AppleCare or Customer Relations help requested

I have been a Apple customer for years. Started with a II+ followed by Mac+, MacII, iMacG3, MacMini G4, then another Mini G4, and now a MacBook Pro. Macs have worked well for me, and in return, I have bought several Apple products.
Unfortunatley, the string of luck with my Macs has come to an end.
I got on the waiting list to upgrade to a MacBook Pro as soon as they came out. By the second week they were shipping, the store called me and told me they had my MacBook. Very good service.
I get it home and first find that even though its a notebook, its NOT a laptop. Even Apple won't call it a laptop, they call it a portable. You know why? Thats because they run so darn hot, if you sit it in your lap while running, it will literlly burn your legs, and I have to put a pillow in between it and my legs.
After 3 months of using my new MacBook Pro, it started rebooting randomly, had lousy performance, and was overheating. I took it to the apple store for repair. They replaced the motherboard, heat riser, and a couple of other items and return it to me. The random reboots are gone, but it still runs mighty hot.
Take it home. Use it for a couple more months. Now it starts having other problems. Like it just randomly powers off. No warning. No battary low prompts. Just boom, and it shut off, even with a battary that has a 90% charge.
It also locks up frequently. Not completely locked up, just fits of no response. For 15 or 30 seconds, the computer just won't respond. No mouse clicks. No keyboard entry. Won't even respond to trackpack movements.
Then, after using it for a couple of hours, it gets dog slow. The same apps that ran okay right after you fired it up just start running slower and slower. It's not running out of memory, as I have 1.5GB of ram in it. For some reason, it just gets slower with use, even if you close all apps, and restart just one app. It's not whats running at all, it's just how long you use the computer after startup that effects it's performance. And no, I don't run PPC apps. I only run universal apps.
I post this information on a popular mac forum, and someone tells me that the fan is defective, the computer is overheating, and therefore, the processors are slowing down to protect themselves from generating more heat.
I know intel processor are designed to do this through their TM1 and TM2 thermal monitoring, so this makes complete sense.
I go to apple store, they do some tests, tell me that I have a bad battery. They replace it under warranty and call it fixed, and tell me to pick it up.
This may explain the random shutdowns, but it doesn't explain the constant performance problems. I told them about the overheating, and again, they failed to listen, although they did run 24 hours of testing. I guess they get so many hot MacBooks, that they don't really know when one really runs hotter than it is supposed to
I guess I'm just frustrated. I'm going to pick it up again tomorrow, but with only a battery replacement, I really don't think they have addressed the other issues, and I know I will be bringing it back in again.
As a devoted Apple customer, I am starting to loose faith. Can someone in AppleCare or cutomer relations help?

Don't take this wrong. But I'm not going to spend $60 more dollars on this computer to turn it from a portable into a laptop.
They sell these things to the un-suspecting public (at least in the beginning) as laptops. If the thing is designed wrong and gets too hot to put in a lap, then don't call it a laptop - which they don't now anymore.
I may sound stubborn here but let me make my point. Everyone wants me to spend money to cover apples less than stellar product. Buy a iLap to make up for the heating problem. Buy apple care to insure that my lemon keeps on running after the warranty 1 year warranty. Someone else has suggested that I try to debug the problem with this computer and take pride in solving it myself - and to some point, I agree with him.
But the thing that makes me mad is that I paid a premium for this computer. I was an early adopter that bought this computer in week 2. I bought this computer to move over to the intel core mac's for the extra performance they offer, and because I have had such good experiences with apple and Macs before. I'm just not going to invest more of my time in this thing. It's time apple step up and take responsiblity.

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Applecare address for customer relations??

Hey all, I have been trying to call Applecare for an hour now to get the address of the customer relations department there but I can't get through for some reason. Does anyone have it by any chance?
Kind of a weird question I know, but I want to write about my recent service experience (wonderful on Apple's side, terrible from the AASP's side)
Thanks in advance!

Write to or call the corporate address:
Apple
1 Infinite Loop
Cupertino, CA 95014
408.996.1010

Customer Relations doesn't call Back -- need help on getting a refund.

