BT Infinity issues and poor service

I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-49442052268
Regards
A very unhappy customer.

JasonT wrote:
I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-*********
Regards
A very unhappy customer.
Hi there,
Firstly, I would advise you to edit out your VOL number from your post for security reasons.
Also, if you follow this link, it will allow you to fill out a "Contact us" form for the mods. Please remember to include all your account details in this and the mods should pick it up and contact you back.
I hope this info helps.

Similar Messages

Open Box Warranty Issues and Poor Lenovo Malaysia Costumer Service

Dear Sir,
My name is Azri. I just bought a new free DOS Lenovo G400S from your authorize dealer in penang on 31th March 2014 around 6pm. Since the unit was a free dos unit, I just brought that laptop home without opening the box for inspection due to the shop will close at 7pm. Upon arriving at my house I unbox the unit to install the OS. On first start, I notice there was an obvious one big death pixel underneath of LENOVO logo. Since it was free dos, I thought it might be the dos issues, so I boot it with linux live CD. After finish booting, I do several test and notice that the dot is really a death pixel. I pack it up and brought back to authorize dealer on 1st of April. Authorize dealer are keen to replace one to one to me as this is open box issues. How ever they need the clearance from lenovo penang for that. I leave that faulty unit with their RMA department and follow up the next day via phone. Upon follow up they inform me that Lenovo penang request the unit to be evaluate at their center. I had to wait for a few days. On friday the authorize dealer call me and inform that the conclusion will be given by lenovo penang by monday. On Monday I went to authorize dealer again to ask for status. Again lenovo penang decline to give statement. Frustrated I called them and after a while they inform me that my claim was rejected due to insufficient number of death pixel. I really frustrated with lenovo service. I never use that unit and the screen already faulty when I open the box.I hope you could resolve my problem as this unit is my costumer unit. This problem had tarnish the image of Lenovo as your unit with QC passed mark actually don't pass the mark.
Below are details of the product with attached information:
Product Model: Lenovo Ideapad G400s
Serial Number: 1S59392001CBxxxxxxxx
Date of purchase: 31th March 2014 at 6.00pm
Date return to reseller: 1 April 2014 at 1.00pm
Lenovo Penang service report number: 252130 (D014-052)
I went to penang service center and explain my situation. They just asked me to call Lenovo Malaysia to get the authorization for them. So I call Lenovo malaysia on every single day since then. After long arguing they only gave me the reference number that is:
SR : 8002963510 **MYR**
Even though I call the Lenovo Malaysia on every single day, they keep on giving excuse and the agent seem don't know or notified about my problem. When i push them harder they rejected my request for LCD replacement by qouting the US site Term and condition.
I got angry and scold them by comparing their service againts other company such HP. After that they escalate my case to their supervisor. Still after almost a month they didnt want to replace the faulty LCD, They keep delaying the answer to replace my faulty LCD. I dont know where to complain anymore. Plese lenovo help me. I was a victim of your poor support and costumer service. How do you dare to put the QC passed sticker on your machine while your machine are faulty.
Please help me lenovo International. This is machine information.
Type & Model:Lenovo Ideapad G400s(59392001)
Serial number:CBxxxxxxxx
Monitor type/SL# (if it is a monitor pbm):-
Problem Details:Blue Dot(Dead Pixel)Center Of The Display
Service Providers Nameith Computer Sdn Bhd
Remarks if anyOA Claim(One to one exchange or LCD replacement)
Machine Information
Serial Number :    Idea CBxxxxxxxx (e.g: Think RX-12345 & Idea EB12345678)
Machine Type :      Idea G400s   (e.g: Think 0829-AB1 & Idea Z450)
Problem Description : Blue Dot(Deal Pixel)Center Of The Display   (e.g: Machine
I Hope you all could replace the unit as soon as possible as i need to send to costumer and costumer already piss off with me. If this thing unresolve, I shall take this case to court for reimbursement.
Thanks in Advance,
Azri
Moderator Note; s/n edited

Also forgot to add, but it cannot be very hard for Lenovo to send me a black/purple hairline cover for the laptop. Surely they can be taken off and put on somewhat easily.

BT Infinity issues and only been with them since 4...

