Applecare+

I bought my iPhone 4S from a Verizon store around January 10. I just called my local store (Walnut Street, Philadelphia) to see what my options are for adding applecare, since it's past the 30 day limit. The store associate informed me that I'm not able to add applecare now, but if I have an incident and the phone breaks, I can simply make a Genius Bar appointment, where I will be offered the option to buy applecare+ AFTER the phone has already been damaged. And so, he says, if the phone breaks, I can simply buy applecare+ for the $99 it initially costs, plus the $49 service fee to replace the phone, if necessary.
I can't find anything about this option online. Is this really how it works? I don't want to cancel my insurance through Verizon before I can confirm that this policy is legitimate. The associate didn't sound very trustworthy.

Take a look here -> Apple - Support - AppleCare - iPhone
Important notes
AppleCare+ must be purchased within 30 days of the date you bought your new iPhone. If you did not purchase AppleCare+ with your iPhone, you may purchase it at an Apple Retail Store. To buy AppleCare+ at an Apple Retail Store, a Genius will first need to verify your iPhone purchase date and confirm that your iPhone has no pre-existing damage. Schedule a Genius Bar appointment
See AppleCare+ Terms and Conditions for complete product details.
<edit> You might want to just make an appointment now and get the AppleCare+ at the Apple Retail Store.

Similar Messages

I recently managed to get the whole casing of my 13" Macbook Pro (Mid-2009) replaced due to a missing foot and dodgy spacebar. The lid is dented and scratched so would like to know how much it would cost to replace? I know its not covered by AppleCare.

So i took my Macbook Pro 13'' (Mid-2009) into Apple because the spacebar was jammed and I had one of the feet of the bottom casing missing which was unusual (black circles). The unibody and bottom plate had a fair few dents and nicks and under AppleCare I was able to get the whole unibody and bottom case fixed for free. Saved myself a good £181!
This now leaves my lid which has one or two noticeable dents and the bottom right part is suffering from several scratches. I was wondering how much a new lid would cost if I took it into Apple? I know it won't be covered under AppleCare as its accidental damage but want to know whether its worth paying for to have a once again dent free Macbook Pro .
As a side note, do Apple upgrade your hardware at all, such as the hard drive or memory? I know it would be cheaper to do it at an independant computer shop or by myself but would like to explore my options first.

http://www.ifixit.com/
See my reply to your second question elsewhere.

Can I install a hard drive myself w/out voiding Applecare?

I am thinking of buying a new Powerbook, but I can only afford one with a 60 or 80GB hard drive. I have a 100GB hard drive in an older TiBook that I'd like to install in the new PB, but I need to know if I can do it myself, or would that void the Applecare warranty? Hard drives were a consumer installable part on the TiBook, but are they also consumer installable on the new AlBooks?
Thanks.

Hi, PDE. Here is the pertinent section of the warranty:
This warranty does not apply: (a) to damage caused by use with non-Apple products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Apple; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of Apple
Note section (e), especially, which can be read as "This warranty does not apply...to a product or part that has been modified...without the written permission of Apple."
Part or product. The part is the HD, and the product is the PowerBook. If the product is modified without Apple's consent, the warranty no longer applies. Apple will only consent to work done by an AASP. If the work was not done by an AASP, and they do not have a record of who has done the work, the warranty will no longer apply. That's pretty clear to me.
Tuttle

Void AppleCare Warranty: If I Change The Apple Logo Color?

You know the Apple logo that rests on the oppisite side of the screen and lights up when the screen does?
Well, I've some people add like a color see through screen so that lit up apple logo becomes blue or green or any other color.
I'm assuming they insert the color sheet from the inside ...but i'm wondering, would this void your AppleCare warranty?

The top case is not a user-installable part. So, yes, if you take apart the screen, any damage you do will NOT be covered by your original warranty or an AppleCare Protection Plan. If you have a hard drive failure later (for example), it will be up to the technician who repairs your hard drive to determine if opening the top case affected your hard drive. If they determine that your unauthorized hardware change did have something to do with the hard drive failure, then you'll be responsible for paying for a repair.
-Doug

What is the right AppleCare ref for MB Pro Retina 15"

Hi,
I have a MB Pro Retina 15" Mid 2012.
PROCESSOR 2.3GHz Quad-core Intel Core i7
MEMORY 16GB 1600MHz DDR3L SDRAM
FLASH STORAGE 256GB Flash Storage
Mini DisplayPort to VGA Adptr No VGA Adapter
Apple Thunderbolt to Enet Adpt Apple Thunderbolt to Enet Adpt KEYBOARD AND DOCUMENTATION KYBD/USER'S GUIDE-FRA COUNTRY KIT COUNTRY KIT-INT
Serial Number : C02HX0YKDKQ4
I don't plan to buy directly on internet nor on an AppleStore, and my problem is to find the right AppleCare plan.
I see that there's many AppleCare reference for MB Pro Retina 15" , for instance MD013ZM/A or MC259ZM/A.
I don't want to buy a wrong AppleCare part.
Thanks for your help.
ADS

Thanks for your reply.
What is the difference between MD012LL/A and the other since both cover the Retina one if I'm not wrong ?

