Apple TV issues and Bt infinity 2 and BT Hub 4

I am having issues with my Apple TV2 since changing to infinity and home hub 4. XBMC (leatest version is not working, I cannit use Navi X, 1 Channel, Icefilms etc. Ive tried everything but cant get it to work. Works fine on the Home Hub 2 though. Any ideas?

If this is the hub 4 i had the same thing . The solution is to go into the hub manager and and untick the smart setup.

Similar Messages

Apple TV issue and mirroring

Apple TV issue . . . when I first started using Mirroring between my Pro and my TV, there were no issues. Now when I play a video through mirroring, it hangs up/has a delay. I have tried this on a number of videos and it is consistent. Ideas?

Have neve heard of airparrot.

Apple support issue and general MacBookPro solidity

The main question:
Can a backup with Timemachine be used to restore a new HD, which unfortunately is already formatted and has content? The backup was from a 500GB disk, the new disk has 320GB. However, the 500GB disk was not full and was less than 320GB.
Can anybody help?
A more generic question and some background:
About 3 years ago I purchased my first MacBook Pro to allow me to enter the multi media work area. Two years after the purchase the MacBook encountered a problem with the video chip, which requires the replacement of the motherboard. This happened when I lived in the middle of Africa and at a time when I had to complete a movie project. I went to South Africa to buy a new MacBook Pro last February as this was the "cheapest" option. The new MacBook broke down in July - only 5 months after purchase with a known and well documented issue whereby the computer does not start up, but shows a "permit" sign instead. I have moved from Rwanda to Senegal and found an authorised, licensed Apple store. After 10 long and painful weeks the shop finally was able to confirm the obvious and also to provide me with a temporary replacement disk. They were instructed to only physically install the disk, so that everything else can be done via the time machine. However, they ignored the instructions and provided a disk, that leaves me with mostly corrupted applications and documents. Trying to restore them one by one does not result in success and I am extremely frustrated. Obviously the licensed store does not have the capacity and it seems that the MacBook Pro in general is not as stable as one would wish. Any comments - any advise - any help?

Can a backup with Timemachine be used to restore a new HD, which unfortunately is already formatted and has content? The backup was from a 500GB disk, the new disk has 320GB. However, the 500GB disk was not full and was less than 320GB.
How much less than 320GB?
Generally speaking you don't want the hard drive to get more than 85% full (an arbitrary number that has worked for most people). Time machine stores its data in folders fairly free hand based on time stored, but a mixed recovery may or may not work depending on how different the types of data are together. What kind of data are you wishing to restore?
Obviously the licensed store does not have the capacity and it seems that the MacBook Pro in general is not as stable as one would wish. Any comments - any advise - any help?
AppleCare may be your best remediation in this case. Buying it anytime the machine is under a year old gives you unlimited hardware and software support for Apple's own product, though data restore of non-Apple applications is probably not within that coverage. I can't say for certain about that, although AppleCare is known to do data recovery at a fee.
Their nearest contact number is here:
http://www.apple.com/contact/phone_contacts.html
They would be able to tell you what can and can't be done, and if you aren't satisfied with their response, don't hang up, just get a case number and request Customer Relations look into your issue and tell you what's possible.

Apple time capsule and BT Hub 3

I have just swapped over to BT and have recieved the Hub 3.
My original setup was using an apple time capsule providing my WIFI network, and then using the previous ISP router just acting as a modem. I would like to do the same with the BT home hub 3 as I have a reasonable complicated WIFI network for which the time capsule is already set up and working fine and I do not want to change this.
All I am wanting to do is plug the time capsule into the HUB 3 using an ethernet cable, but I cannot seem to get it to work. The previous router had a WAN port, but the HUB 3 does not seem to have one. Any ideas?

