Archive Support Messages using SARA

It is my understanding that the CRM message has to be archived using the archiving object CRM_SERORD in Transaction SARA.
Does anyone have the detailed steps to correctly archive a CRM message within this transaction?

Hi,
I'am working at the same issue. I find a Objekt CRM_GAP, but I'am not sure if this is the right one. I do my first steps in archiving objects and need some help, too.
Best regards
Marc

Similar Messages

Add attachment in Support Message using BAPI_NOTIFICATION_CREATE

Hi Experts,
I am creating a data migration program for support desk message in our Solutions Manager 7.0. I was able to create the basic message but I am having problem adding the attachment.
I already searched the forum and google but can't find any post that will help. There is also no documentation and SAP note for this.
May I know if you have used BAPI_NOTIFICATION_CREATE already with attachment? Any info will be appreciated.
Thanks in advance.
Regards,
Ryan

Hi Ragu,
We have an old support desk which is not SAP, it is Java based. We want to migrate the existing data to SAP Solutions Manager. The problem is I am having hard time uploading the attachment using the BAPI.
Have you tried using this? Thanks.
Regards,
Ryan

Urgent SAP Help menu not showing option "Create Support Message"

Hi all,
We are running SAP 4.6c landscape (dev,qa,prd), and have solution manager installed .
Now when i want to create a support messge from any system in my landscape i dont get the option "Create Support Message" in the SAP Help menu, and we create a support message using Help->Feedback option . Is this the correct was or is there any other settings or notes i need to make/apply on my landscape to get this option.
Message was edited by: Kamran Ellahi

Hi guys,
Thanks for your answers... But is it possible to call transaction NOTIF_CREATE from an external system?
I have done something already so that those 3 fields will be automatically populated for a message sent from an external system.
I changed the screen and called FM BAPI_NOTIFICATION_CREATE(a remote enabled FM which is the one being used by transaction NOTIF_CREATE to create a message) inside FM BCOS_SEND_MSG.
I populated the category, subject and solution in the FM export parameters as well as the solution number in the sap data table. I put a destination also..
This FM calls another FM DNO_OW_CREATE_NOTIFICATION which is the one being used from the external system but do not cater the functionality to send the 3 fields that we need.
As you will notice, there are lots of standard objects that I've changed. =)
My problem now is that the system data sent is the same with the system data if you create the message using NOTIF_CREATE. Some system that were sent when a message is sent from an external system is missing but at least the sap system and client ID is sent. There is no external reference number also. But hopefullly, the users will accept it. Can't find any other solution to this.
Thanks,
Eric

** Is it possible to archive XI messages thru TCode 'SARA'

Hi Friends,
Is it possible to archive XI messages thru tcode 'SARA'. If it is, what is the object name ?
Kind Regards,
Jeg P.

Hi,
Yes you can use Tcode SARA for archiving and deleteing messages in SAP XI. for object name, just click on the square given after the text box near object name and you will come to know what it is. for more info you can refer
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/402fae48-0601-0010-3088-85c46a236f50
SARA internally calls a program SAPMAADM.
Hope this will help you.
Regards
Aashish Sinha
PS : reward points if helpful

Message uses a character set that is not supported by the internet service

Does any one have any advice on how to fix this problem?
E-mails sent from my iphone 3G periodically arrive in an unreadable form at the recipient. The body of the e-mail has been replaced with the message "This message uses a character set that is not supported by the internet service...." The problem e-mails also include an attachment that contains an unformatted text file containing the original message surrounded by what appears to be lots of formatting data that is displayed as gibberish.
This occurs sometimes, but not always, even with the same recipients. I am sending e-mail through a G-mail account that is configured on the iphone using IMAP. I have tried the gmail account to use the two available formatting options for mail, but neither fixes the problem.
I have also upgraded to 2.01 and restored a few times without impact.

Hi,
I got somewhat similar problem with special charecters(German umlaud �,�,�..).
I create a file with java having special charecters in it. Now if I open this file I am able to view the special charecters in it.But If I attach this file send it using following code then receiver can not see the umlaud charecters in it.They get replaced by _ or ?
MimeBodyPart mbp2 = new MimeBodyPart();
FileDataSource fds = new FileDataSource(fileName);
mbp2.setDataHandler(new DataHandler(fds));
mbp2.setFileName(output.getName());
Multipart mp = new MimeMultipart();
mp.addBodyPart(mbp2);
msg.setContent(mp);
Transport.send(msg);
From you message it looks like you are able to send the mail attachment correctly(by preserving special charecters).
Can you tell me what might be wrong in my code.
I appriciate your efforts in advance.
Prasad

Ipad2 gives me ""accessory is not supported" message w/ VGA adapter that I used lots of times before. Now it's not working. Why? and how do I get it back to normal functioning?