Logicboard replacement came with new serial that stops me from connecting w iMessage and FaceTime. Applecare ran out and now I am sure it is this issue... How can I get apple to honor the serial mess up?

The story is that I have an imac i7 that was still under Applecare when the logicboard coraked.
I brought it in for repair and got it back. Somehow imessage and facetime would never connect anymore and come up with connection errors yet everything else worked. I tried all tens or hundreds of suggestions over hte last few months and nothing worked.
So I resorted to a clean hard drive repartitioning and install of Mountain Lion.
To my surprise: it sill did not work.
That;s when I found an obscure post that I am quite certain is the problem: the poster had the exact some symptoms I had and NOTHING worked. Hrs of phone support etc. Until it dawned on him that he had a logic board replacement after which the issue occurred. He found that his serial was no longer the same as the original item and came up as invalid on the apple website and was not listed in the "About" of his iMac.
I immediately recognized the recent support symptom and motherboard replacement and checked the rest. And behold it is all exactly as he said. He had to bring it back to the service center and they put the original serial back in and everything worked again.
Here is my problem: months of troubleshooting have passed and my iMac went out of Applecare warranty. Support does not warrant an exception for the serial online and the service center wants to get paid I am not wealthy. This computer is my life and I need them to change the serial back to what it was when I purchased the machine. Can someone suggest how I get help. Apple is acting like M-soft in this respect.

The only people who can possibly assist you with this is Apple Customer Relations, call your local Apple contact number and ask for Customer Relations then explain your situation clearly and politely (be firm but don't rant).
You might want to investiage what the local laws are regarding defective goods and 'fit for use' definitions on warranties etc. Consumer Protection can be a useful tool to use or bargain with if needed ...

My PowerBook Troubles or How I Learned To Always Purchase AppleCare

I bought my PowerBook G4 1.67GHz (W85...) on 13 June 2005. According to the production info I get in Temperature Monitor (http://www.bresink.com/osx/TemperatureMonitor.html) it was built on the "Week of 4/16/05 [at] Quanta Computer [in] Shanghai, China."
My experience with Apple hardware had been that it just won't die. All the systems I'd purchased had either been resold at a wonderful depreciation rate, handed down or grudgingly disposed of. I’ve even accepted some unwanted systems for fun projects and ended up having to find them a new home. Hence, although my PowerBook’s price tag had more in common with two-wheeled fun in the Florida sun than the previous computer systems I’d purchased, I decided the extra $300++ for AppleCare was unnecessary insurance.
About a year and a half after its purchase the screen started flashing a pixel-wide magenta line from top to bottom -- three inches from the left edge. I was hoping it was some freak software issue but eventually the line was permanent. When I searched the web for similar cases I found a handful of other users who, like me, assumed responsibility and were looking to replace the screen. More lines gradually appeared and I decided to wait until it got much worse before parting with the PowerBook and $600 for repairs.
At 11 lines I was ready to get the screen swapped and was going to have the optical drive upgraded on the same trip to put a positive spin on things. The week before I was to ship it away my PowerBook developed a case of narcolepsy. It’d go into sleep mode while I was working on it and sometimes I’d have to remove the battery and reset the power management unit to awaken it. I wondered if the deteriorating screen was causing some kind of hardware glitch. Unfortunately I found many others who experienced the same problem and it’d been tracked back to a faulty temperature sensor by the trackpad. This is when I learned of the Temperature Monitor software I mentioned above. With it I was able to determine that my trackpad heat sensor was responsible for sending emergency sleep signals to the system.
The symptoms of narcolepsy have since disappeared. The trackpad sensor has registered a static 48.2F for a couple of weeks. However, others have reported periods of remission before the narcolepsy reappears. This leaves me in a position where I can pay to have my screen replaced but I may once again lose all functionality to narcolepsy. Many customers with AppleCare who have been able to demonstrate the narcolepsy to service professionals have had their logic board -- possibly unnecessary -- and top case replaced. That is something I’m not willing to do on my dime because at that point I’ve practically rebuilt the PowerBook and hard drives are one of those things that don’t get better with time.
Now I find that the screen issues are also widespread and affect an even more specific subsection of PowerBooks. I’m not one to noisily demand a recall but my experiences with my PowerBook have left me wondering if I’m the stereotypical Mac user overpaying for commodity hardware. At this point I’d be happy to settle for being permitted to purchase AppleCare past the initial year of purchase.
I attempted as much yesterday by calling the number listed at http://www.apple.com/support/contact/phone_contacts.html. I spoke to a lady at AppleCare and asked to be added to any tally of PowerBook W8 screen problems. She was sympathetic and forwarded me to PowerBook support to see if there was anything that they could do for me. The technical support representative said her name was Alice or Alex and she was friendly and pleasant sounding. I gave her my details and mentioned that at the very least I’d like to be added to a list with a case number or be granted permission to retroactively purchase AppleCare. She gave me standard information on the validity of AppleCare purchased after the machine. I let her know I was aware that I was asking for special consideration. She told me that if she could put me on hold she would speak to someone with authority who could make that decision. I let her know how much I appreciated that and she told me I’d be on hold for five minutes.
After waiting on hold for five minutes the line went dead. When I called back I got the after business hours message. I’ll withhold any cynicism but I do intend to call back today and resume where I left off.
PBG4 17" (1440x900) 1.67GHz Mac OS X (10.4.9) XServe G5 Dual 2.3GHz (Mac OS X Server 10.4.9)