I’m looking to get a refund for a netbook that I purchased. Here’s my story.
I bought a Lenovo ideaPad S10-2 in September and in October I had to send it in for repair on a cracked screen (plastic casing). Lenovo warranty received it Oct 21, 09. Expected fixed date was November 7, then got pushed to the 13th then got pushed to the 20th ……….As you can see Lenovo has had the product longer than I have, at this point I don’t want it anymore (I wasn’t even offered a replacement) I just want my money back because they can’t tell me when it can be fixed and I’ve had a lot of phones calls to their tech support and I’m getting nowhere. They have escalated it to customer relations and they were suppose to get back to me 5-7 business days, it’s the 9th day and nobody has returned my calls. All I want is my money back.
If this is how Lenovo treats their customers, then I will have to inform our parent company to switch back to buying Dell products as their customer service is far superior.
Is thier anyone who can help on these forums?

fourtrack78,
Can you send me a private message with your service case number and your contact information?
The case will be WNxxxxx. Apologies that this has been your experience so far... I'll ensure you receive some assistance.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Need help from customer relations E60978963

This started in Feb 2015 with the VAIO I purchased in 2013. The battery drained so fast and the power port appeared to wiggle. I had to travel out of country in April 2015, and I needed to have a laptop with me, so I thought 2 months would have been sufficient. Until March 20, 2015, I received the voice mail regarding buy-back offer, so I promptly agreed and replied with my address. According to the email, the check was approved on March 26 and should be delivered with 4-6 weeks. I bought another laptop and bring the new one with me on that trip. This has been more than 7 weeks, so I kept calling to Sony to follow up. Everytime Sony Support, aka the gatekeeper, told me to 'wait' until the Customer Relation will get back to me (within a day or two) and they said they did not have a direct contact number to Customer Relation. I called again after two days as nothing happened yet. This time, now Sony support told me I need to fill out a form or an article, which he would send to me to my email. I did not receive any email from Sony, AGAIN. Why does the story keep changing? Please advise and let me know whom I can talk to resolve this problem. Again, the Event ID is E60978963.

Hi Chanl, sorry to hear about what happened. I sent you a private message regarding your concern. Thanks. - Charlie

PLEASE HELP - Component Failure - Customer Relations e-mail

To whom it may concern:
I've been trying to reach someone from customer relations, but there is not an email in the web site and the call center is not very efficient. I'm in Caracas, Venezuela and I've been having problems with my 800 MHZ iBook. The computer experienced the following symptoms:
- Scrambled and distorted video
- Appearance of unexpected lines on the screen
- Intermittent video image
- Video freeze
- Computer starts up to blank screen
An authorized Service Provider determined that the component failure identified for the Expanded iBook Logic Board Repair Extension Program affected my computer.
In order to make the arrangements for the repair, the AASP needs the invoice of the purchase, which I don't have because I did it over the Internet and my father in law brought it to me from the US.
I have the web order number, the billing and shipping info, and the computers serial number. I'm hopping that Apple can send me a copy of the invoice so I can proceed with the Repair Extension Program, but it has been impossible to speak to any customer relations representative, or find an email address in the web site.
Please, please ,please, I need an email address of customer relations.
I would really appreciate any information you can give me.
Thank you in advance.

Veronica
Call 1-800-MY-APPLE, select the appropriate option, give the customer service representative your web order number, phone number or e-mail address, and they can pull the invoice up and e-mail you a copy. I'm a newbie too, so go easy on me.
Bert

