Appropriation Request: Status 'In process' after all approvals (IMA11)

Hello,
We are using IMA11 and associated workflow tasks to create and approve a appropriation request. Occasionally, the status of the appropriation request wouldn't change to 'Approved' even after all the approvals. When we look at the corresponding workflow, the status of the task "New status for appropriation requests" would be 'In process'. There would be no error messages shown in the workflow log and there won't be any short dumps.
The same appropriation request, when restarted for the second or third time, would complete without any issues and the status of the appropriation request would change to 'Approved'.
Can someone let me know what could be the reason for occasional failure of the appropriation request workflow?
Thanks,
Surya

Here is another issue for the same workflow approval process.
There are 4 approval levels. Identifying the agent and the approval happens in a loop.
Occasionally, the workitem fails with the message 'Work item XXXXXXXX locked by user XXXXXXX (enqueue error)' The workitem is  getting locked by the previous approver. Is there any specific reason for this lock or do I need to add a wait step for each loop?
The approver, approves the workitem from his Business Workplace. I checked other threads, but I am not able to figure out a reason. These are all synchronous processes.
Thanks,
Surya

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