Hey Tommy,
I anticipate being in a similar situation to Roger, in that I’ve three WiFi computers [1] that I need to migrate...
• from – Virgin Media FTTP modem » ethernet cable » Apple Time Capsule
• to – BT Infinity FTTC Openreach modem » ethernet cable » Apple Time Capsule
...during or after the BT engineer’s BT Infinity installation visit next Thursday.
Thanks for your tips on integrating an existing Apple Time Capsule into a BT Infinity set-up. As I understand you, you’re suggesting swapping from the regular BT Infinity set-up...
The regular BT Infinity set-up (source image page)
...for an Apple Time Capsule based BT Infinity set-up, like this:
An Apple Time Capsule based BT Infinity set-up (source – tommybobbins suggestion in the post above this one)
But AFAIK, it’s the BT Home Hub 3 that provides support for the mutual aid BT FON network; am I correct in thinking this Apple Time Capsule based BT Infinity set-up would deprive other BT customers of a BT FON WiFi hotspot?
AN ALTERNATIVE SET-UP SUGGESTION
I notice that the Openreach modem actually has what looks like two identical LAN ethernet ports side by side:
BT Openreach modem, illustrating dual ethernet LAN ports (source image)
So is it feasible to set up both the BT Home Hub 3 AND an Apple Time Capsule with just the addition of a second ethernet cable?
For instance:
A dual Apple Tim Capsule + BT Home Hub 3 Infinity set-up
Would this set-up work?
If so, would it provide a seamless migration for my three WiFi computers (once the Time Capsule’s been reconfigured with Airport Utility to use PPPoE, as per your instructions), AND a mutual aid BT FON network WiFi hotspot?
[1] Three WiFi computers:
• Apple MacBook Pro 17-inch notebook, running OS X 10.5.8
» http://www.everymac.com/systems/apple/macbook_pro/stats/macbook-pro-core-2-duo-2.5-17-early-2008-pen...
• Notion Ink ADAM 10.1 inch tablet, running Linux (Android 2.2)
» http://www.notionink.com/techspecs.php
• Nokia N900 3.5 inch tablet, running Linux (Maemo 5 v21.2)
» http://www.developer.nokia.com/Devices/Device_specifications/N900/

Apple TV issues and rebooting since update to 5.0 update

My Apple TV 2 was generally fine until the new 5.0 software update. I mainly use my Apple TV for music and sometimes I start up Apple TV and it plays a song or two and then it stops and says it cannot play the media, I restart my listening and it plays the track fine and maybe another track and then Apple TV reboots itself.
As I say I had few issues until the update. Any else having similar issues or can you suggest a fix or work around?

I have the exact issue. I've been using my ATV with icloud to play music for a while and it always worked flawlessly. However, ever since this last update (UI change) it has been locking up during song palyback and eventually the ATV reboots.

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

I am facing issues with my music on my iOS device. I have five devices connected to my apple id. And out of which a Windows Machine and iPhone is not able to sync the purchased songs on the the Windows machine and the iPhone.

I am facing issues with my music on my iOS device. I have five devices connected to my apple id. And out of which a Windows Machine and iPhone is not able to sync the purchased songs on the the Windows machine and the iPhone. The iPhone4 shows the songs are not supported and on the Windows Machine the songs do not play completely. Can anyone advice what could have gone wrong ? Because rest of the devices are synced to MacBook and they are able to sync the content normally. I have even subscribed to iTunes Match but the problem is still not fixed.

Firstly... a little Clarity...
Devices refer to iDevices... iPod... iPhone... iPad. .. Not Computers.
Authoriation applies ONLY to Computers... of which there is a Limit of 5 per Apple ID.
If the issue is with iTunes on your Windows Computer... Perhaps you need to Re-install iTunes...
See Here... to Uninstall and Re-Install iTunes...
http://www.apple.com/support/itunes/install/

BT Infinity issues and poor service

I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-49442052268
Regards
A very unhappy customer.

JasonT wrote:
I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-*********
Regards
A very unhappy customer.
Hi there,
Firstly, I would advise you to edit out your VOL number from your post for security reasons.
Also, if you follow this link, it will allow you to fill out a "Contact us" form for the mods. Please remember to include all your account details in this and the mods should pick it up and contact you back.
I hope this info helps.

BT Infinity issues and only been with them since 4...