Photoshop CS2 issues & Customer Relation's solution

i bought a g5 quad in June 06 that failed in july 06. they were unable to resolve the issue and gave me a replacement machine.
i was given a mac pro with 4GB of RAM and a terabyte of internal storage. the 2 oem 500GB Seagate 7200.10 hard drives took over 9+ hours to zero out: the apple store genius told me this was normal. i have since purchased 2 different hard drives. one of the same capacity which zero's out in under 2 hours. that number IS normal.
Adobe Photoshop CS2 Bridge and Camera RAW have never worked properly on this machine since i got it, quitting all the time when renaming files or browsing my hard drive folders in Bridge. i was told that this is normal and that CS3 and Leopard will fix all this. then the CS3 Beta came out and the machine quits even with the new version.
i contacted Adobe, they say it is my hardware. i went to the apple store and showed them the problem and was able to duplicate it on every mac pro in their store and they said it must be a software issue.
i bought more RAM from apple. the machine works somewhat better now, but it still crashes in photoshop and adobe camera raw and bridge. i purchased lightroom and have looked at changing my workflow, and this program too quits intermittently.
i called apple customer support again. they walked me through using a different user account. same issues. i asked to speak to customer relations. i got on the phone with the lady, and i asked if it was possible to send someone out to look at the machine since it is not working properly, and she said that it is not something they would do since it is not their problem. i asked if they would be able to help me decipher the crash logs so i can find out WHY the machine is crashing.
her exact words were, "well, maybe you can sell it? if it is giving you all these problems and since it is not our hardware, it might be best for you to sell it and buy something that works."
"sell it." i would like to say that "sell it" was not the answer i was looking for. i wasn't even mean to her. i was extremely polite and i got, "sell it" from customer relations. i hope none of you get "sell it"
good luck to all of you.

You use to use Windows but decided to move to Macs at some point, and not look or go back. And that the Quad G5 worked up until some point.
When I got my Mac Pro back in late August/early Sept, I ran into some oddities that no one could help me with. Drivers from Lexmark for their laser printers. Suffice to say that I spent weeks if not month trying to track down why etc. and doing the "clean install" but ended up with the original install disk image.
I'm always afraid if I am forced to install any drivers for now as a result.
I updated SoftRAID (I thought) and ran into every driver and extension conflict possible, known and unknown.
Clean install and avoided anything I could "live without" this time around, and it was stable. For a few days, any and every - and I mean absolutely anything I tried to launch, run or whatnot would CRASH.
I was ready to point fingers. But at whom? ah! must be the Ramjet. Passes all tests, but there must be a gremlin and nothing is good enough to find the cause.
System is now rock solid and stable.
I don't know really what or why. And whether it was SMC reset (I wish they would paint the button in RED!) or zapping PRAM/NVRAM.
I also installed Vista to see if it was OS X or hardware or not. But I never learned what is needed to really use and secure a Windows system - or troubleshoot it if it goes haywire. But you would.
I have spent 40+ yrs tinkering with computers, and 20 with Macs. I think I still remember some of the troubleshooting days from 1990 hunting down shareware bugs.
If it is hardware, it would fail running XP too, maybe? did you retain your license for and copies of Windows and CS2 or whatever you would use? (The Mac Pro really shines running Windows Vista from what I've seen).
It doesn't take a lot to turn a Mac into a crash-prone system. There are some bugs even with the OS update installer itself it seems.
Troubleshooting is as much art as science. Hunches based on what feels wrong with some sweat and guesses backed by some "CSI" sleuthing and detective work.
Only Apple or Intel would know if they have had to come out with re-designed chips, a newer motherboard, or cpus. Or the AMB used on the Risers.
As I said (5 pages ago?) a friend had a G5 Quad that would not run CS2 properly, was crashing etc. (and had on-site Care etc) and the latest logicboard (3rd) stopped the problems, CS2 runs faster and better, it doesn't crash, and the benchmarks show it.
There are revisions to logic-boards. I read it takes 3-6 months to get a pattern of a problem, and another 3-6 months to redesign parts, manufacturing, testing, between engineering prototypes and manufacturing.
I thought the whole idea of AppleCare was sort of the "care" in AppleCare. And to solve a problem.
It would take someone with access to what engineering errata is going on. What changes were made to G5s. There were other problems with Quad it seems as well, heat, the liquid cooling components (there are two varieties).
I don't have the stomach or temper to deal with customer service, phones, etc. But I would make an appointment (yes, again!). I don't know what terms there are for small business or customers to get premium care, probably not good.
We had a mainframe with a bad memory card or bank. We thought. We also swapped out every part trying to get it fixed. We even had to keep the room temp colder and controlled humidity. A new system for us would have been lower maintenance, lower energy bill, less strain on a/c even. And smaller (so we didn't need to use as much floor space). But government can be "penny wise and pound foolish" in such matters.
I know you are just getting familiar with things like "Onyx" and "Disk Warrior" and such. Those can be helpful.
Crashing does tend to lead to more crashes. Mac OS X is not immune to side effects of what they can do. And usually you want to finish a project, not get sidelined.
I wish you had a G5 Quad in there. Two systems. Maybe two G5s even if you have the work or so you can be running CS2 on one and CS3 on another. Or have a techie "gearhead" come in and test and insure that your systems are in working order. Something.
It ain't normal. And it should get more than a "brush off."