Please see the other topics in this forum related to your question.
http://discussions.apple.com/thread.jspa?threadID=967815

If I go in store will I still get an extended warranty (without AppleCare) for my Macbook Pro as a student?

I am buying the 15" Macbook Pro w/ Retina Display (2.3GHz Quad-Core Intel i7, 16GB, 512GB flash storage...) which is £2,199. I'm going to University and so therefore I am apparently entitled to a 15% discount which makes the price £1869.60.
I went into the store today and double checked this, and the man confirmed it and told me about AppleCare and how it can be purchased for around £40 which extends the warranty to 3 years. As far as I'm aware, without AppleCare, the standard macbook comes with a complimentary 1 year for service and repairs, and 90 days telephone support. I have heard that, if you buy it as a student, the 1 year for service and repairs is automatically extended to 3 years, but the phone support stays the same - is this the case if you purchase it in-store? I know there is the 'Education Store' on the Apple website, but can I still be within the 'Education Store' contract if I purchase the MBP from the store?
I basically want to know if I will get the exact same offer from the 'Education Store' if I go into the store, or if I'll end up with a better offer if I go and use my university's network/call the store and purchase it that way?

SophieLucinda wrote:
I have heard that, if you buy it as a student, the 1 year for service and repairs is automatically extended to 3 years, but the phone support stays the same - is this the case if you purchase it in-store?
Students get the same warranty as any other purchaser. In Europe, some jurisdictions mandate that the warranty be for two years. Check to see if that applies in your country. If you want Apple care, that will be an extra cost option.
I basically want to know if I will get the exact same offer from the 'Education Store' if I go into the store, or if I'll end up with a better offer if I go and use my university's network/call the store and purchase it that way?
It should not make any difference.
Ciao.

MBP freezes after 10.4.11 and I can't get through to AppleCare

This is beyond ridiculous. Since applying the 10.4.11 update, my MBP always locks up after waking from sleep. There has been no exception since updating. I kept it turned off for about 24 hours, then used it all afternoon without letting it sleep and didn't have a single freeze. Sure enough, the first time I closed the lid to let it sleep, it locked up within seconds of waking up. This was happening spradically prior to the 10.4.11 update, but now it's rendering my MBP unuseable.
Yes, I have AppleCare and I tried calling Apple twice last week. Both times, I got cut off. Both times, I could barely understand the Indian trying to help me, and one got snippy with me when I had to keep asking him to repeat himself. Neither time did I actually get to speak with a technician. One of those times I got a recorded message telling me that Apple was closed for the holiday and to call back during normal business hours. Friday wasn't a holiday (at least not in this country) and I was calling during normal business hours for THIS country, but perhaps not for India. I've never experienced any trouble getting AppleCare support via telephone in the past, even on Sundays.
I've run Apple Hardware Test and TechTool Deluxe, neither of which reports any drive problems. The nearest Apple Store is an hour's drive from here. Apparently, I have one of the Seagate drives recently found to be defective. All I want to know is whether or not I should let Apple replace the drive with one that isn't defective.
I'm at a loss here. I'm paying for AppleCare, but can't get through to a comprehensible English speaker capable of answering that very simple question. I can't let my MBP sleep because it'll lock up upon waking. I can't find any way to send feedback to Apple about the unacceptable experience trying to get through to support last week. Is no one accountable for anything these days? And to think I bought an iPhone last week too!