Ipad2 gives me ""accessory is not supported" message w/ VGA adapter that I used lots of times before. Now it's not working. Why? and how do I get it back to normal functioning?
I used the (Apple branded) VGA adapter lots of times last year. Now I got back to one place I used it many times and it does not work. When I restart iPad with the adapter connected, I get the "accessory is not supported"message. But that same accessory WAS supported before.
This is very annoying as I planned a whole bunch of presentations starting this week to do with my iPad2 and that adapter.

I received the same error message, "Accessory Not Supported" from both the VGA and DV video adapters I purchased, both were boxed direct from Apple. However, to bypass this problem I simply clicked on Photos icon on iPad2 and flipped through photos until it displayed on my projector. I then exited the Photos app and my home screen displayed fine on the projection screen.
Some logic issue with the video adapters, but launching Apple Photo app initializes the video adapters then they work fine for mirroring after that.
Platform: iPad2
IOS: 5.1.1
Best regards!

Support message creation using "BAPI_NOTIFICATION_CREATE" standard BAPI

Hello Experts,
I am a ABAPer making use of "BAPI_NOTIFICATION_CREATE", for creation of support desk message in SOLMAN 4.0 . The problems that i am facing , when i create message using this BAPI are,
1)By default the notification type is taken as 'SLFN',though i pass 'SLF1' as my input parameter to BAPI.WHY is this happening?
2)The description part of the message is not coming up in the support desk screen ,though i pass it in NOTIF_TEXT_LINES in TDLINE.
3)Support Team value is getting picked up in the partners tab of Transaction data in support desk screen.
4)I would like to ADD ATTACHMENTS also ? where should i pass this parameter ?
Other than this i am getting the rest of the feilds,in the message created
If some one has worked with this standard BAPI pls send me the details of the input parameters that i have to pass for the message creation and give solution for my problem ASAP.
If there are any SAP notes or blogs that are related to this,pls send me those details also, its a urgent requirement.
Thanks & Regards,
Mohana Priya

Was this resolved? I am having same issue I need to get the Description and Attachements fixed, Any help is appreciated, Thanks

[svn] 1338: Bug: BLZ-123-Attempting to use a channel that doesn' t support messaging (AMFChannel/AMFEndpoint withtout polling enabled) should throw error

Revision: 1338
Author: [email protected]
Date: 2008-04-22 07:45:18 -0700 (Tue, 22 Apr 2008)
Log Message:
Bug: BLZ-123-Attempting to use a channel that doesn't support messaging (AMFChannel/AMFEndpoint withtout polling enabled) should throw error
QA: Yes
Doc: No
Details: Added logic in Consumer such that when the Consumer is connected over a non-realtime channel (i.e. non-polling and non-streaming channel), a warning is logged to let the user know that channel is not going to automatically receive updates via client poll or server push. We can't really throw an error here because one might want to disable channel polling and manually send poll requests when needed and this is a valid configuration as well.
Ticket Links:
http://bugs.adobe.com/jira/browse/BLZ-123
Modified Paths:
flex/sdk/branches/3.0.x/frameworks/projects/rpc/src/mx/messaging/AbstractConsumer.as

Thanx Mete, yeah i did...
but i solved it some other way... not entirely sure this was
it though as i was doing a lot of things at once...
it was fds.swc... possibly it was out of date or missing.

I have an iPhone 4S. I'm using a Belkin tune-cast F8Z498 FM transmitter. Has worked fine for several months. Now I'm getting an "accessory not supported" message. Any help out there?

