Articulate SCORM 1.2 content hangs when launched in Oracle OLM 12.1.3 RUP4

Question

Hi Folks,
Using Oracle Learning Management (OLM) version 12.1.3. I have successfully uploaded the content zip having previously replaced 5.xsd's with the Oracle specific ones. The content uploads without error as expected.
Tracking type is set to SCORM 1.2 in OLM (CMI is not a listed option in this version). I've also uploaded the SCORM adapter and validated that this is working correctly. I have also uploaded, launched and successfully played the Oracle SCORM test object to verify and all checks out ok.
I have an issue where content begins to launch in the OLM course player and then hangs indefinitely. Status bar get to about 25% and stops.
The content is published to LMS > SCORM 1.2 in Articulate presenter. This is not unique to one piece of content we have created using Articulate (I've tested 3 and they all behave the same).
I'm assuming that this points to the issues being content specific but I've not ruled-out that it may be some relating to JAVA or specific to the clients IT Infrastructure.
Any advice and guidance would be much appreciated.
Thanks and regards

Answer 1

Hey Scott, good to hear from you.
Ever the Guru I see, hope life is treating you well at Seertech.
Articulate is version 9 and it's Presenter, the clients pc's have Flash version 10,1,102,64 installed. On that basis do you reckon the Flash updater is worth a go?
Also not sure if it's relevant but on the Flash Player angle, the same content published in AICC in presenter plays fine.
This is the log from the JAVA Console;
Java Plug-in 1.6.0_07
Using JRE version 1.6.0_07 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\155842
Oracle eLMS SCORM Applet 115.20
Message logging enabled.
LMS helper class: oracle.apps.ota.lms.LMSJava2Helper
Message logging enabled.
*** LMSInitialize("") [Mon Mar 19 11:44:39 GMT 2012]
LMS_URL found in query string.
LMS_URL set to: https://appstwdev9.oracleoutsourcing.com:443/OA_HTML/OA.jsp?page=/oracle/apps/ota/player/webui/PlayerLmsApiRN&addBreadCrumb=S&OALAF=oaText&scorm_attempt=1332157454357&transactionid=1968967268&oapc=7&oas=S1-zYadTlladKlDWMTuhHg..
Applet codebase: http://ovd-na1-02.internal.xxxxxxxxxxxx.com/contentstorage/adapter/Adapter/
Request:
action=GetAttemptState
End of Request
Reply:
error=0
initialized=false
error_text=
autoCommit=false
finished=false
End of Reply
Request:
action=Initialize
End of Request
Reply:
error_text=
error=0
End of Reply
Returned: "true"
*** LMSGetValue("cmi.core.lesson_mode") [Mon Mar 19 11:44:41 GMT 2012]
Request:
action=GetParam
End of Request
Reply:
error_text=
cmi.core.lesson_status=incomplete
cmi.core.total_time=06:36:06
cmi.suspend_data=||undefined
cmi.core.student_id=155842
cmi.core.credit=no-credit
cmi.core.student_name=Granger, Luther
cmi.core.entry=resume
error=0
cmi.core.exit=
cmi.core.session_time=00:00:00
oracle.apps.ota.private.rebuildOutline=false
cmi.core.lesson_mode=normal
End of Reply
Returned: "normal"
*** LMSGetLastError() [Mon Mar 19 11:44:41 GMT 2012]
Returned: "0"
*** LMSGetValue("cmi.core.lesson_mode") [Mon Mar 19 11:44:41 GMT 2012]
Returned: "normal"
*** LMSGetLastError() [Mon Mar 19 11:44:41 GMT 2012]
Returned: "0"
*** LMSGetValue("cmi.core.lesson_status") [Mon Mar 19 11:44:41 GMT 2012]
Returned: "incomplete"
*** LMSGetLastError() [Mon Mar 19 11:44:41 GMT 2012]
Returned: "0"
*** LMSSetValue("cmi.core.exit", "suspend") [Mon Mar 19 11:44:41 GMT 2012]
Returned: "true"
*** LMSSetValue("cmi.core.lesson_status", "incomplete") [Mon Mar 19 11:44:42 GMT 2012]
Returned: "true"
*** LMSGetValue("cmi.suspend_data") [Mon Mar 19 11:44:42 GMT 2012]
Returned: "||undefined"
*** LMSGetLastError() [Mon Mar 19 11:44:42 GMT 2012]
Returned: "0"
*** LMSGetValue("cmi.core.lesson_status") [Mon Mar 19 11:44:42 GMT 2012]
Returned: "incomplete"
*** LMSGetLastError() [Mon Mar 19 11:44:42 GMT 2012]
Returned: "0"
*** LMSSetValue("cmi.suspend_data", "||undefined") [Mon Mar 19 11:44:47 GMT 2012]
Returned: "true"
*** LMSSetValue("cmi.core.session_time", "0000:00:05.23") [Mon Mar 19 11:44:47 GMT 2012]
Returned: "true"
*** LMSCommit("") [Mon Mar 19 11:44:47 GMT 2012]
Request:
cmi.core.exit=suspend
action=PutParam
cmi.core.session_time=0000%3A00%3A05.23
End of Request
Reply:
error_text=
error=0
End of Reply
Returned: "true"
I appreciate you taking time out to reply.
Cheers
Luther