I have been so looking forward to faster broadband, religously checking the availability of infinity for my area for months and eventually hey-ho here it is. After having a HH3 on BT BB for years and not a single issue I thought awesome same reliability and faster too. How could I be so wrong!!!!!!!!!!!! I have had BT Infinity for 13 days.
Day.1: The line started out at 79Mb (300 metres from street cabinet) really good performance.
Day.2 Line still fast but orange light on HH5 periodically. (still it is training isn't it?)
Day.3 The line keep dropping out more and more. Fast when it works though!
Day.4 Keep getting resolving host issues and line droppping out??? (still it is training isn't it?)
Day.5 My daughter is asking to put the old one back on as she is going into facebook withdrawal
Day.6 I am thinking of putting the old one back in. Line droppping in and out. Checked the speed still good 76Mb.
Day.7 I am beginning to get disillusioned by this infinty business. The desktop help keeps telling me to call support as it cannot fix my problem. (still it is training isn't it?)
Day.8 Beginning to think this was a BIG MISTAKE! Still fast when it works 75Mb
Day.9 Very frustrated called BT customer support. They performed some tests and tell me the HH5 is knacked.
Day.10 & 11 More of the same. (still it is training isn't it?)
Day.12 Replacement HH5 turned up re-connect. Speed is 63Mb and after 2 hours exactly the same as the previous.
Orange lights, rsolving host issues and dropped connections. Called customer support. They performed the same tests and told me no fault and 63Mb is what I should be getting?.After getting 75Mb with a broken HH5, I was expecting at least the same. They also told me they could not reset the BB profile to re-train the line even though the HH5 was faulty?
Day.13 I am awaiting a call from customer support manager who will tell me that nothing is wrong. WTF is going on BT?

A quick update. Got a call back from customer services and they have now found a fault on the network. Funny that!! Watch this space.

Why is it that Apple have no interest in helping I have a iPhone 4S and since updating to ISO 7.0.4 I have no wifi at all told me it's a hardware issue and I will be charged for the repair sick of it what a scam

Why is it that Apple have no interest in helping I have a iPhone 4S and since updating to ISO 7.0.4 I have no wifi at all told me it's a hardware issue and I will be charged for the repair as it's just over a yr old so I've got a 24 month contract so 12 months with a phone that is not working right I have read loads of other people that have the same problem so how can they put it down to the phone and when asked where to take it was told to google it not happy at all apple u need to sort it out never again am I buying anything for yourselfs again DISTGUSTED would be an understatement

