Application sharing not working

Hi,
I configured various settings according to the docs on help.sap.com for this application sharing. The instant messaging is working but the app sharing is not working. I am just getting a blank screen whenever I try to start a session. Am I missing some or the other thing. Can anyone tell what could be the reason.
rgds,

Hi,
I might repeat some of the steps that you have already perform, but this just to make sure that everything is covered.
Let’s concentrate on the sharer machine (the machine from which the user is trying does start application sharing):
In this stage, it is clearly a problem of downloading the ActiveX if you can't see one of the application sharing objects under Internet Option -> Security -> Custom Level.
The names of the objects that you should look for are:
ExpApplSelect” or “ExpApplShareX”.
1.Did you tried to start application sharing from more than one machine? Is this behavior happened also on the other machines?
2.The windows user that is logged on to the machine and is performing the download should be administrator on that machine. Is that is the case?
3.Do the browser security settings allow the downloading and running of the signed ActiveX control? The following entries are relevant:     
  - Download signed ActiveX control- set to prompt.
  -  Run ActiveX control and plug-ins – set to enable
4. Do you receive any messages when trying to start the application sharing? Do you receive a prompt window for downloading the ActiveX?
Thanks,
Eynat

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