What can be done when the Customer Relations Department fails to call? Disgusted and appalled.

I have had a sony KDL-W590B (same as the W600B but from Costco) for less than one year. The original television had a dark spot in the upper left hand quadrant. I contacted Sony and was instructed to do a factory reset on the television and exchange it at Costco if that did not fix the issue. It was not fixed so I exchanged it per their instructions. The replacement KDL-W590B worked adequately for 10 months and then developed a dark, dead spot in the upper left hand quadrant. I contacted Sony and was advised that I could receive a new downgrade as a replacement (the new 48R510C which has 2 HDMI ports compared to the 4 on the W590B and horrible input lag) or I could request a facory recertified W590B. I chose the latter and received the replacement the next week. The replacement was broken. The image on the screen was barely discernible through the black spots and circles all over the screen. I called Sony and explained the situation and was told on Wednesday 5/27/15 that I would receive a call from the Customer Relations Department no later than 1p.m. on 5/28/15. I called back at 3p.m. on 5/28/15 and was told that there are no supervisors available at Sony and that I would have to await a call from the Customer Relations department no more than 24 hours later and he claimed to escalate the issue. I called back at 4p.m. on 5/29/15 and was told that I would have to await a call back from the Customer Relations Department no more than 24 hours later. I called back at 4p.m. today, 5/30/15, and was told that the Customer Relations Department is closed on weekends and I should receive a call from them on either Monday 6/1/15 or Tuesday 6/2/15. My Playstation Plus membership expires tomorrow and will not be renewed. My PS4 and PS3 will be traded in this week. My Sony HTC-150 sound bar will be sold. At this point I just want my money back so that I can buy a decent product from a decent company. Done with Sony after 20 years of supporting them because I get no support in return. Seriously, all I wanted was for them to call me and help.

Alright! I got a response from Charlie by phone after posting today and she was very helpful. She explained what happened when I had my issue escalated on 5/27 because after receiving my third defective KDL-48W590B (this one a factory refurbished unit with a 90 day warranty period to replace a defective set that was purchased with a 1 year warranty) I requested either a refund or a working television with a 1 year warranty. Apparently the expectations for the reply from the Customer Relations Department were set incorrectly. What I should have been told was that a reply after an escalation should take 24-48 business HOURS. This is quite different indeed. The Customer Relations Department is open from 9-6, 5 days per week, so that means that 48 business hours is actually 5.33 business days. That's over a week. So while I expected a reply within one business day as I was explicitly promised on 3 separate occasions by 3 separate Sony employees on 3 consecutive days, it was really over a week. The fourth day, today, 5/30, I was told that I should receive a reply either Monday 6/1 or Tuesday 6/2, which is when I took to the internet to post the complaint at the beginning of this conversation. That was all wrong though. Charlie explained that I should have been told to expect a reply, once my issue was escalated, within 5.33 business days. That's if you are available to answer the one phone call that could come any time on any business day. After she explained this she offered to replace my defective television with a new in box unit of the same model with a 90 day warranty. This would have been perfectly acceptable if there had not been 3 prior defective units and repeated issues even getting a reply from the Customer Relations Department. At this point I would expect at the very least a television with its original warranty period (I don't care if it's new or refurbished as long as it's guaranteed to work for longer than 3 months, especially if I have to go through this process again) or a refund. Maybe even an upgrade? Not from Sony. She indicated that maybe I can get a refund if I submit another copy of my receipt and wait for her to process it and call me back. Unfortunately I am travelling for work and will not have access to it again until Monday, 6/1 and then I can await her reply within 5.33 business days. Hopefully I don't miss her call and can get either a working, guaranteed product or a refund so that I can purchase a Samsung television (complete with 3 year warranty). I made it clear that I will be very upset if I do not receive a response by Tuesday, 6/9 as she promised. The follow-up e-mail that she sent is posted below: "Thank you for contacting Sony Electronics Inc regarding your KDL48W590B. This is to document that I contacted you over the phone to discuss options to resolve your issue today. As agreed, kindly reply to this message with attached copy of your Proof of Purchase. Once valid receipt is received, please allow 24-48 business hours for me to review your file."