I have been so looking forward to faster broadband, religously checking the availability of infinity for my area for months and eventually hey-ho here it is. After having a HH3 on BT BB for years and not a single issue I thought awesome same reliability and faster too. How could I be so wrong!!!!!!!!!!!! I have had BT Infinity for 13 days.
Day.1: The line started out at 79Mb (300 metres from street cabinet) really good performance.
Day.2 Line still fast but orange light on HH5 periodically. (still it is training isn't it?)
Day.3 The line keep dropping out more and more. Fast when it works though!
Day.4 Keep getting resolving host issues and line droppping out??? (still it is training isn't it?)
Day.5 My daughter is asking to put the old one back on as she is going into facebook withdrawal
Day.6 I am thinking of putting the old one back in. Line droppping in and out. Checked the speed still good 76Mb.
Day.7 I am beginning to get disillusioned by this infinty business. The desktop help keeps telling me to call support as it cannot fix my problem. (still it is training isn't it?)
Day.8 Beginning to think this was a BIG MISTAKE! Still fast when it works 75Mb
Day.9 Very frustrated called BT customer support. They performed some tests and tell me the HH5 is knacked.
Day.10 & 11 More of the same. (still it is training isn't it?)
Day.12 Replacement HH5 turned up re-connect. Speed is 63Mb and after 2 hours exactly the same as the previous.
Orange lights, rsolving host issues and dropped connections. Called customer support. They performed the same tests and told me no fault and 63Mb is what I should be getting?.After getting 75Mb with a broken HH5, I was expecting at least the same. They also told me they could not reset the BB profile to re-train the line even though the HH5 was faulty?
Day.13 I am awaiting a call from customer support manager who will tell me that nothing is wrong. WTF is going on BT?

A quick update. Got a call back from customer services and they have now found a fault on the network. Funny that!! Watch this space.

Mis-selling of services, ofcom and poor service..

Just three of the many negative points I will be advertising about BT on any forum I possibly can.
A week of complaining and getting hung up on by "managers", along with lies and contradictory information from almost any person I have the dissatisfaction of talking to.
I shouldn't be surprised. BT were the same with my dads account and it seems the same with so many others on here.
Just today I have had Nina drop my call, then Moulisha passing me through to his manager who hung up on me as he didn't want to discuss my issues. Now I'm onto Niraj who is having "system issues" and so can't help.
At least your infinity package you sold me is as good as those 7 other individuals told me it would be... Oh yeah I forgot, after 2 days off work waiting for an engineer, your rather angry and rude back office staff call to tell me you don't actually do it in my area!
At least she kept interrupting and talking over me to stop me complaining on that occasion.. Like a true professional, even when I left my phone on my desk I could still hear her shouting at me like it was my fault you lied to me to get me to sign up.
That's ok though cos you will have my internet working by the end of this week like you promised me every time I have called.. What's that Nina??? Next Wednesday? You can't do anything as I have a open order for infinity??? The same infinity you cancelled without telling me on the 25th of November as you don't provide it in my area??? Oh well, at least you always have the option of hanging up on me!
At least you didn't charge me for sending out the router for infinity that I can't get in my area. Oh you have charged me!?? Oh good.
But that's ok as you do care at least as your going to get your magic department to call me back tomorrow (Tuesday), or tomorrow (Wednesday), or tomorrow (Thursday)??? No, tomorrow still hasn't turned up yet. Must mean a different thing in that part of the world (The North West of England if anyone was interested).
Thumbs up guys.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
If you have posted such information, then please edit your post, and delete it.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Infinity Problem and Atrocious Service

