ATG 10 implementation error

Hello Experts
We use ATG 10.1.1 and multisite capability to render international sites such as AU, NZ, HK, EU and UK. Some of these sites respond with HTTP 500 internal server error for about 10-15 minutes every Tuesday. The sites are back up after that and work normally.
We analyzed the server logs, thread dumps and memory utilization during this period. We found resource contentions occurring where one thread goes to TIMED_WAITING (transaction timeout is 600s) mode holding the lock on inventory repository item. The same thread is also holding the lock on the category item to set a transient property on it. All other threads are in BLOCKED state waiting to lock the category item to set a transient property on it.
The reason behind the transient property on category item
We have a requirement to not display gift card in any child categories but only in parent category. So there is a logic to determine if the child category contains gift card as SKU type and to hide it.
We are able to see a droplet reporting "missing inventory for sku and store" corresponding to the international site which goes down. We observed only AU and NZ going down last week. HK is slow but responsive. EU and UK worked normally without any hitch. We saw lot of partial GC happening at this interval (671). Our normal mini GC for the same length of time is only 73. The HEAP also seems to be getting closer to the max every second during this interval.
We also found that the catalog update and inventory update job runs at this time from our CA agent and pushes the update to commerce.
Question
Our code only runs a RQL to read values from inventory repository. If inventory repository is being cache invalidated and loaded with new cache, won't the RQL hit the database directly and proceed with the transaction? Our InventoryRepository cache-mode is distributed. Please see the thread trace below
"http-0.0.0.0-8080-14" daemon prio=10 tid=0x000000004d810000 nid=0x6e87 runnable [0x00000000573ed000]
   java.lang.Thread.State: RUNNABLE
    at atg.adapter.gsa.GSAItem.lookupItemTransactionState(GSAItem.java:2456)
    - locked <0x000000079baef2d0> (a atg.adapter.gsa.GSAItem)
    at atg.adapter.gsa.GSAItem.
getItemTransactionState(GSAItem.java:2337)
    at atg.adapter.gsa.GSAItem.getItemTransactionState(GSAItem.java:2301)
    at atg.adapter.gsa.GSAItemDescriptor.updateItem(GSAItemDescriptor.java:7305)
    at atg.adapter.gsa.ItemTransactionState.updateItemState(ItemTransactionState.java:984)
    at atg.adapter.gsa.GSATransaction.beforeCompletion(GSATransaction.java:452)
    at com.arjuna.ats.internal.jta.resources.arjunacore.SynchronizationImple.beforeCompletion(SynchronizationImple.java:101)
    at com.arjuna.ats.arjuna.coordinator.TwoPhaseCoordinator.beforeCompletion(TwoPhaseCoordinator.java:269)
    - locked <0x00000007a3e79c60> (a java.lang.Object)
    at com.arjuna.ats.arjuna.coordinator.TwoPhaseCoordinator.end(TwoPhaseCoordinator.java:89)
    at com.arjuna.ats.arjuna.AtomicAction.commit(AtomicAction.java:160)
    at com.arjuna.ats.internal.jta.transaction.arjunacore.TransactionImple.commitAndDisassociate(TransactionImple.java:1431)
    at com.arjuna.ats.internal.jta.transaction.arjunacore.BaseTransaction.commit(BaseTransaction.java:137)
    at com.arjuna.ats.jbossatx.BaseTransactionManagerDelegate.commit(BaseTransactionManagerDelegate.java:75)
    at atg.dtm.TransactionManagerWrapper.commit(TransactionManagerWrapper.java:438)
    at atg.adapter.gsa.GSARepository.commitTransaction(GSARepository.java:7036)
    at atg.adapter.gsa.GSAItem.setPropertyValue(GSAItem.java:1577)
    at atg.adapter.gsa.GSAPropertyDescriptor.setPropertyValue(GSAPropertyDescriptor.java:538)
    at atg.repository.RepositoryItemImpl.setPropertyValue(RepositoryItemImpl.java:249)
    at atg.adapter.gsa.GSAItem.setPropertyValue(GSAItem.java:1536)
    at com.llm.intl.repository.CategoryDisplayPropertyDescriptorIntl.checkInventoryStatus(CategoryDisplayPropertyDescriptorIntl.java:32)
"http-0.0.0.0-8080-14" daemon prio=10 tid=0x000000004d810000 nid=0x6e87 in Object.wait() [0x00000000573ee000]
   java.lang.Thread.State: TIMED_WAITING (on object monitor)
    at java.lang.Object.wait(Native Method)
