Ask the Expert Sample Application

Is there a trigger/procedure or functionality that updates the Oracle Text index?
for example " CTX_DDL.SYNC_INDEX('ate_search_idx', '2M'); "
Shouldn't this snippet be run intermittently or whenever a question is published so the search utility on the main works?
I edited this trigger (changes in Bold)
create or replace TRIGGER "ATE".ATE_AIUD_SUBMTD_QUESTIONS AFTER
INSERT
OR UPDATE
OR DELETE ON "ATE"."ATE_SUBMITTED_QUESTIONS" REFERENCING OLD AS OLD NEW AS NEW FOR EACH ROW begin
if ate_api.g_updating_status_ts = FALSE then
if ( inserting or updating ) then
update ate_posting_cnts set cnt = cnt+1 where code = :new.status;
end if;
if ( updating or deleting ) then
update ate_posting_cnts set cnt = cnt-1 where code = :old.status;
end if;
end if;
CTX_DDL.SYNC_INDEX('ate_search_idx', '2M');
end;
Hopefully this is the right thing to do, if not can someone guide me in the right direction, since I am not overly familiar with Oracle Text.
Regards
Message was edited by:
mjscan
Message was edited by:
mjscan

Are there any 'supported' updates or work-arounds that will enable the search utilty to work?
Thanks

Similar Messages

  • Ask The Expert packaged application

    I've taken the contents of page 290 and added to a region in another application - I want to be able to upload files in the same way as the ATE app. using the 'link' idea. I have religiously copied pages 290, 291 & 292 mapping the pages in my application to reflect the ATE application.
    Unfortunately, when I try to select the file to download (ATE page 290) the link doesn't work - I get the 'page cannot be found'.....The files uploaded through ATE are underlined but mine are not
    Can anyone shed some light as to what I'm doing wrong ?

    If you put the application on apex.oracle.com we could see it and perhaps spot the trouble. Also, anytime you get a page not found error, check the Apache error log for clues.
    Scott

  • Ask the Expert: Configuration and Troubleshooting the Cisco Application Control Engine (ACE) load balancer

    With Ajay Kumar and Telmo Pereira 
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about configuration and troubleshooting the Cisco Application Control Engine (ACE) load balancer with Cisco expert Ajay Kumar and Telmo Pereira. The Cisco ACE Application Control Engine Module for Cisco Catalyst 6500 Series Switches and Cisco 7600 Series Routers is a next-generation load-balancing and application-delivery solution. A member of the Cisco family of Data Center 3.0 solutions, the module: Helps ensure business continuity by increasing application availability Improves business productivity by accelerating application and server performance Reduces data center power, space, and cooling needs through a virtualized architecture Helps lower operational costs associated with application provisioning and scaling
    Ajay Kumar  is a customer support engineer in the Cisco Technical Assistance Center in Brussels, covering content delivery network technologies including Cisco Application Control Engine, Cisco Wide Area Application Services, Cisco Content Switching Module, Cisco Content Services Switches, and others. He has been with Cisco for more than four years, working with major customers to help resolve their issues related to content products. He holds DCASI and VCP certifications. 
    Telmo Pereira is a customer support engineer in the Cisco Technical Assistance Center in Brussels, where he covers all Cisco content delivery network technologies including Cisco Application Control Engine (ACE), Cisco Wide Area Application Services (WAAS), and Digital Media Suite. He has worked with multiple customers around the globe, helping them solve interesting and often highly complex issues. Pereira has worked in the networking field for more than 7 years. He holds a computer science degree as well as multiple certifications including CCNP, DCASI, DCUCI, and VCP
    Remember to use the rating system to let Ajay know if you have received an adequate response.
    Ajay and Telmo might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Data Center sub-community discussion forum Application Networking shortly after the event.
    This event lasts through July 26, 2013. Visit this forum often to view responses to your questions and the questions of other community members.

    Hello Krzysztof,
    Another set of good/interesting questions posted. Thanks! 
    I will try to clarify your doubts.
    In the output below both resources (proxy-connections and ssl-connections rate) are configured with a min percentage of resources (column Min), while 'Max' is set to equal to the min.
    ACE/Context# show resource usage
                                                         Allocation
            Resource         Current       Peak        Min        Max       Denied
    -- outputs omitted for brevity --
      proxy-connections             0      16358      16358      16358      17872
      ssl-connections rate          0        626        626        626      23204
    Most columns are self explanatory, 'Current' is current usage, 'Peak' is the maximum value reached, and the most important counter to monitor 'Denied' represents the amount of packets denied/dropped due to exceeding the configured limits.
    On the resources themselves, Proxy-connections is simply the amount of proxied connections, in other words all connections handled at layer 7 (SSL connections are proxied, as are any connections with layer 7 load balance policies, or inspection).
    So in this particular case for the proxy-connections we see that Peak is equal to the Max allocated, and as we have denies we can conclude that you have surpassed the limits for this resource. We see there were 17872 connections dropped due to that.
    ssl-connections rate should be read in the same manner, however all values for this resource are in bytes/s, except for Denied counter, that is simply the amount of packets that were dropped due to exceeding this resource. 
    For your particular tests you have allocated a min percentage and set max equal to min, this way you make sure that this context will not use any other additional resources.
    If you had set the max to unlimited during resource allocation, ACE would be allowed to use additional resources on top of those guaranteed, if those resources were available.
    This might sound a great idea, but resource planning on ACE should be done carefully to avoid any sort of oversubscription, specially if you have business critical contexts.
    We have a good reference for ACE resource planning that contains also description of all resources (this will help to understand the output better):
    http://www.cisco.com/en/US/docs/interfaces_modules/services_modules/ace/v3.00_A2/configuration/virtualization/guide/config.html#wp1008224
    1) When a resource is utilized to its maximum limit, the ACE denies additional requests made by any context for that resource. In other words, the action is to Drop. ACE  should in theory silently drop (No RST is sent back to the client). So unless we changed something on the code, this is what you should see.
    To give more context, seeing resets with SSL connections is not necessarily synonym of drops. As it is usual to see them during normal transactions.
    For instance Microsoft servers are usually ungracefully terminating SSL connections with RESET. Also when there is renegotiation during an SSL transaction you may see RESETS, but this will pass unnoticed for end users. 
    2)  ACE will simply drop/ignore new connections when we reach the maximum amount of proxied connections for that context. Exisiting connections will continue there.
    As ACE doesn't respond back, client would simply retransmit, and if he is lucky maybe in the next attempt he will be able to establish the connection.
    To overcome the denies, you will definitely have to increase the resource allocation. This of course, assuming you are not reaching any physical limit of the box.
    As mentioned setting max as unlimited might work for you, assuming there are a lot of unused resources on the box.
    3)  If a new connection comes in with a sticky value, that matches the sticky entry of a real server, which is already in MAXCONNS state, then both the ACE module/appliance should reject the connection and that sticky entry would be removed.
    The client would at that point reestablish a new connection and ACE would associate a new sticky entry with the flow for a new RSERVER after the loadbalancing decision.
    I hope this makes things clearer! Uff...
    Regards,
    Telmo