I have an iPhone 4S. I'm using a Belkin tune-cast F8Z498 FM transmitter. Has worked fine for several months. Now I'm getting an "accessory not supported" message. Any help out there?

people repport dirt in the connector can cause this
guess a broken connector could too

Create a Support Message in Production system showing up in Solution Manage

Has anyone setup the link between creating a support message (under help) in a production system (like ECC) and SAP's Solution Manager.
I understand that it uses BADI SBCOS001 with the interface method PREPARE_FEEDBACK_BO, but when I try to run it, it tells me that Customizing for feedback functionality missing. What functionality is missing? And how to I correct this? And how do I ensure it shows in SAP Solution Manager under a solution or project?
Thanks
Paul

Hi Paul
The only way is to use the IMG. I have just completed this via the IMG info. BUT, it is not that simple.
Make sure your RFC's are trusted and that you have SAP ALL during config.
I hope this will help:
Setup Service Desk
Steps to follow while configuring support desk.
1) Implement the note 903587 .
2) Create all the relevant RFC objects in the satellite system and add the appropriate logical components using transaction SMSY.
3) Check all the objects in the table BCOS_CUST using transaction SM30.
Appl : OSS_MSG
+ :W
DEST :BACK RFC NAME (for solution manager system keep this field as 'NONE')
+ :CUST 620
+ :1.0.
*4) Check whether the BC sets are activated or not using the transaction SCPR20.If the BC sets are not activated then implement the note 898614.The steps to activate the BC sets are described below
4.1) Activate SOLMAN40_SDESK_BASICFUNC_000 BC Set.
4.2) Activate this in expert mode with option u201COverwrite everythingu201D.
4.3) Activation of the following components has to be done by replicating the previous steps
3.1) SOLMAN40_SDESK_TPI_ACT_AST_001
3.2) SOLMAN40_SDESK_ACTIONLOG_001
3.3) SOLMAN40_SDESK_ACT_ADVCLOSE_001
3.4) SOLMAN40_SDESK_TEXTTYPES_001
*Depends upon the number of inactive BC set objects that we have after the upgrade.
4.4) if the actions mentioned in 4.3 are not listed while executing the transaction SCPR20, then implement the note 898614.In the source client 000 of the solution manager system create a transport request using transaction SE09, unpack the file 'PIECELIST_SERVICE_DESK_INIT.ZIP' from the attachment of the note. Copy the contents of the file 'PIECELIST_SERVICE_DESK_INITIAL.TXT' to the transport request. And activate the actions. Use transaction SCC1 to import the transport request to the solution manager client. If any short dump occurs during the activation, implement the note 939116.
5) Check whether the number range is set correctly. If not set the number ranges of basic notification (ABA) and the support desk message (Service transaction SLFN).To be able to use the same number ranges for both message types, the internal number range for basic notification (ABA) must correspond to the external number range for the support desk message.
Number ranges for ABA notifications
5.1) create an internal and external number range using transaction DNO_NOTIF.
5.2) assign number range intervals to groups internal and external.
5.3) SLF1 is the internal number range group
5.4) SLF2 and SLF3 is the external number range interval
5.5) Use transaction DNO_CUST01 to assign message categories to the number range.
5.51) Go to transaction DNO_CUST01
5.52) From the GOTO menu select the menu item DETAILS
5.53) Now you can assign the number range of basis notification (ABA) into the notification type.
The number range for ABA notification is 12 characters in length and to make it compatible with the CRM service transaction insert 2 ZEROES at the beginning.
Number ranges for Support Desk notification
5.54) Use transaction CRMC_NR_RA_SERVICE, and define the internal and external number ranges. Intervals must correspond to the intervals of the basic notifications (ABA notification).
5.6) Then assign both the external and internal numbering
5.61) Go to SPRO and then to SAP Solution Manager
5.62) Then select General Settings and then select Transaction types
5.63) Select the transaction type SLFN and then select the menu item DETAILS from the GOTO menu.
5.64) In the Transaction Numbering block, assign the internal and external number range. The Number Range object should be CRM_SERVIC.
5.7) To view the priorities use transaction DNO_CUST01 and select the notification type as SLF1 and then select priorities from the left pane of the screen. The priorities of the first four cannot be deleted, but new priorities can be added.
6) Check the Action profiles for ABA Notifications (Action profiles are used for synchronization of ABA notification with the CRM Service transaction).