Customer Relations is anything but customer oriented

When I started having problems with my TV, I called sony support and they had a service tech come out to look over the TV. In the process of taking my tv to their service center to have the main board replaced (less than 4 months old for the TV) the service tech damaged my TV. I called sony and registered the complaint and requested that the television be replaced since the main board was broken and since the tv had been damaged by their authorized technician. They were very kind to me and said that someone would call me back in two days with a resolution. No one called. After three days I called them and had to re-explain the entire issue to customer service before they would patch me through to customer relations. Customer relations said that their system did not show they were supposed to call me back. I had to explain the situation to them and then I requested the new TV. They told me that they would have someone investigate it and get back to me in 2-3 days. Meanwhile my part was ordered by the service center but when the package arrived from Sony, my part was not included in the order. When the order was placed, Sony's site said it was in stock, but now it is on back order. So I called Sony to find out when the part was going to be in stock so I could get an estimate on when the TV was going to be fixed and to find out if they determined the TV would be replaced. The customer service rep answered the phone and I asked to be patched directly to customer relations. They said that they need to review my file first to determine if the call should be directed to customer relations. After 5 min. they come back and ask how they can help me. I said that I need to speak to customer relations and they said please hold. After another 3-4 min. they come back and said that the wait time was about 30 min. and if I would like them to call me when they are available. I told them yes, and hung up. They never called. I called later that evening and they went through the whole process again of reviewing my file prior to sending me anywhere. Then they said to please hold while they got customer relations. After about 5-7 min. they came back and said that customer relations was closed for the day. I could not believe it. They then said that they would have customer relations call me first thing in the morning. This did not happen. So I called back yet again. After going through the entire process and waiting on the phone for about 20 min. I got into customer relations. They told me that my issue was still under investigation and that they would call me the next day regardless with an update. I told them to excuse me if I didn't believe them, but out of all the times I have been told that someone will call me back, it has never happened. The representative became very rude and said that regardless if I believed it or not they would call me back and then they hung up on me.
Out of all the warranty service I have ever had to have done on any product I have ever owned I have never been treated with so much disrespect and empty promises. I should add here that they already told me that they would not replace my TV even though their technician damaged it. They said that since the damage is on the back of the TV, it is not an issue. I was floored when I heard this. Now my only option is to wait for some part to get back in stock and then hopefully get my TV back.
On a side note, all growing up I heard that sony products were the ones to buy but I could never afford it. It took my wife and I about 18 months to save the money to purchase this TV. We bought a higher end model KDL46NX800 in order to have something that we thought at the time would last us for years to come and be something that stood out above the rest. It is very unfortunate that we are having to go through this experience. I had high hopes when the problem first showed up on our TV that Sony would fix it quickly and do everything possible to make this a good experience for a new sony customer. Unfortunately it has not been the case.

I'm very sorry to read about your issues with your TV - the issue was escalated to the Sony Customer Relations team and I understand that since your original post you have now received an A stock replacement for your TV. If you have any further issues please contact Sony support, quoting reference number E49102116 and they will be happy to assist:
http://esupport.sony.com/US/perl/contac ... KDL46NX800