Here is what I think may be the relevant portion of my system.log file. I've had no luck at all finding someone willing to tell me how to parse log files to troubleshoot errors. The freeze happened right about Nov 25 22:00:00. Note the times at the beginning of each line.
Nov 25 21:01:47 Joe-Heafners-MacBook-Pro loginwindow[2433]: Login Window Started Security Agent
Nov 25 21:01:53 Joe-Heafners-MacBook-Pro /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network Joe's Network
Nov 25 21:55:59 Joe-Heafners-MacBook-Pro kernel[0]: AFPSleepWakeHandler: going to sleep
Nov 25 21:56:02 Joe-Heafners-MacBook-Pro kernel[0]: hibernate image path: /var/vm/sleepimage
Nov 25 21:56:02 Joe-Heafners-MacBook-Pro kernel[0]: sizeof(IOHibernateImageHeader) == 512
Nov 25 21:56:02 Joe-Heafners-MacBook-Pro kernel[0]: Opened file /var/vm/sleepimage, size 2147483648, partition base 0xc805000, maxio 400000
Nov 25 21:56:02 Joe-Heafners-MacBook-Pro kernel[0]: hibernate image major 14, minor 2, blocksize 512, pollers 3
Nov 25 21:56:02 Joe-Heafners-MacBook-Pro kernel[0]: hibernateallocpages flags 00000000, gobbling 0 pages
Nov 25 21:56:02 Joe-Heafners-MacBook-Pro launchd: Server 0 in bootstrap 1103 uid 0: "/usr/sbin/lookupd"[191]: exited abnormally: Hangup
Nov 25 21:56:02 Joe-Heafners-MacBook-Pro configd[78]: posting notification com.apple.system.config.network_change
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: System SafeSleep
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: hibernatepage_listsetall start
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: hibernatepage_listsetall time: 123 ms
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: pages 218835, wire 61812, act 19596, inact 27592, zf 13802, could discard act 34743 inact 61290
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: hibernatepage_listsetall found pageCount 218835
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: IOHibernatePollerOpen, mlget_interruptsenabled 0
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: IOHibernatePollerOpen(0)
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: writing 218025 pages
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: image1Size 96880640
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: all time: 6813 ms, comp time: 1050 ms, deco time: 0 ms,
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: image 234494976, uncompressed 499679232 (121992), compressed 231104028 (46%), sum1 f89b7fab, sum2 c005b10a
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: hibernatewriteimage done(0)
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: sleep
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: IOUSBWorkLoop::closeGate - interrupt Thread being held offEnabling XMM register save/restore and SSE/SSE2 opcodes
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: Started CPU 01
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: IOBluetoothHCIController::restartShutdownWL this is a wake from sleep
Nov 25 21:59:36 Joe-Heafners-MacBook-Pro kernel[0]: System Wake
Nov 25 22:02:06 localhost kernel[0]: hi mem tramps at 0xffe00000
Nov 25 22:02:06 localhost kernel[0]: PAE enabled
Nov 25 22:02:06 localhost kernel[0]: standard timeslicing quantum is 10000 us
Nov 25 22:02:06 localhost kernel[0]: vmpagebootstrap: 512915 free pages
Nov 25 22:02:06 localhost kernel[0]: migtable_maxdispl = 71
Nov 25 22:02:06 localhost kernel[0]: Enabling XMM register save/restore and SSE/SSE2 opcodes
Nov 25 22:02:06 localhost kernel[0]: 102 prelinked modules
Nov 25 22:02:06 localhost kernel[0]: ACPI CA 20060421
Nov 25 22:02:06 localhost kernel[0]: AppleIntelCPUPowerManagement: ready
Nov 25 22:02:06 localhost kernel[0]: AppleACPICPU: ProcessorApicId=0 LocalApicId=0 Enabled
Nov 25 22:02:06 localhost kernel[0]: AppleACPICPU: ProcessorApicId=1 LocalApicId=1 Enabled
Nov 25 22:02:06 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
Nov 25 22:02:06 localhost kernel[0]: The Regents of the University of California. All rights reserved.
Nov 25 22:02:06 localhost kernel[0]: using 10485 buffer headers and 4096 cluster IO buffer headers
Nov 25 22:02:06 localhost kernel[0]: Enabling XMM register save/restore and SSE/SSE2 opcodes
Nov 25 22:02:06 localhost kernel[0]: Started CPU 01
Nov 25 22:02:06 localhost kernel[0]: IOAPIC: Version 0x20 Vectors 64:87
Nov 25 22:02:06 localhost kernel[0]: ACPI: System State [S0 S3 S4 S5] (S3)
Nov 25 22:02:06 localhost kernel[0]: Security auditing service present
Nov 25 22:02:06 localhost kernel[0]: BSM auditing present
Nov 25 22:02:06 localhost kernel[0]: disabled
Nov 25 22:02:06 localhost kernel[0]: rooting via boot-uuid from /chosen: 4DB93950-5225-4DD2-BFC9-CBC701493457
Nov 25 22:02:06 localhost kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Nov 25 22:02:06 localhost kernel[0]: USB caused wake event (EHCI)
Nov 25 22:02:06 localhost kernel[0]: FireWire (OHCI) TI ID 8025 built-in now active, GUID 0016cbfffe6b3cd4; max speed s800.
Nov 25 22:02:06 localhost kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleAHCI/PRT2 @2/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageDri ver/ST9120821AS Media/IOGUIDPartitionScheme/Customer@2