6.1) To check the action profiles use the transaction SPPFCADM and select the application type DNO_NOTIF then select u2018DEFINE ACTION PROFILE AND ACTIONSu2019.
6.2) Select the item u2018SLFN0001_STANDARD_DNOu2019 and then from the menu GOTO, select the menu item DETAILS.
7) The Action profile u2018SLFN0001_STANDARD_DNOu2019 has to be assigned to the message category SLF1 (ABA notifications) using the transaction DNO_CUST01.
8) The action profile for the support desk message can be set to u2018SLFN0001_ADVANCEDu2019.
8.1) From SPRO select SAP Solution Manager then Scenario Specific Settings.
8.2) Select the item Service Desk and then to general settings.
8.3) Execute the category u2018Define Transaction Typesu2019.
8.4) Select the transaction type as SLFN
8.5) From the GOTO menu select the menu item u2018DETAILSu2019 and assign the action profile as SLFN0001_ADVANCED .
9) Activate the partner/ Organization
9.1) Go to CRM->MASTER DATA->BUSINESS PARTNER->INTEGRATION BUSINESS PARTNER ORGANIZATION MANAGEMENT->SET UP INTEGRATION WITH ORGANIZATIONAL MANAGEMENT.
9.2)Find the entries starting with HRALX
HRALX-HRAC WITH VALUE 'X'.
HRALX-OBPON WITH VALUE 'ON'.
HRALX-PBPON u2018ONu2019.
HRALX-MSGRE u2013 u20180u2019.
9.3) If entries are not found create it.
10) Generate Business partner screens
10.1) Go to transaction BUSP.
10.2) Execute the report with the following parameters
CLIENT - Client in which business partners should be created (solution manager client)
APPLICATION OBJECT-
SCREEN - *
Generate all/ selected screens - All screens.
delete sub screen containers -
11) implement SAP note 450640.
11.1) Go to transaction SA38 and select the report CRM_MKTBP_ZCACL_UPDATE_30.
11.2) Execute it with test mode box unchecked.
If a new relationship is to be created then steps 12 and 13 has to be followed
12) To create a relationship category
12.1) Go to transaction BUBA
12.2) Select the entry CRMH00: Undefined relationship
12.3) click on copy
12.4) Rename CRMH00 to ZCRMH00.
12.5) CREATE A RELATIONSHIP CATEGORY.
IN GENERAL DATA FILL LIKE ' FROM BP1 : HAS THE ACTIVITY GROUP '.
' FROM BP2 : IS A PART OF ATTUNE
13) Add the relationship category to the support team partner function
13.1)Use SPRO
IMG GUIDE->SAP SOLUTION MANAGER->SCENARIO SPECIFIC SETTINGS->
-> SERVICE DESK->PARTNER DETERMINATION PROCEDURE->DEFINE PARTNER FUNCTION.
13.2) FIND THE PARTNER FUNCTION SLFN0003 (SUPPORT TEAM).
13.3) In the field relation ship category, Select the newly created relationship category and save.
14) Steps 12 and 13 should be repeated for various business partner types like sold-to-party, message processors if new relationship is to be created for the respective business partner types.
15) Create a new access sequence for the support team determination
15.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
SAP Solution Manager -> Configuration ->
-> Scenario Specific Settings ->Service Desk -> Partner Determination Procedure ->
->Define Access Sequence
15.2) Click on New Entries
15.3) Define a new access sequence with sequence name as u2018Z001u2019 and description u2018NEW BP RELATIONSHIP ACTIVITY GROUPu2019
15.4) Create an new Individual Access with the following value:
u2022 Batch Seq: 10
u2022 Dialog Seq : 10
u2022 Source : Business Partner Relationship.
u2022 Detail on the source:
u2022 Partner Function : Reported By (CRM)
u2022 Mapping/restrictions
u2022 Flag Mapping/definition for partner being Searched
u2022 Partner Function in Source: Support Team (CRM).
Save it.
This Access Sequence will give us the Partner which has the relationship assigned
to the Support Team in the Reported By partner data.
16) Adapt the partner determination schema/Function
16.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
SAP Solution Manager -> Scenario Specific Settings ->Service Desk ->
-> Partner Determination Procedure -> Define Partner Determination Procedure.
16.2) The two options to adapt partner determination schema are
16.21) Adapt the standard Procedure (SLFN0001) or to create a new one by copying the standard one.
16.22) select the line starting with SLFN0001 or the newly created procedure.
16.23) Double Click on Partner Function in Procedure.
16.24) Select the Partner Function "Support Team", and click Details.
16.25) in the detail view only change the Partner Determination/access Sequence to
the one we've just created. Save your entry.
17) Create a root organizational model.
17.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration-> Scenario Specific Settings ->Service Desk -> Organizational Model ->Create a Root Unit for Your Organizational Structure.
17.2) creating an organizational unit by entering the data in the BASIC DATA tab.
