the Appleworks application folder across to the 'new' iMac from my old G-4.
It seems to be working beautifully on my new iMac. It just seemed TOO EASY. Is there something I'm missing? I didn't expect it to work.
Anyone have experience with this?
Thanks, DanielPS: looks like Peggy and I signed up with Apple on the same day
Not likely. There was a major crash of the Discussions database back in the summer of 2000 & registrations dates were re-set.
FYI Apple //GS: iWork has no "s" -
Brand new iMac 27" i3 is flashing blue screen
My brand new Imac (one-day old) is acting very odd as it slowly flashes a pulsating light blue screen when I try to access Apple Menu (restart/sleep/shutdown) features. No matter what I do it will not turn off. I have since had to do a hard shutdown but now it stops at an error screen upon start-up that tells me to restart!
I am Mac savvy and this has never happened to me. Prior to this happening, I called Apple Tech Support because I could not use their Mac Migration feature to move my info off of a G4 running 10.4.11. Tech support could not help either as wireless, ethernet and direct Firewire attempts yielded no Migration results. I finally had to pull the hard drive out of the G4 and hooked it up to the new iMac. Everything seemed to transfer except when it was done the contents of what I just copied thru Migration was nowhere to be found. That is when I started experiencing the slow-flash blue screen phenom and is where I am stuck today.
I am ready to take this thing back. In all my years I have never had a problem like this with an Apple product. Any help or insight will be appreciated.ONE
Paul has given you good advice in that I would reinstall the OS from the supplied disks to get your computer working properly.
TWO
Then re-install your old programs (only those you really need since they are likely PowerPC, not “universal” Intel programs) from their original disks.
THREE
If you have the user data from the old drive backed up, then hopefully you can restore your user data to the new drive or buy an enclosure and access the old data as needed (which is what I did when originally migrating from a Power Mac G5 to the iMac (late 2009).
Alternatively, if step ONE is problematic and your machine is defective, you can likely return it to Apple within 14 days (or whatever the law is in your country) for a replacement or refund and purchase a new iMac just released today. Steps TWO and THREE still apply in this case. -
I have a late 2011 MacBook Pro 13" and bought a brand new iMac 27" last week.
I tried to transfer data (musdic & photos) via Thunderbolt, but i did not run, my system always
tries to transfer data via WLAN, but that would last more than 80 hours.
I tried to get some help from the Apple Support, but unfortunately they couldn't help me.
A promised call-back from the next higher support-level has not been done.
Does anybody know what the problem might be.
The Thunderbolt-cable is brand new.Instead of using Migration Assistant, the best way is to use the Target Disk Mode, so you will save headaches (Migration Assistant creates a new user with the transferred data).
To do this, just connect both Macs with the Thunderbolt cable, and then, start the MacBook Pro holding the T key, so a Thunderbolt or FireWire icon should appear on the display. After that, go to the iMac, open Finder, and the hard drive of the MacBook Pro will appear on the Finder sidebar as an external drive, under "Devices". Just access to it, go to the folders with your iTunes and iPhoto libraries, and copy them to the iMac -
where the **** is iDVD on my brand new iMac with Lion pre-installed??? All the Apple 'blah blah' says it's part of iLife 11. Don't say we've been ripped off.
where the **** is iDVD
What is "****"?
Don't say we've been ripped off.
we've been ripped off.
Purchase iLife 11, is't very inexpensive, it includes iDVD.
You can complain here. BE NICE.
http://www.apple.com/feedback/idvd.html -
Brand new imac Retina and can't enter Apple Diagnostics. Doing it wrong?
I've had various issues with my brand new imac retina. I've spoken with Apple Care about two of them (Finder icon issue; slow shut down) and we're working through it all trying to figure out if it's software and whether the current beta update will solve the problem when it comes out. They've extended their 14 day exchange to 60 days for me while we sort it out.
