Apps not there
I cannot get the "apps" to appear on the desktop version of my creative cloud and when I try to download a program from the site it takes me back to "download error please retry or contact customer support." I have installed a few programs in the past and now I can't seem to download or update any of them
Hi J4n3 ,
Please try the following steps:
Launch Creative Cloud desktop application, choose settings (gear) icon at right top corner > Preferences > Account, and then click Sign Out from Creative Cloud.
Rename the Library/Application Support/Adobe/OOBE folder to OOBE_old
Download the Creative Cloud desktop application https://creative.adobe.com/products/creative-cloud
Now try to install the Creative Cloud application.
Please reply for any assistance.
Thanks
Similar Messages
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HT3275 TIME MACHINE GONE... EARLIER, OTHER OS APPS NOT THERE, DAMAGED MAC from what??
MAC: OS 10.5.8, LEOPARD, Purchased in November, 2008. One year later, MAJOR ISSUE OCCURRED! SEE FOLLOWING DETAILED DESCRIPTION.
MAJOR QUESTIONS ARE AT THE BOTTOM! (Included volumes of information, as without it, I don't think anyone could even begin to help me. APPLE COULDN'T AFTER ~2 YEARS!)
"Damaged" Mac, (from what?) OS Apps gone, NOW Time Machine GONE, can't save info fr Mac to Re-Load OS. TRIED the page on how to repair/fix to no avail. I bought my Mac in November of 2008 & paid for Apple Care for 3 years & paid for 1 year of classes. About 1 year after purchase, & nearly one year of classes, I had NOT been told to trash my downloads, but had been told that I would NEVER lose anything, to not be afraid to try things. However, after checking at least 6 times to make sure that the things that I had SAVED, did not go away when "trashed" from downloads, I set my Mac to send all downloads to trash, believing, based on my testing & what I had been told by APPLE, that IF pics, pages, documents, folders, albums, etc had been SAVED, that when sending the same downloads to trash, I would NOT lose any of them. And that they would remain in folders & albums & such.
I walked away from my Mac as I had many downloads, but had happened to leave my iPhoto open & when I passed by I saw that nearly ALL my pics were being DELETED TO TRASH!!! It was the middle of the night, so there was no one to help me. The only option that I had was to BRING BACK ALL 8,000+ FILES TO MY DESKTOP, WHICH of course, STOPPED MY MAC from FUNCTIONING.
I called Apple Care when the next day & they set me up for an hour appointment with the "GENIUSES", who only take 15 minute appointments.. The "GENIUS" was rude... Said, “I have already spent 10 minutes on you!” "What do you want me to do?" I said, "I want all my folders, pics, documents back... AND I want to know what happened?? As I checked 6X to make sure this would NOT happen."
He took my Mac to the back & PUT ALL THE FILES IN ONE FOLDER, AS IF THAT WOULD HELP ME. NO ONE HAD ANY IDEA AS TO WHAT I COULD DO or WHAT HAD HAPPENED, BUT TO DEAL WITH EACH FILE INDIVIDUALLY & PUT IN FOLDERS OR ALBUMS OR WHATEVER. (And YES, I AM YELLING... not at you people, but at APPLE & THE **** I HAVE GONE THROUGH THE PAST NEARLY 3 YEARS!)
They "didn't know" & said that "you must have done something wrong"... "WHAT"???, I asked repeatedly & got the same answer, "I don't know, you must have done something wrong" THEY ARE THE GENIUSES! SURELY ONE OF THEM COULD FIGURE OUT WHAT WENT WRONG??? I was toward the end of my classes & was desperately seeking help for this "mess", instead of learning more about Macs... & that was a total waste of time. I NO LONGER HAD FOLDERS, ALBUMS OR ANYTHING BUT >8,000+ SINGLE FILES TO DEAL WITH MYSELF!!
I spent months & many hours over the next 2 years talking with Apple Care on the phone to NO AVAIL. I would get the "newbies", even when I asked for the "supervisors" or the "specialists" because they were inundated with calls & would transfer to agents who knew only the very basics & after 45-60 minutes, they would tell me that I needed to talk with a "specialist". DUH!!
Toward the latter months, they finally decided that I needed to talk with several "SPECIALISTS" for whom I would have to call & then they would call me back. For a while, they were good about that, not that anything was resolved, then all of a sudden, NO CALLS BACK FROM TWO OF THEM... nothing more was being done for me even though I was still under APPLE CARE!
