ArchiveLink Viewer Configuration

We'd like to configure an SAP 4.7B system to be able to support the viewing of PDF (OTF data) and TIFF files.
Previously we've been using the AlViewer.
Invoices with multiple pages had been archived as multi-page/multi-file documents.  We want to change the archival to store single TIFF files with multiple pages.
To make this change,  we've changed settings in OAA3 to use SAP internal viewer.  No communication method is selected. After doing that PDF and single page TIFF documents stored via ArchiveLink viewed OK, but when we attempt to view a document archived as multi-page, it fails -- error 733.  The file it is failing on is a multi-page TIFF file.
Our guess is that in this configuration within OAA3 the CGDT RFC call is being specified which is for single page data.  Not sure if that is the case, or how we can tell.  But if it is, maybe we somehow need to change the SAP call from CGDT to CGDS or maybe the CGDA??  How could this be configured within OAA3 (or elsewhere)?

Hi Dick,
just two remarks:
1. I guess you work with an archive system being SAP certified. So, I would recommend to use the ArchiveLink 4.5 HTTP Interface for the access to the archive system. If you do so you can use the ArchiveLink viewer that supports PDF (via HTML control) and also TIFF via ECL control.
2. I'm currently not sure if you can use the SAP ArchiveLink viewer with an RFC archive system. Just switch off the protocol for the content repository for a moment (OAC0) and check it out. Also, you can make further viewer customizing in transaction OAG1.
Best regards
Torsten

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