How to contact Customer Relations

I hope someone can help me. I won't bore you with the long story (unless you ask ;-) but the headlines are that we have two S10 netbooks for my wife. The first one has yet to go a year without requiring warranty work, and the second one now is starting to have problems. Re: the first one's previous 2 warranty problems, Lenovo service was great. They fixed it and returned it in record time, which made me feel good about Lenovo desptie the problems. Both times, Lenovo service turned a problem into a positive experience.
Now, with both having problems, I have contacted warranty support 3 times in about 24 hours. All 3 times, the phone guys in the Phillipines were friendly, appropriate, and helpful. The problem is at the next level.
Call 1. The supervisor nixed repairs on both, including one that was deleivered from Lenovo on 6/15/09, because they were both out of warranty.
Call 2. The tech guy said he could take care of the newer one but not the older one (the one that has not gone 1 year without something breaking). He looked for a supervisor, could not find one, but a colleague who was "a senior guy" told him that the way it's supposed to work is that I get a supervisor who will then escalate the issue to Customer Relations, then Customer Relations will contact me. But, since no supervisor was on duty, I should call back during business hours with the case number, and get a supervisor.
Call 3: I did as directed. Supervisor said that Customer Relations would not accept issues for computers that are out of warranty. He said that while my "claim is valid", he cannot escalate it to Customer Relations. He also said there is no way for me to contact Customer Relations. When I asked if he thought it appropriate that a machine would not make it through a year without breaking, he said, "That's normal. That's why the warranty is only for a year." (I am not making this up.) Since I could not believe what I was hearing, I asked him if I understood him correctly, that he was saying my problem was just bad luck for getting a Lenovo computer that would not function for a year without requiring repair. He said, "It happens. The same thing will happen with another manufacturer." (I am not making this up either.)
I want to bring this to the attention of Customer Relations, but it appears I cannot do so. We are early adopters of Lenovo netbooks, and are repeat customers who have made positive recommendations to others about Lenovo. But this changes all of that. I want to get in contact with Customer Relations, as the response we received is not only unacceptable but also rather shocking. I hope you can help me get in contact with them. thanks....

rshackleford,
If you have not been able to get in touch with customer relations, please send me a private message with your name, address, phone, and the model and serial number of the system in question. If you have any reference service case numbers that will be helpful as well.
I think we should look into individual situations, review and provide an appropriate answer, however, I want to be careful that we don't mis-use customer relations as a way to simple escalate with an expectation of free service beyond the end of warranty as that defeats the point of the warranty. I don't believe that is your intent, and not the case here, but I think it is worth mentioning for the benefit of all.
I would recommend that extended warranties be considered - they are not that expensive, and enable Lenovo to continue to provide service beyond the standard 1 year warranty period.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Custom Search help in Record Working Time

Hi,
We have a requirement to add a custom field on RECORD Working Time ( ESS). This field has been added and custom search help is assigned to the data element of the field. The values in the F4 help should vary based on employees department.
The related code for this requirement is written in the serach help exit. The F4 help is working as expected from backend ( ECC) but not in Portal (ESS).
I have added the custom field in TCATS_SHLP_ITS. After maintaining this table all the values in F4 help are displaying , whereas it should only display the values under employees department in Record Working time.
I understand the class cl_xss_cat_value_help_general is responsible for the search help in ESS is there any user exit or enhancement available for this class in order to control the serach values on ESS.
Thanks in advance.
regards,
Pradeep

note that search help of CAT2 and record working time are different!
these are teh steps
please modify the following in the table TCATS_SHLP_ITS as follows:
1. Execute the T-Code SM31
2. Enter the table name TCATS_SHLP_ITS.
or check the class
CL_XSS_CAT_VALUE_HELP_GENERAL
or check
CL_XSS_CAT_VALUE_HELP*
take an example from Sap note 914125

B/T customer relations?

O/K where are all the moderators? try sorting this out; 3 weeks ago i tried to order Infinity 2 as is advertised on the TV and all over the internet-- so i check that my local exchange is capable , yes, "taking orders" so i phone up and wait the required 35minutes in a queue and place my order and am told "if any problems you will be notified" so i wait a couple of days with no contact so i phone up again to be told(after another 30 mins queue) that my order has been cancelled but no reason given, but "Sandra" will sort it all out and check that the order has gone through---yes all ok but i have to sign up for a new contract and accept online bills and i can save money by paying my line rental yearly with one payment--this i promtly do and wait to be contacted within 24 hrs .
Guess what --another few days go by with no contact so back on the phone , wait 38mins , get India , explain- which results in getting put on hold after 10mins of trying and getting read their list of "prompts" over and over, then back into another queue for the same thing again to happen, finally getting through to "Jordan" who explains my order has been cancelled yet again and so he checks the details to tell me "no i cannot have Infinity yet --i must be too far away from the local exchange--which is situated 3 doors away from my house! i can see it every day but cannot have it because it isn't ready yet, but until it is i can have another setup giving me a HOME HUB 4 which will cure my immediate problem and when Infinity comes "online" i can change onto that, righty ho , sign me up, so done i am told my modem will be delivered in 3 days with connection that day along with B/T Sport free, modem turns up--plug it in ---nothing---after chopping and changing bits around it turns out the modem is ok but the supplied POWER ADAPTER is faulty, so cobble the old one in place with sellotape (because the plug on the new one is different) and get it working--still with me folks? next day back to the phone---India 3tries--England 4tries queuing each time i got dumped until i get Mina , now Mina speaks english and understands the problem and will sort it out , what she will send me is a b/t welcome pack which has everthing i need in it and i just take out the bits i need and send the others plus said faulty p/supply back and all will be settled----wrong--i check on MYBT to see what is coming , no mention of p/supply so back on the phone,queue, get told everything i need is in the **bleep** pack which will be delivered in 3 days ---today yippee--what do i get in my welcome pack???? 2 cables, 2 filters , couple of small books, and a disc, where is the **bleep** power supply? best part of 40yrs a B/T customer and this is SERVICE? CUSTOMER RELATIONS? YEH RIGHT, where is the number for Virgin?

