ATV 3rd Gen not connecting to itunes store

Hi,
I have an apple TV 3rd generation and I can only see 2 Tiles ( settings and homesharing)
No netflix, movies, or any other channels are available.
I've tried to sign in to the itunes store but a "cannot connect to iTunes Store" message appears.
Also tried WiFi, ethernet, reseting and restoring the ATV but nothing seems to work.
What can I do?

This could be a symptom of a wide-spread issue with ATV's right now [though looks to be primarily Gen 1 units].  There's an existing topic here: https://discussions.apple.com/message/25524317#25524317 Your case could be a sign that the problem has spread beyond jsut the Gen 1 units. It could also jsut be a sign that Apple is trying to address the issue with Gen 1, and it is temporarily affecting other generations.
Be sure to click "I have this question too" in the thread above, and identify the generation of your device in a reply (As it may affect other generations as well.), so that it's all collected in one place. I also suggest to submit the bug via the feedback page https://www.apple.com/feedback/appletv.html

Similar Messages

  • HT2292 hello i'm facing  problem  i downloaded iTunes version 11 32bit  and after i installing the set up when i opened the iTunes a massages  occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even  though my interne

    Hello i'm facing  problem  i downloaded itunes version 11 32bit for windows 7 and after i installing the set up when i opened the iTunes a massages  occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even  though my internet is on

    Try this...
    Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
    cmd /k netsh winsock reset
    Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
    You should get something similar to this:
    Reboot the computer and the problem should be resolved.
    If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
    tt2

  • At the moment I can use my apple Id on my iPod touch to connect to iCloud and IMessage and FaceTime but it doesn't work on App Store. Face to an error: can not connect to iTunes Store. What's wrong? My apple Id is working on my MacBook Pro as well.

    At the moment I can use my apple Id on my iPod touch to connect to iCloud and IMessage and FaceTime but it doesn't work on App Store & iTunes just on iPod  Face to an error: can not connect to iTunes Store. (Setting... itunes & app store)What's wrong? My apple Id is working on my MacBook Pro as well. And it was working on this iPod before resetting . Just after resetting I can not connect to App Store & iTunes and I can not instal any app even free apps

    Try
    Can't connect to the iTunes Store

  • HT4623 How come I can not use WIFI to update the new IOS in my iPhone 5 ? the screen pop up " you no longer connection to Internet " . And I won't be able to download any Apps using Wifi, the screen popup " can not connect to iTunes stores " ..

    I can not use Wifi at home to download Apps . The screen pop up " can not connect to iTunes Store " ?? I am using iPhone 5 . I used to be able to download any Apps before .
    I can not even download the new IOS which Apples sent to my phone to update . ???? Please help !!!
    My husband is using IPhone 5 and his phone is fine , he can use WIFI to download any apps or update any software from apple . Does that mean my phone have problem , not my WIFI right ???
    Now, I have to use my data plan to download any Apps which waste my money :( Thanks a lot !!

    Hello phonphon,
    We've got an article that can help restore your phone's connection to the iTunes Store while on your WiFi network.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

  • ITunes could not connect to iTunes store. An unknown error occurred (-3212) - Does anyone know how to fix this?

    iTunes could not connect to iTunes store. An unknown error occurred (-3212) - Does anyone know how to fix this? I've tried alot of solutions and nothing seems to be working at all
    Each time I try to connect to the iTunes store, this has popped up. I googled error (-3212) and also followed the steps on iTunes support. I downloaded the new itunes and chose "repair files" all to no prevail. I use iTunes on a daily basis and bought and iTunes card 2 weeks ago which I now cannot use. Does anyone know how to fix this?

    Just in case, let's try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Even during the download of free content pops up an error can not connect to itunes store.

    During the download of free content pops up an error can not connect to itunes store.

    Got a bit further, but now just sat here with 2 apps waiting!
    Wifi is fine, can surf, email, etc, but store is still not working.

  • TS1368 when i apdate my ios  the iphone want to connect to itune and when try to connect i have this massege on the i tune on the pc (i tunes could not connect to itune store an unknown error occurred 11556)

    please anser me fast what this massege mean i tunes could not connect to itune store an unknown error ocurred 11556.make sure your network connection is active and try again   , and my i phone is not working only if i have connection from i tunes

    See this article:
    http://support.apple.com/kb/ts3297
    You will find your error number under "Specific error conditions and Alert messages"

  • Itunes could not connect to iTunes Store-Network timed out. Upgraded to 7.6

    I upgraded this morning and was able to buy tracks. Now I get "Itunes could not connect to iTunes Store.The Network connection timed out. Running Nework Connectivity Test shows everything ok. Apple Sw Update application shows the same behavior. All of my other applications and programs run normally. I can surf web ok.
    Can someone help me?

    Search the forums. This is an old problem. For almost everyone it's a Norton issue. I had to upgrade from Norton 360 V1 to V2 to solve the problem. With otehr versions of Norton people have been able to create an entry in the firewall's allowed sites and that fixed it. If nothing else call Norton. They should have had enough calls by now they'll be able to tell you how to fix it for your version of Norton.

  • HT1768 itunes could not connect to itunes store.  The network connection timed out.  Make sure your network settings are correct and your network connection is active, then try again.

    I keep getting this error message when I try to log into Itunes, has anyone else seen this error?  If so how did you fix it?
    Itunes could not connect to itunes store.  The network connection timed out.  Make sure your network settings are correct and your network connection is active, and try again. 

    Have you disabled any firewall and security/antivirus programs?  This seems to have helped the vast majority of people who have posted the same problem in this forum.

  • I keep getting an error message telling me to adjust the network settings on computer as it will not connect to iTunes Store.  I have tried and no luck.