No joy at all they just keep saying it's the phone but was fine before update and @metasolaray why should I pay for extra cover when the fault is not the phone but the update they have put out for everyone to install and I am far from being the only person as there is hundreds of people going through the same with this update and it's not been the first time they messed it up
WIFI disabled - Greyed out since iOS 7 update on iphone 4s
56888 Views 229 Replies Latest reply: Dec 8, 2013 9:14 AM by Cheney1980 Branched to a new discussion.
Go to original post 1 ... 6 7 8 9 10 ... 16 Previous Next
Calculating status...
sugaaarbabe
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 14, 2013 9:18 AM (in response to Tarrantion82)
Apple should take resonsibility for this, otherwise they will lose lots of loyal customers. I have moved away from the ipad due to expense and am now very tempted to do so away from the iphone. Selling a product that prompts an update that breaks the phone is not good.
Like (0) Reply
Calculating status...
punkinbits
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 14, 2013 11:31 AM (in response to Tarrantion82)
Have had the same issues with iPhone 4S since the upgrade. No wifi button, battery draining every 8 hours with no use, phone shutting on & off for no reason at all. I gave in and tried the hair dryer method. Turned the phone off and hel d the dryer over the camera lense area for one minute. Turned the phone back on and to my shock, had wifi button back again. That was 2 days ago. Battery is lasting normal amount of time again and I can use wifi again! Hopefully this will last. I know it doesn't work for everyone but it doesn't hurt to try. Much better than spending the $200 at the Apple store, which by the way, the genius said Apple is aware of the problems but there is nothing they can do.
Like (2) Reply
Calculating status...
Shell1331
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 1:07 AM (in response to Tarrantion82)
I have exactly the same issue, apple are phoning me this evening. I am not happy and this has really put me off using iphone. It's my first iphone and if Apple don't fix it, it will be my last iphone!!
Like (1) Reply
Level 1 (0 points)
lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 3:17 AM (in response to Shell1331)
you will be fine if you have warranty
If not Apple won't want to know
I know I've tried but they will not help.
I've email bbc watchdog the consumer
Programme to see if they can help.
GOOD LUCK
Like (0) Reply
Calculating status...
justezenu
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 4:47 AM (in response to Tarrantion82)
Mine happened to with an update. I had nothing wrong before that.
Like (0) Reply
Level 1 (0 points)
justezenu
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 4:50 AM (in response to lin777)
I am booked in for the same problem on Thursday. Looks like I won't have much luck.
Like (0) Reply
Calculating status...
ljguadagnini
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 1:11 PM (in response to justezenu)
Having the same issue: iOS 7.0.2 with no WiFi / poor Battery stamina and really slow software experience when opening several options at Settings icon.
Apple care agent contacted me and we try all alternatives to isolate and detect if this is regarding a hardware problem. Of course they told me it is. Too sad. My phone is in immaculate condition.
My mother has an Iphone, my father has an Iphone, my 2 sisters have Iphones, my brother, wife and daugther... we all have Iphones. Mine's the only one with this fault (my personal experience: fail prob is 12,5% -1 out of 8).
At this point, I'm evaluating to stop buying apple products for fear that in the future the same will happen with some "premium" product that ultimately they are not.
Too sad, sorry but this is too much.
Like (4) Reply
Level 1 (0 points)
lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 5:08 AM (in response to ljguadagnini)
Join the IOS 7.02 not working club.COME ON APPLE DO SOMETHING YOU MUST B READING ALL THE
COMMENTS.ive emailed bbc watchdog consumer programme havent had reply yet.
Like (0) Reply
Level 1 (0 points)
Jungletooth
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:15 AM (in response to lin777)
I got my 4s in August 2012, as an upgrade on my Vodafone contract Following the installation of IOS 7 I also experienced greying out of wifi and bluetooth. I tried various options suggested on forums however none worked. I took my phone to Vodafone who told me it was a problem they were aware of but couldn't do anything about as Apple had to deal with it. I took it to my nearest Apple store (60 miles round trip!) to be told it was not their responsibility, it was Vodafone's - something to do with consumer law! They also said I would have to pay £160 for a replacement phone as it couldn't be repaired. The 'Genius' was very cagey about it being a common problem by the way!! Back to Vodafone who said it was not their responsibility so back to Apple. This time I spoke with a Manager who told me in not so many words that it was an issue and agreed to halve the replacement cost of £160 to £80. By this time I just wanted it sorted to reluctantly paid £80 for a replacment phone. Seeing as this is CLEARLY a design fault, Apple should have replaced it free of charge. This experience just confirms what I am reading in lots of places about the Apple Company. I was going to buy an iPad but have decided not to now. I shall NOT be replacing the iphone when my contract is up. I too will be writing to BBC Watchdog.
Like (2) Reply
Level 1 (0 points)
Jungletooth
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:18 AM (in response to justezenu)
justezenu wrote:
I am booked in for the same problem on Thursday. Looks like I won't have much luck.
You will probably be told that the solution is a replacement phone. Ask to speak to a Manager and insist on getting it at a lower price. I did this and got it at 50% of the usual repacement cost. Still not ideal but at least it saves you a bit of the money you shouldn't have to pay in the first place!
Like (0) Reply
Level 1 (0 points)
lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:58 AM (in response to Jungletooth)
Yes I had the same problem with 02 and apple no one wants to take the blame.Im glad you are writing to watchdog
As well every one must email them or write to them and I'm sure they will take up the problem for us all.
Like (0) Reply
Calculating status...
vinayak4816
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 7:24 AM (in response to Tarrantion82)
no
Like (0) Reply
Calculating status...
Jerome101
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 8:30 AM (in response to ljguadagnini)
I depend alot on my Iphone and this Wifi greyed out issue is really getting to me!! This caused me to lose some business, but I'm sure I will make up for that in Andriod World. Switching back to andriod should have never switched to apple in the first place.
Like (0) Reply
Calculating status...
Deanmort13
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 9:22 AM (in response to Tarrantion82)
4s owner in the same boat as everyone else.
I setup a service call with apple on Monday this week and was told it's quite a common hardware failure. When I asked why I should be paying for a new phone I was advised to book an appointment in store. Well I've just returned from my appointment with a "genius" who told me that when the update is installing if any component is weak when installing it will be permanently disabled. Was then told £150 for a new phone which I declined.
I've had iPhones for 4 years now but due to this issue and apple washing their hands of any responsibility it will be my last.
Disappointed that a premium product has such poor backup from the manufacturer. If it was only my phone and not thousands of others I'd have probably paid for a new phone but I'll never give apple another penny again.
Like (1) Reply
Calculating status...
Coatezy
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 11:16 AM (in response to Tarrantion82)
Same problem with my partners iPhone 4s. Restored the device but still no luck. Going to book an appointment but it sounds like we wont have much luck as it is just over a year old.
Nexus 5 time I think for both of us.
Like (0) Reply
1 ... 6 7 8 9 10 ... 16 Previous Next
Up to Discussions in iPhone Hardware Go to original post Reply to original post

MacBook Japanes keyboard issue (and very poor Apple customer service)