Hi everyone, first time poster, registered last week, hope someone can help me.
I've had BT Infinity since it arrived in my area last year, I was previously a very happy BE subscriber, but switched to BT when FTTC came to my area. All has gone well with my connection until a week ago, when it started to become very patchy, to say the least. My setup is as follows:
1) White BT Infinity Modem
2) HH3 plugged into the modem
3) A Netgear 8-port unmanaged switch plugged into the HH3. I did this because of curiously dire performance from the second HH3 ethernet port
4) Family laptops, iPad, iPhones etc use Wifi of various flavours through the HH3
5) My Xbox 360 connects via Cat5e cable to the switch
6) My PC/server/Media Centre connects via Cat5e to the switch
7) My NAS (Synology Cubestation) connects via Cate5e to the switch
All has been well until a week ago, when the Broadband connection became patchy, for both Wifi and ethernet connections. Sometimes the connection would come back by itself, sometimes only when I rebooted the HH3 and modem. This got worse over a day or two, until I had no broadband connection at all.
The timeline from then is as follows:
1) Thursday 3-Nov @ 6:15am - I phone BT Infinity support and report a fault. I confirm an appointment for Friday am, between 8am and 1pm. I login to BT.com and am able to see this appointment. My wife organizes to take the day off from work to attend, unpaid (she's a yoga teacher).
2) Thursday 3-Nov @ 1pm - my wife arrives home to discover that a BT engineer has come and gone, leaving a "coudn't get in" card. Note, this was not a scheduled appointment.
3) Thursday 3-Nov 2pm - I phone BT Support, and they confirm that an engineer will attend the following day, as planned. I'm worried there may be a problem with this, because of the unplanned visit. They have no explanation for the earlier unplanned visit. They tell me they have spoken to "BT Wholesale", and they confirm the Friday visit is still on. I login to BT.com and still see the planned appointment, by also see another appointment added for 11:39am that day, a record of the unannounced visit.
4) Friday 4-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
5) Friday 4-Nov 1.30pm - I call BT India to report that no engineer attended the appointment. They have no explanation for this, except to apologise, and suggest it may have been some confusion with the engineer. They make another appointment for Saturday 5-Nov, also 8am to 1pm. I login to BT.com and am able to see the appointment. I arrange to take Saturday morning off work, unpaid (I'm a contractor).
6) Saturday 5-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
7) Saturday 4-Nov 1.15pm - I call BT Support to report that no engineer attended the appointment. They give me a lovely apology, and tell me that "BT Wholesale" cancelled the appointment. They cannot tell me why I didn't receive a notification, or why they couldn't tell me this earlier. They make another appointment for Monday 7-Nov, also 8am to 1pm. I login to BT.com and am able to see the appointment. My wife arranges to take a second day off work, unpaid.
8) Monday 7-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
9) Monday 7-Nov 13:30 - No BT engineer attended this morning. This is the third missing appointment in a row.
I have a few questions:
a) Is this normal and acceptable BT service?
b) What do I need to do to get an engineer to my house?
c) How do I get my broadband working again?
d) How do I escalate the whole affair to someone who can do more than just apologise?
(SMBK)
Solved!
Go to Solution.

My "Download IP Profile for your line is -38717 Kbps"
Therefore Max download speed I could achieve is 38Mbps
My "Upstream Rate IP profile on your line is - 2000 Kbps"
And my Max upload speed is 2Mbps
Artificially capped/reduced due to the Infinity Option 1 that I have. My line checker estimates upload capability of 11Mbps)
Have a look at THIS POST for an example of what the test result looks like.
And HERE for screen shots.
If you haven't run the BT speedtester before and therefore do not have your IP profile... perhaps you have some speed test results from other sites that you can compare.
For example my before and after Infinity results from http://www.speedtest.net/
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

BT Infinity - Problems and Poor Customer Service

Hello,
We are new customers to BT - having only had our Infinity Fibre Optic connection installed into our new home 13 days ago. Since installation, it's become evident that the Hub struggles to maintain any decent wireless connection to the downstairs of the property, often providing download speeds of just 0.2 Mbps or around that figure.
Having run various tests and spoken with BT online, we came to the conslusion that we're suffering from a Wifi Black Spot. However, the advice received was for us to Purchase an second Router / Hotspot in order to fix the connection; which I find absolutely disgusting.
I find it very difficult to fathom that, as new customers who've just recently paid for the installation of this service, we're expected to pay to fix the poor quality of this service. BT off an official Wi-Fi Home Hotspot 500 Kit for £89.99 - so are you seriously telling me that we have to fork out another £90 to fix the substandard service we've received so far?
Especially given how early we are into the contract, I have to say how severly disappointed I am in the service received from BT at all levels. To expect brand new customers to pay to fix problems created by the service is absolutely dispicable, and if these issues are not addressed in a more fitting manner we may be forced to look into taking further action.
I look forward to your responce.
Regards,
Alan