NO ONE ELSE FROM APPLE could ever tell me just what might have happened, UNTIL MAYBE TOWARD THE END OF MY COVERAGE, BUT THEN they were NOT SURE & the damage had been done for nearly 2 years & I was within 2 months of the end of my contract when I had to have bilateral eye surgery, so I was no longer able to SEE to even deal with Apple Care.
A few weeks back, I thought I would try MacKeeper for a trial... & after getting the "free scan & PARTIAL fix", I "online chatted" with an agent & found that if you ask, you can get a 14 day "Free Trial" that actually clears up everything! So, I went for that. (You have to ask for it, btw!!)
It 'appeared' that MacKeeper was scanning & fixing. I had asked how often one should do this... every 2 -3 weeks... well, that would have meant that my 14 days would have been a moot point, so I tried it on a daily basis for 3 days & it always had "issues" & said it fixed them, but somewhere I found that IT HAD DONE NOTHING!!!
So, I "online chatted" again with a very "knowledgeable guy" who asked if he could take over remotely to check my system to see why MacKeeper was NOT working for me. (I still don't know why it 'appeared' to be working?? And could never get an answer to that one.) Anyway, he took over remotely & "whizzed" through all sorts of stuff & then told me that my MAC WAS DAMAGED!! I asked "as in what?" As in, Launch Agents were missing, for example. I had told the 'Geniuses' when I had my "issue" in December of 2009, that it looked like some of Garage Band, (which I had never used) had disappeared & that it seemed that some of the OS had been deleted along with my files, but they ignored that!
IT TOOK SOMEONE FROM MACKEEPER TO FIND THAT OS APPS WERE MISSING AFTER DEALING WITH APPLE GENIUSES & SPECIALISTS FOR ~2 YEARS WHO HAD NOT A CLUE AS TO WHAT WAS WRONG OR HOW TO FIX IT!!! .......... (WHAT IS WRONG WITH THIS PICTURE????)
Apple-->NO HELP >2.5 yrs...... >3 years paying Apple-->natta. MacKeeper found missing OS Apps in ONE REMOTE VISIT!!!.
THE MACKEEPER GUY SAID THAT I NEEDED TO RE-INSTALL MY OS! To call APPLE... When I told him how I had paid for help & the hours & months of phone calls & frustration with my MAC, he gave me their site to help me to Re-install my OS, but this was a ONE time deal via the internet with only the "trial version". I am past the date... but justifiably so. I, again, "online chatted" with THREE PEOPLE AT THE SAME TIME, who didn't want to help me & who left me hanging for 30 minutes & never came back... grrrrrrrr.
BUT I CANNOT RE-INSTALL MY OS w/out backup with TIME MACHINE, WHICH IS NOT WORKING NOW,......NOT ON MY MAC ANY LONGER!!! [Why??? I have NO idea!!!]
I know that I need to be sure that ALL THAT IS ON MY MAC IS DOWNLOADED TO AN EXTERNAL HARD DRIVE TO SAVE, AS WHEN I RE-INSTALL MY OS, IT WILL CLEAR MY MAC & I WILL START ALL OVER AS I DID WHEN I FIRST GOT THE MAC, SO, I HAD BEEN BACKING UP WITH MY TIME MACHINE.... (OR SO I THOUGHT???), BUT DISCOVERED YESTERDAY, THAT MY TIME MACHINE WAS NO LONGER FUNCTIONING... ONLY "READING?" & NEEDED TO BE RE-DOWNLOADED, as well, which means that what I have on my external HD, (Western Digital MYBOOK) will still be there, but that the RE-INSTALLED TIME MACHINE WILL DOWNLOAD EVERYTHING AGAIN, NOT JUST FROM THE LAST TIME IT WORKED.
I called Western Digital tonight to SEE IF my MYBOOK(s) were working properly. He said that they should come up on my desktop, but they rarely ever have, but for a few moments last night & once tonight. I went to the site that tells one how to "fix" TIME MACHINE PROBLEMS, but had already been there & nothing there worked.
He suggested that I go on an APPLE SUPPORT COMMUNITY FOR YOUR HELP & so I am.
SO, HERE ARE MY MAIN QUESTIONS/PROBLEMS/ISSUES:
*HOW DO I FIND OUT JUST WHAT OS FUNCTIONS ARE MISSING?