Hi Alzymer,
Welcome to the community!
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Custom search help for characteristic based variant

Dear Experts,
I have characteristic based variant report, my requirement is, in any Article(matnr) related transaction( Ex: MM43, VA01..) I required custom search help based on these characteristics and i will populate article/variant. Attached report selection screen snap. This screen will come in my custom search help.
Regards,
Abbas.

I have found own for my problem. I am using MAT1 standard search help and with database view.
Regards,
Abbas.

Custom Search Help for Functional Area of Cost Centre(KS01/KS02)

Hi,
I need to implement a custom search help and custom enhancement for the field Functional Area in Basic Data tab of Cost Centre Create/Change(KS01/KS02) transactions. Details of the requirement are as below:
1. There will be a custom relation for the Cost Centre category and Functional Area which was maintained thru a SAP standard table TKA05 and a custom table.
2.When the relation to Cost Centre category and Functional Area is a one to one it exist in the TKA05 and if its one to many it will be maintained in the custom table.
3. The requirement is when the Cost Center to Functional area is maintained in table TKA05(One to One) in this case the corresponding Functional Area needs to be populated automatically after entering the cost centre and pressing a enter key by user.
4.When the Cost Centre Category and Functional area does not exist in table TKA05 and existing in custom table(One to Many) in this case the F4 should be enabled for user selection with the list of Functional area values corresponding to the cost centre category entered that are maintained in the custom table.
As per the functionality provided by SAP the input help(F4) of the field Functional area in Cost Center does not have any relation with Cost Centre Category. The existing F4 is from the Value Table(TFKB) attached to the domain of FKBER.
Please provide your valuable inputs to implement the above requirement. Your input will be rewareded.
Thanks in advance,
Regards,
Prasad.

kalyani,
i can see your requirement in below way..
as it just reads: you need to assign the standard cost center help to a z cost center field in component /SAPSRM/WDC_UI_DO_ACC.. which actually is fetched though the component /SAPSRM/WDC_UI_BACKEND_SH
so, if you see the component controller of SAPSRM/WDC_UI_DO_ACC you will see the component
USAGE_SH_F4 /SAPSRM/WDC_UI_BACKEND_SH
USAGE_SH_F4 /SAPSRM/WDC_UI_BACKEND_SH INTERFACECONTROLLER
so you can replicate the same functionality for your z field.
but can you clarify one thing.. why are you going for this z field in place of standard field ?

Custom Search Help for Business Agreement field in transaction BP.

Dear Experts,
My requirement is to add Custom search help to Businees Agreement field (BUPA_CRMM31-BUAG_ID) in transaction code BP.
PLease guide me how to add Custom search help to Businees Agreement field which dont have search help option.
Regards,
Bala

Hello there,
I think the requirement/question is not very clear in your post.
However, the segment Java applet calls a CRM class which has related code and methods.
Class: CL_CRM_MKTTG_SEGAP_COM
Package: CRM_MKTTG_SEG_APPLET.
Please explain the problem in detail.
Regards,
Vinamra.

AppleCare or Customer Relations help requested

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