ATV 3 won't play my purchased movies from the cloud

Hi,
Since updating the software, my ATV3 wont play any movies I have previously purchased. I can download them from the cloud to my mac and stream from there, but the ATV tries to play thethen says it can't connect to the iTunes server. I can browse the rentals with no issue though.
Any suggestions?

Thanks to all those who looked and are as clueless as me.  I have solved this problem but I still do not understand it. 
I will pass on what happened and maybe it will help you.
I keep my iTunes purchases on my D drive, not in My Music on the C drive.  I did this to save space on the C.  I have done this for years and it was after an iTunes update that the problems started.  All this time I have been trying to play these files and have been getting the "Windows Has Detected A Problem" or some such.
I have my iTunes purchases backed up on 2 different external drives and yesterday it finally dawned on me that I should try to play one of those.  And Yes!  It worked.  Every one I have tried plays with no problems.
So like I said, I don't understand what happened.

Similar Messages

  • HT204370 How do I download a purchased movie from the cloud to my iPad I?

    How do I download a purchased movie from the cloud to my iPad I?

    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.

  • Can't download a purchased movie from the cloud or watch trailers in iTunes movies

    Can't download a purchased movie from the cloud or watch trailers in iTunes movies

    Hello Addymay2,
    I would recommend signing out of your Apple ID in Settings -> iTunes and App Stores. After this, close all open apps and restart your device. Once your iPad is powered back up, sign back into your Apple ID in Settings -> iTunes and App Stores.
    iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/HT1311
    iOS: Force an app to close
    http://support.apple.com/kb/HT5137
    Turn your iOS device off and on (restart) and reset
    http://support.apple.com/kb/HT1430
    Cheers,
    Allen

  • Will we be able to download purchased movies from the cloud?

    WE can currently download previously purchased APPS, MUSIC, and TV SHOWS.   Will we ever be able to download our purchased movies via the cloud?

    RussH11 wrote:
    WE can currently download previously purchased APPS, MUSIC, and TV SHOWS.   Will we ever be able to download our purchased movies via the cloud?
    There is no way to know what will happen in the future, unless Apple announces.

  • I am having trouble downloading a previously purchased movie from the Cloud.

    The movie in question is "The Mist." I have purchased a lot of movies from iTunes lately, and to save room on my Mac, I have moved all the movie files onto a portable hard drive and simply deleted them from my Mac. Thus, whenever I want to watch a movie, I just transfer it from my hard drive back onto my Mac no problem, and watch the movie. Somehow, "The Mist" got deleted from my hard drive, so I figured "No worries, I'll just download it from the Cloud and get the file back. I've done it before!"
    iTunes does this frustrating thing where even if you delete the video file from your computer, the movie thumbnail still shows up in your movies library, and I guess the Cloud considers this as you still having the movie on your computer, because when I went to my purchase history, it said the movie was already downloaded on my computer, when in fact it was not (it also said this for all my other movies, which are not on my computer but on my PHD). Only after I deleted the thumbnail for the movie did it show up under "Not on this computer" and allow me to hit the download button. Then I get this message saying "This computer is already associated with an Apple ID. You can download past purchases on this computer with just one Apple ID every 90 days. This computer can be used with a different Apple ID in 80 days." It will not let me download my previously purchased movie!
    I have already tried logging out and back in again, that did nothing. Do I seriously have to wait 90 days to redownload my movie again? Like, is that a thing? What if you have a hard drive wipe, and have to redownload everything from the Cloud again; would you seriously only be able to redownload all your movies in 90 day incriments? What if I need to redownload multiple purchased movies at once, do I have to wait 90 days in between each one?
    Am I the only one having this problem? If so, any help would be appreciated.
    If this is not a "problem" and merely a "thing" iTunes does for security reasons, then this is a complaint. I have legally purchased this movie under the same account that I'm currently trying to redownload it through, I find it ridiculous that I should have to wait 90 days; you don't have to wait this long for downloading multiple apps/songs/books. Alternatively, trying to redownload the movie from its store page on iTunes is not an option, because as far as I can tell, iTunes does not let you redownload already purchased movies from their store page, as with apps/songs/books. If you try to re-purchase a movie, in the hopes that it will simply let you download it for free, seeing as how you've ALREADY purchased it, instead it'll gladly charge you again for movie. So no, I am not willing to purchase the movie again, I would just like to re-download it from the Cloud as I've done with other movies before it. I don't know what makes this one different.

    I agree. I don't rely on iCloud as a backup, that is what I have my portable hard drive for. Its 500 GB so I can hold my entire iTunes library several times over on it. I have all my movies on my hard drive, but somehow "The Mist" got deleted off of my hard drive, so I figured "Well, the option to redownload an already purchased movie is available through iCloud, I'll just do that!"
    And permissions and download availability have nothing to do with it, the movie's still there, it still allows me to redownload it. The only problem is when I click download, I get that message.
    And nobody else uses my computer, but I do have multiple accounts authorized on it. Even still though, I am attepmpting to download it through the account I purchased it under. :/

  • HT201272 How do I download previous purchased movies from the cloud?

    I am trying to download a few movies from iCloud because I have lost the files on my computer.  I have no problem doing it on my iPhone or iPad but I do not know how to do it on iTunes.  Could you please explain how I can do this please?  Thank you for your help!

    Open itunes
    go to itunes store
    Click Purchased, under Quick Links

  • How do i watch a purchased movie from the cloud on mac without having to download it

    I have downloaded the movies to my mac air, due to the limited capacity I have deleted them. they are now available on the cloud. so in order to watch them now, i need to download them, this takes time. so i would like to know if there is a possibility to watch those movies without downloading them (like streaming)?
    thank you

    A friend outside of this discussion forum said that it is a glitch and that I would have to reset the iPod back to factory settings. I did it and it worked, as well it ended a couple other glitches the iPod had been doing.

