Apple TV 2 and AT&T UVerse issues
I've poked around the forums, and seen a few discussions about this, but with slightly different hardware setups, and I didn't see any with a conclusive workaround.
Here's the basic issue: AppleTV has no problem connecting to the WLAN, recognizing available home sharing libraries, etc. When streaming anything that's not local however (i.e., Netflix), the stream stops repeatedly. During a 90 minute movie, the stream was interrupted at least 25 times. Twice, the router seemed to kick all wireless devices off the network momentarily.
I can plug the ATV into the UVerse cable box via Ethernet cable, and the streaming issues are more or less eliminated, but this solution doesn't really work for us, because it makes it impossible to stream any local media (ATV no longer sees any local libraries or devices) or to use the Remote app to control the ATV, since the two devices cannot see each other on the network.
HARDWARE:
Router/Modem: 2Wire 3801HGV with default settings, save for some minor port forwarding for unrelated applications
Apple TV 2
Main media library host: 27" iMac i7, connected wirelessly
iPhone 4, which we'd like to be able to use to push media and use as a primary remote control for the ATV
There are several other Macs, iDevices, a PC and a PS3 all connected wirelessly, if that's at all relevant (we average 8-10 wireless connections at any time).
Optimally, I'd love to be able to run the ATV as intended: with full access to all iTunes libraries and iDevices on the WLAN. It's immaterial to me if this is achieved with the ATV plugged into the AT&T cable box or wirelessly. As it stands right now, however, the wireless setup performs terribly.
It seems as though any advanced networking with the UVerse setup can be quite difficult, but I am willing and able to attempt any known fixes for this issue.
Thanks so much in advance; I really do appreciate your help.
Having the exact same issues. The only solution, which seems to work for a few days, is powering the rebooting the router when the connectivity issues happen. For whatever reason, I seem to consistently lose connectivity over night (sometime between midnight and 7am).
When I first got Uverse, there was a wireless connectivity issues with Macs that was resolved by turning off Protected Wi-Fi setup. Now the issues seem to be back: http://discussions.apple.com/thread.jspa?messageID=13090738
These 2Wire routers with Uverse are miserable, and it's clear that AT&T and Apple products don't play well together...sound familiar?
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Touch screen on Iphone slowly, over a few days stopped responding. Went to Genius Bar and was given a new 3GS because they didn't know how to fix the issue. Cool. Went home synced with Macbook Pro (new-12/2010), two days later same issue. This time when I went to Genius Bar they restored the phone to factory settings and instructed me to load as a new phone in Itunes instead of restoring information of the previous phone, which is an option good for when your replacing phone not fixing one Anywho, did everything they told me to do. SAME ISSUE A FEW DAYS LATER. This time I was told the software issue is with my Macbook and I thought this made sense, so I took it in along with the phone. That was yesterday. Phone working intermittently since leaving Apple. I was given instructions that if their "daily" fix didn't work to erase hard-drive and reinstall software that came with the macbook and start fresh. This would definately fix the issue. Extreme yes, but I need use of my phone, especially since we got rid of the house phone and all use cell phones. So last night I did the required erase of hard-drive and re-loaded all software that came with it and Microsoft Office for Mac. Plugged in the phone to set up in itunes and thought that was it. My phone is still not working. Can't answer when I try, can't make calls, etc. What the heck do I do? I'm starting to feel like a major lamo having to keep going back to Genius Bar, but I know enough to know these issues should have been resolved with the steps I've taken. I even went as far as to restore through my husbands computer and same thing. Could there be a problem with Itunes? Could the magnetic stripe in my debit card be hurting the device somehow, although that's a long shot since I have had the same or similar case since getting the phone. Frustrated beyond belief. Apple support not open at this hour so I'm trying my luck here.....
Thanks for any input.restore iPhone as new and start again
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Apple TV Buffering and 2.4GHz router issues
Hi,
When I set m y router to 2.4GHz I have to wait forever to buffer movies that I have on home sharing on my ATV, I can switch my router to 5GHz and movies don't need any loading time - they play straight away. Now the problem I have with this is that having my router set to 5GHz means that I lose wifi connection on my iphone.
Does anybody have any suggestions as to why the 2.4GHz setting is so slow? Can I get around this issue?
Thanks very muchWe've posted some tips related to this matter on this link to Apple TV
The tips are located toward the bottom of the page.