    I keep getting an error message telling me to adjust the network settings on computer as it will not connect to iTunes Store.  I have tried and no luck.

    What version of iTunes is on the Mac?
    What OSX version is on the Mac?
    The 5G iPod requires iTunes 10.7 or later and that requires OSX 10.6.8 or later.

  • TS1967 i have a problem when i try to update or install apps in my ipad, and a message come up says "can not connect to Itunes Store", anyone know why? please advise. however i had update all my detail of payment method.

    i have a problem when i try to update or install apps in my ipad, and a message come up says "can not connect to Itunes Store", anyone know why? please advise. however i had update all my detail of payment method.

    Settings > General > Reset > Reset Network Settings.
    Power cycle the router.
    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.

  • TS3694 Error message in App Store saying "Can not connect to iTunes Store"?

    Just started using my iPad 3 that I just recieved for my birthday a few days ago. Last night went to download a new App from the App store, which was free. After hitting the "free" button and continuing on and hitting the "download App" button I received an error message saying "Can Not connect to iTunes Store" and the word "OK" under that to make it go away. I continued on with other games to see if it was just an issue with that one but no matter what i hit it says that same error message. I spent hours on the phone with Apple Support only to have the gentlemen have me save everything on my iPad onto my iTunes on my PC and then start to Restore to Factory setting and then was told if had any issues to call them back. I left the room for about 5 min. only to come back to have an error message saying "The ipad could not be restored, an unknown error occurred (3014). I was just wondering if anyone else is having any issues similiar to mine. Please advise. My next step is to call back up and ask to speak to a Support Specialist the gentlemen said..once it goes to the "restore" point regular tech support can not help he explained.. Just frustrated after spending over 1 1/2 hrs on the phone to have gotten nowhere and now have to call back and start again with something brand new.. I just think i got a lemon!!

    This what Apple's iTunes specific error codes support article says about that particular error.
    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.

  • Already tried FAQ, keep getting this message on iPhone and computer: iTunes could not connect to iTunes store. An unknown error occurred (11556)

    Only happened after I got a new iPhone *(upgraded from 4 to 5c) and I downloaded the iOS 8.1.2 update.
    I've already tried everything on the FAQ page for this error, and nothing's worked yet.
    Error looks like this iTunes on my computer: iTunes could not connect to iTunes store. An unknown error occurred (11556)
    Also won't connect on my iPhone after signing in.
    Just changed my password so it's not that, and I've already restarted my iPhone twice.
    PLEASE help. I just got an iPhone 5c and I want to download my old ring tones and alert tones!!!

    iTunes: Advanced iTunes Store troubleshooting - Apple Support
    "Error 11556"
    This alert occurs when iTunes is trying to do something not allowed by the iTunes Store in that country.
    The most common example of this is trying to sign in while limited to iTunes U by Parental Controls.
    For more information, see the steps from iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store.

  • Since upgraded to 10.4.0.80, iTunes does not connect to iTunes Store

    I recently upgraded iTunes to 10.4.0.80, and since then iTunes does not connect to iTunes Store anymore. There is no error message, the window is just completly empty.

    I'm having the exact same issues regarding not being able to connect to the iTunes Store. Running Windows 7.
    Additionally, my iPhone 3GS (32GB) and iPad 2 (64GB) will not sync when attempting to perform a full system restore.
    Also running ESET Antivirus software. I tried the following from Apple Support and neither worked:
    http://support.apple.com/kb/ht1923
    http://kb.eset.com/esetkb/index?page=content&id=SOLN760
    I completely uninstalled and re-installed iTunes 10.4.0.80 and zeroed out IOS 4.3.5 on each device.
    Additionally, I went to Control Panels > Administrative Tools > Services and stopped and restarted "Apple Mobile Device" and "Bonjour Service".
    NOTHING WORKED ... STILL NOT ABLE TO SYNC.
    I AM HAVING REAL DOUBTS ABOUT PURCHASING THE iPHONE 5 IF THIS SYNCING ISSUE PERSISTS !!!

  • No matter what I do it says can not connect to iTunes Store. What am I doing wrong

    No matter what I do it says can not  connect to iTunes Store. What am I doing wrong?

    Hey Debbie549,
    I would run through the steps in the following article, specifically the "Troubleshoot issues on an iPhone, iPad, or iPod touch" section:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Welcome to Apple Support Communities!
    Regards,
    Delgadoh

Maybe you are looking for

  • Issue in running a 9i version Page XML in 10g JDeveloper

    Hi In our 11i to R12 upgrade project we are trying to run our custom 9i version Page XMLs in 10g JDeveloper. We imported the JPR itself in 10g Jdeveloper and it did conversion while loading. But when we tried to run the pages we are getting java.lang

  • Premiere Pro CC Crashes upon opening a Project file

    Get error: [/sirreel64/releases/2013.02/shared/adobe/MediaCore/MediaLayer/ImporterHost/Make/Mac/../. ./Src/Audio/AudioWaveform.cpp-173] Then it crashes. I have tried: Re-Installing, clearing the Cache, changing my region to USA (Computer), turning of

  • How To Block Movement Type

    Dear Experts How to Blocked Movement type to do any movement . which field in OMJJ for blocking the Posting of Any movement Rgds Pankaj Agarwal

  • Mac Photoshop cs2 twain plugin/drivers

    This is driving me freaking nuts.  I recently did an HDD swap for a client on a dead drive for an intel based iMac (which is always fun tearing apart). Anywho, I replaced the exact version of photoshop on his machine, 9.0 (cs2), and his OS is 10.6.8

  • Removing unnecessary segments from IDOC

    Hi Gurus, I am working on an OILDEB IDOC interface where I am sending this IDOC from XI to R/3. We don't want to send some of the unnecessary segments to R/3. How to remove those segments? Please help. Thanks Kalyan