  • Trouble downloading movies from the cloud to new pc computer (windows 8)

    We just added our itunes account to a new computer and are trying to download our previously purchased movies from the cloud but they will not download. it keeps freezing. any suggestions?

    Hello jarhna,
    Thank you for the details of the issue you are experiencing with your downloading items you purchased from iTunes.  I don't think you're doing anything wrong, but I did find an article that has steps to address the error you are getting:
    iTunes Store: "Error (-50)" when downloading purchased content
    http://support.apple.com/kb/ts1583
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Does anyone know if the Apple HDMI adaptor can play iTunes purchased movies with the latest IOS

    Does anyone know if the Apple HDMI adaptor can play iTunes purchased movies with the latest IOS. I only want to play my downloaded movie on a TV where there is no internet for Apple to unlock it and play via my AppleTV. The reviews I am reading are very mixed !

    Does anyone know if the Apple HDMI adaptor can play iTunes purchased movies with the latest IOS. I only want to play my downloaded movie on a TV where there is no internet for Apple to unlock it and play via my AppleTV. The reviews I am reading are very mixed !

  • I have backed up my lap top including itunes to an external hard drive, everything is on the external device, but I can't play my purchased movies from it?

    I have backed up my lap top including itunes to an external hard drive, everything is on the external device, but I can't play my purchased movies from it?

    Why can't the media be played?  Any errors?
    Was it actually backed up to the External drive or moved to the external drive?  Sounds more like the latter which could potentially cause issues depend on how it was moved.

  • Hello..Does anyone in this community know what the following error code indicates   0x8002006E   I was trying to burn a DVD from files in a burn folder. They were pictures from my Nikon camera. I can play videos and movies from the same dvd player.

    I was trying to burn a DVD from files in a burn folder. They were pictures from my Nikon camera. I can play videos and movies from the same dvd player.    Thanks for any help you can offer,

    Thanks for your reply:
    I did find an error log related to the error code and tried all suggestions on the list of recommendations, still no luck            
    I definitely am running OS X10.5.8 (hopefully will be updating later on this month)
    I tried several brand new discs from the same box, still no luck.
    My last option is to go out and try a different brand, guess I'll go with Verbatim this time but I think I'll poke around some more before buying 20 more new discs.

  • How do I take all my movies from the cloud and put them on an external hard drive

    I am using an Apple TV and have bought about 145 movies.
    The internet in my area is not very fast so I need to know how to put all of my movies on an external hard drive so i don't have to stream them through the internet.
    All I would have to do is put the external hard drive on my shared devices.

    Greetings austinfromdellslow,
    Welcome to the Apple Support Communities!
    I understand that you would like to store your purchases movies on an external hard drive. To do this, first you will need to download your purchased content from the cloud to the iTunes library on your computer. 
    Download past purchases - Apple Support
    Once your media folder is complete with the downloaded content, you can move that iTunes media folder to your external hard drive using the information in the attached article below. 
    Move your iTunes Media folder on a Windows PC - Apple Support
    Cheers,
    Joe

  • Can I download movies from the cloud?

    Can you download movies from the cloud?

    Santea wrote:
    What they don't tell you ( in this advertising) is that the reserve the right to remove it or change it. So as I said, I lost movies and now I can't get then back neither a refund, wait until one of yours purchased movies is taken away.
    Apple doesn't own the copyrights to any of the entertainment content they sell. They are just the retailer. If the copyright owner decides they no longer what their product available on the iTunes Store then it will no longer be available. There's not a lot Apple can do about that. What it also says, at the bottom of the page in the fine print is:
    Previous purchases may be unavailable if they are no longer in the iTunes Store... So backup your purchases. I backup all my purchases to local storage and do not depend on a third party to keep my data safe. It is your responsiblity.

  • How can i delete purchased items from the cloud in iTunes

    how can i delete purchased items from the cloud in iTunes

    I had this problem as well. You can't delete them but you can hide them by swiping across from the cloud to. The other side then pressing hide

  • HT201272 I'm trying to download a previously purchased audiobook from the cloud, however it only shows me songs not purchased audiobook (which I have quite a few). Help

    I'm trying to download a previously purchased audiobook from the cloud, however it only shows me music and none of the multiple audiobooks I've purchased!? Anyone with this same or similar issue?

    You cannot redownload audiobooks at all.
    It is your responsibility to backup your purchases, and all other content for that matter.

Maybe you are looking for

  • 'Apple External Optical Drive' stopped working

    I'm trying to install Windows XP on a Macbook Air. I successfully installed the OS using the USB Superdive. I then inserted my Leopard disk and installed Bootcamp 3.0. After the reboot I can no longer use the external drive. When I look in device man

  • Cost collectors

    Hi Experts, Is there a way to manually do an entry to zero out a cost object and post it to the Product cost collector?  In one of the clients plant, the cost object distributes the labor base on production receipts to stock. So if nothing was  compl

  • Want to get the failure delivery message

    import java.util.Properties; import javax.mail.*; import javax.mail.internet.*; import java.util.*; public class ReplyExample {      public static void main (String args[]) throws Exception { String host = "127.0.0.1"; String from = "[email protected

  • How to authorize only on the workbook analyse toolbox

    Hi all, How to authorize only on the workbook analyse toolbox and not the workbook design toolbox? (in the new bex explorer) Is there a specific auth. object? Context: For testing purposes users should only be able to create new workbooks en run (dis

  • TS3694 trying to restore to factory default by keep gett error:code 3194 please help

    need to know hoe to restore to factory default ....keep getting error 3194