Nov 25 22:02:06 localhost kernel[0]: BSD root: disk0s2, major 14, minor 2
Nov 25 22:02:06 localhost kernel[0]: jnl: replay_journal: from: 3496448 to: 10202624 (joffset 0x37e000)
Nov 25 22:02:06 localhost kernel[0]: CSRHIDTransitionDriver::probe:
Nov 25 22:02:06 localhost kernel[0]: CSRHIDTransitionDriver::start before command
Nov 25 22:02:06 localhost kernel[0]: CSRHIDTransitionDriver::stop
Nov 25 22:02:06 localhost kernel[0]: IOBluetoothHCIController::start Idle Timer Stopped
Nov 25 22:02:06 localhost kernel[0]: HFS: Removed 3 orphaned unlinked files
Nov 25 22:02:06 localhost kernel[0]: Jettisoning kernel linker.
Nov 25 22:02:06 localhost kernel[0]: Resetting IOCatalogue.
Nov 25 22:02:06 localhost kernel[0]: display: family specific matching fails
Nov 25 22:02:06 localhost kernel[0]: Matching service count = 0
Nov 25 22:02:06 localhost kernel[0]: Matching service count = 20
Nov 25 22:02:06 localhost kernel[0]: Matching service count = 20
Nov 25 22:02:06 localhost kernel[0]: Matching service count = 20
Nov 25 22:02:06 localhost kernel[0]: Matching service count = 20
Nov 25 22:02:06 localhost kernel[0]: Matching service count = 20
Nov 25 22:02:06 localhost kernel[0]: Previous Shutdown Cause: 3
Nov 25 22:02:06 localhost kernel[0]: display: family specific matching fails
Nov 25 22:02:06 localhost kernel[0]: RBIOKitController: started.
Nov 25 22:02:06 localhost kernel[0]: display: family specific matching fails
Nov 25 22:02:06 localhost kernel[0]: ath_attach: devid 0x1c
Nov 25 22:02:06 localhost kernel[0]: athdescdmasetup: tx dddescpaddr = 0xd09d000, length 0x46500(288000) bytes
Nov 25 22:02:06 localhost kernel[0]: athdescdmasetup: beacon dddescpaddr = 0xce6c000, length 0x90(144) bytes
Nov 25 22:02:06 localhost kernel[0]: mac 10.3 phy 6.1 radio 10.2
Nov 25 22:02:06 localhost kernel[0]: IPv6 packet filtering initialized, default to accept, logging disabled
Nov 25 22:02:06 localhost mDNSResponder-108.6 (Jul 19 2007 11: 41:28)[37]: starting
Nov 25 22:02:06 localhost memberd[45]: memberd starting up
Nov 25 22:02:06 localhost lookupd[46]: lookupd (version 369.6) starting - Sun Nov 25 22:02:06 2007
Nov 25 22:02:06 localhost DirectoryService[51]: Launched version 2.1 (v353.6)
Nov 25 22:02:08 localhost diskarbitrationd[44]: disk0s2 hfs ECE1AEDE-FA7B-3D14-849F-78121DFFDFFB Macintosh HD /
Nov 25 22:02:08 localhost kernel[0]: yukonosx: Ethernet address 00:16:cb:c8:fe:4f
Nov 25 22:02:08 localhost kernel[0]: AirPort_Athr5424ab: Ethernet address 00:16:cb:ba:e3:19
Nov 25 22:02:08 localhost kernel[0]: Registering For 802.11 Events
Nov 25 22:02:08 localhost kernel[0]: [HCIController][setupHardware] AFH Is Supported
Nov 25 22:02:08 Joe-Heafners-MacBook-Pro configd[42]: setting hostname to "Joe-Heafners-MacBook-Pro.local"
Nov 25 22:02:08 Joe-Heafners-MacBook-Pro lookupd[68]: lookupd (version 369.6) starting - Sun Nov 25 22:02:08 2007
Nov 25 22:02:11 Joe-Heafners-MacBook-Pro /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow: Login Window Application Started
Nov 25 22:02:12 Joe-Heafners-MacBook-Pro configd[42]: executing /System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/enable-net work
Nov 25 22:02:12 Joe-Heafners-MacBook-Pro configd[42]: posting notification com.apple.system.config.network_change
Nov 25 22:02:12 Joe-Heafners-MacBook-Pro lookupd[73]: lookupd (version 369.6) starting - Sun Nov 25 22:02:12 2007
Nov 25 22:02:12 Joe-Heafners-MacBook-Pro Parallels: Loading Hypervisor module...
Nov 25 22:02:12 Joe-Heafners-MacBook-Pro loginwindow[71]: Login Window Started Security Agent
Nov 25 22:02:12 Joe-Heafners-MacBook-Pro kernel[0]: [Parallels] Parallels Hypervisor started.
Nov 25 22:02:12 Joe-Heafners-MacBook-Pro Parallels: Loading Monitor module...
Nov 25 22:02:13 Joe-Heafners-MacBook-Pro kernel[0]: [Parallels] Parallels VM observer thread started
Nov 25 22:02:13 Joe-Heafners-MacBook-Pro Parallels: Loading ConnectUSB module...
Nov 25 22:02:14 Joe-Heafners-MacBook-Pro configd[42]: target=enable-network: disabled
Nov 25 22:02:14 Joe-Heafners-MacBook-Pro Parallels: Loading Network module...
Nov 25 22:02:14 Joe-Heafners-MacBook-Pro Parallels: Loading Virtual Ethernet module...
Nov 25 22:02:14 Joe-Heafners-MacBook-Pro mDNSResponder: Adding browse domain local.
Nov 25 22:02:14 Joe-Heafners-MacBook-Pro kernel[0]: comparallels_kextPvsvnic0: Ethernet address 00:1c:42:00:00:00
Nov 25 22:02:14 Joe-Heafners-MacBook-Pro kernel[0]: comparallels_kextPvsvnic1: Ethernet address 00:1c:42:00:00:01
Nov 25 22:02:15 Joe-Heafners-MacBook-Pro Parallels: Staring DHCP/NAT daemon...
Nov 25 22:02:15 Joe-Heafners-MacBook-Pro pvsnatd[228]: en2: DHCP for 10.37.129.2-10.37.129.254 netmask 255.255.255.0
Nov 25 22:02:15 Joe-Heafners-MacBook-Pro pvsnatd[228]: en3: DHCP/NAT for 10.211.55.2-10.211.55.254 netmask 255.255.255.0
Nov 25 22:02:16 Joe-Heafners-MacBook-Pro Parallels: Restarting InternetSharing...
Nov 25 22:02:16 Joe-Heafners-MacBook-Pro Parallels: Restaring CiscoVPN...
Nov 25 22:02:16 Joe-Heafners-MacBook-Pro Parallels: Initialization complete.
Nov 25 22:02:19 Joe-Heafners-MacBook-Pro /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network Joe's Network

