Apple will not tell me how much i owe but say i have a debt on my account what do i do
they say i owe money yet will not tell me the amount and i have not downloaded anything, further more i can't update my mac because for some reason it is linked to this account i do not even use anymore
Contact iTunes Support - http://apple.com/emea/support/itunes/contact.html - and ask them to clear your balance.
Similar Messages
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I recently switched from an iPhone to an Android phone. I cannot receive text messages because Apple will not "release" my number from iMessage. I see others have had the same issue. How did you solve the problem, if you did?
This tech note addresses your problem: iOS: Deactivating iMessage
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I'm looking for an application or plug in that can tell me how much free space I have available on my hard drive left for my MacBook Air, thanks so much!
***Correction***
The other way to do this is to choose About this Mac under the Apple menu. When the window appears, click on More Info, and then choose Storage from the selection of tabs at the top. -
One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
What I am surprised about is that no one seems to have done any analysis or debugging to figure this out. How do they decide that this is a hardware issue?
The first time I tried it from my laptop and got this message. The support guy told me that my laptop may have an antivirus software which may be causing this issue. So I took it to the service centre. They tried the same restore from their machine and got the exact same error.
The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
But most importantly It says 'In rare cases, this may be a hardware issue'.
So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
When I asked them to escalate this, they said that there is no way to escalate.
I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
But I dont see how the support guys decided that this is a hardware issue. I need to know.
And secondly I am shocked that Apple has no escalation path.
Can anyone please help?Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add. -
I am trying to set up a new computer with my Ipod Nano. Will not let me transfer files. Syas I am over 5 authorizations. When I look at my account, it says only 1, the new computer I am trying to set up. While looking at my account, it won't let me change the computers authorized.
Hello there, hannahsmom811.
The following Knowledge Base article reviews the steps for how to authorize and deauthorize computers with iTunes. It also offers up information on how to get help if these steps still don't resolve your issue:
iTunes Store: Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
Thanks for reaching out to Apple Support Communities
Cheers,
Pedro. -
Premier Elements will not start (needs latest graphic drivers) and HP says I have the latest drivers
AMD says I don't have the latest, but I need to download the latest from HP - and HP says I have the latest.
Is my only option to return the Premier and Photoshop Elements 12?
Is there an alternate mode that allows Premier Elements to work with somewhat older drivers with some degradation in rendering speed?
Is Premier Elements only intended for the latest computers? My laptop is 1.5 years old.
Thanksselrahcllah
Thanks for the update. Sorry for the delayed response...got detoured.
What is your situation with regard to working in the Premiere Elements 12 workspace Expert, Quick, Expert Guided, or Quick Guided? Are the displays and editing opportunities all functioning at this time?
As for the Elements Organizer thumbnail display of your video....how did you import that file into the Elements Organizer..
a. did you import the video via the Editor workspace and then let the video be automatically placed in the Elements Organizer
or
b. did you import the video in the Elements Organizer via the Elements Organizer's File Menu/Get Photos and Videos from...
What are the video and audio compressions and file extension for this video with the blank Elements Organizer thumbnail?
The first thing to try is deleting the video from Elements Organizer. Then importing the video into a Premiere Elements 12 Expert project to get it into the Elements Organizer by the automatic route.
Do not forget to right click the Elements Organizer thumbnail and select Update Thumbnail when you see the thumbnail blank (no trace of the first frame of the video).
I am trying these non-chip routes right now to get them rule in or out. We could add creating a new catalog and deleting the Elements Organizer setting file, but let us see how you do on the rest in this post.
From what you wrote, it sounded like Adobe Help took you a long way and got Premiere Elements 12 working, for everything but the Elements Organizer thumbnail playback. Give them another chance when it comes to the chips on this. Ask for a supervisor if necessary.
Based on your expected reply to the questions and suggestions above, I think it practical to pursue the above rather than switch to another program at this time.
What do you think?
We will be watching for your progress.
Thanks.
ATR -
how do i fix my phone it wont charge it will show the apple sign when i put it on the charger and it will show the apple sign and then it will shut right back off and it wont come on and i have the iphone 4s how do i fix my phone
Check the USB port and the USB cable for any kind of lint, debris or bent pins.
Try another, working USB cable.
If still no luck, get it checked by visiting an Authorized Apple Service Provider or contact Apple Support to get it serviced:
iPhone - Contact Support - Apple Support -
I purchased a new computer and transferred all my itunes music by copying the music and transferring to new computer. When I try to sync my ipod, itunes
says that I already have another computer. The other computer no longer exists. How do I rid the identity of the old computer?If the Erase and Sync option does appear when this prompt comes up, restore the Nano to factory settings and then resync all your content back over to it from your new iTunes library. This process will allow the iPod to associate itself with the new library.
Restoring iPod to factory settings
B-rock -
My phone keeps flashing the apple icon and going to a black screen. It will not reset. How do I fix this?
also have this problem. will not reset. checked power cord, it charges other phone.
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I got Iphone from Sprint a few months ago. It creaked yesterday. I called Sprint and they do not repair creaked. So should I bring my Iphone to Apple store for repair? How much?
You make an appointment at the genius bar of your local Apple Store.
If it's the back glass that's cracked, it will cost you about $30 to get it repaired. If it's the screen, you're looking at $199 + tax for a replacement phone. -
We have changed our appleid and password on the computer successfully, now our iphones keep asking for our password to the old appleid and will not accept it. how do i change my appleid on my phone?
mine still wont let me buy apps or update apps because it keeps asking for my old Apple Identification that i know longer use and havea new one what do i do
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I just downloaded more themes from Apple for my iDVD. Now the iDVD will not run. How do I fix this?
I just downloaded more themes from Apple for my iDVD. Now the iDVD will not run. How do I fix this?
Where from Apple did you download them? What happens when you try to launch iDVD?
OT -
my trackpad and keyboard on my macbook air will not connect.. how can i fix this without having to drive 2 hours to an apple store
i also have an external mouse and keyboard hooked up to it.. future shop suggested resetting the macbook. but i cant figure out how to do that.
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i have choosen erase all content option on my iphone 4s but its only showing a small clock rotating, can u tell me how much time will it take.
Let it do the rotating thing for about 10-15 min. If it is still doing this, try wiping the phone in iTunes.
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I upgraded my Icloud storage yesterday by 10GB, but one day later realize I did not need to do so. The apple advice is to cancel within 15 days for a refund, but does not tell you how to do so. Anyone know how to contact apple for this purpose?
You would have to contact Apple in order to do that. Just use this link to ask Apple for a refund: http://www.apple.com/support/contact/
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