    at atg.repository.query.QueryCache.populateEntry(QueryCache.java:978)
    - locked <0x00000007e9252ab8> (a atg.repository.query.QueryCacheEntry)
    at atg.repository.query.QueryCache.executeCachedQuery(QueryCache.java:635)
    at atg.adapter.gsa.GSAView.executeQuery(GSAView.java:1172)
    at atg.repository.rql.RqlStatement.executeQuery(RqlStatement.java:230)
    at atg.projects.store.inventory.LLMBaseInventoryManager.getInventoryItem(LLMBaseInventoryManager.java:54)
    at atg.projects.store.inventory.LLMBaseInventoryManager.getInventoryInfo(LLMBaseInventoryManager.java:37)
    at atg.projects.store.inventory.LLMInventoryManager.queryAvailabilityStatus(LLMInventoryManager.java:38)
    at com.llm.repository.CategoryDisplayPropertyDescriptor.checkInventoryStatus(CategoryDisplayPropertyDescriptor.java:88)
    at com.llm.repository.CategoryDisplayPropertyDescriptor.isCategoryDisplayable(CategoryDisplayPropertyDescriptor.java:60)
    at com.llm.repository.CategoryDisplayPropertyDescriptor.getPropertyValue(CategoryDisplayPropertyDescriptor.java:47)
    at atg.adapter.gsa.GSAItem.getPropertyValue(GSAItem.java:1453)
    at atg.repository.RepositoryItemImpl.getPropertyValue(RepositoryItemImpl.java:151)
    at atg.repository.nucleus.RepositoryItemPropertyMapper.getPropertyValue(RepositoryItemPropertyMapper.java:151)
    at atg.beans.DynamicBeans.getPropertyValue(DynamicBeans.java:333)
    at atg.servlet.DynamoHttpServletRequest.getObjectParameter(DynamoHttpServletRequest.java:4558)
    at atg.servlet.DynamoHttpServletRequest.getObjectParameter(DynamoHttpServletRequest.java:4436)
    at atg.servlet.DynamoHttpServletRequest.getObjectParameter(DynamoHttpServletRequest.java:4828)
    at atg.servlet.DynamoHttpServletRequest.getObjectParameter(DynamoHttpServletRequest.java:4820)
    at atg.taglib.dspjsp.GetValueOfTag.calculateValue(GetValueOfTag.java:271)
    at atg.taglib.dspjsp.GetValueOfTag.doStartTag(GetValueOfTag.java:297)
    at org.apache.jsp.elements.gadgets.leftNavigationItem_jsp._jspx_meth_dsp_005fgetvalueof_005f8(leftNavigationItem_jsp.java:750)
"http-0.0.0.0-8080-14" daemon prio=10 tid=0x000000004d810000 nid=0x6e87 waiting for monitor entry [0x00000000573ee000]
   java.lang.Thread.State: BLOCKED (on object monitor)
    at atg.adapter.gsa.GSAItem.lookupItemTransactionState(GSAItem.java:2456)
    - waiting to lock <0x000000079e700270> (a atg.adapter.gsa.GSAItem)
    at atg.adapter.gsa.GSAItem.getItemTransactionState(GSAItem.java:2337)
    at atg.adapter.gsa.GSAItem.getItemTransactionState(GSAItem.java:2301)
    at atg.adapter.gsa.GSAItem.getItemTransactionState(GSAItem.java:2287)
    at atg.adapter.gsa.GSAItem.getItemTransactionStateUnchecked(GSAItem.java:2517)
    at atg.adapter.gsa.GSAItem.setPropertyValue(GSAItem.java:1560)
    at atg.adapter.gsa.GSAPropertyDescriptor.setPropertyValue(GSAPropertyDescriptor.java:538)
    at atg.repository.RepositoryItemImpl.setPropertyValue(RepositoryItemImpl.java:249)
    at atg.adapter.gsa.GSAItem.setPropertyValue(GSAItem.java:1536)
    at com.llm.intl.repository.CategoryDisplayPropertyDescriptorIntl.checkInventoryStatus(CategoryDisplayPropertyDescriptorIntl.java:32)
The snippet which sets the transient property "containsGiftCard" on category item
                        if(sku.getPropertyValue("LLLSkuType") != null && ((String)sku.getPropertyValue("LLLSkuType")).equals("giftCard")){
                            repositoryItemImpl.setPropertyValue("containsGiftcard", true); //repositoryItemImpl is of childCategory. HTTP thread 14 has executed &holds lock on the category
                        }else{
                            repositoryItemImpl.setPropertyValue("containsGiftcard", false);
                        int status = getInventoryManager().queryAvailabilityStatus(sku.getRepositoryId(), "10056"); // the code of this method is below
The snippet which queries inventory
                RepositoryView view = getRepository().getView(getItemType());
                Object[] params = { pSkuId, pStoreId };
                RepositoryItem[] items = getCatalogRefIdByStoreMatchQuery().executeQuery(view, params); //HTTP thread 14 goes to TIMED_WAITING mode
#property query
catalogRefIdByStoreMatchQuery=catalogRefId=?0 and storeId=?1
Very much appreciate your inputs.
Thanks,
Sundar