  • Packaged application "Ask the expert" published !!!

    For who's interested: the Ask the expert application is published.
    Apex-guys: thanks !
    Leo

    Andrej,
    This is described in the readme that comes with the application.
    By default, the username of the developer who installed the application is the only one added to the administrator list (so if scott/tiger was the APEX developer who installed Ask the Expert, log into the application with scott/tiger to act as "The Expert"). Once logged in, you can add more users to the admin list.
    - Marco

  • How to manage the ATE_SEARCH_IDX-index in Ask the expert-application?

    I'm currently looking at the Ask the expert(=Tom Kyte) application and I cannot figure out how to manage the Oracle Text-index "ATE_SEARCH_IDX" ON "ATE_SUBMITTED_QUESTIONS" ("ANSWER")
    INDEXTYPE IS "CTXSYS"."CONTEXT".
    In the Readme-file can be read:
    "To customize search functionality, view the Oracle Text Index installation
    script. You can change the interval that the index is synched and change
    the fields that are used in the search."
    I don't see the Oracle Text Index installation-script.
    Can anyone give me the contents of the script or come up with an alternative?
    Thanks,
    Jan Willem

    Thank you, Marco. I found it.
    Still, the reason why I was looking for it was the fact that I asked myself a question, answered it and then tried to Search for it. I couldn't find my own question (and answer).
    The only way I found to make it work was to manually rebuild the index on the answer-column in ATE_SUBMITTED_QUESTIONS. But I'm sure there's another way, because these are not the kind of things you'd like a customer (or myself) to do on a regular basis.
    Can you give me another way to synchronize this index preferably managed from inside the database?

  • ORA-06502 - Error when running "Ask The Expert 0.9"

    Hi ,
    I successfully installed "Ask the Expert" package with Apex 3.0 on Oracle 10g Database 10.2.0.1.0. No error ocurred during the import in my Apex environment.
    Besides that, i'm having problems when i tried to run the "Aks the Expert". It always shows the following message errors:
    ORA-06502: PL/SQL: numeric or value error: character string buffer too small
    Error Unable to write activity log.
    I think it was a problem with APEX instalation, but i could run the Sample Application of Apex without any problem.
    I opened an SR in Metalink, but to my surprise, the analist of support don't know what's wrong with the demo "Ask de Expert".
    The debug function of the application show the following commands before the error ocurrs:
    0.01:
    0.01: S H O W: application="103" page="1" workspace="" request="" session="6648566035252817"
    0.01: Language derived from: FLOW_PRIMARY_LANGUAGE, current browser language: en-us
    0.01: alter session set nls_language="AMERICAN"
    0.01: alter session set nls_territory="AMERICA"
    0.01: NLS: CSV charset=WE8MSWIN1252
    0.01: ...NLS: Set Decimal separator="."
    0.01: ...NLS: Set NLS Group separator=","
    0.02: ...NLS: Set date format="DD-MON-RR"
    0.02: ...Setting session time_zone to -03:00
    0.02: NLS: Language=en-us
    0.02: Application 103, Authentication: CUSTOM2, Page Template: 667896385843019243
    0.02: ...Determine if user "N3COUTINHO" workspace "951808960237899" can develop application "103" in workspace "951808960237899"
    0.02: ...ok to reuse builder session for user:nobody
    0.03: ...Application session: 6648566035252817, user=nobody
    0.03: ...Determine if user "N3COUTINHO" workspace "951808960237899" can develop application "103" in workspace "951808960237899"
    0.03: Session: Fetch session header information
    0.03: ...Metadata: Fetch page attributes for application 103, page 1
    0.03: Fetch session state from database
    0.03: Branch point: BEFORE_HEADER
    0.03: Fetch application meta data
    0.04: Computation point: BEFORE_HEADER
    0.04: ...Perform computation of item: P1_CLEAN_CRITERIA, type=FUNCTION_BODY
    0.04: ...Performing function body computation
    0.06: ...Session State: Save "P1_CLEAN_CRITERIA" - saving same value: ""
    0.06: Processing point: BEFORE_HEADER
    0.06: ...Process "Read and Write Activity Cookie": PLSQL (BEFORE_HEADER) declare l_cookie_id number; begin owa_util.mime_header('text/html', FALSE); -- ate_api.read_activity_cookie; l_cookie_id := ate_api.fetch_activity_cookie_val( 'COOKIE_ID' ); -- if l_cookie_id is null then l_cookie_id :=
    Content-type: text/html; charset=ISO-8859-1 Set-Cookie: activity_ask_expert=1|2400346189796; expires=Wed, 01-Jan-2020 08:00:00 GMT; path=/;
    0.06: Encountered unhandled exception in process type PLSQL
    0.06: Show ERROR page...
    0.06: Performing rollback...
    Please, could any one help me to solve this problem ? Metalink couldn't help me diagnosing what's wrong.
    Thanks,
    Sergio Coutinho