Unfortunately no ISP will guarantee wireless speeds because there are to many variables involved in the transmission of wireless, such as environmental factors of the type of property you have, stone walls, concrete floors etc.
There are a few things you could try to improve things before spending money.
Make sure that "Smart set up" is turned off. see link how to so that
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
Some devices have a problem with the Homehub dual band having the same SSid (name). Try giving the 2.4Ghz and 5Ghz frequencies different SSids. Just add a 5 to the end of the 5Ghz SSid so you know which is which. Check the 5 GHz Sync with 2.4 GHz: is set to NO.
Once you have done that "forget" the connection on your devices and then restart the devices and log onto both the SSids if the device can use both frequencies. Not all devices cn use 5GHz.
See this link
http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...
Try downloading and running inSSider or another wireless scanner. This will show you the wireless channels that your Homehub/router is transmitting on as well as the surrounding networks. You want to take a note of the channels in use and change your Homehub onto a channel that is not being used.
See Link how to do that.
http://bt.custhelp.com/app/answers/detail/a_id/14094/~/how-do-i-change-the-wireless-channel-on-my-bt...
See link for inSSIDer
http://www.techspot.com/downloads/5936-inssider.html

No service issue and poor battary life on iphone 5?!?!?!?!?1

cmon Apple./I have had my iphone 5 for over a month and keep getting this no service issue,..,the battary is terrible,.wont even last 8 hours with light browsing and I ahve used all the battary saving tricks,.I dont ask for much from this expensive gadget,.I just use it to text call and look at the net,.all three of which I have had problems with from day one!!!!! My iphone 3gs which I had for 3 years never gave me one problem?I have read countless threads on this issue,.please can you sort it out of help or offer a refund,.I am actually wanting to go back to my 3gs its got so bad and I am tired of reading all day to find a solution,.Apple used to just work!!what happened?

Went to apple again. Same problem. Drains 5% an hour on standby with everything shut and airplane mode. They said this is "normal" and REFUSED to replace my phone as the battery health was normal. They say, "The hardware is ok, so we cannot replace the phone". I had them do a full restore from recovery mode. DId not help.
Just to reiterate. I have done EVERYTHING- restore, full restore, shut apps, turned of location services, wifi, network, push mail, BG app refresh and reduced motion and set auto-lock to 1 min. Even auto-brightness is off and screen is at 30% brightness.
Now I am stuck. Poor battery and uncompramising apple. This is perhaps making me anti-apple from an apple fan.
Just wanted to ask, are such usage times and standby times normal? They are much less than what apple claims.

IPhone 4s - Battery issue and poor voice quality

I had bought my iPhone in May this year. It was working fine till i think a week back battery started to drain quickly at 10% every hour. I have configured office exchange account for mail and accessing global exchange contacts, Google account as exchange for contact sync and iCloud. i dont keep any contacts on exchange, keep in Gmail only. Was Android user earlier.
I read a lot of posts and tried all solutions such as turning off timezone service in location, turn off and delete all email accounts, kept manual sync for emails, ran the battery down till switch off and charging back to 100%, removed apps i doubted could be syncing data in background, turned off locaiton service totally, turned off calendar, turned calendar notifications, turned of iCloud reminder, notes but no effect. Wifi and Siri are also off.
I notice today that I am getting small circle near operator name rather than E symbol (for edge)and at the same time voice quality of person on other end is bad too, can hear small cracking , clicking sounds, voice breaks. Otther person can hear me properly. I get back E symbol in some different place than my desk. I havent changed my desk so thats not a possibility either.
Someone had suggested queued network thread with exchange can cause the issue so Installed System Activity Monitor app but it doesn't show battery graph or which process is taking CPU or network time. Moreover, it shows 4-5% less battery level than on top in disharging mode !!
Used to get good stats of what is eating the battery in my old HTC Desire but iPhone doesn't offer such feature to diagnosis. Ideally should not be required if phone works as expected.
What do I need to do to get battery life and voice quality back? I will try voice again at home just to rule out bad network at work.
Thanks,
Ashish

Well, most of what you did is black magic, and has nothing to do with battery drain. But we have no way of knowing how your battery life is below what you think it should be. What are you using it for, what apps do you have, and how much Usage life do you get (settings/general/usage).