*WHAT CAN I DO TO GET THEM BACK BESIDES RE-INSTALLING MY OS WITH MY DISKS?
*IF I AM UNABLE TO BACK UP WHAT IS ON MY MAC ONTO MY EXTERNAL HD, THEN WHAT CAN I DO? I DO NOT WANT TO LOSE ANY OF MY PICS, DOCUMENTS, CREATIVE WRITING, IMPORTANT INFO?
*I AM ON DISABILITY & HAVE NO MONEY TO HIRE A MAC SPECIALIST... (& AFTER MY DEALINGS WITH APPLE'S SPECIALISTS, I AM NOT VERY OPTIMISTIC ABOUT THAT ANYWAY!) Besides, my MAC is ~4 years old, the clicker on the mouse pad has not worked in ages, it has not enough memory...
*HOW CAN I TELL WHAT IS "SAVED" ON MY EXTERNAL HD (MYBOOK), IF WE CANNOT ACCESS IT? (I CAN HEAR IT RUN & FEEL IT RUN, BUT AFTER TRYING TO "CLEAR" IT, IT IS THE TIME MACHINE ISSUE THAT IT KEEPS SAYING IS THE PROBLEM.
(I AM BETTING THAT THERE ARE MANY MORE OS FUNCTIONS THAT ARE MISSING, AS I HAVE BEEN CURSING THIS MAC ALMOST SINCE I GOT IT.)
AFTER I AM "ONLINE" FOR A WHILE, THE "SPINNING BALL OF DEATH" GOES ON & ON & SAFARI MAY JUST CLOSE DOWN... & IT IS NOT JUST SAFARI, THAT JUST HAPPENS TO BE THE ONE THAT I USE THE MOST!
NOTE: *RECENTLY HAVING PROBLEMS SUCH THAT OFTEN WHEN I HIT /.... IT GOES TO SOME OTHER PART OF THE PAGE or deletes the whole thing!
*ALSO, I OFTEN LOOK UP & WHAT I HAVE TYPED HAS TOTALLY DISAPPEARED AS JUST HAPPENED HERE... OMG
*MAY FIND A FEW WORDS IN ANOTHER PARAGRAPH!.... (WHAT IS GOING ON??)
[PLEASE DON'T BE ANGRY WITH ME FOR ALL THE CAPS, AS IT IS THE ONLY WAY THAT I KNOW TO REALLY EMPHASIZE THE SERIOUS STUFF & AS I OFTEN SAY IN FACEBOOK, "YES, I AM YELLING", but it is at APPLE & my Frustration over the past 3 years!]
Thank any & all of you for any help that you can give. Please be VERY SPECIFIC, as I don't "cookbook" so well.
ONE MORE THING:
CAN ANYONE TELL ME IF ANY OF THESE ISSUES COULD HAVE BEEN CAUSED BY A LIGHTENING STRIKE, WHICH FRIED ALL OF MY TV & INTERNET COMPONENTS?? (If so, my insurance will buy me a new Mac, which would be awesome!)... May need to post this as another question, but am “fried” right now & thought I would just add this. [Most say that because these are “software issues” that ‘NO’, lightening could not have been the culprit or even part of all that is additionally going on, that it would have to be a “hardware issue”. If any of you REALLY SAVVY MAC FOLKS CAN TELL ME DIFFERENTLY & HOW TO PROVE IT, THAT WOULD BE AWESOME! As you can see, I desperately need a new Mac.
PEACE!Oh, My! I am so confused & scared. Haven't acted on this or anything else in my life. I am nearly paralyzed with all the issues going on in my life. If ONLY I could GET MY MAC BACK TO PROPER FUNCTIONING. I had issues before the MacKeeper, & lightening strike in March which "fried" all of my components, except this "bloody" Mac, but the problems keep piling on.
Help me, please, someone. I know that you are trying, BDAqua, but I just don't understand?
Yes, that is the window.. says do not open use MacKeeper Downloader, but then shows the "UNINSTALLING MACKEEPER" WEBSITE, which IS MacKeeper's... I don't even know how to do the "Quote Previous Message" for philastokes site, only YOURS & that is NOT what I need.
What is SW???? Calls for Driver 9 For Time Machine, but I think that is related to Time Capsule, which I don't have.