    Hi,
    I don´t know if it help the analisis, but i collect some informations about my environment:
    1) HTML DB version
    3.0.1
    2) Database version
    Oracle Database 10g Enterprise Edition Release 10.2.0.1.0 - 64bit Production
    With the Partitioning, OLAP and Data Mining options
    3) Database server operating system (as well, if 32-bit or 64-bit)
    Solaris 5.9 - 64 bits
    4) Database Parameters:
    PARAMETER VALUE
    NLS_CALENDAR GREGORIAN
    NLS_CHARACTERSET WE8ISO8859P1
    NLS_COMP BINARY
    NLS_CURRENCY $
    NLS_DATE_FORMAT DD-MON-RR
    NLS_DATE_LANGUAGE AMERICAN
    NLS_DUAL_CURRENCY $
    NLS_ISO_CURRENCY AMERICA
    NLS_LANGUAGE AMERICAN
    NLS_LENGTH_SEMANTICS BYTE
    NLS_NCHAR_CHARACTERSET AL16UTF16
    NLS_NCHAR_CONV_EXCP FALSE
    NLS_NUMERIC_CHARACTERS .,
    NLS_RDBMS_VERSION 10.2.0.1.0
    NLS_SORT BINARY
    NLS_TERRITORY AMERICA
    NLS_TIMESTAMP_FORMAT DD-MON-RR HH.MI.SSXFF AM
    NLS_TIMESTAMP_TZ_FORMAT DD-MON-RR HH.MI.SSXFF AM TZR
    NLS_TIME_FORMAT HH.MI.SSXFF AM
    NLS_TIME_TZ_FORMAT HH.MI.SSXFF AM TZR
    Could it explain why ASK THE EXPERT is running on hosted apex site and it´s
    generating error when running in my environment?
    Thanks for the help !
    Sergio

  • Do we have a package App like " Ask the expert" updated for Apex 4.2?

    I;m looking for a sample application like " Ask the expert" which was there in OBE some time back. The old package imported into apex 4.2 but the text search etc is not working for any new questions asked etc hence wanted to know if an upgraded version is available or why some function would not work?
    is text search/intermedia search disabled in Apex 4.2?

    They got rid of all of the packaged applications several months ago. For a while they said they'd bring the popular ones back. Then they changed their mind and said the packaged apps would become part of a cloud service somehow. Don't know where it stands right now, I stopped checking.
    The given reason why the apps were removed is because they did not match the new best-practices Apex security standards. I know that the 4.1 upgrade broke a bunch of my pages because of the new session state restrictions. Possibly this is what broke Ask The Expert. I've never used it, so couldn't make an educated guess.

  • Ask the Expert: Single-Site and Multisite FlexPod Infrastructure

    With Haseeb Niazi and Chris O'Brien 
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Single-Site and Multisite FlexPod Infrastructure with experts Haseeb Niazi and Chris O'Brien.
    This is a continuation of the live webcast.
    FlexPod is a predesigned and prevalidated base data center configuration built on Cisco Unified Computing System, Cisco Nexus data center switches, NetApp FAS storage components, and a number of software infrastructure options supporting a range of IT initiatives. FlexPod is the result of deep technology collaboration between Cisco and NetApp, leading to the creation of an integrated, tested, and validated data center platform that has been thoroughly documented in a best practices design guide. In many cases, the availability of Cisco Validated Design guides has reduced the time to deployment of mission-critical applications by 30 percent.
    The FlexPod portfolio includes a number of validated design options that can be deployed in a single site to support both physical and virtual workloads or across metro sites for supporting high availability and disaster avoidance. This session covers various design options available to customers and partners, including the latest MetroCluster FlexPod design to support a VMware Metro Storage Cluster (vMSC) configuration.
    Haseeb Niazi is a technical marketing engineer in the Data Center Group specializing in security and data center technologies. His areas of expertise also include VPN and security, the Cisco Nexus product line, and FlexPod. Prior to joining the Data Center Group, he worked as a technical leader in the Solution Development Unit and as a solutions architect in Advanced Services. Haseeb holds a master of science degree in computer engineering from the University of Southern California. He’s CCIE certified (number 7848) and has 14 years of industry experience.   
    Chris O'Brien is a technical marketing manager with Cisco’s Computing Systems Product Group.  He is currently focused on developing infrastructure best practices and solutions that are designed, tested, and documented to facilitate and improve customer deployments. Previously, O'Brien was an application developer and has worked in the IT industry for more than 20 years.
    Remember to use the rating system to let Haseeb and Chris know if you have received an adequate response. 
    Because of the volume expected during this event, Haseeb and Chris might not be able to answer every question. Remember that you can continue the conversation in the Data Center community, subcommunity Unified Computing shortly after the event. This event lasts through September 27, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.
    Webcast related links:
    Single-Site and Multisite FlexPod Infrastructure - Slides from live webcast
    Single-Site and Multisite FlexPod Infrastructure: FAQ from live webcast
    Single-Site and Multisite FlexPod Infrastructure - Video from live webcast