All said, one thing they suggested was to run the Apple Diagnostics by holding down D upon booting. I've tried running this, it comes to a screen wanting me to pick the language, and nothing happens. It's like it doesn't do anything upon picking the language, just sits there.
The Sr. Tech I was talking with just said "that's strange" but with other things we were discussing he went about focusing on the other things.
I may try yet another separate call to discuss this with them but I thought I'd check here to see if anyone has encountered/solved this issue, see if I'm going about it the wrong way.
I'm holding down D and I'm connected by ethernet. This is the new imac retina 5k, 2014.
Thanks.Clayton Rhoades wrote:
They've extended their 14 day exchange to 60 days for me while we sort it out.
That's might nice of Apple. Personally, I would not be sorting anything out on a brand new Mac. I would be demanding a brand new replacement. One that is suppose to work rigiht out the box.
I may try yet another separate call to discuss this with them but I thought I'd check here to see if anyone has encountered/solved this issue, see if I'm going about it the wrong way.
I'm holding down D and I'm connected by ethernet.
The techs wanted you to run Apple's Hardware Test. See KB Article: Using Apple Hardware Test - Apple Support
Thanks. -
I have litterally just bought my iMac with 2.7GHz Intel Core i5 and 8GB 1333 MHz DDR3 so why is Word barely functioning?! I have more than enough free memory but Word is operating so slowly it takes a full minute for the cursor to stop spinning after selecting a section of the page to start typing in....it is utterly unusable in this state and I am very angry that this should even be an issue with a brand new iMac!
I would really appreciate any help or advice you have to offer.Will not use up a license.
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
AppZapper
Automaton
Hazel
CleanApp
Yank
SuperPop
Uninstaller
Spring Cleaning
Look for them at VersionTracker or MacUpdate.
For more information visit The XLab FAQs and read the FAQ on removing software. -
Brand new imac i5 21.5" wifi says "no hardware installed"
I just bought a brand new imac i5 21.5 inches running osx 10.8.2 and minutes after having everything working, wifi stopped working and gave me a "no hardware installed" message on the wifi icon on the top right corner of my tool bar... I'm extremelly upset with it... can't find a solution anywhere. I tried to boot with wireless keyboard and mouse off and it didn't make a difference. Please Apple I need a solution! The computer is fresh out of the box! This is unacceptable.
Hi Michael Smith 677;
I suggest you take it back and allow Apple to repair it. There is no sense in you attempting to fix when it is brand new that is what they are there to do.
Allan -
I need to change the home folder name. I just bought this mac today and my cousin put his name in because he had to back up his phone while we were still at the store so he could get a new phone and now my brand new imac says his name in the home folder. This is very frustrating. I would not have let him put his name in there if I didn't think you could change it. Someone please help!
Delete his user account and create your own, using your name.
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I need to transfer files from an 'original' iMac to a brand new one. The old Mac has no keyboard or mouse. Could it support a current wireless keyboard and mouse?
Assuming that "original" means a G3/CRT iMac, not wireless. The G3 iMacs didn't have Bluetooth. The good news, though, is that any standard USB keyboard and mouse will work with them, even the ones designed for Windows that you can pick up for ten bucks or so.
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Brand new iMac does not work wirelessly
This is a very strange situation and I don't know how much to be concerned about it.
6 weeks ago I bought the first of two brand new iMacs. We have two old G4s both wired into a Netgear wireless router, plus the printer. The first new iMac when switched on, immediately found the Netgear and has worked perfectly, wirelessly, ever since. As it should.
Less than a week ago I bought the second new iMac, which is identical to the first. I put it on the _same desk_ as the Netgear, therefore a distance of only one foot. Straight out of the box, it worked wirelessly to register itself with Apple.
Since then, it has only worked wirelessly very intermittently, and then very slowly indeed. I was wasting far too much time trying to figure out why the wireless did not work, and eventually wired it into the router too.
I was attempting to set up a network with 2 old G4s wired in, and 2 new iMacs wireless. Now I have 3 wired in and one wireless.