NOTE: SOMEWHERE HERE I SAW SOMETHING ABOUT "LAUNCH AGENTS"... THAT IS ONE OF THE OS PARTS THAT IS MISSING PER MacKeeper... & who knows how many others? Clearly, something has happened to my TIME MACHINE & MY EXTERNAL HD, (MyBook). MacKeeper said that my system was damaged, e.g. "LAUNCH AGENTS" & THAT I NEEDED TO RE-INSTALL MY OPERATING SYSTEM, but without having a FUNCTIONAL BACK UP, I WILL LOSE EVERYTHING.
WESTERN DIGITAL, [MyBook External HD which I used for Time Machine Back up Storage] COULD NOT HELP ME UNTIL I GOT MY "DAMAGES" FIXED & of course MACKEEPER SAID TO CONTACT APPLE OR THEIR "GEEK ON DEMAND" VIA EMAIL, which I have not!
ALL ATTEMPTS AT "FIRST AIDS" FAILED OR WERE NOT AVAILABLE!
What you, BDAqua sent me, I did, but no change... Your "procedure", not the websites.
It is hard to tell from the Philastokes writing what is to BE used & what NOT to use???
Under:
SEP 21
Posted by philastokes
MacKeeper – also known as 911 Bundle‘ in the App store — yes, you’ve seen the ads all over the internet, pop ups on your favourite webpages, it seems to be everywhere.
Many people that download and use MacKeeper experience severe problems as a result. My advice regarding this program is:
***DO NOT USE IT!***
It is extremely dangerous, particularly its Fast CleanUp option. If you are in any doubt, have a read through some of the several hundred comments below this post. If you have already installed MacKeeper and wish to remove it, read on.
IS THIS THE EXAMPLE OF WHAT NOT TO USE??? ONLY SHOWING US WHAT NOT TO USE???
Then he states this:
Uninstalling MacKeeper 2012
If you have used MacKeeper to encrypt any data, unencrypt it now. If you remove MacKeeper without unencrypting your data first, you will not be able to access it later. This only applies to data encrypted with MacKeeper, and not data encrypted using Mac OS built-in encryption services or using any other program.
Once that is done, you can follow MacKeeper’s uninstall instructions here:
http://help.mackeeper.zeobit.com/Manual/GettingStarted/UninstallingMacKeeper.htm l
These instructions promise that they will remove all MacKeeper’s associated files (see the note ‘Important’ at the bottom of their page). However, you may wish to do Step 4 in the procedure below for earlier versions of MacKeeper to check MacKeeper does not have access to your Keychain.
IS ABOVE WHAT NOT TO USE???_________________
Mine is NOT an earlier version of MacKeeper. I installed in 2012, so it is not clear... but I am guessing that that is what he meant?? Then I read on, & am not sure about a lot of things.
I have NO IDEA whether I have encrypted anything via MacKeeper. I don't even know what encrypting is or whether MacKeeper DID THAT WITHOUT MY KNOWLEDGE??
Uninstalling earlier versions of MacKeeper
If you have a version of MacKeeper earlier than MacKeeper 2012 you should follow the procedure below. You may not find ALL of the following, but any you do find should be removed.
Preparation:
i. Again, a warning: if you have used MacKeeper’s encryption feature, be sure to unencrypt before you uninstall MacKeeper.
Time Machine
ii. If you use Time Machine, leave it connected and do the Time Machine Step (TM step) where indicated. Instructions for the TM step are given in the box in step 1 below.
Clones
iii. If you use a clone without archiving, disconnect the clone and run the procedure below on your internal disk. When it is complete and you have verified everything is OK, connect your clone and wipe the partition using Disk Utility. Then make a new clone.
iv. If you use a clone with archiving, reboot into your clone now and run the procedure below on the clone first. Then shutdown you computer, disconnect the clone from the system and reboot into your internal drive. Run the entire procedure again on your internal drive.
v. If you have anything in the Trash, empty it now before you start.
My Time Machine says "IT IS NOT CONFIGURED", "BROWSE OTHER TIME MACHINE DISKS... (There are none there, only empty window.) & "OPEN TIME MACHINE PREFERENCES". WHEN I TURN IT ON, A BLANK WINDOW OPENS UP WITH ONLY ONE OPTION, "TURN YOUR TIME CAPSULE ON".
I DON'T HAVE THE TIME MACHINE CAPSULE!So, what do I do here?___________
I DO have TIME MACHINE IN THE UPPER BAR & THE ICON IN MY DOCK.