I AM A BITTERLY DISAPPOINTED APPLE CUSTOMER / USER.
Over the past 3 years I have been a loyal purchaser and user of Apple products. I have bought a PowerBook G4 17", 2 Airport Extremes, 2 Airport press, 2 Ipods, 2 Nanos, 1 Shuffle, Aperture, various accessories and more recently a black MacBook.
I have relocated to Japan with my job in the past few month where I purchased my MacBook from an official large retailer (Yodobashi in Tokyo) because I was buying many other household items at the same time. My laptop works beautifully but is equipped with a Japanese keyboard (katakana) which is proving very confusing for all non Japanese users (incl. myself).
I visited the Apple flagship store in Ginza (Tokyo)to share my request. I was informed that they could swap the keyboards but only for laptops purchased in the flagship store. I believe that my Apple product merits the same level of customer care as an Apple product purchased in that store.
With this in mind, I am still seekigng a solution to my issue and would be grateful for some help. I believe that as a loyal customer and an English speaking user, I am entitled to being able to swap my keyboard (particularly as the service is provided).
Does anyone have any useful hints as to how I get my keyboard swapped (by Apple preferably to avoid voiding the warranty).
MacBook Mac OS X (10.4.10) x

Hi desalaberry.
Welcome to macbook forum.
I am not to familiar with Japan authorized service center and their apple store policy, you also can check this:
http://www.apple.com/jp/store/english/
Keyboard and Mac OS Language
Your Mac can be ordered with an English language (U.S.) style keyboard, or Japanese - the choice is yours. The Mac OS X operating system supplied with your Mac is multilingual so can be set up in English and a large range of international languages.
If your macbook still returnable, just return that to the original store and order one with english layout on apple store at Ginza or other near you:
http://www.apple.com/jp/retail/business/
(scroll down to bottom)
Other way is to buy wired or wireless english layout mac keyboard and connect that to your macbook.
Hope ypu can talk it out with them.
Good Luck

Ongoing WiFi issues and Apple Support's lack of support!

Hi All,
I bought my MacBook Air in July/August 2012 (i7, 8GB RAM, 256 GB HDD, Mountain Lion). Since the first day, I have had issues with wifi connectivity. My primary use was at the university in Australia, where I had frequent drop outs and at times no connection at all. the university does not officially support Apple products and I was stuck with Apple support asking me to check with network administrators. I was also advised to re-install the OS, reset PRAM etc with no improvements. Then I had a 4 month stint as an exchange student in an Indian university. As i was not using my laptop at the university, I couldnt monitor the WiFi connectivity in these 4 months. Once back in Australia in January 2013, the issue surfaced again. Multiple conversations with Apple Support led me to another 4 re-installations and replacing my router with an uber expensive one. The reasons given by Apple were either the router's quality or interference from other networks. The new router supported 5Ghz band and had no intereference what so ever. I started to notice that the connectivity is far better with the wifi signal showing full range, but internet does not work. All is well if I am sitting right next to the router. The minute i move 5-8 metres away, Internet becomes super slow (from 12-14 Mbps to 1-2 Mbps on speedtest.net) and eventually does not load. At the same time, all other devices, including my iphone 5, ipad 2, ipad mini and other PCs in the apartment works perfectly fine.
On speaking to Apple Support, i was asked to conduct SNR checks and found out that the SNR readings fluctuate like ****. From 1-2 to 25-30. The Signal strength on my MacBook Air stays at -75dB to -65 dB. Armed with this info, the Airport card was replaced. But the issue still persists. The MacBook Air is presently at Apple waiting to get its display (antennas are embedded here) replaced. But I have lost total confidence in Apple. Is there anyone who had similar issues and found a stable solution? Other symptoms which may be connected are Mail becoming nonresposive intermitently, Power Nap function not working, battery life never more than 4 hours.
Apple Support has been appalling in a very courteous manner. Even though the commincation and care they took to talk to me, the issue hasnt been solved and its been 11 months!!
Any comments, advices and support will be appreciated.
Thank You!