The information likely won't help everyone but it will answer some questions.
Per Apple policy, we want you to know we might benefit from your visit to our free information or even profit.
We hope you find the information and video(s) useful. -
I am quite fed up with Apple and my iMac - multiple issues
I've been a Windows user for years. I've suffered through all of the ups and downs of Windows over the years, mostly the downs. I have three Windows 7 computers, and quite frankly, both have performed quite beautifully, albeit without the polish of the Mac.
Earlier this year, I decided to buy an iMac for a few reasons. First, they are just so beautiful, and even if you are going to run Windows they are probably the best Windows computers out there. Second, I wanted to do more video editing and found the Windows tools weren't very good. I also wanted to run some karaoke software (kJams) that at the time was not available for Windows.
I was basically pleased with the iMac for a few months. However, there was one problem I could never solve: the wifi connection got lost periodically, even though I had made all of the system updates. I know this is a problem with the iMac, because my numerous Windows PCs and my two iPod toouches had no problem with a wifi connection. It appears from various posts here that this is indeed a problem many others have experienced since Snow Leopard's release, and as far as I can tell, despite many updates to the Airport software it has never been fixed by Apple. Strike 1.
A couple of weeks ago, my iMac started running slow for no reason I could identify. I don't have a lot of software installed on it, I didn't download anything pirated or questionable. I did install bootcamp according to Apple's instructions, and it worked fine (I wanted to run some Windows games). I tried doing all of the things that folks suggest when your computer is running slow - repairing permissions, running Onyx, etc. None of them seemed to do anything. I tried creating a new user, it had the same problem. I also noticed various other problems with the computer: it was slow to recognize a USB hard drive (and sometimes didn't recognize it at all), external hard drives would not appear in the time machine set up, and various other problems I can't quite recall. Overall, while presumably nothing serious should have been wrong with my computer, I decided I probably should simply reinstall OS X. Strike 2.
Now, quite frankly I would have been happy to simply reset the computer to its factory state. I would point out that nearly all Windows PCs come with a separate repair partition where it is very easy to do that with one click. I guess Apple is so confident in the reliability of its computers it doesn't think this is a useful feature. So, I had to install OS X using the DVD that came with the computer. It took quite a while to do this, and actually it wasn't at all clear to me that my settings would be kept (one would think that this is something the install screen would point out - Windows makes a quite clear distinction between a "clean install" and a re-install).
I was somewhat pleased when all of my settings were there. After the long process of reinstalling, I click on the "Accounts" setting I get a message saying that the Preferences application has quit unexpectedly -- clearly there are still problems. Quite irritating given that I just spent an hour trying to re-install the OS. I google around and again find others have had this problem, but unfortunately none of the proposed fixes I try seem to work. And my computer still seems to have other problems - it still doesn't recognize external drives very well. I will say that it seemed to be running a little faster though. Strike 3.
Anyway, I decide I need to do a full clean install. When I do that, things seem to be working better, although the mouse pointer is quite jerky - I'm thinking that maybe I need to just run software update to fix that. I start the software update - a nice 1gb download is required. Now ,the problem is that I STILL HAVE THE PROBLEM WITH WIFI DISCONNECTIONS. So no matter how many times I start the download, I CAN"T FINISH IT. And Apple, in its infinite wisdom, HAS NOT WRITTEN A DOWNLOADER THAT IS SMART ENOUGH TO CONTINUE WHERE IT LEFT OFF. How hard is this to do, really? Do I now have to lug my iMac across the house to put it on a wired connection? I've already wasted hours trying to get this piece of junk working.
And the sad fact is, once I am done, I will have a very beautiful computer that can't hold an internet connection.
I have to give Apple kudos for the iMac hardware. It's great. But the software? It's fine as long as it works. But it doesn't always work - and when it doesn't, it actually at this point seems more buggy and difficult to repair than Windows. Is this the last Mac I'll ever buy? Probably. Quite frankly, it's hard to avoid the conclusion that Apple's best developers have moved on to more exciting pastures (iPhone for example). And given the number of unsolved issues posted on these forums (including the ones I mention here), it appears that Apple engineers are simply asleep at the switch.Let me start by saying I don't use wireless so I haven't had to deal with it, and I assume you know your way around all the settings in your modem/switch and Windows 7.
http://www.google.com/search?sourceid=navclient&q=Applewifi+signaldrops
Google turned up a 43 page thread, going on for a year, not very encouraging.