17.3) enter the organizational unit, the description and save it.
18) Create the support team organization
18.1) go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Scenario Specific Settings ->Service Desk -> Create Organizational Objects in the Organizational Structure. Or use transaction (PPOMA_CRM).
19) Create the business Partners.
19. 1) Key users- End user (Business Partner General) ,Address should be specified.
19.2) go to the transaction BP.
19.3) create a new Person, Select the role: Business Partner (Gen).
For Identification of the key user
19.31) click on the identification tab
19.32) enter a line in the identification number formatted as follows
IDTYPE : CRM001.
Identification number : <SID><INSTALL NUMBERS><CLIENT><USERNAME>
eg: USER NAME : USER1.
CLIENT : 100.
SID : ER1.
INSTALL NUMBER : 123456789.
IDENTIFICATION NUMBER : ER1 123456789 100 USER1.
20) Message Processors- Support Team members .
20.1) they should be created first as the users in the corresponding client of the solution manager.
20.2) As business partners they will have the role 'EMPLOYEE'.
20.3) Go to transaction BP .
20.4) Create New Person with the role employee.
20.5) In the Identification tab you should enter the user name in the employee data/User Name.
eg: username: proc1
enter proc1 in the field User name.
21) Organizational Business Partner- Organizational BPS have the same country in there main address tab. They should be created through the organizational model. Business partner corresponding to the root organization have the role 'SOLD TO PARTY'.
22) Assign the business partners (Message Processors) to the previously created support team.
22.1) Go to transaction PPOMA_CRM.
22.2) Select the support team 1.
22.3) Click on create
22.4) select position
22.5) call it 'MPROC_T1/Message Processors for team 1
22.6) Replicate it for the other support teams.
22.7) Select the position MPROC_T1/Message Processors for team1 and click assign,
choose owner/Business Partner find and select the business partner
22.8) Validate and Save it.
22.9) If the assignment of business partner is not possible then implement the note 1008656
Or 997009
23) Create the iBase component
23.1) IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings -> Standard Configuration of Basic Settings -> Solution Manager -> iBase -> Initially Create and Assign the Component Systems as iBase Components.
23.2) or use the transaction IB51 to create the installed base.
23.3) it is also possible to create the SOLUTION_MANAGER, select the solution and go to menu Edit -> Initial Data Transfer for iBase.
24)Assign Business Partners to iBase Components
IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings
-> SAP Solution Manager System ->ServiceDesk-> iBase -> Assign Business Partners to iBase Components.
*--optional--
If you want to be able to assign the System Administrator: Go to the IMG: SAP Solution Manager Implementation Guide -> Customer Relationship Management -> Basic Function -> Partner Processing -> Define Partner Determination Procedure.
Select the entry "00000032 Installed Base/IBase" and double click on Partner Functions in Procedure.
Then copy the Entry "Contact Person (CRM)" to a new entry with the partner Function "System Administrator (CRM)" , save it.
Go back to transaction IB52, select a component, and Goto -> Partner, you should be able
now to assign the partner Function "System Administrator".
25) Assign the SAP Standard Role to the user. Message Creator should have the role : SAP_SUPPDESK_PROCESS.
26)Define the transaction variant for the message processors
Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration -> Scenario Specific Settings ->Service Desk -> General Settings -> Specify User Selection Variant.
Here we will create variants for the central message processing transaction CRM_DNO_MONITOR.so that the user will have direct access to there dedicated message.
27) Go to transaction PFCG
27.1) Enter the role name as Z_MSG_PROCESSORS and choose single role.
27.2) Give a description Message Processor role and save it.
27.3) Go to the menu tab and choose add report
27.4) select the report type : ABAP Report
27.5) And in the report enter the report name as 'CRM_DNO_SERVICE_MONITOR'.
27.6) Enter the previously created variant.
27.7) flag the skip initial screen box.
27.8) flag the SAPGUI for windows.
27.9) Create a new transaction with tcode starting with Y or Z.
27.10)Display this transaction and check the values at the bottom of the screen
in the subscreen Default Values, you should have the following parameters:
u2022 D_SREPOVARI-REPORT = CRM_DNO_SERVICE_MONITOR
u2022 D_SREPOVARI-VARIANT = MY_TEAM_MSG
u2022 D_SREPOVARI-NOSELSCRN = X
And also all the user should have the correct role.