My Green iPhone 5c "creaks" in the bottom left hand corner, would this be up to get a replacement? And if so, would I be able to get that replacement without AppleCare?

Recently I have noticed that my green iPhone 5c makes a creaking noise when I press in the bottom left hand corner, or sometimes when I press the home button. I was wondering if this would be up for replacement, since I got this around Christmas of 2013. I do not have AppleCare either, so I was wondering if I would be able to get replacement without it as well.

None of us users here can tell you what Apple will do. Apple will examine your phone and if a hardware defect is determined, your phone will be replaced free under warranty.

Can't print to pdf from Word - Stumped Applecare & Microsoft level 2

This is a challenge question that has stumped the Applecare level 2 and the Microsoft Office level 2 support people. I'm hoping someone out there can help me.
This is different from the other postings about printing to a pdf. I am able to print to a pdf or to the printer from TextEditor, and I can print from Acrobat, Safari, Mail, etc. The problem is only associated with Mcrosoft Office 2004.
Here's the scenario:
I had a Mac G4 and got a new MacBook Pro (10.4.9). I ported everything from my old computer to my new computer. My old computer had Microsoft Office v: X. Once I had the new computer up and running, I went to open one of my existing Word documents. When I double-clicked on the Word document on my new computer, I assumed it would open in Office v: X as usual, but the new computer had the Office 2004 Test Drive loaded, and the file opened in the TestDrive. Unfortunately, I haven't been able to print from the file>print dialog box since then. I ended up buying Office 2004, thinking it was time to upgrade, but the fully loaded version has the same problem.
I suspect that the TestDrive irreversibly toggled some switch in some embedded print function file and that the new software installation is not addressing that file.
I called Microsoft and spent 2 hours on the phone with them, and they could not solve the problem. They did acknowledge that the TestDrive takes over as the default and that the TestDrive version cannot print. With the Microsoft people on the phone, I uninstalled all versions of office and removed the preference files, in addition to attempting other things, but that didn't do it. (If I set up another account with administrator rights, the problem exists in the new account as well.)
Keep in mind that I can print when using the icon in the toolbar at the top of the screen, but I cannot get the file>print dialog box to print to the printer or to a pdf. The whole box seems to be disabled. In the end, Microsoft couldn't help and suggested that there was a conflict with the Preview program which enables the print to pdf function. (I made Preview the default program for opening pdf's, instead of Acrobat, but that didn't help either.)
Next, I was on the phone with Applecare (almost an hour with level 2) and they suggested some of the same things. They also suggested removing Office with Appzapper and reinstalling. Appzapper did remove more files than the Microsoft people told me to, but still no dice.
Applecare said an archive install could potentially correct what the TestDrive did, but it would also put all my files in jeopardy if the process ran amok.
I have not yet tried removing Office 2004 and going back to Office v:X, but if nothing else works I can try that next. I'd really like to make it work with Office 2004 though.
In case you're wondering, my printer is connected to the computer directly by the printer cable. The printer is a HP Laserjet 1200, and I updated the drivers as part of the process of trying to solve the problem. I know the printer is old, but it worked well with my G4 and Office v:X. I have also loaded all the latest Microsoft Office and Apple updates for the Office software and the computer.
Let me know if you have any suggestions, and thanks for your help!
MacBook Pro Mac OS X (10.4.9)