I am sorry, maybe my comment was vague. I am an engineer too albiet in the medical devices sector. Problem for me is that, I have been talking to Apple for about 11 months now. If you know where I live and how far the Apple Store is, you'd understand my frustration. I have been accomodating so far and do love the customer service experience I get from Apple. I am a proud owner of 2 iPads, an iPad mini, an iPod classic, an iPod Touch, an iPhone 4 and an iPhone 5 besides the MacBook Air. They are the most courteous and receptive Customer Service Reps out there. But all the courtesy does not hide the fact that my MBA is 11 months old and still having an issue starting 11 monthds ago. I had taken this machine to the stores numerous times. With the last week, i was getting to a point where I felt I have done enough to try everything except replacement of the machine to try fixing this issue. But now, Apple wont play ball. the rep said, i quote "your machine is almost a year old and you cant expect Apple to replace it". they have support call documents to prove that i have been talking to them about the issue since 11 months and to top it all, I have also purchased the $279 extended warranty. At the time of purchase the rep promised me that 'I would be send a box containing a loan machine while yours can be sent to us and fixed'. if you go through my posts here in mac forum, I had raised the issue here as well.
Now coming to the question, I have exhausted my options with Apple support and wanted to know if anyone else had the same issue and found a fix. With that maybe i can stop pulling my hair apart - realistically, stop myself from making another long trip to the Apple Store.

Iphone 4 reception issue and it took me 7 days to solve it. Thanks apple!

As most of you know, iphone 4 bars drop as soon as you hold the phone on bottom left corner. I called apple tech support and this is what they suggested.
1. Tape the sim card. ( No it's not a joke. That's what they told me)
2. Don't hold the phone with left hand and avoid holding the bottom left.
I complained that if I have to do exactly what they said, I would risk myself from dropping the iphone 4. No one was able to help. I talked to supervisor. I emailed Steve jobs. So, I finally filed a complain to FCC. Poor AT&T was in the middle of it and I called them for my drop calls. They offered me something in credit. But, it still did not solve the issue.
After fighting with customer service for 7 days, I went to apple store and got a bumper case from apple. Now, I have no drop calls at all. I mean AT&T network is still terrible, but it is much better than what I had for past 7 days. Apple store manager was nice enough to offer me a discount on bumper.
I was going to buy white iphone, but now I am going to think about it. I will probably go for samsung captivate or new HTC android phone. I might get the phone that would not be as nice as iphone, but I will be able to hold it the way I like!
You guys have any issues with antenna? How did you solve it?

I have the antenna problem too. I called Apple as well and after talking to three different people, I was offered a bumper. Keep in mind that this was on Sunday. I don't believe they are doing that anymore.
I have a case on it right now, and it seems to be okay. Take the case off, and it drops calls consistently.
At first the Apple rep told me to put tape on it. Put tape on my new phone? Umm...no thanks. I was told to hold it differently. I was told I could buy a bumper. That's when I was offered a free one because the guy admitted to knowing that it was at least a temporary fix, and I noted that it shouldn't be my responsibility to purchase anything else. My phone should have been in working order to begin with.

Should apple have an upgrade tool that checks the computer for issues and fixes them prior to installing ML

I had a nightmare upgrade to Mountain Lion after downloading it from the APP Store I went to install and it got to the hard drive and it was greyed out and said it could not install on the startup drive I tried all the solution mentioned already, checking the disk the permissions, time machineetc and then started removing third party apps/software and it still wouldn't install in the end I saved everything I could to disk that I required and erased the disk, re-installed snow leopard and then re-downloaded Mountain Lion and then it installed perfectly and is running fine. I wish to ask if Apple can't make the upgrade process less stressful with some kind of tool that checks for issues prior to upgrading to ML and fixes or advices of any issues. Microsoft have had these kind of tools so surely Apple can do something similar that can advice of incompatibilty issues and fixes so that us MAC users aren't left scratching our heads trying to work out what is wrong, it's poor support when you can't help users get the software you make and sell onto our hardware Apple.

You should let Apple know of your concerns at:
http://www.apple.com/feedback/macosx.html
MtD

Ive gotten 3 responses from you guys. But still no help. Can't believe it's taken this long for apple to respond to this issue and I'm very disappointed that all I did was take precaution from left to my account info and my account has been disabled since

Ive gotten 3 responses from you guys. But still no help. Can't believe it's taken this long for apple to respond to this issue and I'm very disappointed that all I did was take precaution from left to my account info and my account has been disabled since. Sad that we can't do any updates to equipment I've spent so much money in. Hope this is resolved real soon.

Who exactly are you addressing this post to? And what exactly are you posting? We are just users like you, and have no idea what you are referring to. If there is something you would like to ask - user to user - please do so. Otherwise, you are wasting your time complaining about Apple, since we are not Apple.
GB

Apple TV issues and Bt infinity 2 and BT Hub 4

Similar Messages

Maybe you are looking for