    I would suggest you read this white paper which details the pros and cons of direct connect storage. 
    http://www.cisco.com/en/US/partner/prod/collateral/ps10265/ps10276/whitepaper_c11-702584.html   This paper captures all the major design points for Ethernet and FC  protocols.
    I would only add that in FlexPod we are trying to create a highly  available solution and "flexible" solution; Nexus switching helps us  deliver on both with vPC and unified ports.
    NPV equats  to end-host mode which allows the system to present all of the servers  as N ports to the external fabric.  In this mode, the vHBAs are pinned  to the egress interfaces of the fabric interconnects.  This pinning  removes the potential of loops in the SAN fabric.  Host based multipathing of the  vHBAs account for potential uplink failures.  The NPV mode (end-host  mode) simplifies the attachment of UCS into the SAN fabric and that is  why it is in NPV mode by default.
    So for your last question, I will have to put my  Product Manager hat on so bear with me.   First off there is no drawback  to enabling the NPIV feature (none that I am aware of) the Nexus 5000  platform simply offers you a choice to design and support multiple FC  initiators (N-Ports) per F-Port via NPIV.  This allows for the  integration of the FI end-host mode described above.  I  imagine being a  unfied access layer switch, the Nexus team enabled standard Fibre  Channel switching capability and features first.  The implementatin of  NPIV is a customer choice based on their specific access layer  requirements.
    /Chris

  • Ask the Expert: Plan, Design, and Implement Mobile Remote Access, the Cisco Collaboration Edge Architecture

    Welcome to the Cisco® Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about planning, designing, and implementing mobile remote access (Cisco Collaboration Edge Architecture) with Cisco subject matter experts Aashish Jolly and Abhijit Anand.
    Cisco Collaboration Edge Architecture is an architecture that provides VPN-less access of Cisco Unified Communications resources to Cisco Jabber® users. This discussion is dedicated to addressing questions about design best practices while implementing mobile remote access.
    For more information, refer to the Unified Communications Mobile and Remote Access via Cisco VCS deployment guide. 
    Aashish Jolly is a network consulting engineer who is currently serving as the Cisco Unified Communications consultant for the ExxonMobil Global account. Earlier at Cisco, he was part of the Cisco Technical Assistance Center (TAC), where he helped Cisco partners with installation, configuring, and troubleshooting Cisco Unified Communications products such as Cisco Unified Communications Manager and Manager Express, Cisco Unity® solutions, Cisco Unified Border Element, voice gateways and gatekeepers, and more. He has been associated with Cisco Unified Communications for more than seven years. He holds a bachelor of technology degree as well as Cisco CCIE® Voice (#18500), CCNP® Voice, and CCNA® certifications and VMware VCP5 and Red Hat RHCE certifications.
    Abhijit Singh Anand is a network consulting engineer with the Cisco Advanced Services field delivery team in New Delhi. His current role involves designing, implementing, and optimizing large-scale collaboration solutions for enterprise and defense customers. He has also been an engineer at the Cisco TAC. Having worked on multiple technologies including wireless and LAN switching, he has been associated with Cisco Unified Communications technologies since 2006. He holds a master’s degree in computer applications and multiple certifications, including CCIE Voice (#19590), RHCE, and CWSP and CWNP.
    Remember to use the rating system to let Aashish and Abhijit know if you have received an adequate response. 
    Because of the volume expected during this event, our experts might not be able to answer every question. Remember that you can continue the conversation on the Cisco Support Community Collaboration, Voice and Video page, in the Jabber Clients subcommunity, shortly after the event. This event lasts through June 20, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

    Hi Marcelo,
       Yes, there are some requirements for certificates in Expressway.
    Expressway Core (Exp-C)
    - Can be signed by either External or Internal CA
    - Better to use a cluster name even if you start with 1 peer in Exp-C cluster. In the future, if more peers are added, changes would be minimal.
    - Better to use FQDN of cluster as CN of certificate, this way the traversal zone configuration on Expressway-E won't require any change even if new peers are added to Exp-C cluster.
    - If CUCM is mixed mode, include security profile names (in FQDN format) as Subject Alternate Names
    - The Chat Node Aliases that are configured on the IM and Presence servers. They will be required only for Unified Communications XMPP federation deployments that intend to use both TLS and group chat. (Note that Unified Communications XMPP federation will be supported in a future Expressway release). The Expressway-C automatically includes the chat node aliases in the CSR, providing it has discovered a set of IM&P servers.
    - For TLS b/w CUCM, IM-P & Exp-C
      + If using self-signed certificates on CUCM, IM/P. Load Cisco Tomcat, cup, cup-xmpp certificates from IM-P on Exp-C. Load callmanager, Cisco Tomcat certificates from CUCM on Exp-C.
      + If using Internal CA signed certificates on CUCM, IM/P. Load Root CA certificates on Exp-C.
      + Load CA certificate under tomcat-trust, cup-trust, cup-xmpp-trust on IM-P.
      + Load CA certificate under tomcat-trust, callmanager-trust on CUCM.
    Expressway Edge (Exp-E)
    - Signed by External CA
    - Configured Unified Communications domain as Subject Alternate Name
    - If using a cluster, select FQDN of this peer as CN and FQDN of Cluster + this peer as Subject Alternate Name.
    - If XMPP federation is being deployed, enter the same Chat Node Aliases as entered in Exp-C.
    For more details, please refer to the Certificate Creation Guide for Cisco Expressway x8.1.1
    http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-1/Cisco-Expressway-Certificate-Creation-and-Use-Deployment-Guide-X8-1.pdf
    - Aashish

  • Ask the Expert: Overview of Cisco Prime Service Catalog and Process Orchestrator Solutions

    Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the Cisco Prime Service Catalog and Process Orchestrator solutions.
    Cisco expert Jason Davis will discuss Cisco’s network management products offered under the Cisco Prime framework. If you have questions about Cisco Prime infrastructure or data center automation with our Cisco Prime Service Catalog and Process Orchestrator solutions, join us on the Cisco Support Community.
    Jason Davis is a distinguished services engineer in the Intelligent Infrastructure Practice team of Cisco Advanced Services. His role is to provide strategic and tactical consulting for hundreds of Advanced Services customers, lead service innovation, and assess new services and technologies. Jason's primary expertise areas are in network management systems, intelligent automation, virtualization, data center operations, software-defined networking, and network programmability.
    Based out of the Research Triangle Park (RTP) campus, Jason is also responsible for administering the Research Triangle Park Network Management Lab, Cisco's largest network management lab.
    Since joining Cisco in 1998, Jason has been a frequent speaker at Cisco's Networkers and CiscoLive conferences in the United States and Europe. In the past five years he has also been involved in the conference network setup and monitoring. He is a much sought-after resource by the field sales teams to assist with presales solutions and executive briefings. He has provided strategic and tactical network management consulting for several hundred customers.
    Jason is a subject matter expert with the following products and features:
    Cisco Prime LAN management solution
    Cisco Prime infrastructure
    CiscoSecure ACS
    Cisco Prime Network Registrar
    Cisco Process Orchestrator
    Cisco Prime Service Catalog
    Cisco IP SLA
    Embedded Event Manager
    SNMPv3
    onePK and OpenFlow
    Cisco UCS
    Device instrumentation
    VMware ESX, ESXi, and vCenter
    ITIL
    Jason received his bachelor of science degree in electrical engineering from the University of Miami (FL). He has been married for 20 years and has 4 children. His interests include providing audiovisual technical support for churches and conference venues, camping and biking with his family, remote-control helicopter piloting, paintball, and recreational shooting.
    Remember to use the rating system to let Jason know if you have received an adequate response.
    Because of the volume expected during this event, Jason might not be able to answer every question. Remember that you can continue the conversation in Data Center > Intelligent Automation under the subcommunity Cisco Prime Service Catalog shortly after the event. This event lasts through September 12, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

    Hello Jason,
    Thank you very much for welcoming me to your expert discussion :) I feel to be in the right place, at the right time. Thank you also for answering question beyond your scope here, much appreciated. The information received will help me to go further as such I have submitted a 5 start rating for your first reply.
    That sounds promising about the LMS part so yes, I stay tuned and wait patiently.
    Ok, now let’s revert to the actual topic discussed here. Cisco Prime Service Catalog and Process Orchestrator solutions I have briefly read up on this on CCO (where elseJ) and picked out the following quote
    ---- Quote from the Cisco Prime Service Catalog Data Sheet
     Today’s end users want self-service and easy access to IT tools and services.
    Simultaneously, organizations are seeking ways to extend their cloud management
    platforms beyond self-service delivery of virtual machines and infrastructure resources
    while increasing their use of cloud-based solutions to enhance business agility and effectiveness.
    Cisco Prime™ Service Catalog offers tremendous benefits to organizations that want to unify the ways in
    which all types of IT services are ordered and fulfilled, not just infrastructure requests
    ---- un quote ---
    I try to understand what (at high level of course) happens in the back ground when an order is raised and which vendor solution your product can interact with.
    As mentioned in the quoted text, this service catalogue goes beyond the standard infrastructure.
    Let’s say, a user wants to deploy a new email services, or in your example,  extends or create a new web-portal (i.e. for HR to view and manage holiday, staff absence and benefits).
    Your solution will need to interact somehow with the 3rd party vendor application that is capable building such portal I believe.
    Without disclosing to many information, I assume the portal is linked to backend VM,s that spin up requested resources (and more magic of course). Perhaps I am mixing this up with another cisco product where a user can go on the portal and spin up virtual Firewalls, virtual Routers can be provisioned in now time.
    Out if interest; Is this product also known as Mozart? (project code within Cisco?)
    I hope query is ok.
    Best wishes
    Markus

  • Ask the Expert: Hierarchical Network Design, Includes Core, Distribution, and Access

    Welcome to the Cisco® Support Community Ask the Expert conversation.  This is an opportunity to learn and ask questions about hierarchical network design. 
    Recommending a network topology is required for meeting a customer's corporate network design  needs in their business and technical goals and often consists of many interrelated components. The hierarchical design made this easier like "divide and conquer" the job and develop the design in layers.
    Network design experts have developed the hierarchical network design model to help to develop a topology in discrete layers. Each layer can be focused on specific functions, to select the right systems and features for the layer.
    A typical hierarchical topology is
    A core layer of high-end routers and switches that are optimized for availability and performance.
    A distribution layer of routers and switches that implement policies.
    An access layer that connects users via lower-end switches and wireless access points.
    Ahmad Manzoor is a Senior Pre-Sales Engineer at AGCN, Pakistan. He has more than 10 years of experience in first-rate management, commercial and technical skills in the field of data communication and services lifecycle—from solution design through sales pitch, designing RFPs, architecture, and solution—all with the goal toward winning projects (creating win/win situations) of obsolete solutions.  Ahmad also has vast experience in designing end-to-end data centers, from building infrastructure design to data communication and network Infrastructure design. He has worked for several large companies in Pakistan and United Arab Emirates markets; for example, National Engineer, WATEEN Telecom, Emircom, Infotech, Global Solutions, NETS International, Al-Aberah, and AGCN, also known as Getronics, Pakistan.
    Remember to use the rating system to let Ahmad know if he has given you an adequate response. 
    Because of the volume expected during this event, Ahmad might not be able to answer every question. Remember that you can continue the conversation in the  Solutions and Architectures under the sub-community Data Center & Virtualization, shortly after the event. This event lasts through August 15, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