The error clearly states that it is not able to find your schema
-------DATA IMPORT FAILED-------------------------------------------------------
Make sure you have configured the connection details and created the schema.
So please make sure that you have created all your schemas and are providing the correct connection details to the CIM.
~Gurvinder

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thanx in advance

Hi,
don't worry about the "HTTP error:501 Not Implemented The adminContRep command is an internal SAP R/3 command and not accepted by this content repository" error message, it only means that if you chosen the CSadmin button (or transaction) that this only developed from SAP content server and cannot be used for other 3rd party ones, like OpenText.
BR,
Janos

ATG+ CRS Error in ATGPublishing server, access not allowed to BCC

Hi,
After the installation of ATG 10.0.3 and Commerce Reference Store on Weblogic, using CIM, I started both ATGProduction and ATGPublishing without trouble. I can access the store (http://localhost:7003/crs/storeus) and dynamo administration console (http://localhost:7003/atg/dyn) but when I try to access BCC (http://localhost:7005/atg/bcc) the web browser shows an error (page can´t be displayed). I have copied the error that appears in the log ATGPublishing.log
I would be very grateful if someone could solve this issue. Thanks in advance
Regards,
Iñigo
Log error:
###<Oct 19, 2011 9:46:17 AM CEST> <Error> <HTTP> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1319010377001> <BEA-101017> <[ServletContext@1961981706[app:ATGPublishing.ear module:/atg path:/atg spec-version:null], request: weblogic.servlet.internal.ServletRequestImpl@49982a03[
GET /atg/bcc HTTP/1.1
Accept: application/x-ms-application, image/jpeg, application/xaml+xml, image/gif, image/pjpeg, application/x-ms-xbap, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, */*
Accept-Language: es-ES
User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; MS-RTC LM 8; InfoPath.3; managedpc)
Accept-Encoding: gzip, deflate, peerdist
Connection: Keep-Alive
Cookie: DYN_USER_ID=140000; DYN_USER_CONFIRM=c2d08d3eb51f5945b8e444d80628b112; ADMINCONSOLESESSION=z6MYTp2Q7Y4s4b3yHQGNPrwS15LmJBZvlLYxhSXvktyFvqfbgJyl!1748133635; JSESSIONID=01p6Tp1J2Y2QPllJJdT7WXvpQSTyq05Mp12FNqY7YMs27QSqtp2V!991620916
X-P2P-PeerDist: Version=1.0
]] Root cause of ServletException.
javax.servlet.ServletException: PageFilter: cannot get a start request servlet.
     at atg.filter.dspjsp.PageFilter.doFilter(PageFilter.java:287)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at atg.servlet.GenericFilterService.doFilterChain(GenericFilterService.java:599)
     at atg.servlet.GenericFilterService.handleDoFilter(GenericFilterService.java:462)
     at atg.servlet.GenericFilterService.doFilter(GenericFilterService.java:409)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715)
     at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
     at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
     at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
     at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
     at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
     at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
     at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