<but I cannot get the file>print dialog box to print to the printer or to a pdf. The whole box seems to be disabled. >
Do you get the dialog to come up and then the buttons don't work? Is that what "disabled" means? If so, removing the Xerox plugins could help:
http://discussions.apple.com/thread.jspa?messageID=2038625&#2038625
If this is not the case, could you provide more description on what disabled means?
Hope this helps.

Hello applecare can you help with the macbook pro i did the update the last one and safari doesn't open anything .. what should i do ?

hello applecare can you help with the macbook pro i did the update the last one and safari doesn't open anything .. what should i do ?

Hello John...
You may have a Safari third party add on installed that was compatible with the previous version of Safari but not 5.1. Try troubleshooting > Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues
FYI... this is a user to user forum. If you can't resolve the issue, information for contacting AppleCare here.

Seriously!?! Serious problems with the customer support and AppleCare.

I have a macbook pro. I've had it since Aug 2007, so it's old, i get it. But I'm a poor starving student and I bought the computer with the idea that it was a quality product that would last me though my studies. However, it has been the shop for repairs literally, every year, often multiple times per year, since I bought it. Everything from DVD (twice failed, more than two visits), to hard drive failure, to replacing the motherboard. That's just what I remember. The thing is a lemon.
Fortunately I bought apple care, great idea right? It was for the first year or two. However over a year before AppleCare was set to expire it started having problems over heating, freezing, and subsequently giving me that scary roll down 'restart your computer immediately screen'. It gets so hot you can't set it on your lap - it burns. I repeatedly brought it into the shop for help (the flagship one on Regents Street in London), and they couldn't seem to do anything. When I explained time was of the essence because I wanted it covered under AppleCare, they seemed unbothered, it seeed they were clearly waiting for it to expire first. Dodgy.
During the appointments they couldn't seem to replicate the issue in the shop (it take about 30 minutes to an hour to really scorch, and seems to not be related to how hard the CPU works). And said because they could see it do it, they were not able to help. Really, in the whole history of apple, I'm the only one to have a computer over heat? Really? Instead, they sent me away asking me to come back later "when it starts doing it again". Okay, as I said, it always overheats, it just takes a while to start, so unless we sit together in quiet awkwardness waiting, and waiting, it's not going to happen. And as the appointments take about three days to get so it's not like I can just pop round when it starts to happen and say, feel, it's really hot now, will you please, for the love of God, find a solution now? And it's a bit of a walk to the store, and there are no internet cafe's near by for me to go heat it up at, so it's always going to cool before I arrive. Duh.
And why is the burden of proof on me? It's like they are insinuating that I just love popping round the apple store every few months, all the vain hope that I can have a ...free part?
Still I persevered, taking it in when the problem seemed to exacerbate, and making sure I used it a bit first to get it warmed up. All the while with the warranty getting closer and closer to expiration. Finally, we got it to do it in the shop. But for a fix, they just sprayed it with air, and told me to "see if that works". It didn't. And I ask you, why is it in no other visit, they could not have come to this ground breaking solution? Did they really have to feel it get hot to realize overheating may have something to do with a clogged fan?
I should also note that they then proceeded to put it back together wrong, and I was unable to open it because a misplaced screw caused it to lock shut. It took two days to get a new appointment to get it fixed, even when I called to explain that it was their error, and I really, really, needed my laptop.
Anyway, as I said, it didn't fix the problem. So I had to go back yet again, at this point I can't remember if I was still under applecare or if it had just expired. It doesn't matter, because, again, without being able to make it get hot on their own (even though they had case history where it was clear that it had, and this was not just in my imagination, and even more case history showing it had a history of instability), they couldn't offer me any solutions. All they could do, they said, was suggest that I leave it with them for "about a week" to check it over. A week!! Who goes without a computer for a week?!?! I'm not a student in 1985.
So now, I'm sitting here writing you am email from my laptop which is sitting on a towel in my lap to protect my thighs from mac burn. The warranty has now long passed, but the problem has now finally progressed to the point that it takes much less than 30 to reach scalding point, so I could prove it if there were any point. But there isn't, because now when I call the apple people, they assure me that it must be a hardware issue (and furthermore that the apple employees should have been able to tell me this over a year ago), and unless I want to buy parts there just isn't anything that they can do. Which leads me to my next point, if the problem started while under warranty, and you have documentation of this, why do I - a poor starving student - have to pay for this just because it took you, Apple, a year and half to finally figure out the problem?
So to recap, I decided to pay the exorbitant apple costs and make the switch from PC because I thought that the stability of the machines, the so touted excellent customer service, and the superior programs were worth the cost. And to be fair, the programs are fabulous, the apps integrate smoothly, and it starts up with a flash. Unfortunately I can't enjoy any of this with my laptop on my lap without risking burning through my pants. I can only enjoy these benefits for about 30 minutes before it starts freezing due to the heat. And, a few times a year I have to make multiple journeys to the apple store (which is, to be fair, really quite a nice store) to get the latest hardware problem fixed, which means I'm often without it for days to over a week at a time. All in all, it's not worth the money to me - one of those young, hip, cutting edge media types you are trying so hard to market to - until you can fix your customer service issues, put knowledgable people in positions to help, and have the internal support systems to get it done with at least enought efficiency to keep up with the technology demands of the modern world.

