Aready had an account my computer crashed and had it repaired they put in a new hard drive now I can't install the new download how do i fix this

Already had an account had to have a new hard drive put in my lap top they wiped out my info I need to install the new download
but I keep getting an erroe message " unable to download itunes 64 setup exe. The connection to this server was reset". What do I do?

This completely *****. iTunes lists none of my music, although the music is on my iPod. When I click on the sync button, it starts to sync -- for about 5 seconds -- and does nothing. So I had to manually import all of my music from my hard drive into iTunes, but it still won't sync. Same thing with videos and photos.

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My iMac Seagate 1T hard drive crashed. I replaced it with a Western Digital 1T hard drive. Where can I get the Lion OS?

My iMac Seagate 1T hard drive crashed. I replaced it with a Western Digital 1T hard drive. Where can I get the Lion OS?
The iMac comes up with a ? in a folder, even after starting with Option/Command/R keys pressed.
Please help.

Call Apple to purchase replacement discs or order a copy of Snow Leopard from Apple's Online Store. Follow these instructions:
Drive Preparation and Install Snow Leopard
1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
7. When completed quit DU and return to the installer. Install Snow Leopard. Once you boot from Snow Leopard you should open Software Update and install all the available updates required. After you complete this and restart the computer open the App Store application in the Dock or Applications folder.
8. Sign into the App Store with your Apple ID and password. Purchase and download Lion.
9. After Lion's installer downloads, install Lion.

I recently restarted my iphone and now all that appears is the apple logo how do i fix this problem

i recently restarted my iphone and now all that appears is the apple logo how do i fix this problem?????

Plug it into your computer and restore it.

All of my music is on an external hard drive and now I can't play any of my songs...it says that it can't find the file. How do i fix this problem?

I have all of my music saved on an external hard drive. Now I can't play my music...it says that it can't find the location. I think I need to re install all of my music but I'm not sure how to do it?

thisisdavid wrote:
i have all of my music on my external hard drive, and would like to be able to listen to it on itunes without it copying to the computer.
go iTunes > preferences > advanced and temporarily disable the copy files ... when adding option.
from the file menu, choose add to library and select the folder on the external containing your content, or drag the folder to the automatically add to iTunes folder inside the iTunes folder.
when iTunes has finished the operation, go back to preferences > advanced and point iTunes media folder location to the external so that future additions to your library are put there. also, re-enable the copy files ... when adding option.

Hi everyone, I have a computer linked to my iPAD through itunes. Then my Computer crashed and had to get a new one. How do I get rid of the old computers link on ipad and get it on new computer bcos is wont work! (doesn't work) PLZ HELP :(

Hi everyone, I have a computer linked to my iPAD through itunes. Then my Computer crashed and had to get a new one. How do I get rid of the old computers link on ipad and get it on new computer bcos is wont work! (doesn't work) PLZ HELP

what do you mean the old computers link?
my ipad is sycned with my computer but nowhere is there a link
and if I connected it with a new computer and set it to sync it would replace all my data with the data from the new computer

HT201269 My computer crashed and had to be restored to factory settings. My ipad has my ituned library. how do i get the music collection from the ipad to the computer?

my computer crashed and had to be restored to factory settings losing ituness collection of music. My ipad has my itunes library. how do i get the music collection from the ipad to the computer?

You should be able to copy iTunes purchases over to your computer's iTunes via File > Devices > Transfer Purchases. For music from other sources (e.g. copied from CDs) you will need a third-party program to copy them back from your iPad - there are some listed half-way down this page which should work : https://discussions.apple.com/docs/DOC-3991

Had main desk top computer crash and need to reinstall purchase but have installed on a lap top - how can I reinstall?

Had main desk top computer crash and need to reinstall purchase but have installed on a lap top - how can I reinstall?

You can activate your software on two computers. If you need to install it on a third machine (because one of the first two crashed), then you need to https://helpx.adobe.com/contact.html to reset your activation count.
If you just want to reinstall it on one of the first two machines, then just reinstall and re-activate it with your serial number.

My computer crashed and I have to get my data from my old drive to another computer, to ensure I get all my data what do I need to get. I have and ipad and an iphone. I need to get apps, contacts, pictures, etc. Is there a way to do this?

My computer crashed and I have to get my data from my old drive to another computer, to ensure I get all my data what do I need to get. I have and ipad and an iphone. I need to get apps, contacts, pictures, etc. Is there a way to do this? It was a vista pc and the new is win 7. I can grab the backup files, and music, but what about my apps? I do not want to sync on the new pc since the apps aren't there. Were are the app files located in itunes? Can I just copy them to the new computer?