I don't know what a "clone" is... sort of, (thought it was an "alias/copy", but am probably wrong?? I have no idea whether it is being used or not?? There may be tons of clones on my Mac, or are they "aliases" from the original issue ~3 years ago. NONE that I intentionally put in!
How do I know if I am "archiving" and/or how do I disconnect the clone... "to run the procedure below" on my internal disk?
Then How Do I Connect My Clone, (when I don't even know what it is?) and wipe WHAT PARTITION? (I don't have access to my Time Machine or my EXTERNAL HD, (MyBook) where the Time Machine HAD been backing up my Mac. My MyBook won't even show up on my desktop.
WHAT IS THE CLONE? .... "IF I USE A CLONE WITHOUT ARCHIVING" VS. "IF I USE A CLONE WITH ARCHIVING".... I HAVE NO IDEA WHAT THIS MEANS???
I HAVE STUFF IN TRASH, BUT AM AFRAID TO DELETE IT... SO DO I BRING IT ALL BACK TO MY MAC? I have so many things brought back from trash.
The Uninstall Procedure:
Once you have prepared everything as above, you’re ready to start the uninstall procedure.
1. If MacKeeper is running, quit it. From the sidebar in any Finder window, choose your hard disk icon and go to your Library folder. Look in the Application Support folder for the folder inside it called ‘MacKeeper’:
/Library/Application Support/MacKeeper
Click on the folder once.
TM Step
If you are using Time Machine do the TM Step now.
Enter Time Machine via the TM icon on your menubar at the top of your screen.
Click the little gear/cog in the Finder window and choose ‘delete all backups of xxx file’.
Enter your Admin password to confirm the delete. Exit Time Machine and then…
If you don’t use TM or after you have completed the TM step, hold down the ‘command’ key and press the ‘delete’ key once to send the file to the trash.
HELP!!------>
I DO USE TIME MACHINE, BUT IT IS NOT WORKING NOW NOR IS THE EXTERNAL HDI CAN'T ENTER TIME MACHINE!
And in Finder, what is the "gear/cog"?? And what are the xxx files? Are they all MacKeeper files???
Why would one complete the TM step IF one doesn't USE TM or have access to it.
*****How do I get my TM back???? _____________
2. Still in Library, look for and trash any of these you find in the same way, remembering if you have Time Machine to do the TM step first in each case:
/Library/LaunchDaemons/com.zeobit.MacKeeper.AntiVirus
/Library/LaunchDaemons/com.zeobit.MacKeeper.plugin.AntiTheft.daemon
3. If you are using Lion, use the ‘Go’ menu in Finder’s menubar and hold down the ‘option’ key. Choose ‘Library’ from the menu (yes, this is a different Library folder from the one you were just in). If you are using Snow Leopard or Leopard, just click on the little ‘Home‘ icon in the Finder sidebar and navigate to the Library. Then trash any and all of these that you find, remembering to do the TM step (if applicable) first in each case:
Home/Library/Caches/com.zeobit.MacKeeper
Home/Library/Caches/com.zeobit.MacKeeper.Helper
Home/Library/LaunchAgents/com.zeobit.MacKeeper.Helper
Home/Library/LaunchAgents/com.zeobit.MacKeeper.plugin.Backup.agent
Home/Library/Preferences/com.zeobit.MacKeeper.plist
Home/Library/Preferences/com.zeobit.MacKeeper.Helper.plist
Be careful not to delete the wrong files: only those that have got the words ‘zeobit’, ‘MacKeeper’, ’911′ or ’911bundle’ should be trashed.
Since MY TM is not functioning properly, what do I do? I am so lost?
4. Go to Applications > Utilities > Keychain Access.app and double click on it. Notice the padlock in the window is up there on the left, rather than down the bottom. Click on it and enter your admin password. Now go through all the items in the ‘Keychains‘ list (such as Login, System, Root) with ‘All items’ selected in the ‘Category’ list. Anything you find related to ‘MacKeeper’ or ‘zeobit’, click on it, then choose Edit > Delete from the menu.
(Thanks to Al for also mentioning this point in the Comments below! ).