    Dear Leo,
    We are discussing the following without any product line, discussing the concept of hierarchical design, which will help you to take decision which model is better for you Two Layer or Three Layer hierarchical model.  
    Two-Layer Hierarchy
    In many networks, you need only two layers to fulfill all of the layer functions—core and aggregation
    Only one zone exists within the core, and many zones are in the aggregation layer. Examine each of the layer functions to see where it occurs in a two-layer design:
    Traffic forwarding—Ideally, all interzone traffic forwarding occurs in the core. Traffic flows from each zone within the aggregation layer up the hierarchy into the network core and then back down the hierarchy into other aggregation zones.
    Aggregation—Aggregation occurs along the core/aggregation layer border, allowing only interzone traffic to pass between the aggregation and core layers. This also provides an edge for traffic engineering services to be deployed along.
    Routing policy—Routing policy is deployed along the edge of the core and the aggregation layers, generally as routes are advertised from the aggregation layer into the core.
    User attachment—User devices and servers are attached to zones within the aggregation layer. This separation of end devices into the aggregation permits the separation of traffic between traffic through a link and traffic to a link, or device. Typically, it is best not to mix transit and destination traffic in the same area of the network.
    Controlling traffic admittance—Traffic admittance control always occurs where user and server devices are attached to the network, which is in the aggregation layer. You can also place traffic admittance controls at the aggregation points exiting from the aggregation layer into the core of the network, but this is not common.
    You can see, then, how dividing the network into layers enables you to make each layer specialized and to hide information between the layers. For instance, the traffic admittance policy implemented along the edge of the aggregation layer is entirely hidden from the network core.
    You also use the core/aggregation layer edge to hide information about the topology of routing zones from each other, through summarization. Each zone within the aggregation layer should have minimal routing information, possibly just how to make it to the network core through a default route, and no information about the topology of the network core. At the same time, the zones within the aggregation layer should summarize their reachability information into as few routing advertisements as possible at their edge with the core and hide their topology information from the network core.
    Three-Layer Hierarchy
    A three-layer hierarchy divides these same responsibilities through zones in three vertical network layers,
    Traffic Forwarding—As with a two-layer hierarchy, all interzone traffic within a three- layer hierarchy should flow up the hierarchy, through the layers, and back down the hierarchy.
    Aggregation—A three-layer hierarchy has two aggregation points:
    At the edge of the access layer going into the distribution layer
    At the edge of the distribution layer going into the core
    At the edge of the access layer, you aggregate traffic in two places: within each access zone and flowing into the distribution layer. In the same way, you aggregate interzone traffic at the distribution layer and traffic leaving the distribution layer toward the network core. The distribution layer and core are ideal places to deploy traffic engineering within a network.
    Routing policy—The routing policy is deployed within the distribution layer in a three- layer design and along the distribution/core edge. You can also deploy routing policies along the access/distribution edge, particularly route and topology summarization, to hide information from other zones that are attached to the same distribution layer zone.
    User attachment—User devices and servers are attached to zones within the access layer. This separation of end devices into the access layer permits the separation of traffic between traffic through a link and traffic to a link, or device. Typically, you do not want to mix transit and destination traffic in the same area of the network.
    Controlling traffic admittance—Traffic admittance control always occurs where user and server devices are attached to the network, which is in the access layer. You can also place traffic admittance controls at the aggregation points along the aggregation/core edge.
    As you can see, the concepts that are applied to two- and three-layer designs are similar, but you have more application points in a three-layer design.
    Now the confusion takes place in our minds where do we use Two Layer and where the Three layer hierarchical model.
    Now we are discussing that How Many Layers to Use in Network Design?
    Which network design is better: two layers or three layers? As with almost all things in network design, it all depends. Examine some of the following factors involved in deciding whether to build a two- or three-layer network:
    Network geography—Networks that cover a smaller geographic space, such as a single campus or a small number of interconnected campuses, tend to work well as two-layer designs. Networks spanning large geographic areas, such as a country, continent, or even the entire globe, often work better as three layer designs.
    Network topology depth—Networks with a compressed, or flattened, topology tend to work better as two-layer hierarchies. For instance, service provider networks cover large geographic areas, but reducing number of hops through the network is critical in providing the services they sell; therefore, they are often built on a two-layer design. Networks with substantial depth in their topologies, however, tend to work better as three-layer designs.
    Network topology design—Highly meshed networks, with many requirements for interzone traffic flows, tend to work better as two-layer designs. Simplifying the hierarchy to two levels tends to focus the design elements into meshier zones. Networks that focus traffic flows on well-placed distributed resources, or centralized resources, such as a network with a large number of remote sites connecting to a number of centralized Data Centers, tend to work better as three-layer designs.
    Policy implementation—If policies of a network tend to focus on traffic engineering, two-layer designs tend to work better. Networks that attempt to limit access to resources attached to the network and other types of policies tend to work better as three-layer designs.
    Again, however, these are simple rules of thumb. No definitive way exists to decide whether a network should have two or three layers. Likewise, you cannot point to a single factor and say, “Because of this, the network we are working on should have three layers instead of two.”
    I hope that this helps you to understand the purposes of Two Layer & Three layer Hierarchical Model.
    Best regards,
    Ahmad Manzoor

  • Ask the Experts: IOS-XR Fundamentals and Architecture

    Welcome to the Cisco Support Community Ask the Expert conversation. 
    Learn and ask questions about IOS-XR Fundamentals and Architecture.
    November 18, 2014 through November 28, 2014.
    Cisco IOS XR Software is a modular and fully distributed network operating system for service provider networks. Cisco IOS XR creates a highly available, highly secure routing platform.
    It distributes processes across the control, data, and management planes with their own access controls and delivers routing-system scalability, service isolation, and manageability.
    This is a Q&A extension of the Live expert Webcast.
    Cisco subject matter experts Sudeep, Raj, and Sudhir, will focus on IOS-XR fundamentals.
    Including:-
    High-Level Overview of Cisco IOS XR
    Cisco IOS XR Infrastructure
    Configuration Management
    Cisco IOS XR Monitoring and Operations
    Cisco IOS XR Security
    Introduction to different IOS-XR platforms
    Sudeep Valengattil is a customer support engineer in High-Touch Technical Services at Cisco specializing in service provider technologies and platforms. Sudeep has got experience on XR platform like ASR9000, CRS, NCS and GSR. Sudeep has more than 9 years of experience in the IT industry and holds CCIE certification (36098) in Service provider.
    Sudhir Kumar is a customer support engineer in High-Touch Technical Services at Cisco specializing in service provider technologies and platforms. His areas of expertise include Cisco CRS, ASR 9K and Cisco XR 12000 Series Routers. Sudhir has more than 10 years of experience in the IT industry and holds CCIE certification (35219) in Service provider and Routing and switching.
    Raj Pathak is a customer support engineer in High-Touch Technical Services at Cisco specializing in service provider technologies and platforms. He serves as a support engineer for technical issues supporting Cisco IOS XR Software customers on Cisco CRS and Cisco XR 12000 Series Routers. Raj has more than 8 years of experience in the IT industry and holds CCIE certification (38760) in routing and switching.
    For more information about this topic, visit the Expert Corner > Knowledge Sharing
    Remember to use the rating system to let the experts know if you have received an adequate response.