Sony Xperia Z1 Water Resistivity false advertising and poor service from service center

I have bought Sony Xperia Z1 from eBay on 31 October 2013. I have been using this phone for nearly a year. The phone was good in performance but comes to water resistivity it will resist water for a few months but after few months even though the card slot and all flops are closed, the water gets in.I have faced this on 7th September when i was about to take a photo in pool, the water gets in and the phone was dead. And i took it to the service center ( Repair and Return Technology (I) Pvt Ltd) Egmore, chennai, on 9th September 2014. On 15th September i got a call that i have to pay nearly 20000 to rectify the phone. Then i called the service center and also sent mail to [email protected] and said that i was not satisfied with the reply. Then few days i again got mail like below
We understand your concern towards the service of your Sony XPERIA Z1.
We had received your Sony XPERIA Z1 at our Authorized Service Centre – M/S Repair and Return Technology, Egmore, vide Work Order No.W114090906449 with the nature of complaint “Cannot Power On”.
Upon physical inspection of the product by our engineers, the phone was found to be damaged due to external cause of liquid regression. As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty. The Main Board needs to be replaced for satisfactory working of the product. The estimate for this service is Rs 12,488/- and Service charge is Rs.350/-.
This matter has been discussed with our management.
We regret that we are unable to comply with your request for free of cost service. We would once again request you to kindly approve the estimate so that we can proceed for service.
We solicit your kind understanding in this regard.
Thanking you and assuring you of our best services always.
Warm Regards,
Sony India Pvt. Ltd.
They just mention the flags turn red and so the water has got in. They were unable to explain how the water got in. I have seen several forums that many users facing this kind of issues even all the flaps are closed. I was completely stressed and depressed to hear this. I halfheartedly asked the service center to do the service on 1 October 2014. Today's date is 11 October 2014 but still now i haven't heard any update from SONY. When i asked SONY customer care or service center, they dont even know the status of the product, they saying that the phone has been given for service to next level, I have to wait for few days, But i have been waiting for 1 month. I was completely fed up with Sony Service as they are not even called me once regarding this. I have to call each and every time and not even get proper reply. Its very irritating.
If SONY is viewing this do necessary action or else you'll lose a premium customer and more customers in future.
Even though i got the phone how can i use this phone in water ? I completely lost trust in SONY and never buy any SONY product again. I'll go for Micromax next time.
Order No.W114090906449
Sony XPERIA Z1, Model No. C6902,
IMEI No.
I see many users here are suffering the same problem,
Beware of buying Xperia Water resistant products as it may not guarantee waterproof and they don't even give warranty if your phone got water.
Regards,
Narayanan
Solved!
Go to Solution.

I have had the same problem I have wrote to customer services and I keeping the same reply, that the phone has to be less than 1.5 meters, less than half an hour....... blah blah blah.
My phone failed in water and I had met all the conditions but they keep fobbing me off I have asked why they advertise the phone as waterproof when obviously its not. The last reply I got was well it might not be waterproof.
Absolute rubbish the phone and the customer service. and dont get me started on the smartwatch that failed in water as well it never worked I threw it in the bin.
Aviod sony products absolute junk I say.

Email issues and Customer Service, Sales Response

1. I currently have Verizon land line phone service and RoadRunner High Speed Internet service, and am considering a switch to Verizon DSL. A very reliable IT adviser has warned me that advertised Verizon data rates/bandwidth are not reliably delivered and that there is a good chance that Verizon is actively seeking to dump all of their wired facility services. Given that I can't even get a requested return phone call from any Verizon sales or tech support personnel with substantive answers or assurances of the effecacy of their offered (web) services, I am concerned whether the switch from Time Warner to Verizon is wise.
2. I also tried connecting (via a friend's Verizon service) to the Gmail server using Thunderbird on my Mac. I was able to connect with the incoming Gmail server and received new emails while connected. But I could not send email, as the Verizon service apparently failed to connect to the Gmail smtp outgoing server configured in Thunderbird (and that works on RoadRunner).
I am looking for and would appreciate feedback and/or potential solutions, as Verizon apparently doesn't care to teke the time to assist. Maybe that is the first and best sign I shouldn't switch ???????