SOLMAN EHP1 - anyone can create support message in Satellite System's Help?

Hi,
I just curios that why everyone can create support message in satellite system-> help -> create support message?
I tested with restricted profile user and without role SAP_SUPPDESK_CREATE, NO BP created but he still manage to create support message???? Any idea??
Also, same goes to any user can process ticket in SOLMAN with no BP-Employee role and SAP_SUPPDESK_* roles assigned.
Your kind input is very much appreciated.
Thanks,
Nicholas Chang

Hi Nicholas
If you are using a "Named" user instead of the Trusted Relationship in the RFC maintained in BCOS_CUST for entry OSS_MSG then this is quite possible. In this case the "Named" user will be used to call the interface to create message and the calling user ie the end user creating the ticket will only be used as "Reporter" of the message.
The user entered in the RFC details probably has the authorization to create Support desk messages.
Regards
Amit

Error 513 while creating a support message (related to roles/profiles)

Hello everyone,
my user is getting the generous error 513 while sending a support message either on the SAP GUI or Workcenter. I am trying to implement a profile for a key user, who can display, reply and create simple messages without putting in technical data.
I gave him the following roles:
SAP_SMWORK_INCIDENT_MAN
SAP_SUPPCF_CREATE
SAP_SUPPCF_ADMIN
SAP_SUPPDESK_DISPLAY
SAP_SUPPDESK_CREATE
SAP_SV_FDB_NOTIF_BC_CREATE
and a generous role with the missing parts:
ZSAP_SMWC
When I tried sending a message with the GUI I used SU53 to find out which rights are missing and added them to ZSAP_SMWC. Now I got all of them and the SU53 replies that there are no more missing rights.
Thing is: When I add the profile SAPALL to my user, it works just fine. This is leading me to a problem i can't solve._
I also have to say that I accidently deleted some flags inside of sap_suppcf_create without copying it. Is there a way to restore SAP standard settings?
Thanks in advance,
Hendrik

I just seen the following SAP Knowledge Base Article related to ST 400 SP24:
[1522809 - Solution Manager: Because of error 513, no message was created in Support Desk System|www.service.sap.com/sap/support/notes/1522809 ]
Regards, Ruediger

OSX Mail - Cannot send message using the server ....

Hi there,
Mac Pro with OSX 10.6.
*Can receive mail, but can no longer send email* using the program Mail.
Been getting the popup "Cannot send message using the server [shawmail.vc.shawcable.net] for the past 3 days. I hadn't changed anything about my computer, and have had the Mac for 2+ years. So this just started doing it on it's own.
I had a technical support guy from my service provider even interface with my computer, where he could see my desktop right over the internet, and he couldn't get it fixed either.
I googled this problem, and found solutions like:
1. Uncheck "Use SSL" (Done that, and it was never checked "on" to begin with)
2. Make sure Authentication is set to none, with no password (done that, and it wasn't set with a password to begin with)
3. Delete [user]/Library/Preferences/com.apple.mail.plist (done that, didn't do anything)
4. We even totally deleted my account, and started a new fresh one. Didn't work
The tech support guy did show me a way to email online, using the same email account. That worked, but it's a hassle to go onto a web-based email program -- it's not my preference. So, with great certainty, it's not my service provider, because I was able to send emails on this web-based email program using my email account.
So there, I'm stumped.
Hopefully someone can help. What's bizarre is that googling this problem, I have found many other people that say it happens arbitrarily, out of nowhere.

I can't believe how ridiculous this issue is. i have been searching for days for a solution to this. i have tried EVERY recommendation on these forums and nothing works. It appears that this issue dates back to TIGER. I had this problem back in January and just bagged figuring it had something to do with iweb. I bought a new html program and was able to send out my newsletter last month no problem. Suddenly, one month later- here i am again, unable to send out my newsletter with no help from Apple or verizon, or these forims, or anyone else. To think that a company that I have stood behind and loved so much can't be be bothered fixing such a simple issue that has been going on now through 5 OS's (I am using Lion but I had the issue using leopard as well) is a disgrace.