    Hi Charles,
    To answer your question,
    LPTS would be acting only on packet/traffic which is ingressing the router and destined for the router itself (for-us packets).  It provides an internal forwarding table to route control/management protocol packets destined to local router to the right application for further processing.  Once we have a packet entering the interface, the network processor would be performing a lookup to determine, if this packet is destined for us.  Based on which, it will forward to LPTS.  For eg, the ICMP packets coming in on an interface with destination IP of router itself, would be processed by LPTS.  It also provides policing function for this traffic transparently.
    Key facts about LPTS
    1. LPTS is an always on feature.  No user configuration needed to enable it.
    2. LPTS is only applicable for traffic entring to the router and destined to the local router. Applies for control-plane and management plane traffic.
    3. Packets originated by router and transit traffic is not processed by LPTS
    4. LPTS polices the incoming traffic based on the pre-defined policer rates.
    Here is an o/p snip to view the LPTS entries.
    RP/0/RP0/CPU0:CRS-C#sh lpts pifib hard police loc 0/0/cpu0
    Tue Nov 25 23:32:10.666 EDT
    Node 0/0/CPU0:
    Burst = 100ms for all flow types
    FlowType Policer Type Cur. Rate Def. Rate Accepted Dropped
    unconfigured-default 100 Static 500 500 0 0
    L2TPv2-fragment 185 Static 700 700 0 0
    Fragment 106 Static 1000 1000 0 0
    OSPF-mc-known 107 Static 20000 20000 44818 0
    OSPF-mc-default 111 Static 5000 5000 11366 0
    Do let us know if you have any further queries.
    Regards,
    Sudeep Valengattil

  • Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

                With Abhiram Kramadhati 
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the upgrade, migration methods, and new features of the latest released Version 10.0 of Cisco Unified Contact Center Express (UCCX) with Cisco expert Abhiram Kramadhati.
    Abhiram will address the following on the latest release of Cisco UCCX Version 10.0:
    Installation
    Upgrade from previous versions - both Linux and Windows   
    Migration from MCS to Cisco UCS environment - Different methods and best practices
    New features - Overview and limitations
    This discussion will center on install and upgrade best practices, changes in hardware support, and migration methods from MCS to Cisco UCS. He can also briefly discuss the new features introduced in 10.0. The discussion focuses the latest versions, but queries about general Cisco UCCX topics can be addressed too if time allows.
    Abhiram Kramadhati is an engineer with the Contact Center Backbone group. He has been working with Cisco UCCX since he joined Cisco. During two years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).
    For more details about this topic, refer to the recently published Tech-Talk Video and Blog.
    Remember to use the rating system to let Abhiram know if you have received an adequate response. 
    Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in the Voice, Video, and Collaboration  community,  sub-community, Contact Center discussion forum shortly after the event. This event lasts through January 31, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

    Hi Anurag,
    Thanks for your questions.
    1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ?
    I assume this is from the tables regarding historical data. The database schema essentially remains the same since UCCX 9.0 had CUIC too and we had a seperate DB Space for CUIC and we still continue with that. The traditional historical tables remain and the replication process remains the same too.
    2:Is there any version change for Linux OS used as VOS,
    The Linux version is Red Hat Linux 5. To be precise:
    [root@uccx10pub /]# cat etc/redhat-release
    Red Hat Enterprise Linux Server release 5.7 (Tikanga)
    3:Is there any API architecture change in UCCX 10 from previous releases ?
    I can answer this more of an overview. The only enhancement in the API side is the introduction of REST API step in the script editor. You can now make REST calls from the script and this ofcourse opens up a whole new world of possiblities.
    4:Since from UCCX 10 , we can only use either CAD or Finnesse at one  time, whats the impact of changing this after some time in production,  let say , i used CAD for 2 months and then i decided to move to Finesse,  whats the impact ? or is it a smooth change as switching CUIC and HRC  in previoius release ?
    For the scenario you mentioned, there is absolutely no problem. The point to note is that the Finesse services are activated/deactivated but the CAD desktop services are ALWAYS running. The only condition to keep in mind is that you can use ONLY ONE type of agent desktop at any time.  Also if Finesse is not used and CAD operations are used extensively, it is advisable to shutdown the Finesse service.
    5:Is 3rd Party UCS hardware supported by UCCX 10 instead of using Cisco manufactured UCS , can i use HP hardware for Virtualisation ?
    Yes, it can be used. This is something called as "Third party specs based specification". The most important things seen for compatibility are:
    Inter CPU Model
    It it is on thVMWare Hardware Compatibilty List
    You can get more information about this on the "Can I use this server?" section of UC Virtualized Hardware page:
    http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#.22Can_I_use_this_server.3F.22
    6:Is Host name change supported?
    Yes, the hostname change is supported. The prcocedure is documented in the UCCX 10.0 Administration Guide:
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10.0.pdf (Pg 168)
    Cheers,
    Abhiram Kramadhati

  • Ask the Expert: Cisco Hosted Collaboration Solution

    With Chris Ward
    Welcome to the Cisco Support Community Ask the Expert conversation.This is an opportunity to learn about Cisco's new Hosted Collaboration Solution architecture and deployment with Cisco expert Chris Ward. Chris is a technical marketing engineer working on the Cisco Hosted Collaboration Solution. He previously held an escalation position in the Cisco Technical Assistance Center for the Cisco Unified Communications Manager team, where he worked for more than five years. Ward holds bachelor and master of science degrees in information technology from the Rochester Institute of Technology and also holds CCIE Voice certification.
    Remember to use the rating system to let Chris know if you have received an adequate response. 
    Chris might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Service Provider sub-community discussion forum shortly after the event. This event lasts through April 20 , 2012. Visit this forum often to view responses to your questions and the questions of other community members.