You can transfer itunes purchases: File>Devices>Transfer Purchases
The iphone is not a storage/backup device. The sync is one way - computer to iphone. The exception is itunes purchases.
It has always been very basic to always maintain a backup copy of your computer. Use your backup copy to put everything back.

I had to wipe my computer as well as Windows due to a virus. I installed Ubuntu and now need to re-install photoshop CS6. How do I do this?

I had to wipe my computer as well as Windows due to a virus. I installed Ubuntu and now need to re-install photoshop CS6. How do I do this?
Desperately need Photoshop back so any information would help.
Thanks
Sam

Photoshop doesn't run on linux unless you use Wine or a virtual windows install
WineHQ - Adobe Photoshop CS6 (13.0)
Ubuntu is a linux based operating system (distro)

I've uploaded Acrobat XI Pro and it freezes when I'm using it. I uninstalled and re-installed. When I login, it says that it is unable to validate the account and has an option to use the trial. How do I fix this?

I've uploaded Acrobat XI Pro and it freezes when I'm using it. I uninstalled and re-installed. When I login, it says that it is unable to validate the account and has an option to use the trial. How do I fix this?

This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Hi i have an ipod 4th gen. the problem is when ever i try to sync my iPod to my computer a mesage comes up and says that the ipod can't be backed up. There wasn't a problem until I upgraded the software. How do I fix this??

Hi i have an ipod 4th gen. the problem is when ever i try to sync my iPod to my computer a mesage comes up and says that the ipod can't be backed up. There wasn't a problem until I upgraded the software. How do I fix this??

Try here:
iOS: Troubleshooting backup issues in iTunes

I installed elements 12 on a Win 8.1 computer and moved all my photos from my old XP machine. I updated to elements 12.1. Now, many/most of my photos will not open because I do not have "permission" to open the files. How do I fix this so I can work wi

I installed elements 12 on a Win 8.1 computer and moved all my photos from my old XP machine. I updated to elements 12.1. Now, many/most of my photos will not open because I do not have "permission" to open the files. How do I fix this so I can work with MY photos?

Yes, the Old Master file has a folder for each year where I find all photos from that specific year. I am attaching a screen shot of the file.
In the meantime i have managed to download all photos (it did not download any video files though in mpg, avi, 3gp, m4v,mp4 and mov format) to a new iphoto library. Unfortunately the photos are quite mixed and often doubled up. I ma considering to purchase iphoto library which checks all duplicates in iphoto. this will save me a lot of time. What do you think?

After I updated to iOS 7, my iCloud account is showing the incorrect email address for my Apple ID but will not allow me to change it- it's gray and I can't click on it. How do I fix this?

After I updated to iOS 7, my iCloud account is showing the incorrect email address for my Apple ID but will not allow me to change it- it's gray and I can't click on it. How do I fix this?

If you change your email, you do not need to "change" your AppleID. Just edit your email(s) on your Apple ID by logging in to your AppleID account. You should always use the same AppleID for Apple Services (iCloud, iTunes etc) and multiple ID will cause problems and confusion in the future.
You can manage your Apple ID here:
https://appleid.apple.com

New Computer- XP to windows 7 and I transfered my music with an external hard drive and will not locate the music. How do I fix this?

I just copied all my itunes mucis folders onto my external hard drive and copied them over to my new windows 7 computer and I itune cannot "locate" the music. How do I fix this?

I suspect your library has been transformed from the old layout into the new one. See make a split library portable for details. The empty but for artwork folders you're seeing are likely to contain orphaned artwork and .ini files generated at some point by Windows Media Player. iTunes doesn't move these when it shuffles things around. Once you've made sure you can move the artist folders sideways or down into another folder, make sure nothing else has been affected, then remove.
tt2

I've had my iMac put away for about a year, now I can not remember the admin password upon startup. And I don't have the installation cd's (of course)! Is there any way to re-boot, re-do, get into my Mac to change it. I don't remember it even w/ the hint

I've had my iMac put away for about a year, now I can not remember the admin password upon startup. And I don't have the installation cd's (of course)! Is there any way to re-boot, re-do, get into my Mac to change it. I don't remember it even w/ the hint

Call Apple with the Serial and they will send you the ones that came with the Mac. Or search the Net.

Aready had an account my computer crashed and had it repaired they put in a new hard drive now I can't install the new download how do i fix this

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