Is there something wrong with the second brand new iMac? Or is there some line I should be pursuing with Netgear?
I have written all the IP addresses down in case anyone responding - and I sure hope SOMEONE responds! - thinks that this may be a clue.
Many thanks in advance to all and any replies.Update: I'm posting this in case it helps others......
I phoned the software support which comes free for 90 days with a brand new iMac.
The bright young man there instantly knew what the problem was, because he'd seen it all before. There's nothing wrong with the iMac and it has nothing to do with IP addresses.
I have to go into the Netgear configuration screen and Enable MAC filtering. This means I'll give the router the hardware addresses of the two iMacs and it will then allow both of them to communicate wirelessly - but no other devices which might be lurking in the vicinity.
Sounds good to me. -
Mavericks on brand new iMac is very slow
I have a brand new iMac with the basic configuration and the latest version of Mavericks. I use iLife, iWork, Photoshop, Office, Dropbox and Mailplane as the main programs but it is very slow. I did not restore from a Time Machine backup and installed all programs and files separately but I often get the beachball and the computer is often very slow, it also takes a while to start up. Is there any way to see what is slowing everything down?
When I look at the activity monitor there are hundreds of processes but kernel_task always seems to be using 700mb+.
Any ideas would be hugely appreciated.Hi, thanks for helping. Here are the results from your program.
In response to the other poster's question the beachball happens with iMOvie, iPhoto, Mailplane and photoshop.
Thanks..---
Hardware Information:
iMac (21.5-inch, Late 2013)
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 CPU: 4 cores
8 GB RAM
Video Information:
Intel Iris Pro - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 6:34:53
Disk Information:
APPLE HDD HTS541010A9E662 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209,7 MB
Macintosh HD (disk0s2) / [Startup]: 999,35 GB (548 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
HP Deskjet D2300 series
Western Digital Ext HDD 1021 2 TB
iTunes backup (disk2s1) /Volumes/iTunes backup: 1,1 TB (142,21 GB free)
Archive (disk2s2) /Volumes/Archive: 900,26 GB (490,8 GB free)
Western Digital Ext HDD 1021 2 TB
iMac backup (disk1s1) <not mounted>: 899,97 GB
iTunes (disk1s2) <not mounted>: 1,1 TB
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.bombich.ccc.plist 3rd-Party support link
[System] com.bombich.ccc.scheduledtask.B7A50B7A-D119-42A1-8C3E-EDF408B7B87E.plist 3rd-Party support link
[System] com.bombich.ccc.scheduledtask.DC273830-C535-44B5-B601-D0F0504330F4.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.bombich.ccc-user-agent.plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
iTunesHelper
Mailplane 3
TinyGrab
Dropbox
TextExpander
Skype
Internet Plug-ins:
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update
AdobePDFViewer: Version: 10.1.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Safari Extensions:
1Password: Version: 4.1.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Java 3rd-Party support link
Old Applications:
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
dynamiclinkmanager: Version: 6.0.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
dynamiclinkmediaserver: Version: 6.0.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 930.71 GB Disk used: 420.35 GB
Destinations:
iMac backup [Local] (Last used)
Total size: 838.16 GB
Total number of backups: 21
Oldest backup: 2014-01-05 03:58:08 +0000
Last backup: 2014-04-13 19:28:15 +0000
Size of backup disk: Too small
Backup size 838.16 GB < (Disk used 420.35 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
3% iMovie
3% PhotoStreamAgent
3% iPhoto
1% iTunes
1% WindowServer
Top Processes by Memory:
901 MB iMovie
688 MB Finder
483 MB iPhoto
442 MB iTunes
295 MB com.apple.MediaLibraryService
Virtual Memory Information:
99 MB Free RAM
3.50 GB Active RAM
3.42 GB Inactive RAM
860 MB Wired RAM
5.94 GB Page-ins
103 MB Page-outs -
I use Time Machine to back up my entire computer with my external hard drive. I am getting a brand new iMac this month and was wondering what is the process of using this back up to restore my new computer exactly how my old computer was? I want to make sure I will still have various important files on my new computer, like my songs in iTunes, my photos in iPhoto, etc, etc. Thanks so much in advance!
