Artboards don't resize properly

I am using the automated resizeing in Artboards (on a Mac) and the boards are always set to 'Custom'.  If I open the options window, and change the size, it doesn't resize my artboard.  I've tried this on other machines with the same files, and it works perfectly.  I've reinstalled Illustrator, and this did not resolve the problem.  What can I do?

Hank,
In some cases, the Cmd+Option+Shift is insufficient. You may try to  Move the folder.
If something like this is wrong and you reinstall, you should use the Cleaner Tool, which removes everything (the preferences are not removed by a mere reinstallation):
http://www.adobe.com/support/contact/cs5clean.html
So this is another possible solution, hopefully.
Edit: Just to make sure: It is either Ctrl+Alt+Shift (Win) or Cmd+Option+Shift (Mac).

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