Attempted to redeem free upgrade to Mountain Lion today but App store said the code had already been used... though it hadn't
I was in the process of redeeming my free upgrade to Mountain Lion today, and received a message in the "redeem" section of the App store that the redemption code had already been used. It hadn't been, unless there's a glitch in Apple's system that assigns codes. I accidentally clicked the submit button twice within a few seconds (believing I hadn't clicked it the first time, as nothing on the page indicated that I had submitted the form), as I was attempting to "redeem" my free upgrade.
Any ideas of what to do would be great. I'm brand new to the Mac world, and am interested in running the most up-to-date OS, especially since I've just procured the very top of the line new Macbook Pro w/Retina display, etc.
Thanks,
The App Store has a forum area where experts await with answers:
https://discussions.apple.com/community/mac_app_store
Similar Messages
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Free upgrade to Mountain Lion didn't download and now my code will not work again!
Okay so I bought a new MacBook Pro on Sunday and as Mountain Lion has only just come out and I have just bought my notebook I qualify for the free upgrade from Lion to Mountain Lion. After filling in all the required information I recieved my redeem code and it started to download. After several failed attempts with the same error message of "Hash Mismatch" appearing I finally gave up and left it for a day or so. As I have come on to my laptop today in an attemt to download to update, I have looked everywhere in App Store (purchases, downloads) and Mountain Lion is not anywhere. I have also tried to re enter the codes but it is saying that the codes have already been used etc.
So now I am stuck and do not know what to do and I really dont want to have to pay the money to get Mountain Lion when I should be able to get it for free.
Any help you could give me would be appreciated, even if it is just an apple support number that I could call and get everything sorted out.
Thank you.After you press download, check your Launchpad. The icon will show up with what looks like a white dot where you'd expect to see a progress bar. That white dot actually is the progress bar, as ML is a 4GB download and can take anywhere from 1 to 15 hours, depending on your connection speed. On the average 1.5Mbps economy connection, it will take about 7 hours to download.
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I have a balance on my gift card but can't redeem it. When I enter the requested code the message says it has already been used. How do I redeem the amount left on my card?
Hi Rosemarie316,
If you are having issues redeeming your gift card, the following article will help:
iTunes Store: Invalid, inactive, or illegible codes
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
I hope this information helps ....
Have a great day!
- Judy -
I have a brand new Mac. How do I do the free upgrade to Mountain Lion?
I have a brand new Mac. How do I do the free upgrade to Mountain Lion?
http://www.apple.com/osx/uptodate/
fill out the form -
while downloading my free upgrade to Mountain Lion, my computer said "Error 403" occured and could not download the file. It gave me the option to retry and i pressed that button but the window continued to pop up telling me about the error so i pressed cancel and the entire download closed. I went back to try an redownload the fiel form itunes but it will not let me.
Do you mean App Store? I had the same error as you, but after a restart, it was there in my App Store under Purchases and I just downloaded it again.
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I just bought a new iMac and I am new to the Desktop Mac. I read you can get a free upgrade to Mountain Lion if you bought your computer after June 11, 2012. Do I have to do something before Mountain Lion is released? If so What? Thanks
Just check in with this link when ML is released for instructions on how to claim your upgrade.
http://www.apple.com/osx/uptodate/ -
I recently purchased a copy of Lion, will I be eligible for a free upgrade of Mountain Lion?
I recently purchased a copy of Lion, will I be eligible for a free upgrade of Mountain Lion?
no, sorry.
However, Lion has some great features in and of itself!
you will have to purchase it for 20 dollars in the app store (USA price) to upgrade to ML, the redemption codes that you may be reacting to are for people who recently purchased a computer and were told that they would be able to receive a free download of ML when it is released to make sure their computers are up to date.
This allows apple to release the hardware before the latest software, but still offer the latest software for free, because they're cool like that .
I hope this helps -
How has Apple honoured buyers of other releases of OS X immediately before a new version was announced?
omnomnomz wrote:
How has Apple honoured buyers of other releases of OS X immediately before a new version was announced?
I recently (4 days ago) bought a Mac mini server with 10.7 lion; will I qualify for a free upgrade to Mountain Lion Server?
Mtn Lion not due out until the Summer, so no, you will not get a free upgrade. -
Do I get a free upgrade to Mountain lion on my MacBookPro if I just purchased a new Mac Book Air with Mountain Lion installed?
Sorry, no.
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I've reset my PPAM before to get around Firmware lock, but I've upgraded to mountain lion and now need to do the same thing, but I can't reset the PRAM. I've heard of the chip that is on the post 2011 macs, but I must not have one? What to do? Also, I can not get start up chimes unless I have the factory startup disk in. Can the PRAM be reset with the factory startup disk in or must the mac boot from the hard drive? Need help.
Help for forgotten passcode > iOS: Forgotten passcode or device disabled after entering wrong passcode
When you have access to your iPhone again, FaceTime is a pre installed app that cannot be removed.
Try a search > iOS: Understanding Spotlight Search -
I upgraded to Mountain Lion yesterday, but since doing so I find that my 1Password app will not work. I have checked for 1Password updates but there are none. Is there a compatibility issue
Hmmm...I'm using 1Password Version 3.8.20 (build 31499) with a fresh install (scrape and pave) of Mt. Lion on my iMac and it's working fine.
I use Dropbox to sync 1Password so for my fresh install I simply downloaded 1Password from Agilbits website and installed it.
Have you tried reinstalling 1Password? Depending on how you purchased it, download it from their website or from the Mac App store to reinstall/replace it. (IIRC v3.8.x comes directly from Agilbits and v3.9 from the Mac App store.) You shouldn't have to uninstall it, the new download should overwrite the existing copy.
As with anything else, be sure to run a backup first!
More here:
http://support.agilebits.com/discussions/1password-38-for-mac-from-agilebits-web site/17861-finding-existing-data-file-when-reinstalling-1password
http://support.agilebits.com/discussions/1password-in-mac-app-store/3377-how-to- reinstall
http://support.agilebits.com/discussions/1password-38-for-mac-from-agilebits-web site/13769-reinstall
http://support.agilebits.com/discussions/1password-in-mac-app-store/2394-reinsta lling-1-password
Hope that helps.
D'oh! Mende1 beat me to it! -
I have recently upgrades to Mountain Lion and I can not get the calendar utility to come alive. Icon appears in the tast bar but the application does not launch or appear to be any where else. Any suggestion?
Did you look in the Applications folder for Calendar? If it is there, remove the item that is in the Dock and replace it by dragging the Calendar application to the Dock.
If it is not there, did you have iCal located somewhere other than the Applications folder when you upgraded? -
I currently have Lion, when I upgrade to Mountain Lion, all my apps, music, videos and other files will be erased?
Lion dropped application support for PowerPC. An OS may drop or change what to use to open a file, not the file.
Of course CCC is what many have used for 10 yrs now and it is or will be $20 like SuperDuper - commercial.
Always use something like those in addition to or instead of TimeMachine. -
Hi...I have this problem, everytime I want to print something out the mac asks me for the computer password...that is really becoming annoying after. That happened since I upgraded to mountain lion. How can I stop the computer from asking me that?
If you are printing via a Windows shared printer and it is the Windows user account that you are being prompted for then you can save this in the Keychain, as shown below.
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Can´t upgrade to mountain Lion because says that my HD is only for Time Machine use
Can´t upgrade to mountain Lion because says that my HD is only for Time Machine use, what can I do?
The installer is probably finding a file called backups.backupdb
That is where Time Machine stores it backups so it figures it can't install there
The Time Machine backup should never be done to the system drive but another drive instead
Allan
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