5. Open the Activity Monitor utility (Applications>Utilities>Activity Monitor.app), make sure ‘All Processes’ is showing in the drop down menu just over on the right of the dialogue box, then scroll down the list and see if any processes called ‘MacKeeper’, ‘zeobit’ or ’911 bundle’ are still running. Older versions of MacKeeper may have a ‘WINE’ process running, so also look for ‘wine’. Anything you find, click on it and hit ‘Quit Process’ (top left).
6. Go to your Applications folder from a Finder window and select MacKeeper (if you have Time Machine, do the TM step now). Then, hold down ‘command’ and press ‘delete’ once. If you assigned MacKeeper to be pinned in the Dock, be sure to also drag the icon off the Dock and release it anywhere over the desktop. It will, satisfyingly, disappear in the ‘poof’ of a cloud.
Time Machine issue for me again!!
7. When you’re done filling up your trash can with all this junk, click on the Finder> Empty Trash.
8. Go to
> System Preferences > Users & Groups (or ‘Accounts’ for Snow L) | Login Items
If you see anything to do with MacKeeper in the list of items there, highlight it, then click the little minus ‘-’ button near the bottom of the list.
9. Restart your Mac. Everything should be back to normal, but check the Activity Monitor one last time to be sure.
10. After restart, be sure to fix your system permissions. If you encounter any problems that you did not have before, fix the ACLs too.
**If you are running a clone, remember to follow the instructions given above under “Preparation: Clones”.**
Supplementary: If you have a problem with MacKeeper pop-ups while using your browser, try clearing out the caches, like this:
In Safari menubar, choose ‘Safari > Reset Safari’. Make sure all the options are checked.
This will not only clear out your caches, but everything else stored by the browser. Don’t worry, it won’t affect your bookmarks, but it will reset your ‘top sites’ and history.
In Firefox menubar, choose ‘Tools > Clear Recent History…’ and choose ‘Everything’. Again, it’ll clear everything out but won’t delete your bookmarks.
Obviously, if you use any other browsers like Opera or something you’ll have to find the same options for those too.
Related Posts
block MacKeeper and other browser ads
NOTES
1. If you have any problems carrying out the steps, try starting your Mac up in Safe mode, and then running the procedure.
2. You can safely ignore any MacKeeper files that are in the Logs, BOM or Receipts folders.
3. If you have only downloaded the MacKeeper package but not ran the installer, you only need to send the .pkg file in your Downloads folder to the Trash. That’s it!
Acknowledgements
This post has been refined and improved over time thanks to suggestions and replies made in the Comments and on Apple Support Communities. Thanks especially to Al, Lyndon and Jack.
BDAqua, Is there any way for me to directly contact PhilStokes directly to have him read all that we have shared here, since he is the writer & obviously has had the experience & could possibly "Walk me through this" & answer some of my questions & asuage my fears??
Anything that YOU can do to continue to help is also greatly appreciated. I am doing nothing until I know what to do, with all the other issues that are going on, I just don't know what to do?? It is NOT simple as you can see!
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!??? -
HT1338 AUTOMATIC UPDATE OF MOTION...ONLY APP NOT THERE!!
I am on automatic update and received a notification that an update od Motion had been installed overnight. I had been in the mddle of a large Motion project....
Anyway, I clicked on my dashboard icon for the app and nothing happened. Looked in Appplications with Finder and no app. Checked with Launchpad...no Motion. Rebooted. No app and no more icon on dashboard, only ?. Has anyone else had this problem. How do you get an immediate reinstall?Actually, The App Store did not give me the option of re-downloading/re-installing. I called support and it turtned out the original download was to an external drive and was not being recognized because the Mac was looking to the boot drive. Not a problem in the past, but obviously one now.
Thanks for the suggestion though, Eric.
Regards, Gary -
App not there but confirmation email recieved
I downloaded a paid app today and received the confirmation email/bill but the app does not show up on my blackberry or in myworld. How do I fix this? It was a colour ID if that makes a difference. And I have rebooted the phone several times but it still has not appeared.
Once you're in My World, have you pressed the menu key and selected Refresh List?
In addition, have another look at your Applications list to see if the app is really on your phone. Your list can be found from your homescreen by going to Options>Applications or Options>Device>Application Management, depending on which OS your phone is running.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated. -
Hi,
Went to the mobileme site via safari on my ipod touch but just got a screen saying that mobileme is available via the app on my ipod. I don't have such an app on my ipod.
Had a look in the itunes store and didn't see it there. Where can I get it? Any ideas?