Welcome to the Apple Support Communities
When you turn on the new iMac for the first time, Setup Assistant will ask you to restore a backup, so connect the external disk and follow steps to restore all your files to your new iMac. Your new Mac will have the same settings and programs as your old computer.
In other cases, I would recommend to restore the whole backup without using Migration Assistant or Setup Assistant, but a Late 2012 iMac uses a special OS X build, so the OS X version that you're using on your old Mac won't work on the new one. For more information, see > http://pondini.org/OSX/Home.html -
Brand new iMac freezes constantly! Updates aren't helping!
Hello everyone,
This past Sunday I bought a brand new iMac intel Core 2 Duo with a 250 GB HDD and 1 GB of RAM. At home I set it up with my SAMSUNG 1080p 22" monitor, Apple bluetooth Keyboard and mightymouse, and a Western Digital 350 GB HDD hooked up via USB. I was excited to finally jump on the intel-based Mac bandwagon, as well as experience dual monitors for the first time.
That was Sunday. Tuesday evening I was watching "Rome" on itunes on my Samsung monitor while surfing the web with Omniweb on the iMac monitor. All of sudden, everything locked up. I was able to move my cursor, but nothing responeded to my clicking. I hard booted the system and loaded everything I had going again, and sure enough, it locked up a few moments later. I ran system update, updated everything, then restarted. Time went by and although not immediatly, later that night it froze up on me again.
Fast forward to last nite, and the freezing reached and all time high. 5 times. Each time was when I had a browser open in my iMac window and I had Quicktime playing in my Samsung monitor. I was watching a sports program, with the player fit to the screen.
I have read many posts about intel iMacs freezing late last year, but there was a firmware update that evidently fixed that. I have this update installed, and I have had no luck. I have even contacted Apple Care via phone where I got instructed to unplug everything, plug it back in, start in safe mode, and delete cache. That didn't help me out at all. Am I right insuspecting I have a faulty Video card? I just ordered 4GB of RAM, could this be a RAM issue?When diagnostics are run on a freezing computer and nothing shows, I'll put the program into a testing loop because this means one of two things: the issue is heat related so running the diagnostics several more times will bring on the heat so that the issue shows up or the installed RAM is marginal, just flaky enough to show up now and again but not so far off that a run through of the memory test catches it on the first run.
As I said in my original post, memory is always a suspect in a freezing or kernel panicking computer. And it does tend to top my list. But from what you describe I'm not quite willing to say, "Why don't you just wait until the RAM upgrade arrives?" -
My imac (the one that had a superdrive in it), had a broken superdrive and was sent for repair. Whilst being "repaired" the screen was broken. I now have a brand new imac albeit without a dvd drive. My question is how to I restore my the old TM back up which had been made to an external usb hard drive to the new imac. Help files say that I should not restore from a TM file to a different machine and that I should use migration assistant. Whilst I can see the external usb drive in TM it is not being recognised in Migration assistant when I click on back up from a TM backup on another machine or disk.
Any ideas?
Just noticed that this new machine is running OSX 10.8.4 the broken imac was on mavericksThis is very simple first run Software Update on the new machine and get your machine upgraded to the most recent version of Mountain Lion 10.8.5. Install all other software updates Apple recommends in Software Update. Then care fully read Pondini's guide on using Migration Assistant located at:
http://pondini.org/OSX/MigrateLion.html
Your migrated data will be in a new account, to access it log into the new account.
Also DO NOT repeat DO NOTuse Wi-Fi to migrate data, if your TM backup drive uses USB, then connect it via USB and follow the on-screen instructions as described in Pondini's guide.
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