a href=http://discussions.info.apple.com/thread.jspa?threadID=2142725&tstart=0&me ssageID=12175855#12175855> Dropping Wi FI Signal
Well for weeks (months?) now, since two or three weeks maybe after 10.6.4 was released, I did not have dropped wifi until today. What is different? I applied the latest security patch less than 24 hours ago.
http://support.apple.com/kb/DL1094
Safari and DNS:
http://discussions.apple.com/thread.jspa?threadID=2227251
http://reviews.cnet.com/8301-13727_7-20016549-263.html
Airport:
http://reviews.cnet.com/8301-13727_7-20012462-263.html
Joining an encrypted wireless network
When logged in, then AirPort menu bar icon shows the approximate strength of your wireless network signal. All four signal bars darkened means you have very good throughput. If you don't see this menu bar icon, enable it in AirPort preferences. http://support.apple.com/kb/HT1126
If you can focus on networking, there are some excellent people that hang out there.
http://discussions.apple.com/forum.jspa?forumID=1343
If you bought your iMac this year then it likely came with 10.6.3 and shouldn't have a whole lot of updates, outside of iTunes and Safari etc.
iMac Networking Discussion?
http://discussions.apple.com/forum.jspa?forumID=1111
Support, tutorials, how to, etc:
http://www.apple.com/support/imac/intel/
Potential sources for interference with wireless
http://support.apple.com/kb/HT1365
Bluetooth: If your computer stops recognizing your Apple wireless mouse or wireless trackpad, simply click the mouse button or trackpad surface to get it working again. http://support.apple.com/kb/TS3048
And, sometimes just knowing what make of networking equipment (linksys, netgear, d-link, even Apple). USB ADSL or a USB wireless devices don't work with Macs. Checked for firmware update for the network devices?
Changing from WEP to WPA
How do I change from WEP to WPA security, which I have been told is better. I'm sure it is simple but i cant find it.
These settings are in your wireless router, so you will have to consult the manual for how to access the administration page and change the wireless security settings. Once you have WPA or WPA2 enabled, you will need to reauthenticate your computer with the wireless network since you will have a new password. If you have problems with persistent password requests popping up, you will need to open the "Keychain Access" utility and remove all keychain entries associated with your wireless network and password.
http://reviews.cnet.com/8301-13727_7-20014188-263.html
Networking In networking utilities, the in-depth network troubleshooting and monitoring utility VisualRoute ($49.95) has been updated to fix a bug with the "whois" routine, and likewise the Wi-Fi hot spot finder AirRadar ($19.95) has also been updated with a small bug fix for the signal status not updating.
The network administration and security testing utility NetScan (free) has also been updated and now has a revamped interface and new features for port scanning as well as fixes for icon appearance and update-checking problems.
http://reviews.cnet.com/8301-13727_7-20013211-263.html
As for restore, it is different, won't be the same, but there are two ways to handle that on a Mac:
Apple TimeMachine
Clone OS X: bootable (yes, you can boot from 2nd or 3rd hard drive) - SuperDuper ($29) is superb and I update the backup (15 minutes) before applying updates.
That way I have my previous system with all data, not just an image, all my data and going back in time.
From another thread:
if you have issues when using an AirPort router, you've either got interference issues causing your problems or a system issue.
whenever possible:
1) Vist an Apple Store
2) Try your machine on their network
3) If the connection drops, make them fix it.
Reason being, I've tried and checked log after log and have never seen a connection drop inside an Apple Store.
My gut reaction would be interference but the easiest move may be to check it in an Apple Store if at all possible.
http://discussions.apple.com/thread.jspa?threadID=2142725&start=225&tstart=0
If you connect to the Internet or a network in several different ways (using AirPort or Ethernet, for example), you can change the order of the network port configurations your computer tries when connecting to the Internet or a network.
To change the priority of a network port configuration:
1) Choose Apple menu > System Preferences, and then click Network.
2) Choose Set Service Order from the Actions pop-up menu.
3) Drag a service, such as Ethernet, to the top of the list. When you try to connect, Mac OS X will try the port configuration at the top of the list.©
Tip: Any Network Device listed here that you'll never use for a Network Connection should be set to 'Inactive'. -
Regarding Apple pay ,Once I activate a newly issued card do I have to delete the old card for passbook and re-enter ?