    Hi Tenaro,
    Thank you for your question.
    At current, we do not setup CUCM in a multi-tenant configuration. Each HCS end-customer gets their own unique CUCM cluster, the same goes for Unity Connection and Unified Presence.
    There are a few pieces of software that are unique to HCS
    1) HCM - F - This component is used to automate the upgrades of the UC applications, produce bundle-based billing reports from the configuration domain, and also automatically provision/configure the Service Assurance architecture so as you deploy HCS to end customers, the monitoring of those configurations is automatically done for you.
    2) Prime Central for HCS Assurance - This component is responsible for provides lots of functionality in regards to monitoring the HCS solution. It aggregates data from CUOM, CUSM, DCNM, and vCenter and can display all the events/errors/alarms that those components are reporting. It also has the ability to normalize these errors and forward them to an exisitng alarm management or ticketing system via SNMP traps. It also includes a reatures like fault correlation (root cause analysis) and service impact analysis which allows you to see what services are affected based on the error information that is being reported.
    3) This last item is not really a piece of software, but more an advantage over using UC on UCS as opposed to HCS. Within HCS we allow the over subscription of your UCS resources for some of the smaller OVAs where in UC on UCS you would be required to map a vCPU to an entire core. This allows for much greater denisty. Also, the HCS licensing scheme allows for the SP to pool licenses and transfer between the customers as needed where in UC on UCS, these licenses are bound to customers, once purchased.
    To answer your last question, we sell HCS to service providers and partners. Partners may need to have customers bring their own PSTN connectivity or partner with an SP to provide PSTN access, but either way, partners are just as capable of providing this service.
    Hope that helps. Thanks again Tenaro!

  • Ask the Expert: Introduction to Cisco Adaptive Security Appliance (ASA) version 9.x (Context Aware Security and VPN Features)

    With Namit Agarwal and Rahul Govindan 
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Adaptive Security Appliance (ASA) version 9.x (Context Aware Security and VPN Features) with experts Namit Agarwal and Rahul Govindan.
    This is a continuation of the live webcast.
    Cisco ASA CX (Context-Aware) is a next generation firewall service that serves as an extension to the Cisco Adaptive Security Appliance (ASA) firewall platform. In addition to the proven stateful inspection firewall capabilities, it provides us with next-generation capabilities and a host of additional network-based security controls for end-to-end network intelligence and streamlined security operations.
    Namit Agarwal is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has more than four years of experience in the security domain. His areas of expertise include ASA firewalls, IPS, and ASA content-aware security (ASA CX). He has been involved in various escalation requests from around the world. He holds CCIE certification (number 33795) in security.   
    Rahul Govindan has been an engineer with the Security Technical Assistance Center team in Bangalore for more than three years. He works on security technologies such as VPN; Cisco ASA firewalls; and authentication, authorization, and accounting. His particular expertise is in Secure Sockets Layer VPN and IP security VPN technologies. He holds CCIE certification (number 29948) in security.
    Remember to use the rating system to let Namit and Govindan know if you have received an adequate response. 
    Because of the volume expected during this event, Namit and Govindan might not be able to answer every question. Remember that you can continue the conversation in the Security community, subcommunity VPN shortly after the event. This event lasts through November 1, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.
    Webcast related links:
    Slides from the live webcast
    Video Recording of the live webcast
    Introduction to Cisco Adaptive Security Appliance (ASA) version 9.x (Context Aware Security and VPN Features): FAQ from live webcast

    Hello Namit and Rahul,
    Here are few questions that came in directly during your live webcast hence posting them here so that users can benifit:
    1)      How is ASA CX different from other UTM solutions ?
    2)      How is dynamic application inspection of CX better than other inspection engines  ?
    3)      What features or functionalities on the CX are available by default ?
    4)      what are the different ways we can run or install CX on the ASA platform ?
    5)      What VPN features are supported with multi context ASA in the 9.x release ?
    6)      What are the IPv6 Enhancements in the ASA version 9.x ?
    Request you to please provide your responses to them individually.
    Thanks.

Maybe you are looking for

  • ALV WITH VARIENTS

    hi experts, i have some doubts in  alv grid report. 1.how to create varients for an ALV  report. 2.all the varients of that report should be available as search help( F4 help).

  • Previous Meter reading results

    Hi Experts,                       I need to get previous MR results based on current MR result. Is there any table or function module for the same.  Please provide your valuable inputs. Thanks in advance. Regards, Laxman.P

  • Blurry Bitmaps

    Hi, I'm in the process of exporting a video file (.mts) into a sequence of still images (windows bitmap). I've done it several times before and had no issues whatsoever. However, I am now experiencing problems. When I go through the exact same proces

  • Production priority sales order

    Hi folks, i want to use the priority field in the production order header screen. when i read the help text. i saw that the information can be passed from the sales order for an assembly order. so where shoul i enter a value for this priority field i

  • Get result list in TS2013

    I want to get the TS2013 result list to custom the report in labview vi, but it error at get the property object of "MainSequenceResult->TS", please help me ,thanks Solved! Go to Solution. Attachments: get value.jpg ‏49 KB