It sounds as if this is coming back to Norton Security...
"LiveUpdate_solved" in "Norton 360"
The article by author "rab60" contains detailed instructions on the Live Update solution.
You might try a more thorough search of the Norton community forum... I do not use Norton and cannot comment on whether any of the solutions work.
Kind Regards,
Dragon-Fur

Can I transfer AppleCare from one number to another number within same family?

I have 5 phones under me.
I purchased the Iphone 5 under my number with the AppleCare. Unfortunately a few months later I wanted another phone. I switched the Iphone 5's phone number to another family member.
Did I lose the AppleCare at that point?
Now this family member with the Iphone 5 wants another phone, and we want to give the Iphone 5 to another family member.
Question: Is there a possibility I still have the AppleCare (I did not call Apple at the time) and can cancel the AppleCare and get it prorated since I made one transfer which the Terms state one can do? Like most people, I didn't read the Terms. =(
or...did I lose the AppleCare once I transferred the number? I did inquire at the time, and the phone company stated I could do it...so I did...
Thanks for any advice. Just seeing if I can salvage the cost I put into AppleCare into this one phone that never left the original address...just the phone number was switched.

The AppleCare stays with the hardware, not the phone number.

How do I get apple support without an AppleCare protection plan?

So I recently had a problem with my Apple ID while still under AppleCare, and it turned out that AppleiD was saved with .con instead of .com. I was told to make a new Apple ID and use this new one for everything, and so I did. I forgot my password for that old .con AppleID and forgot that that AppleID was still used for my iCloud account, so it won't register to try for resetting or retrieving my password. My phone was restored last week and I can't back up my iPhone without my password and I was able to fix it by talking to a support representative, but without AppleCare, I cannot do so.
Can anyone help me with this, please?!?!

You do not need an Apple Care plan to speak to Apple Care agents for assistance with Apple ID issues. You need an Apple Care plan when you wish to speak to Apple Care about hardware issues regarding Apple hardware products, such as a Mac or an iPad.

One year warranty coverage is almost over, should I get Applecare?

Just wondering what you all thought about spending another 249 bucks for three years of coverage...my Macbook is running smoothly, knock on wood, but down the road, who knows....
battery...
screen...
motherboard....
Superdrive....
case...
Are there any issues that seem to appear often enough to justify buying the Applecare?
I also, have an Airport Extreme Base Station(n) that would be covered by the same plan, if I bought one, I think....
That means the 249 would cover my Macbook and my AEBS(n) for another 3 years...that sounds like better bang my buck....

MacBooks haven't really been around long enough to know what will come in the future as far as problems. However, I'd recommend getting AppleCare, just because portable computers are a bit more fragile than desktops.
I had an iBook before I bought my MacBook. The iBook was very reliable until right before the three-year AppleCare was due to expire. I can't say enough good things about the way I was treated -- because I had AC. The troubleshooting and repairs went on for several months after my AC expired, but it was all considered an ongoing problem, so there was no question about whether eligibility had expired or not. The iBook traveled to the Apple "hospital" via FedEx three times at Apple's expense, overnighted each time in a box Apple overnighted to me. My logic board and practically everything inside was replaced, as well as the keyboard (though nothing was wrong with that). The problem was finally correctly diagnosed as a faulty AirPort card and replaced -- and they sent me a brand-new Airport Extreme base station as a sort of apology at the whole thing having taken so long to figure out.
Needless to say, I bought AC again for my MacBook. Apple's customer service, in my experience, is exemplary.

Applecare+

Similar Messages

Maybe you are looking for