No.
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Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8
Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar. -
I just got my Mac Pro repaired from Apple but I am experiencing the same issue: Screen freezes and shows funny rectangular bars. I shut it down manually and when I try to turn it back on it beeps 3 times. I know its the RAM but is there a way I can fix it
If you just got it back and it isn't fixed or something else is wrong with it take it back and have them do the repair correctly.
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I am facing issues with my music on my iOS device. I have five devices connected to my apple id. And out of which a Windows Machine and iPhone is not able to sync the purchased songs on the the Windows machine and the iPhone. The iPhone4 shows the songs are not supported and on the Windows Machine the songs do not play completely. Can anyone advice what could have gone wrong ? Because rest of the devices are synced to MacBook and they are able to sync the content normally. I have even subscribed to iTunes Match but the problem is still not fixed.
Firstly... a little Clarity...
Devices refer to iDevices... iPod... iPhone... iPad. .. Not Computers.
Authoriation applies ONLY to Computers... of which there is a Limit of 5 per Apple ID.
If the issue is with iTunes on your Windows Computer... Perhaps you need to Re-install iTunes...
See Here... to Uninstall and Re-Install iTunes...
http://www.apple.com/support/itunes/install/ -
Some videos are not showing in my Apple TV playlists after upgrade to 6.0. They were there prior to upgrade and I can play on Macbook itunes and also using using airplay to Apple TV. Anybody else have this issue?
Ok, so I'll try again. Thank you for the idea of looking in Home Videos, which is where all my "lost" videos are listed.
Is there a way to get them to display under their appropriate genre in the Movie section, which is where they all were listed prior to the os6 update? It does me no good to have hundreds of movies categorized in iTunes via a genre only to have them appear in Home Videos on ATV. These are not "home movies." They are legit mp4 movies that worked great under v5. -
First time I brought it to Apple Store they replaced the cable. Second time, was there for 4 hours no joke and still does the issue. Today, same thing. What do I do now!?
Got it replaced last week. Turns out the dock was defective.
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I have an apple Iphone 5s and i'm facing a problem. Sometimes when i unlock my phone with passcode or finger tip my screen goes white around the corners. Please advice what kind of issue is this.
Sounds like a hardware issue. Bring the phone to Apple for evaluation.
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I keep recieving e-mails to reset my apple id password. I changed my password and still getting the e-mails to reset my password. What do I need to do to resolve?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
At a loss. Have comcast wifi. No issues connecting to iPad and laptop. However, when I try to connect iPhone 5 with OS 7 or applets with latest software I get unable to connect message. I can get the iPhone to connect if right next to modem, but unable to connect one room away. iPads have no issues and connect from any room.
Hello Tvsteven,
Thank you for providing all the details regarding the Wi-Fi connection issue you are experiencing with your Apple TV. I found an article with some steps you can take to troubleshoot an issue like this.
I recommend reviewing the full article, but the section titled "If you can see your Wi-Fi network, but you are unable to connect to it" specifically stands out to me for the situation you described:
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS4546
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I got an iphone from apple store US and am located in egypt , the device has hardware issues and need swap as stated by apple stor belfast when i was in ireland but they cannot swap it in EU as it is purchased from US , please advice how i can get this swapped without any extra cost on me , this is really frustrating
The warranty is valid in the original country of purchase:
http://www.apple.com/legal/warranty/products/iphone-english.html
Note:
IMPORTANT RESTRICTION
Apple may restrict warranty service to the country where Apple or its Authorized Distributors originally sold the Apple Product.
You will either need to find a local repair shop and pay for it. Or you will need to ship the phone to someone you know in the US and have them take it to Apple for evaluation and then have it shipped back to you. All this will be at your expense. Also note that Apple do not accept direct shipments. -
Can not backup to iCloud on new iPhone 5 or my new ipad. So far apple can locate problem . Any ideas.
I am logged into Icloud on both devices. There is plenty of storage. My Iphone5 has never backed up automatically or manually. It is plugged in and on Wifi. The message is always backup did not complete. My new ipad backed up once on 10/29/12 and does exactly the same thing as my phone. If you start the backup manually it stops after 10-20 minutes and says did not complete back up. I have made sure my login password is the same on both devices....I was bumped up a level last night on Apple Support call and she could not figure it out. We have another call tonight. So far I have no backup of my contacts and do not know what the issue is.
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