Thanks.
Davidmobileme is available via the app on my ipod
It actually says MobileMe is available via the apps on your iPod.
For example:
• your email is available in Mail
• your calendars are available in Calendar
• your galleries are available via Safari
• your contacts are available in Contacts
There are separate third party applications for accessing your iDisk available in the AppStore (and one coming after v3.0 is released from Apple). -
I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system? If they could not do it right the first time I do not have much faith in their advice.
Assuming you've done a system wide search for it including the Applications folder and it's not there......
I think you will need to address this with them - did you pay them for the application? Or was your purchase price to include it? And the question(s) to ask them:
If the app store states that it has been downloaded, ask them where it is and which Apple ID they used. (the store keeps track of Apple IDs and machine IDs on everything you download).
I have absolutely no faith in their advice; however, in this case, it's not so much technical advice, but an answer to your questions: you paid for something and it appears not to be there. -
Why is my Apple ID not working in iTunes or App Store on my iPhone? When I try to buy apps or music it asks for Apple ID so I enter my info and nothing happens. When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account. I do not have this problem with iPad ID is stored and can be used in App Store and iTunes. I have just upgraded to 5c and it's still a problem.
LeesaHeeley wrote:
When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account.
When fist setting up your new iphone you will be asked to log in with an apple id and password. If this did not happen you can then do as you suggested going to settings to itunes and app store and add your apple id login. This apple id login must have already been created for the iphone to accept it. If this apple id is already created but is not being accepted by your iphone you then should shut down your iphone and restart the device.
Good luck. -
How can i remove my credit card from app store, the none option its not there and i don't Owen nothing to apple, my last in app purchase was in clash of clans, please help!!! Because of that problem i cant update my apps! Plz help!!!!!
You've logged into your account and viewed your purchase history and there aren't any error messages shown (e.g. 'problem with a previous purchase'), and you haven't got any purchases due (e.g. pre-orders and/or subscriptions) : Why can’t I select None when I edit my Apple ID payment information ?
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Creative Cloud is not acknowledging installed apps, is there a solution?
Creative Cloud is not acknowledging installed apps since the upgrade, all I am seeing is "install" or "try" buttons even for the apps already on my system. Nothing under "installed apps"
I tried this:
http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html
but no luck. Everything is in the default locations. Is there a solution?Please refer to the steps in :
Not all apps displayed for download | Creative Cloud desktop app, Adobe Application Manager
Re: Creative Cloud not showing apps.
Installed apps not shown as installed
Hope it helps you.
Regards
Rajshree -
HT4483 One of the programs I purchased from the Mac App Store not there
One of the programs I purchased from the Mac App Store not there how can i faund
Where is it missing from? Your purchases list?
You may have accidentally hidden it. Follow the instructions in the link below.
iTunes Store: Hiding and unhiding purchases
Have you checked your applications folder? -
There is a new app with an ugly orange T named Tips on my phone now. How do I get it off my phone. It is an Apple App not a purchased app and looks like a Tennessee advertisement.
It is part of iOS 8, and cannot be removed. You can move the app to another page, or hide it in a folder. You can turn off the notifications for the App in the notifications center control pane.
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where are all of my free apps? I went to download all apps and it was there yesterday but said my password was incorrect. now I fixed my password (i think) but the download all apps is not there.
this didn't help. It says all app are up to date and I did not download any. Suppose to get the following free plus others:
iphoto, imovie, garageband, pages, numbers and keynote. where do i get these free? -
I'm trying to find out why am I not being able to update my apps and there telling me my payment method is declined ! Due to the fact that it's continuously stating this I'm am trying to enter a new card !
Do you recognize the ID?
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I tried to use the app tabs but when I reopen my browser they are not there anymore
I added my favorite tabs as app tabs but when I restart my browser they are not there anymore, is that normal?
App tabs and Tab Groups (Panorama) are stored as part of the session data in the file sessionstore.js in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder]
* http://kb.mozillazine.org/Session_Restore
Make sure that you do not use [[Clear Recent History]] to clear the "Browsing History" if Firefox is closed. -
Hi, I just got my Iphone 5s when I open my camera when my phone is lock te icons of the flash and the reversing camera is there, but when I try to open my camera from the apps camera the icons of the flash, the reversing camera is not there anymore?
Have you tried restarting or resetting your iPhone?
Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after the iPhone shuts down, then press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
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