Service desk error creating support message "help- create support message"

Hi
I'm customizing SM 7.0 SP Stack 15 service desk scenario. I'm in a VAR SAP, so It's a mandatory scenario.
I've done all basic settings from General Settings, Connection to SAP, Online Documentation, ...,
Business Partners, iBase, Basic BC-Sets for Configuration, Number Ranges. After them , for Scenario-Specific Settings-> Service Desk->Service Provider I've done all these steps. At SAP System Solution Manager, I've created solutions at dswp transaction and EW Alert are centralized these steps works. Transaction notif_create works and iBase are well mantained.
The problem is when I try create a support message from satellite SAP system. I logged With a SAP user which is BP, key user and has authorizations in a satellite system and I choose help->create support message, so a pop-up appears and I fill the fields, and I press button (Save/Send). An error appears:
Error in Local Message System: Access via 'NULL' object reference not possible. Message was Not Created
In order solve the error I review:
- The satellite SAP system is at the iBase installed components.
- I've Assign Number Range for ABA notifications at SLF1 transaction.
- I've Checked number range for Service Desk Message at SLFN transaction.
- I've configured ABA Message transaction DNO_CUST01, transaction DNO_CUST04
- (satellite system) Transaction sm30, table BCOS_CUST:
   Appl.            +       Dest.                                  +                     +
   OSS_MSG   W     SM_SMGCLNT010_BACK    CUST620          1.0
   TST_CUS                                                        0120009939
   RFC SM_SMGCLNT010_BACK works, SM recollects EW Alert from this satellite system
- (satellite system) I logged with a SAP user with these roles:
SAP_SUPPDESK_CREATE
SAP_BC_CUS_CUSTOMIZER according SAP NOTE 834534
SAP_BC_CUS_ADMIN       according SAP NOTE 834534
SAP_SV_FDB_NOTIF_BC_CREATE
SAP_SV_FDB_NOTIF_BC_ADMIN
All these roles are mantained.
- I've review SAP Notes 834534, 864195, 621927(I haven't applied this SAP Note because it's older)
Please could you help me?
Thanks and Regards
Raul

Hi,
When I try create a SAP message via help->create suuport message, I get the same error so I run help->create support message in a satellite system so I run help->create support message in Solution Manager
system. Also, a dump is generated in Solution Manager when I try create support message or from satellite or from solution manager.
========================================================================
Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED
Date and Time          10.07.2008 10:17:26
Short text
    Access via 'NULL' object reference not possible.
What happened?
    Error in the ABAP Application Program
    The current ABAP program "CL_BOR_SERVICE_PPF============CP" had to be
     terminated because it has
    come across a statement that unfortunately cannot be executed.
Error analysis
    You attempted to use a 'NULL' object reference (points to 'nothing')
    access a component (variable: " ").
    An object reference must point to an object (an instance of a class)
    before it can be used to access components.
    Either the reference was never set or it was set to 'NULL' using the
    CLEAR statement.
How to correct the error
    If the error occures in a non-modified SAP program, you may be able to
    find an interim solution in an SAP Note.
    If you have access to SAP Notes, carry out a search with the following
    keywords:
    "OBJECTS_OBJREF_NOT_ASSIGNED" " "
    "CL_BOR_SERVICE_PPF============CP" or "CL_BOR_SERVICE_PPF============CM004"
    "PROFILE_CONTAINS_PARTNERDEP"
    If you cannot solve the problem yourself and want to send an error
    notification to SAP, include the following information:
Information on where terminated
    Termination occurred in the ABAP program "CL_BOR_SERVICE_PPF============CP" -
     in "PROFILE_CONTAINS_PARTNERDEP".
    The main program was "SAPMSSY1 ".
    In the source code you have the termination point in line 41
    of the (Include) program "CL_BOR_SERVICE_PPF============CM004".
=========================================================================
Thanks and Regards
Raul

Support messages not getting displayed in Messages Tab - Solar01/02

Hi,
I am having an issue in displaying the support messages under the message tab of Solar01 and Solar02. If I try to create a new message, the notification pops up and also gets saved. But the message does not get displayed under the tab.
I can find that the message is properly created through transaction monitor.Even if I try to manually assign the support message number in Messages tab it gives an error saying the number does not exist.We are using SOLMAN 4.0 SP 11.
Please help. Points will be awarded for useful answers.
Regards,
J.Prabananth

Dear Prabanath,
       I am not too sure you will be able to assign numbers to support messages. Run the report CRM_DNO_MONITOR and get the full number from the report and insert the ticket number in issue messages tab and click on save and go back one screen, it will ask you if you want to save, select yes.
   That worked for me. Recently I have strugged to resolve this. We are on Solman 4.0 SP12. Check if you have all necessary permissions for you and do you have any thing in sm21 or st22 by any chance if the issue is related to support pack ?
     Let me know if there are any issues. I might be able to help you.
N

Archive Support Messages using SARA

Similar Messages

Maybe you are looking for