About SMTP, Verizon blocks the default port of 25 for SMTP to cut down on spam/zombie computers. Try using an alternate or secure port for SMTP.
Second of all, your IT source is accurate. Some of the word that's been going around the Internet has been mentioning that unless you have FiOS, LTE or perhaps a VDSL solution may be your only hope for speeds. I will take the VDSL if I must settle with that for a little while until someone brings Fiber to me, but LTE, forget that. The DSL network has seen little to no upgrades with the existing infrastructure basically being used to support higher speeds and heavier usage, and unfortunately in some cases this is leading to congestion issues. The only thing to know for sure is to get the service for yourself and to see how it works. Verizon should have a 30 day Guarantee on their plans allowing you to cancel before being sucked into a contract or paying anything. Just remember, do not get rid of Roadrunner until you are sure the DSL works out and will suit your needs. I have no issues with the DSL in terms of speeds, which I get 24/7. I only wish routing was a bit better to local servers and the speeds were higher.
========
The first to bring me 1Gbps Fiber for $30/m wins!

HT1933 battery issues and customer services from apple store

I have been a iphone user since january 2013. i have found some issues with the battery of my iphone 5 and booked appointment several times to report to it. the problem was battery dies unexpectedly, for example it dies when it shows even arround 20% remaining sometimes. every times i have made checked it with genius bar the found no problem using there diagnostic system. On 22 december 2013 again i have done some diagnostic test with apple genius bar and they reformat everything and said problem will be solved. however again on 24 december i had to take my phone to genius bar as they problem was still there and it was died suddenly even there were more than 20% charge remaining. Then i got to the stratford apple store and showed my phone to one of the manager named Harnson. i have showed the dead phone and describe him the situation. he tried to switch it on and found that it shows no battery is low as 2% and need to charge. then he take me to genius bar to diagnostic the phone again. in the genius bar when his colleague has switched it on then it showed 24% charge remaining. then i explain that this device has no reliability. it doesn't show the actual percentage. it was 2% few minutes ago and died and now it is showing 24% without any charging. then he diagnostic it again and found no problem....
he replied to me your phone is perfectly find according to the diagnostic report. so they can not do anything about it. i was so much frustrated about the whole service. the staff at the bar was so muuuuuuchhhhh unfriendly and unhelpful. later he talked to one of his colleague and suggested me to pay 100 pound or something to replace with a new phone..
i felt so bad and i was not expect this sort of service from the world famous apple company.. staffs attitude are genuinely very bad and arrogant.
1. how can i prove that there are some problem with the battery. even they have seen that it turns from 2% to 24% without charging. the device is a fault since i bought it. but as it is not showing in the diagnostic test the refused to take any action about it.
2. bad attitude and arrogant staff made me feel even worst.
please note that this staff are nice with white people and im an asian. is that can be a reason of having bad services from apple?????????????

no they gave me a new 3g 16 gig, i did ask for a 3gs....it is like for like when it comes to replacing....but i think i was pushing my, luck, but im very happy not to have paid the 139 quid, so a happy customer I am, my problem was that i was out of warranty, i did not take out the extra protection warranty ( silly yes, leason learnt... i hope so )
It was the guy who served me who was fantastic, i cannot fault him, he did not have to wave the extra monies, but he said that i seemed genuine, and the fact i did not jail brake my phone or want to, even know he prompted me to as a suggestion , maybe just maybe this all worked in my favour and the result is i have an iphone that works..... Now my issue is with O2 my telco carrier in the UK, as of Nov this year, O2 pay and go customers are in-titled to have there phones unlocked if they have had there phones for more than 12 months. My phone is 15 months old(all with O2) , so an unlock i can get, but because i have a "replacement phone", the imei number is different to what my initial phone was, they are saying i have to wait another 12 months.... I got a SMS message from O2 today that my unlock application was unsuccessful ..... because i have a different IMEI number to which i started with..... just when u think it is easy...WHAM .... so i have to take on O2 now, more phone calls etc...... Any suggestions anyone, has this happened to anyone you know ?
Cheers

Real price vs advertized price and poor service

They advertize one price for a bundle on the net and than you get the bill. It is not the same. Anyone else
not getting what is advertized?