     at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377046> <BEA-000000> <JspServlet: param verbose initialized to: true>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377046> <BEA-000000> <JspServlet: param packagePrefix initialized to: jsp_servlet>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377046> <BEA-000000> <JspServlet: param compilerclass initialized to: null>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377046> <BEA-000000> <JspServlet: param compileCommand initialized to: javac>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377047> <BEA-000000> <JspServlet: param compilerval initialized to: javac>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377047> <BEA-000000> <JspServlet: param pageCheckSeconds initialized to: 1>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377047> <BEA-000000> <JspServlet: param encoding initialized to: null>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377047> <BEA-000000> <JspServlet: param superclass initialized to null>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377047> <BEA-000000> <JspServlet: param workingDir initialized to: /mnt/opt/atguser/weblogic/user_projects/domains/base_domain/servers/ATGPublishing/tmp/_WL_user/ATGPublishing.ear/j3704z>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377048> <BEA-000000> <JspServlet: initialization complete>
####<Oct 19, 2011 9:46:17 AM CEST> <Error> <Kernel> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1319010377915> <BEA-000802> <ExecuteRequest failed
java.lang.NullPointerException.
java.lang.NullPointerException
     at atg.taglib.dspjsp.PageTag.doCatch(PageTag.java:734)
     at atg.taglib.dspjsp.elwrap.PageTagWrapper.doCatch(PageTagWrapper.java:36)
     at jsp_servlet.__error._jspService(__error.java:405)
     at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
     at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
     at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
     at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
     at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:183)
     at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:523)
     at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:253)
     at weblogic.servlet.internal.ServletResponseImpl.sendError(ServletResponseImpl.java:720)
     at weblogic.servlet.internal.ServletResponseImpl.sendError(ServletResponseImpl.java:591)
     at weblogic.servlet.internal.ErrorManager.handleException(ErrorManager.java:150)
     at weblogic.servlet.internal.WebAppServletContext.handleThrowableFromInvocation(WebAppServletContext.java:2348)

You were right. Some errors where displayed when launching ATGPublishing, some tables where missing. I made the imports again and everything went OK.
Thank you!

Badi implementation error after implementing oss note 745168

Hi All,
i implemented oss note 745168 to fix badi ME_PROCESS_REQ_CUST by doing step 1 & 2 manually..
during the implementation of step 3, there was error but we just proceeded..now my whole badi consists error and can't be activated but the definition works just fine..
can anybody pls help

Hello Babita,
For which version are u applying this note?? Is it for 4.7??
I checked the note and for r/3 release 4.7 there are two correction instructions.
Implement them in the following order
1. Correction instruction 434275
2. Correction instruction 434276
Please make sure you have implemented both corrections.
In code comparison editor you can check the code difference by clicking the "next code difference" tab in toolbar. It will tell you which code changes are missing.(You can see the required code changes just by clicking the correction instructions 434275 and 434276).
Hope this will helpful.
Regards,
Bhavana

ATG 10 implementation error

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