Assigning an instance to someone else

Question

Hi All
Assume there are two roles "Employee" and "Manager" and four participants say E1, E2, E3 and M1
E1,E2,E3 have Employee role
M1 has Manager role
Suppose there are two instances I1 and I2 assigned to E1.
Now E1 goes on leave or leaves the company. M1 decides to take those instances from E1's queue and assign them to E2 or E3.
How can we achieve this?
Thanks
Satinder

Answer 1

Hi Satinder,
You're right. My answer was underwhelming (using the Process Administration tool).
Here's an approach to reassigning a batch of instances from one participant. You'll often run into problems reassigning instances because either the Interactive activity where the instance is located does not have its "Assignable" property checked or the supervisor does not have the role assigned. This logic overcomes both of these shortcomings.
1) place this logic inside a Global Interactive activity in a role. This role should only be assigned to people who you want to be able to reassign instances from one participant to another.
2) Add a new participant "AUTOCLIENT" and assign it to the new role
3) Add a new Grab activity called "GrabAutomatic" (see the logic below) and define its property as "From all / To all". If you have a method for the Grab, you won't need the "on ie as Exception" catch block.
4) the "input" statement is just so you can see an example working from this logic. Replace this with your own UI.
Although this reassigns ALL of the instances assigned to a specific participant, you could use the search filter to return a list of instances and then let the supervisor pick which ones should be reassigned.
fromPart as String
toPart as String
bp as BusinessProcess
input "Name of the person to reassign from: " : fromPart,
      "Name of the person to reassign to: " : toPart
    using title = "title",
          buttons = ["Ok", "Cancel"]
    returning selectedButton = selection
do     
    instF as InstanceFilter = InstanceFilter()
    instances as Fuego.Papi.Instance[]
    instanceDescription as String
    connectTo bp
        using url = Fuego.Server.directoryURL,
              user = "AUTOCLIENT",
              password = "P",
              process = "/" + processName
    logMessage "next is prc id"
    create(instF, processService : bp.processService)
     instF.searchScope = SearchScope(participantScope : ParticipantScope.ALL,
          statusScope : StatusScope.ONLY_INPROCESS)
    addAttributeTo(instF, variable : VarDefinition.PARTICIPANT_ID, comparator : IS, value : fromPart)
    instances = getInstancesByFilter(bp, filter : instF)
    logMessage "instances" using severity = DEBUG
    for each inst in instances do
       logMessage "Found it: " + inst.id
       do
       logMessage "Select: " + inst.selected
       if inst.selected then
          logMessage "instance selected"
              unSelect inst
       end
       logMessage "instance selected"
       reasign(inst, participant : toPart)
       logMessage "assigned it to " + toPart
       // Throws exception if activity was not assignable
       on e as Exception
          logMessage "Exception: ->" + e.message
          description as String = String(getVar(inst, var : "PREDEFINE_DESCRIPTION"))
          logMessage "Trying grab for " + description
          // determine where activity was before it was grabbed
          backToActivity as String
          backToActivity = inst.activityId
          do
                grab inst
                     using grabActivity = "GrabAutomatic"
                logMessage "Grabbed Instance Status: " + inst.grabbed
                    using severity = DEBUG
                 do
                    runTask inst using activity = "GrabAutomatic"
                 on ie as Exception
                    // exception that occurs if there is no logic inside Grab
                 end
                 logMessage "Ran Grab " + inst.grabbed
                    using severity = DEBUG
                   route inst
                      using activity = backToActivity
                 logMessage "Routed back"
                     using severity = DEBUG
                  reasign(inst, participant : toPart)
                  logMessage "reassigned it to " + toPart
           on e1 as Exception
              logMessage "Exception w/i exception: " + e.message
              errors as String
              errors = errors + "Instance: " + description + " could not be reassigned\n\n"
              logMessage "Errors: " + errors    
           end
       end
    end
on exit
    disconnectFrom bp
endHope this helps,
Dan