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10.2.1 lack of update and poor service from BB

Uk Vodafone subscriber
2 days Bb bring out a software update
the uk website says you can update
but it wont work for vodafone customers
the support area of the website directs you to a users forum
I wonder sometimes why i stick with BB when if i had a iphone, theres a shop in most large towns you can call into for support.
a telephone no where they call you back
support from BB?
where is it?
Come Mr New CEO, its easier to look after an old cutomer than to find a new one

stirlings wrote:
it sasy my software 10.2.0.429
is the latest software
it seems that Vodafone is not supporting 10.2.1
see
http://crackberry.com/vodafone-uk-1021
Key word being "currently".
They will. Be patient or just load the leaked version. There is NO difference.
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Re: Fuzzy GME965 overheating issues and poor BIOS support

I resonantly bought a Fuzzy GME965. Do you know where I can download the latest BIOS? There is nothing on the MSI homepage.

Quote from: ruena on 13-August-12, 19:24:20
I resonantly bought a Fuzzy GME965. Do you know where I can download the latest BIOS? There is nothing on the MSI homepage.
This thread is 4 years old. The last reply was 2 years ago.
Reply #5; https://forum-en.msi.com/index.php?topic=118987.msg898140#msg898140
You can ask MSI Technical if anything is archived;
> Contact MSI <

I need to complain about iPad 3 i bought only 3 months but have to go to repair 2 times. Poor services, dirty, not response staffs of APPLE AUTHORIZED SERVICE PROVIDER

I bought iPad 3 on dated August 19, 2012
It has a problem when using, happending 3 times already.
1st problem - while using this ipad 3, it suddenltly shut down and show apple logo. after reopen, found all application loaded have gone.
2nd problem - the same issued, but can't re-open or reboot. I have go to your dirty authorized service provider on dated October 15th, 2012. after 4 days passed, they said will call me for updated but no any response. I need to call your service provider myself asking the status. They said have already been reboot with Itune and can't found any problem. I can take it back and said that They have try my device with using out of battery. I need to charge after get it back myself. THIS IS APPLE AUTHORIZED SERVICE PROVIDER.
This is Macintosh Center Co.,Ltd. APPLE AUTHORIZED SERVICE PROVIDER
149/4 Modern Home Tower, Nonsee Road, Bangkok10120
Staff name : Tan
I have called to Apple Suppor Call Center (as understand located in Singapore) report and advise our iPad problem and poor service.
#001 800 441 2904 Mr. Charlie and Mr. Thawatchai 2 staffs have received my comment/complaint and full understand of this story and situation.
Yesterday Noverber 12th, 2010 - the 3rd problem happend again - it more worse. the screen show photo the USB line need to connect to iTunes.
I have no choice need to go back to that poor APPLE AUTHORIZED SERVICE PROVIDER again as they have my story record. Same thing, they said need to check and reboot.
IN 3 MONTHS HAVE TO REPAIR AT SERVICE PROVIDER.
REBOOT IF PROBLEM CAN GO BACK TO THEM --- PROBLEM --- REBOOT ---- AGAIN AND AGAIN.
THIS IS 28,000- BAHT UP DEVICE BRAND APPLE.
MOST IMPORTANT : YOUR IMPORTANT PHOTOS, VIDEO, MESSAGE, RECORD WILL BE GONE.
THEY SAID WE NEED TO BACK UP FREQUENTLY WHEN USE ALL APPLE DEVICES NO MATTER ; iPhone or iPad.
I have iPhone 1st Gen, iPhone 4th Gen, iPad 1, iPad 2, iPad 3 and new iPod 5 for my family.
Now I thought that Samsung is my new choice and as per from my friend suggestion. It a lot of best service from there.
If anyone have the same case as me...Please raise it up...

Phatara, this is a iPad user forum. There's no one here from Apple.
You need to contact Apple:
http://www.apple.com/contact/

BT Infinity issues and poor service

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